nukecad

Some CCleaner versions are just slow to load, I've never been able to work out just why that happens with some versions but not others?

In that case it sounds like it's being blocked at your end - I would check your AV, firewalls, hosts file etc. to see what may be blocking the connection.

As it's only one of the two servers (speed and security) that Pro accesses in Health Check then it could well be an issue at that one server, If it's at the server end then nothing you can do will change that. Give it a few hours and try again, if it still won't connect then it could be your antivirus or firewall that is blocking that particular connection.

The easiest way is to download the installer from here: https://www.ccleaner.com/ccleaner/builds Double clicking the downloaded installer will install the Free version of CCleaner, open it and go to Options>Licence Key, and input your licence key as asked.

It was just a stab, there is a know problem if you use Avira and any cleaning app.

Thanks, So you just want the files that were saved on the old hard drives. A recovery tool is not the tool to use for that - unless the files you are looking for had been deleted. Have/had you tried simply copying the files from the old drives? You will probably need to take the drives out and put them in an external enclosure, or use a connecting lead if you have one. You may need more than one enclosure/leads depending on the age of the PC/drive - Older drives will have IDE connections, newer drives will have SATA connections. Then you just plug it into a USB port and Windows 8/10/11 will read what is on the drive so you can copy it elsewhere if you want to. By using a recovery tool you are searching for everything that has ever been saved to the drive and then later deleted. That can be thousands or millions of previous files, most of which will not be recoverable anyway because they have been overwritten by later files.

Are you by any chance using Avira antivirus?

Paying for Pro does not change what the recovery does. But having to recover lost files from 4 different PC's seems somewhat unusual. Could you explain what it is that you are attempting to do? ie. why 4 machines.

It is known about and on the list to be fixed, but I'm not sure if it has been fixed yet. As said it doesn't really matter, despite the warning CCleaner still gets installed/updated. It's just a small annoyance and means you just have to close the message when it happens, unfortunately not everyone knows that and can be concerned at getting the message. Just close the warning if you get it and carry on with your day.

No problem, these little things are sometimes puzzling and you want to find the answer even if it isn't affecting you. And of course we now known what to ask about if someone comes along later with the same/similar issue. Yes Smart Cleaning uses the Custom Clean rules so anything ticked there should get cleaned. As I say though not everyone wants to clear the session because of being logged out of websites. Everyone has got used to always being logged in when browsing on their phones. (Even I get annoyed if/when I have to log in again to websites on my phone, yet I do it all the time on my laptop, Just shows we can be inconsistent people at times). PS. I'll change the title of this thead to reflect what the issue was, and that it's been solved.

Are you using the same email that you used when first purchasing CCleaner? If not then you should tell them what it was in any email that you send. They need to know that original email to easily find your account.

I think I may have found what is going on here, and it seems to be simply a terminology missunderstanding. The 8 entries was the clue. Chrome's "Recently Closed Tabs" feature saves the last 8 open tabs. Is that what you are seeing here - the last 8 tabs that you closed? Does it say 'Recently Closed' just above them? (and History above that). Recently closed tabs are not the same thing as your browsing history and they won't get cleaned with 'Internet History'. For example I'll often browse through 20 or more sites all in one tab, those sites are my browsing history not the tab. In Chrome when you pull out the menu you will see it has History at the top then a line with Recently closed underneath it, because they are different things. Do this: Open Chrome, do nothing and close it, then open it again and you'll find that the Recently closed tab list will have gone. That happens because the fisrt time you had it open you didn't close any tabs, so there is nothing in the 'Recently closed tabs' list the second time you open it. CCleaner doesn't have a seperate option to clean a browsers Recently Closed Tabs on their own, It's included in "Session" for the browser. In CCleaner Custom Clean tick 'Session' for Chrome. That will then clear the Recently Closed Tabs list when you run Custom Clean. NOTE: Clearing the Browser session will log you out of any websites that you are signed into in that browser - so you'll have to log into them again next time you visit them. If you don't want that then don't clear the session for that browser.

MS sort of sneaked Windows Activity in there by caling it a 'safety/backup' feature, many people aren't aware it's sending their stuff to Microsoft servers. (Or they are aware that it's stored in 'the cloud' but don't realise just what that means). I assume that you cleared it from both your machine and from the MS servers before turning it off? https://www.makeuseof.com/tag/view-delete-windows-10-activity-history/ The safe/incognito mode is just a word thing, in Chrome they are the same thing as you say. Hazelnut's link shows how to control that a bit more in Chrome. Although Internet Explorer is now defunct some other applications still use it's temporary storage spaces for convinence. (CCleaner itself does). So I still have 'Temporary Internet Files' and 'Cookies' ticked for it, and they do still clean things from there. As for the Chrome vs Firefox being affected by this, I'd point out that Edge is Chromium based and so has things in common with Chrome. So settings/features MS (or anyone else) makes in Windows for Edge might also affect Chrome. (and vice-versa). Firefox is not Chromium based so wouldn't be affected. It's still puzzling just what is causing this to happen on your machine, and why just the last 8 although that might be a clue if we could only recognise it. If they were always the same sites then that would be one thing, it could be something those particular sites were doing, but you say that they change and it's always the last 8 that you visited. It has to be something else that is saving them and putting them back when you open Chrome, but what and why is still a puzzle. Is it always the last 8 you visited? Or are they linked in some way, eg. is it saving say the last 8 shopping sites, or last 8 gaming sites? It doesn't look like Adware or Malware, they would tend to always give the same sites, and not ones you have actually visited. I assume you have already run scans with your usual AV. You might want to consider giving these a go for a second opinion if you havent already scanned with them, the free versions are fine for scanning: https://www.malwarebytes.com/ https://www.malwarebytes.com/adwcleaner I scan with Malwarebytes free weekly, sometimes more often depending on what I've been doing, and run AdwCleaner about once a month maybe less.

Still trying to figure out just what is going on for you. Obviously you will be visiting more than just 8 sites (or however many it is, but 8 will do as a number) and those are geting cleaned/cleared, so why are those last 8 remaining? As it's a different 8 each time then it can't be an exclusion that you have set in CCleaner, so the only explanation I can think of is that the last 8 visited are being stored somewhere else than the usual Chrome history database. Where they are being stored, and what is storing them there, is what needs to be discovered. It seems to be something particular to your machine, or to your settings. Nobody else is reporting anything like this happening. (At least not as yet). We have seemingly ruled out syncing, addons, and the Google account. But I would ask: After you had used safe mode and then went back to normal mode what was in the history when you restarted normal mode? Were there still 8 entries from previously, or had they gone? Another thought, do you have Windows activity history turned on? Even if not then just on a hunch - next time you notice this happen close Chrome. Then open CCleaner to custom clean and and clear the Edge Chromium browser, particularly the history. Then open Chrome again and see if they are still there.

I had meant using safe mode and then seeing if that partial bit of saved history was still there afterwards, or if it had changed in any way. As the partial history is not being saved when you use safe mode then that does tend to point to an app or extension that is keeping those last few histories for some reason. Even if it's one that you wouldn't expect to be saving history. To test that further I'd try disabling your addons/extensions one-by-one, a different one each time you use the browser - if the partial history is still saved then re-enable it in your next browser session and disable the next. It may take a while if you use a lot of extensions. (Maybe do a few at once to narrow them down in groups). If/when after disabling a certain one that history is no longer being saved then you have found the culprit. Of course one of the things about Chrome is that it can link with other Google/Alphabet apps, (such as your gmail). So it's also possible that it may be reading the partial history from one of those. CCleaner can only clear files from your machine, anything saved in the cloud such as synced data, or data stored by an account, can't be touched by any cleaning app. It's on a remote server and is protected from outside interference for your security. You can only ever delete such data from within the app/account that created it.

Thanks, It's very interesting that it isn't the entire history coming back but just the last eight sites. It appears that the Chrome history is in fact being cleared from the usual location, but that 'something' is storing a copy of those last eight somewhere else so they are not being cleared. Just what that 'something' might be, and why just the last 8, is another question. My first thought is that it may be an add-on or extension that is storing those last 8 somewhere? There are a number of addons for Chrome that manipulate browsing history, eg. https://www.makeuseof.com/chrome-extensions-organize-browsing-history/ Do you have anything that might do something like that? Or maybe a 'reload closed tabs' or similar addon. (I have one of those in Firefox that can restore any of the last 25 closed tabs, it doesn't survive cleaning though). You could try running Chrome in safe mode which disables all addons and extensions, if the sites you visit while in safe mode aren't saved in those 8 then it would point to an addon/extension. https://www.minitool.com/news/chrome-safe-mode.html EDIT- Another thought, are you signed into your Google account when using Chrome? What activity is that set to keep?

I have removed your email addresses for your security. It's not a good idea to put your current email in plain view, unless you want loads of spam. Send an email to support@ccleaner.com telling them you have changed your email address and giving them your old and new emails. They will change it for you.

Just to make sure of something here - because you haven't actually said and we have seen it before. You are ticking the boxes in Custom Clean - but are you then using Custom Clean or are you using Health Check? Helath Check takes no notice of what you have ticked or unticked for Cusom Clean, Health Check has set cleaning rules. If you are using Custom Clean then can you tell us what particular history it is that isn't being cleaned? I'm assuming that it's always the same things and that could give a clue what is happening, or not happening.

It should be cleaning the history. If it isn't doing that, and you don't have syncing enabled, then I'd suggest that the next thing to check is if your Chrome is continuing to run in the background after you close it. Background running of a browser can prevent things from being cleaned. Chrome, and Chromium based browsers including MS Edge, will run in the background by default, you have to change the browser settings to tell them not to. For how to prevent Chrome from running in the background see this: https://www.webnots.com/how-to-stop-google-chrome-from-running-in-background/

You should not be regularly using any Registry Cleaner on Windows 10 or 11 - Windows 10 and 11 change the registry too often for that to be safe to do. Yes, you might do it for years and get away with it, but eventually Windows can/will change something in the registry and that will catch you out - as you have found. For the official Piriform advice on using CCleaners' Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Registry Cleaning is now an advanced tool to help fix problems, it's not something that you should use regularly. It will not speed up your machine, or save more than a few KB of space. A registry cleaner is a tool that should only be used if you already have a problem that you are trying to fix. Even then it should be used carefully. If you wouldn't manually open the registry yourself and edit things in there then generally you should leave all registry cleaners alone. Here is Microsoft's stance on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities To answer your question of what CCleaner's registry backup is for: It saves the registry entries that it is going to change/remove (only those ones not the full registry) so that if something does go wrong you have a chance to 'merge' them back into the registry. It is only a chance though, sometimes the changes made mean that Windows will not let you merge it back, in which case it's probably going to mean you have to reinstall Windows.

Do you have your Chrome browser synced? CCleaner will clean your machine but if your browser is synced then the browser history will be put back from the cloud by the browser syncing - that's what syncing does. CCleaner cannot clear your account on the syncing server, for obvious reasons those servers are protected. Clear the Chrome syncing and turn it off. It tells you about that if you read all of that post I linked.

Have a look at this about why some things may come back straight after you have cleaned them:

Thanks again. I can see that - once a standard user has the necessary permissions they should then carry through an update. All my testing was done with 'clean' installs, ie. I had removed all traces of previous versions/installs before doing the next one. PS. It's probable that most people do run CCleaner from an install, (and/or run as an admin anyway), which is why the issue hadn't been reported previously. It also looks very similar in effect to an issue we often see with 3rd party AVs blocking CCleaner, so if someone did report it in less detail than you did yourself we would have probably assumed it was their AV that was blocking CCleaner.

You can download the Recuva installer from here: https://www.ccleaner.com/recuva/builds I have just this minute downloaded and installed it myself, so if you are still getting a 400 error then it's at your end or your ISP provider.

Thanks for reporting that, I hadn't got round to trying it. We'll have to wait and see what the devs come up with. TBH though as yours is the only report we have seen about this so far, and as there is a fairly easy workround, I suspect it may not be that high on their priority list.