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Posts
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Everything posted by Nergal
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This is a user forum so you won't get help unless a user can identfy the issue. Maybe you're blocking server access in your firewall?
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The blue is just a piriform color it isn't (too my knowledge) a color coded message
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It's informing you that the minimum limit has been reached and is asking you do you want to clean. That said yours is quite low at 1/2 a GB. You can set this limit in options>smart cleaning. I have mine set to the default 1GB.
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Make sure you aren't clearing the cookie for www.ccleaner.com. You should only see the offer rarely but if the cookie is cleared adverts may popup more often.
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Ccleaner 6.04.10044 prevents all MS Office apps from running
Nergal replied to Paul SEPA's topic in CCleaner Bug Reporting
System restore (attempts) to make services, drivers and registry back to where they were when the point was made. It has no effect on apps and docs Ok let's try to assertain some info. Are you saying this happened only installing and not running any section that caused this? Ccleaner has no ability to have caused this solely on install. (it doesn't update any windows components such as .net or visual basic c). This does not discount that this has happened i just don't see how. -
CCleaner not deleting Chrome JS files nor Edge JS files
Nergal replied to Haapy's topic in CCleaner Suggestions
Winapp2 isn't a third party program. It is a template of other cleaning routines made by ccleaner users. Entries from winapp2 often are added later to ccleaner's default rules. There's a link to an explanation in my signature -
I think they mean general trash (junk) not the recycle bin .
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Glad you figured it out, thanks for coming back with your report
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Deep clean asks for permission that is already enabled
Nergal replied to nancygail's topic in CCleaner for Android
12's done with Google moved on to 13 (and 14 beta) -
The very act of shuting down and starting up overwrite some. The location you restored to may also be a factor (if you chose to restore them to the same drive they were lost from). Just using portable is not enough if it is not placed on a separate drive from the drive being recovered from. Finally, if you used, the same pc to download recuva that's some writing.
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File or Directory corrupt after running CCleaner
Nergal replied to B Jones's topic in CCleaner Bug Reporting
Wow ok so i just read your terible (should not happen and I'm sorry that it did) post. But you did, in all your details, leave out what exactly you did in ccleaner. The behavior you described cannot (should not, rather) happen in a default state custom clean. When you used ccleaner what features did you use (performance optimizer, driver updater, health check, registry, any combo). -
Does the CCleaner Premium bundle include the Android app?
Nergal replied to Souperman1970's topic in CCleaner Help Requests
No, sorry at this point all licensing for the android app is through play store (and maybe amazon it might be listed there but i haven't checked amazon appstore in years). -
CCleaner in System Tray after closing program.
Nergal replied to ChrisM2197's topic in CCleaner Bug Reporting
Turn off both Smartcleaning and auto update -
To be sure, where did you get ccleaner from ? If not the official page you may have a problem
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Please email support@ccleaner.com we can't really do any license help on this user forum
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Telegram missing from the application tab
Nergal replied to DanielB's topic in CCleaner Help Requests
Correct. Ccleaner mostly only includes programs installed in the default location, even if it detects the program (through registry instead of file as some applications are in ccleaner) it might not correctly clean if the files it cleans are not in the default location . You can see what ccleaner detects and cleans by running ccleaner.exe /export from commamd prompt and searching the resulting file for telegram -
Problem linking Google Drive on Android
Nergal replied to Wellington Silva's topic in CCleaner for Android
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Disable check for update options
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Please email support@ccleaner.com from the email address you registered your purchase with. This is a user's forum and we can't really help on licensing issues
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You have windows 10 or 11, onedrive is built-in. if you don't use it try putting it to sleep
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Moved to CCleaner mac board