nukecad

Is it actually causing a problem? That is: if you weren't looking at the error logs would you even notice it?

Is this any help? The answer given includes a section: "What I did I do to solve DCOM error:" https://superuser.com/questions/1615738/windows-10-how-to-prevent-microsoft-text-input-application-from-starting

The "Skip user account control warning" setting simply means that you won't get a UAC warning when launching CCleaner itself. It is turned on (ticked) by default. If you turn it off (untick it) then you will get the UAC warning everytime that you launch CCleaner. So having it on simply saves you having to wait for the UAC to pop up and then tick 'Yes' every time you launch CCleaner. That's all that setting does, it doesn't change anything else. (PS. Many applications that would normally cause the UAC to be shown have an similar option to suppress it just for that app, Windows actually make it quite simple for an app to have that option).

Thanks, we'll have to wait to see what the devs have to say (if they find anything). I don't know exactly where CCleaner reads the Windows version from. As you haven't said anything else I assume it's just that display and CCleaner is working OK. I think that we probably need more reports from other users running Windows 11 to see if this '18' thing is widespread. Up to now you are the only one to notice it and report it here.

They are generally people who used to use/recommend CCleaner in the past when it was just a cleaner, but they don't like the additions that have been made over the years. Basically the writers you are talking about are saying to their readers 'You can't be trusted to use CCleaners tools correctly, so leave it alone'. That's the kind of thing you say when a child picks up one of your tools, which tells you more about what they think of their readers than it does about CCleaner. Like any tool, blithley using the Registry Cleaner without knowing what you are doing can screw up Windows 10 (and has done for some) - any registry cleaner can do that. (Some people use it everday for years without problem; and then Windows changes something and it suddenly bites them). We recommend that you don't regularly use the Registry Cleaner with Windows 10, only use it if you have a specific problem. Windows 10 changes the registry often which can give false results. For the official Piriform advice on using the Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsofts stance on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities The new Driver Updater can also cause problems if just used blindly, the devs are building in more safeguards. So can the Software Updater but that is less usual. CCleaners' tools are just like any other tool. Used the correct way they are useful, use without care or to try and do what they were not intended for and you will probably damage something. Electric drills or even hammers are useful tools for the right job, but use them without care or for the wrong job and you are likely to damage something.

All the Free versions of Piriform products (CCleaner, Defraggler, Speccy, Recuva) can be downloaded and then registered/unpgraded to Pro in a similar way. As someone once said a picture paints a thousand words:

I'm not seeing that issue with Firefox here on CCleaner v5.86. Are you using Health Check or Custom Clean? (Shouldn't make any difference but we'll know which you are using). It sounds as if your Firefox may not be closing properly (that happens occasionally), or that an extension/add-on is running in the background after you have closed Firefox (some are meant to do that). Did you check in Task Manager to see if anything Firefox related was still running? However I do notice that you have a Thunderbird Icon on the taskbar showing an item, and that may be what is causing CCleaner to say that Firefox is still running? ie. Thunderbird may be keeping Firefox files open. (You also seem to have 2 instances of CCleaner open at once; again that shouldn't make a difference but not sure why you have 2 open?) I'd also take a look at :https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_firefox-hangs-when-you-quit-it and at the link there to 'Firefox is already running but ....'. If none of that helps then it may be time to take a look at your add-ons. Do you have many installed in Firefox? PS. As for the software updater; it may simply be that you don't have installed any of the softwares that it updates?

Another user here has reported that his CCleaner Free v5.86 is correctly showing Windows 11. I don't think that Free/Pro should make any difference though. @Mar&coNot sure if it will help the CCleaner devs, but it might do, so could you give more info on your Win 11 OS build number, and Windows Feature Experience pack? You should be able to find them in Settings>System>About You can use that 'Copy' button to copy/paste them into a reply.

Thanks for that, it shows it's not a global issue but may be something specific to that user. The issue with the Mac osx version is known about, Big Sur officially has two different version numbers (10.16 or 11.#) depending on where, and how, you ask it. That was done for software compatibility reasons. It was originally going to be 10.16, but they changed it to 11 at the last minute so had to leave some references as 10.16 for softwares that had already been updated for that. From what I've read Monterey was always going to be osx version 12.#, so software developers shouldn't be at the same risk of being caught unawares this time

@crizal For interest could you tell us what Windows version CCleaner v5.86 says that you have?

Where did you see this ad? 9 months is an odd number, standard CCleaner licences are for a year. (and $75 is too high).

LOL, do you have a time machine? Well spotted. @Dave CCleaner is this a CCleaner bug or Windows 11 itself? (Maybe something similar to the MAC osx11/osx10.16 oddity?)

I assume that by "resend my licence key to my email" you mean that you have used the Licence Lookup facility to get it resent to you? Check this article for the section on : "If you get an error saying that your license key is not valid:" https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#if-you-get-an-error-saying-that-your-license-key-is-not-valid--0-9 If the suggestions there don't help then use the 'Contact Us' button at the bottom of that article to raise a support ticket. Alternatively you can send an email to support@ccleaner.com describing your problem. Licence keys are private so we cant deal with them on this public forum, but support should be able to quickly sort things out for you.

I think that you are upsetting the dev there by suggesting that is coding may be 'incorrect'. It doesn't seem to be his coding at fault at all, it seems to be the way that Chrome works. (In testing it I don't get the same issue at all with Firefox). Rather than saying the coding is 'incorrect' you might be better saying that you've found this issue with Chrome and 3rd party cleaners, and asking if he could take a look. But TBH as it seems to work unless/until you clear the browser session by using something other than the browser itself he'll probably just suggest that you stop clearing the session that way. (See the PS) Presumably if you clear your session in Chrome itself the extension still works, so as far as the dev is concerned it's working properly and it's your use of a 3rd party cleaning tool that is the problem. That's a reasonable point of view. If Chrome itself was removing the context menu entry then that would be a different matter. As @MeganCCleaner said above: For what it's worth I took a look at that code. I don't speak java, or write browser extensions, but that code is just calling a function in the browser- "contextMenus.create()" and then doing some error trapping. The dev has no control over where the "contextMenus.create()" function is storing things, that's a function of the browser itself. https://developer.chrome.com/docs/extensions/reference/contextMenus/ I think that this is something that has no real solution other than not clearing the session for Chrome. Whilst it does seem slightly odd that no-one has reported a similar issue before, that may simply be because there aren't that many browser extension that create context menu entries? PS. His comment about seeing ads for CCleaner on 'spurious' sites is misdirection, I've seen ads for Microsoft products on dodgy sites, so what? He's basically just saying - "Stop using CCleaner and you won't have this problem"

Thanks for that Nergal, I've corrected it.

I'm guessing that may be the reason for the issue? Win 11 is only just out of Insider testing, it's only been RTM for a week and a half, and like any newly released OS it is going to have some issues to start with. It may not be Win 11, but that is my first thought. (When something is new then any new problem is likely related). Were you running Health Check sucessfully on Win 10 before you upgraded to Win 11? The fact that Health Check crashes 'mid-way through' but runs sucessfully offline suggests that it's the server connection(s) required for the 'Speed' and/or 'Security' functions that is causing the crash. For now I would use Custom Clean instead of Health Check, Custom Clean just cleans the junk and doesn't try to reach those servers. To set Custom Clean as the default go to Options>Settings>'CCleaner home screen'. If you want to test further then as well as the whitelisting you could see if temporarily disabling the Windows 11 firewall will let Health Check through (don't forget to turn it back on). https://www.lifewire.com/turn-off-and-disable-firewall-in-windows-11-5192308 I'll flag this to the staff as a possible issue with Windows 11. PS. You will still get the icon in the System Tray if you have either 'Smart Cleaning' or 'Automatic Updates' enabled in CCleaner.

For licencing issues please email support at support@ccleaner.com Para problemas de licencias, envíe un correo electrónico al soporte técnico en support@ccleaner.com

@eliotyou haven't posted a screenshot, but I don't think that we need one. I'm assuming that you are refering to the registry entry for 'speechruntime.exe'. It is needed by Windows, and so Windows will always put it back if/when you remove it, you can tell CCleaner to ignore it. (better yet don't use the Registry Cleaner on Windows 10 at all). See this: https://community.ccleaner.com/topic/60608-speechruntime-reappear-after-registry-clean/?tab=comments#comment-329639 There are various things that will come straight back after cleaning, and there are reasons why they do that. For a fuller explanation of why, and what you can do to stop some of it see this: https://community.ccleaner.com/topic/52668-tracking-files-not-cleaned-files-coming-back-solvedexplained/?tab=comments#comment-300043

Have you registered the newly purchased CCleaner? ie. does it say CCleaner Professional at the top? https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional From your description of it being greyed out then I think that you probably have registered, but you are either not connected to the internet or something is blocking access to the required server. Is it just 'Speed' or is 'Security' next to it also greyed out? Blocks on server access can be caused by your antivirus/firewall settings. Which version of Windows are you using, and which antivirus/antivirus version?

So you are wanting to register a new licence with a new name on a machine that already has an existing licence registered to a different name, is that correct? Did you mean to change the name? As you are finding the name and licence key are tied together and so you can't normally do that. You can renew an existing licence with an existing name, but if you want to change the name that is a different matter (although I believe that support may be able to do that). For the CCleaner Home version then if you have bought a new licence rather that renewing I'd say you could: simply uninstall the old one and then install a fresh CCleaner using the new name/licence. or contact support to get the 2 licences merged under one name. However I do notice that the current name in your screenshot appears to be a reference to a business, is this a business version of CCleaner? Just in case it is a business/cloud version, and rather than giving you the wrong advice if it is, then I suggest that you contact support by emailing them at support@ccleaner.com or by using the form here: https://support.piriform.com/hc/en-us/requests/new They are pretty quick to get licencing issues sorted out.

I believe that it needs to be given permission in the Android settings, it may be slightly different depending on your make of phone.

It's sometimes the way that you are unable to stop 2 apps from clashing with with each other, and so just have to find the way that suits you if you want to use them both. Usually that means sacrificing a function in one or the other. In this case you've sacrificed the cleaning of sessions. At least having some understanding of why it's happening can help you decide which way you want to go. As you note with todays larger drives clearing junk to free up storage space is not the issue it once was, these days for most people it's more a case of wiping up your footprints to avoid the possibility of someone accessing the files and seeing where you have been. That's why most browser now have an option to delete history, cookies, etc. on closing, CCleaner goes a bit deeper with that cleaning.

Just to add that personally that is not an extension that I'd find much use for. I prefer to quote the relevant text fragment so that it can be quickly/easily seen without having to follow a link, and also give a link to the full article for those who want to follow up and see the full contents. (Like I did with that quote from Google above). Each to their own.

Thanks to Megan for that actual filename/location. Out of interest I did try adding that extension to Edge Chromium, and clearing the Edge session with CCleaner does remove the context menu entry. So it seems to be an issue with how/where Chromium based browsers store it, as I say it doesn't happen for me with Firefox. (I have learned something new about Chrome for future reference). As we have all said it seems odd that Chromium is storing extension settings in the session information. Extension temporary data fair enough, but settings are not session related so why put them there? CCleaner cleans the Extension State because it can contain a lot of junk, Google themselves say: http://shouldicleanit.com/apps/google-chrome-extensions-state Adding exlusions shouldn't be an issue with CCleaner updates, they will carry across updates especialy if you have your settings saved as an '.ini' file. (CCleaner Options>Advanced>'Save all settings to INI file'). If you ever have to reinstall CCleaner (rather than update) the .ini file can be used to bring in your previous settings. Another advantage there is that you can copy the .ini to the CCleaner folder on other machines to get exactly the same settings. I also keep a backup copy of my particular .ini file, I'm always messing with settings when answering questions here and so it's a quick way to get my own particular setting back, just put my .ini back into the ccleaner folder. In the end though it is as you say, if you don't want to clear the open tabs and logins anyway then it's simplest just not to clear the sesion. PS. The Custom Clean ticks/unticks are for use by Custom Clean only, if you run Health Check then it has it's own rules and will still clear the session.

Moderators are users just like everyone else, but we have proved ourselves helpful/knowledgable and are trusted to keep the forum tidy (and get rid of spam and spammers). We can and do contact the staff in a private section of the forum if a question needs more insight than we have, but they also read the posts on the open forum anyway. I'll flag this thread up, but I don't think they can do much more than we have already covered. It seems evident from your testing that it's saving the setting in sessions, where you wouldn't normally expect them to be. Whether that is being done by design, or by mistake, only the extensions developer could comment. Another problem is that the session information is usually saved as a 'json' file with everything saved as one line in that one file, with the different settings seperated by commas. So it's generally a case of deleting that file to clear all the information rather than trying to edit it for specific things. For an example this is the current contents of just one of my Firefox session files after I've just closed Firefox - 'sessioncheckpoints.json' {"profile-after-change":true,"final-ui-startup":true,"sessionstore-windows-restored":true,"quit-application-granted":true,"quit-application":true,"sessionstore-final-state-write-complete":true,"profile-change-net-teardown":true,"profile-change-teardown":true,"profile-before-change":true} As you can see there are 9 different settings saved there as 'true', and all as one line of text which makes it difficult to try and remove some but not others. Plus of course the number of entries in the session files will also change depending on what you have been doing in the session. And that's just one of the session files. In the end it may simply be that clearing the session is incompatible with that extension in Chrome. (I see the extension is also available for Edge Chromium, I wonder if it has the same issue there? Might have a play if I get time later).