nukecad

Good to hear you sorted the AVG. We see it often with certain antiviruses, a 'Check for Updates' will say that it the AV is up to date, but that's the definitions and not the app itself. You have to dig deeper into the AVs menu/settings, or visit the website, to see if there is an application update. Whilst I can't be 100% certain, Health Check was most likely trying to update your installed AVG. I'm guessing what it was saying about 'Free' was wrong. I can't be 1000% sure because it has been known to get things wrong. (ie. for a while i would try to update Irfanview 64-bit with the latest 32-bit version, that's been fixed). The only way to be sure would have been to let it continue and see what it actually did. Do you also want to try and work out what happened with your Outlook? If so then please tell us what happened with that.

I don't know. Have you tried updating your installed AVG and seeing if Health Check still does the same thing? (Tip, go to the AVG website to check the latest version, sometimes 'Check for updates' within an app doesn't quite work properly). It is always possible that Health Check is getting something wrong, it wouldn't be the first time. If it is and we can track it down here then we can shout at the devs just what to look at to fix it.

Is it trying to install AVG Free though? Now that you have CCleaner Pro, running Health Check will automatically update your installed software (unless you cancel that updating) So it sounds like Health Check is trying to update your already installed AVG. You can prevent that happening by using Custom Clean rather than Health Check. Custom Clean will not try to update your software automatically. (There is a seperate 'Software Updater' in 'Tools'). To set Custom Clean as your default go to Options>Settings>CCleaner Home Screen.

If you didn't get anything from CCleaner in an email then how/where did you get a key to try and activate? Where were you purchasing this subscription "with a free month" from? Do you perhaps mean that you were trying to download a free one month trial of CCleaner Professional? That does not require you to give any card details or payment, you only give those later if you decide to purchase once the months free trial is over. If you have entered your card details then that sounds as if you may have (mistakenly?) clicked the blue button and so made a full purchase rather than downloading a trial. Check you email spam folder for an email either from CCleaner or from Cleverbridge. Was money taken from your card or not? PS. We do occasionaly see people who have mistyped their email address when purchasing. They too are always 100% certain that they typed it right, until the purchase with the mistyped email address is found.

It is probably your resolution settings.

You do realise that you have replied to a 12 year old thread? (Always check the date of the last post in a thread before replying). It's likely in your case that there was also a Firefox update queued, and that is what CCleaner was seeing. Firefox updates almost weekly nowadays. (Much more often than it did back in 2011 when this thread is from).

Are you using Windows 10 or 11? Are you using the Registry Cleaner? Onedrive has to be stopped to clean it but it should then restart itself after cleaning: However if you are also using the Registry Cleaner then you may be preventing that restarting from happening. Untick OneDrive in the Custom Clean listings to prevent Custom Clean from closing/cleaning it. (And stop using the Registry Cleaner unless you have Win7 or older. Since Win8 Registry cleaning is not recommended except when trying to fix an already "broken" registry).

As far as I am aware a newly purchased key (with 20 characters) should work with both CCleaner Windows and CCleaner Mac. (The older style 24-character keys had different keys for CCleaner Windows and CCleaner Mac). Did you type the key into CCleaner activation, or did you copy/paste it from the email? (Typing mistooks can be made so we recommend copy/paste). If copy/paste still doesn't work then contact support by email: support@ccleaner.com and explain your problem just as you have above, they will sort things out for you. If possible use the same email address that you used when purchasing the key, they will need that email address to locate/verify your purchase. PS. Do NOT post your key on this open forum where anybody could copy and use it (steal it).

The terms and conditions do say to claim the cashback between 2 and 30 days of purchase. https://www.ccleaner.com/ccleaner/cashback/terms-and-conditions What date are you entering on the form for the purchase? You have to click the box and change the date to your purchase date. The box defaults to the current date, so if you don't change it to the earlier date that you made your purchase then you will get that message in red. eg Today is the 27th, so having 27/06/2023 in the box is too early to claim the cashback and gives the message, but changing it to 26/06/2023 or before lets me continue. You have until 22 July 2023 to request this particular cashback. I'd give it another try making sure that you have entered your purchase date correctly, and if it still won't let you coninue with the form then contact support by email and explain the problem: support@CCleaner.com

Thanks for the extra info, I've found that I can also replicate this glitch with the add-on in Firefox. It appears to be because the add-on name is in single quotation marks, and that is causing the problem, It's probably messing up the outputting of the name as a text string. I've flagged this to the staff for further investigation.

I don't want Chrome on my machine. It may be a clash with that particular Chrome add-on and CCleaner. It may be that you just had a faulty install of that add-on. (Nobody else is reporting this happening). The easiest way for you to check which it is to try adding that add-on again and seeing what happens.

If removing that particular add-on has cured the issue for you then that sounds as if may have been a faulty install of that add-on rather than a bug in CCleaner. What happens if you put that add-on back again? If you put it back and the 'Save to text file' stops working again then that would show an incompatability with that particular add-on.

For purchase and licensing issues you need to email them: support@ccleaner.com

That will be because your drives are SSD's. Wiping the free space of SSD's is not needed because of the way that SSD's work, nor is it recommended to wipe SSD's. Wiping the free space of a drive writes data to every unused part of the drive. (Wiping the entire drive writes to every part of the drive). SSD's have a finite number of writes and so doing a drive wipe frequently can shorten the life of an SSD. CCleaner will however still let you run one pass on an SSD, but it will warn you about 'wearing out' the SSD - unless you have chosen in the settings to hide warning messages. PS. There is no need to use more than one pass to wipe any drive these days, whilst multiple passses used to ocasionally be prudent years ago that is no longer the case. The multi-pass options are still there in CCleaner for HDD's simply because they are left over from years back, and because some people do still believe that it is somehow an advantage to empty the same space more than once.

Are you looking at Wipe Free Space in Custom Clean Settings? or at the Drive Wiper in 'Tools'? PS. You also get different options depending on if it is your system drive (the one with Windows on it) or not.

I have just tried it here and it only saves the files from the tab that is currently open. That will be so that if you are using more than one browser then you can save a seperate list for exch browser. For example, IE tab open (actually it shows Edge here): Only those 2 extensions are saved to the text file. Firefox tab open: All of the Firefox extensions are saved to the text file. If that isn't what happens for you then please come back, and if you can explain a bit more what you are seeing. EDIT- Are you still using a non-standard browser (7star)?

If it is CCleaner for Android bought/registered through the google store then no, it will be a subscription activated through google and you will not have a licence key. (That's just the way that the google store works). So in that case you will need to purchase a licence key to register CCleaner on a PC or Mac. However if you have purchased a multi-device CCleaner Pro Plus, or CCleaner Premium, licence from the CCleaner website then that key can be used to activate/register CCleaner in Android rather than subscribing through the google store.

I wouldn't have thought so, that's more of a hardware issue. It's simple enough to use CHKDSK in Windows to scan and fix disk errors.

Você verificou sua pasta de spam de e-mail? Pode ter ido parar lá. Onde você comprou sua licença, na página oficial do CCleaner ou em outro lugar? Às vezes, vemos casos em que as pessoas cometeram um erro ao inserir seu endereço de e-mail, portanto, os e-mails não podem alcançá-los porque estão sendo enviados para um endereço de e-mail errado. Você precisará entrar em contato com o suporte para resolver problemas de licenciamento. Você pode enviar um e-mail para eles: Support@ccleaner.com Have you checked your email spam folder? It may have ended up in there. Where did you purchase your license, from CCleaner official page or from somewhere else? We do sometimes see cases where people have made a mistake when entering their email address, so the emails cannot then reach them because it is being sent to a wrong email address. You will need to contact support to resolve licensing issues. You can send them an email: Support@ccleaner.com

See: https://support.piriform.com/hc/en-us/articles/360020674812-How-do-I-manage-my-CCleaner-subscription-#how-do-i-manage-my-ccleaner-subscription--0-0 If you are still having issues then email support@ccleaner.com for help. However if you think that you have been charged on an already cancelled subscription there is something that we do occasionally see: If you paid by PayPal then check if you had set up a recurring payment with PayPay. If you have set up a PayPal recurring payment then PayPal will still take that payment even though you have cancelled you subscription with CCleaner. You may have forgotten (or hadn't realised) that you had also set up a recurring payment with PayPal, and until you cancel that PayPal will still take the payment. https://www.paypal.com/hk/webapps/mpp/automatic-payments If that is what has happened here then PayPal have your money and not CCleaner, so you will need to contact PayPal to cancel the recurring payment and ask them for a refund

If you still have ccleaner installed on another machine then look in Options>License key. Or enter the email address that you used to purchase CCleaner into this page: https://www.ccleaner.com/support/license-lookup Of course that won't work if you no longer have access to that email address. In that case you should email support@ccleaner.com from a different email account, they will want to know what that original email address was. Or you could just use CCleaner free until you get your outlook back.

Personally I think it's pretty amazing how good those guesses can get sometimes, when there is little actual data to go on. You see it on most help fora.

It is interesting that the recovered files are NOT zeroed. New data being written where they used to be is a possibility, though more often I'd associate that with HDDs. I'm still trying to grasp just how this stuff works with SSD's so don't quote me, but 'Dynamic' and 'Global' wear leveling can also move old but still existing data into the storage blocks where the deleted data used to be. (Probably misleading but think about it a bit like trying to recover from a HDD that has been defagmented after the files had been deleted, Recuva can 'see', from the Logical Block Address still held in the MFT, where the deleted files used to be on the drive but it can't tell if something else has later been moved into that address). It's further complicated by the fact that the SSD built in controller doesn't actually store things at the LBA, instead it maps the LBA to a Physical Block Address where it has actually put the data., either when first written or when moved for wear levelling. In the end though the thing to take home is that it's almost impossible to recover deleted files from a SSD. Just to note that by contrast you can usually recover deleted files from a thumbdrive, I've done it myself, they don't have TRIM or wear levelling. (although some high end industrial thumbdrives do have them). Let us know how you get on with Irfanview for the images.

I assume there's no backup which is why you are trying to revover them. Recovering deleted files from a SSD is almost impossible, almost because there might just be a very slight chance. As yu suspect TRIM and wear levelling come into play. You say that the recovered filesizes look about right, but did you have 'Secure Delete' set in CCleaner which would have overwritten the contents?. Have you tried opening one in a text edior/hex editor to see if it's all zeros? You could try Irfanview which can often open damaged image files that other viewers won't open. If it does open then 'Save as' will save it correctly so that other viewers can then open it. https://www.irfanview.com/ The PDF's would be another issue though and I wouldn't know what to suggest.

You have a corrupted Recycle bin. It is nothing to worry about, it's just something that can happen in Windows, most people never even notice when they have a corrupted bin. (Unless they use a cleaning tool which says there is always something in the bin). It is easy to fix, see here for how to fix it: