Taurean7

After sorting the health check I rebooted the laptop. I then tried opening Outlook from a link on my taskbar, it came up with an error, and suggested I went to programs and features and repair the app. i did this and what it did was remove the app entirely and installed Microsoft 365 version of the outlook. Fortunately the company I work for has software licences that we can install on personal machines. But what did your software do with Outlook in the first place, it was Outlook 2019 but that shouldn’t make a difference.

Hi, Thanks for your help, I did driver updater which didnt show anything, and I also checked and my AVG was showing up to date. However, I dug into the AVG app and found the area to check for updates, both virus and software, and it showed that there was a software update available - strange as this normally updates when it does the virus update. Anyhow I did it manually, which also requested a reboot. After doing this I did the CCleaner actions as before this time no problem. It should say that it is out of date and requires updating, not try installing something else "instead". But it also screwed up my installation of Microsoft Outlook and I had to re-install it.

Yep it is trying to install AVG Free, don't want it too as I have a fully paid version of AVG already installed and up to date. It doesnt seem to recognise I already have a version of AVG already there. I'll have a look at what you suggested and see what I can configure thank you. (just tried Health Check, and scans OK, but when you choose "Make it Better" that is when it tries installing AVG Antivirus FREE??) Why does it not recognise I already have a fully paid version of Antivirus?

Hi I have just activated my new version of Professional Plus. When I performed the first Health Check it works as normal but as it gets to the end of the progress bar a window pops up advising me it wants to install AVG Free. I cancel this, but everytime I run Health check it trys again. I don't need AVG Free as I own and have installed AVG Internet Security which is better. Why does it not recognise this, is there a way of turning it off?