nukecad

Yes, Chrome etc. has the files open and in RAM. As such Windows has them marked as being open and will restrict other apps from accessing/changing them. I'm sure that at sometime in your computer use you have had warnings from Windows that you can't do something because "the file is open in another application". It's the same thing.

For licencing issues you need to contact support. Please do not put your key or other personal details on the forum where anyone could steal them. You can raise a support ticket here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 Or send them an email to: support@ccleaner.com

Thanks for comfirming that the Portable runs as normal if used as it's meant to be - from a USB stick. (I'm not sure if that is now intentional to prevent people running it from the C: drive rather than installing CCleaner like they should? But it might well be).

Unfortunately it is extremely unlikely that you can get the deleted data back. As you have been using the computer then the place on the drive where the old data was has almost certainly been overwritten with something newer. You will have to work with Google to get back into your Gmail. You can do that by following the steps and links in that Google article I gave above. There are sections on both "Forgot your password" and "Forgot the email address you use to sign in". As well as other things you can try to recover your account. PS. Can't your friends, or whoever else was emailing you, tell you what address they were sending those emails to? Then it would just be a case of a forgotten password.

It was added a few CCleaner versions ago, so yes it's a fairly new option. Ticking it for clearing simply removes the automatic backups of your bookmarks that Firefox makes everytime you add a new bookmark or remove an old one. It only clears those automatic backups, it doesn't touch your current bookmarks. Firefox keeps up to 15 of those automatic backups, for more info: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them Whether you clear them or not with CCleaner is of course your choice. Personally I make a lot of bookmarks that I'll only use for a day or week, so I prefer keeping a manual backup file of just my main bookmarks, rather than some temporary backups that Firefox keeps changing anyway as I make and delete bookmarks.

Have you considered getting a new screen for your laptop? They are usually not that expensive and fairly easy to swap out yourself. Google 'Replace screen' for your partiular laptop model (looks like a HP Pavilion?) and you should find a youtube showing someone replacing one. For example here are 2 slightly different HP Pavilion 15 screen replacements. Your particular model may be slightly different still, so google the actual model number to see where the screws, clips, are. https://www.youtube.com/watch?v=cnSNTU-T5_c&ab_channel=StHelensPCDoctor https://www.laptop-lcd-screen.co.uk/shop/HP-Pavilion-15-series_1657_cat.asp Most laptops are pretty similar when it comes to fitting a replacement screen.

I wouldn't have thought this installation/permissions situation would apply to the Portable which isn't installed. Having said that we have recently seen some users who are using the Portable from the C: drive rather than as actually portable. Are you running the Portable from a USB stick?

voir ceci qui explique comment: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#h_01GAP5TG6C06QSHJ8R43EMMJRM

If you did only use Health Check then can you tell us what Antivirus you are using? CCleaner can't delete emails from the Gmail servers, they will still be there. If you used Custom Clean then it has probably just logged you out of the account(s), and so you have to log back into them to acess your emails. Clearing the 'Session' for a browser is what will log you out of any/all websites/accounts that you are logged into in that browser. If you don't want that to happen then untick 'Session' for that browser in Custom Clean. (Note that Smart Cleaning also uses the Custom Clean settings/rules.- So even if you normally use Health Check, having Smart Cleaning enabled as well could still log you out of websites). If you can't remember your gmail password, or have other problems logging in again, then follow the instructions here: https://support.google.com/accounts/answer/7682439?hl=en

I've not heard of AVG having the same issue as Avira/Bullguard. And TBH I'm not even sure whether it's still an ongoing issue - but you have to treat it as still happening until it's confirmed to have been fixed. Just on the subject of mergers etc. https://uk.pcmag.com/security/143718/nortonlifelock-merges-with-avast-to-form-new-company-called-gen Yes, CCleaner is in that new company name/stock market listing as well. Maybe in time it will lead to a more integrated approach without occasional clashes between the different apps? I doubt it - the development teams and managements will be remaining independent at least for a number of years.

That's fair enough. Custom Clean allows you to choose whether you want something to be cleaned or not. The defaults are simply based on what the developers believe most people would want clearing out. Of course 'make certain aspects of browsing the internet faster for you' doesn't tell you much on it's own. For example some cookies will make internet browsing quicker - but most people choose not to keep them. I've looked into it a bit further and found: So that seems harmless enough. However the files do build up over time and Windows, even Disk Clean-up, does not remove them. Although each file is only a couple of KB by itself eventually you may end up with MB or even GB of old files in there if you don't clear them at least occasionally.

It is safe to delete. See: https://appuals.com/cryptneturlcache-folder-security-risk/

If you mean trying to find things like two lines that are the same in a text file then no; the Duplicate Finder is not designed to do that. It's meant to find two or more files that are the same but may have different names or/and are in different locations (file copies). If you are looking for duplications within one file then you need a different tool for that.

Are you trying to run CCleaner as a Stardard user? (ie. not an administrator). There is a known permissions issue, which is being looked at to fix. For now though we have a workround that installs CCleaner so that a standard user can open it as normal, see this: If however you are a Windows administrator account and CCleaner still isn't opening then please tell us which antivirus you are using.

Thanks for reporting this. There have been previous reports of some permission issues when running, or trying to run, CCleaner 6x versions as a standard user. The devs have been working to fix it but it looks like it's not quite been addressed yet. We do have a workround that has worked for others. When installing CCleaner if you run it as the last step of the install then it will/should work as normal for a Standard user. It doesn't matter if you are an admin or a standard user when installing, just run it the first time from within the installer. Make sure this is ticked and click 'Finish'. CCleaner will open - you can close it straight away without running anything, or do a clean, your choice. A non-admin user should then have the proper permissions when they run it as normal.

It often happens following a CCleaner update that the antivirus takes a while to recognise the new version. Some AVs are more prone to it than others, depending on the lists and algorithms that each one uses and how often they update their definitions. Give it time for the AV to update for the CCleaner update. PS. As it's different for you on 2 different computers then I'd guess the AV had updated on the Win11 machine but not on Win10 one yet.

Before doing a full reinstall of Windows there are a couple of things to try: First you can run the (now hidden) Windows 'Hardware and Devices Troubleshooter'. https://www.thewindowsclub.com/hardware-and-devices-troubleshooter-missing-in-windows-10 OR- you can re-install just the Bluetooth Device rather than all of Windows: Open Device Manager and go to the Bluetooth section. (If you can't see Bluetooth then click 'View' > 'Show hidden devices'). Right-click on the Bluetooth device and select 'Uninstall Device'. Close Device Manager and "Restart" (not shutdown) your computer. During the Restart Windows will/should detect that there has been a hardware change and reinstall the Bluetooth Device and driver. There are a few other things that you can try here: https://www.thewindowsclub.com/bluetooth-is-missing-or-not-showing-in-device-manager If you do decide/need to do a full reinstall of Windows then you should do an 'In-place upgrade' selecting the opton to keep your previous files and apps: https://www.thewindowsclub.com/perform-windows-10-in-place-upgrade

They will/should be aware already of any changes recently made to Chrome's 'most visited websites' list. (or any other changes). But just in case, - @Dave CCleaner can you confirm that, or add anything?

Thanks. So with everything ticked for Google Chrome CCleaner still isn't cleaning that 'most visited' list. As you tried an older CCleaner version and say that didn't clean that list either then it suggests to me that Google may have changed something, and the CCleaner Developers haven't caught up with the change yet. (or perhaps that CCleaner didn't clear that list in the past anyway?) It does happen now and again with browsers, both Chrome and Firefox will often change where information is stored with no warning. So the CCleaner Devs are then one step behind and need to catch up for the the next CCleaner version. They are usually pretty good at that, but if the change in the browser comes just after a CCleaner version has been released then it's going to be about a month until the next one.

Again - that is a list of websites that you have visited frequently. It's a list of websites visited, it is not a list of cookies. Because it has nothing to do with cookies then Cleaning cookies with CCleaner, (or in Chrome itself), or changing cookie settings in Chrome, will not affect it at all. You say that CCleaner used to clear that particular list for you previously, fair enough so we need to work out what has now changed for you. It could be something that you have changed yourself, or something that Chrome has changed. (Or something that CCleaner has changed). Could you screenshot your Custom Clean ticks/unticks for Chrome please, so that we can see what you have set to be cleaned.

Whilst it always possible that there may have been a change in Chrome again...... Your screenshot is not showing any cookies. That is a list that Chrome keeps of your most frequently visited sites, it's not cookies at all. - Clearing cookies won't affect that list. https://aboutdevice.com/how-to-check-your-most-visited-sites-on-chrome/ Chrome keeps that list so it can display shortcuts on it's Startup Tab to the sites you visit the most. I'm not familiar with clearing the various list that Chrome makes but I'd try using Custom Clean to clear the 'Session' for Chrome and see if that removes the list. NOTE - Clearing the Session for a browser will log you out of any webpages that you are currently logged into on that browser.

Sometimes the older version of a driver may be the one best suited to your particular hardware. eg, A newer version may have been tweaked for a different processor, or different graphics card, etc., and the changes made may not quite suit what is in your machine. (Maybe think of it a bit like unleaded petrol/gasoline - great for modern motors, but will cause problems if you put it in an older one). (That's not a very good analogy but you get the idea). How you are supposed to know which driver version is best for your machine appears to be a black art, or at least I've never understood it. And that's probably why all Driver Updaters are widely regarded as 'risky', they will occasionally make mistakes and give unsuitable drivers. Even Windows Update can sometimes give you a wrong driver. Just how CCleaners updater handles that I haven't got a clue, but as with most such updaters there will be mistakes. There seems to be fewer now than when it first came out, but I for one will not be using it. TBH I rarely have a problem with any driver and tend to just leave them alone.

The speech runtime toast notifier could be deleted from the registry - but Windows would just put it straight back again. It's one of those things with Windows. I believe that the notifer is an integral part of Cortana, (and possibly even used by Edge?) Just right-click on it and make it an Exclude in CCleaner then it won't bug you anymore.

These options:

My personal opinion, all driver updaters have the same problems. Most advanced/techie computer users don't touch them, it's a simple basis of if your current driver is working then why try to fix what isn't broken? Quite a few of us were surprised when CCleaner introduced a driver updater. Sometimes a 'newer' driver will not suit your particular machine hardware, and may even stop it working properly. (You only have to read some of the posts in this Driver Updater sub-forum to see what can happen).