Nergal

Read here to see if this solves the problem, if not come back and we can troubleshoot the problem more.

Thank you for noticing it was tied to the avast cookie. I've, again, pushed your thread to the development team.

This is just a popup that will show for all users. According to the Piriform team, it should only appear once. Moderators are in talks with the development team on how best to inform users that they might see this pop-up. Essentially, it's there to generically remind users that ccleaner is free for home use only.

See if anything here helps

You posted this in ccleaner bugs but it seems to be a question about Recuva. Am I correct in this? If so i'll move it to the proper board (recuva discussion).

Thanks for your suggestion, the developers look at threads and often will add suggested features. They however, may remain silent, which is not a sign of their interest in the idea.

Do you have other programs running (such as outtlook). Many applications (and windows itself) use Ie and edge to render the program.

Are you running the portable version (portable blocks smart cleaning settings)

Turn off background running of edge, this should solve the problem

You're going to need to remove winapp2.ini and test if it still removes it. If it does still delete them we can help here, otherwise you'll need to bring it up in the devoted winapp2 thread. Is there not a saved forms checkmark under chrome? (Can't check myself as i'm between computers at the moment)

A work around for pro should still work on free. What was the work around?

While I understand that this creates a frustrating situation for many of you, but please keep the discussion free of swear words, I have edited the above post accordingly. This is this thread's one warning. Inappropriate language is not allowed on this site.

Turn off browser monitoring in smart cleaning options

Thanks for your report. This is a known issue and the developers are working with norton to resolve this. See here for more

Agree

There is currently a known norton bug that the developers and norton are looking into. More info

What antimalware do you use

Do you have wipe free space enabled in ccleaner's system tab advanced section?

Where are you pulling that information from. [OPINION]From a cursory glance i'd say no. As far as I know "Hebei Sande Network Technology Co., Ltd" does not own avast and avast does own ccleaner. I could be wrong though [/OPINION]

Google toolbar or chrome or avast antivirus are the three possible offers given by the full installer. Some AVs will flag this bundle and thus the false positives

You need to provide much more information if you expect help

Second tab is applications, if it's cleaning chrome, then chrome will be listed on that tab

Steve this is a user forum, if you wish the developers would stop sending email you'll be better served by this https://support.piriform.com/hc/en-us/requests/new

Uncheck chrome history on the applications tab of the cleaner tool

Options>Smart Cleaning