nukecad

Windows 7 cannot process the 'Standard' CCleaner installer. (It's not been able to for a couple of versions). Instead you must use the 'Slim' installer for Windows 7, you can find it here (you might want to bookmark that page for future use): https://www.piriform.com/ccleaner/builds The installed CCleaner is exactly the same, it's just the installer itself that is different.

It's a False Positive detection of the newly released CCleaner version. There is nothing for CCleaner to fix. The few Antivirus Companys that have it wrong need to update their definitions - which is already happening, but taking a bit longer than normal because of Covid; see here:

It's already been reported and is a False Positive from ESET, hopefully they will update their definitions soon. The new CCleaner version was only released a couple of hours ago and some AVs have not caught up yet. It always happens that when a new version of software is released some AVs take a while (hours, sometimes days) to catch up with the new version, it's more noticable at the moment with the AV people working from home, etc.

Is your CCleaner showing as Free or as Professional (Unregistered)? If you go to Options>About and click on 'Upgrade to pro' (or 'Register') what do you see? The new version, released an hour or so ago, no longer asks for your name but only for your key. (I'm wondering if you have somehow caught it just as the change was taking place, which may have confused the licence server if it got a name when not expecting one). Try downloading/installing the latest version and registering that. You can find it here: https://www.piriform.com/ccleaner/builds It is best to copy/paste the key from your email to avoid mistyping numbers/letters.

You probably didn't get a response because your question was particularly vague with no details of what format the drive was, how it had been used, when it was last used, what OS you are/were using, what kind of files you are trying to recover, etc. "I want to retrieve files from an old external hard drive. ....However Recuva will not read the drive... " doesn't tell anybody anything useful to work with. You need to give more details of your problem if you want someone to maybe know what is happening and why. Also remember that this is a user forum where users help each other, if they can. It is not the the Piriform Support service that you paid for. As you have paid then you can contact the official Piriform Support, they are the only ones who can resolve licencing/refund issues; it's not something that we can do on the user forum. There is a contact form here: https://support.piriform.com/hc/en-us/requests/new Or you can email them: support@ccleaner.com Your post has been brought to the attention of Piriform staff, but I suggest you raise a support ticket using the form linked above. Just one is enough, have patience tickets are answered in the order that they are raised. Raising multiple tickets will actually slow down the response.

As Nergal pointed out - Do you have permission from your employers/IT to install and use CCleaner? Most employment contracts prohibit the installation/use of any third party software by employees unless IT approve it first. It's not unknown for one employees to inadvertently install malware that then infects a whole organisation. There is usually a list of approved software, and a process to get anything else you want/need approved. It is often a disciplinary, or even sackable, breach to install software without permission.

There were a couple of reports very soon after 5.65 was released that McAfee also blocking it, but the issue went away after a day or two as McAfee definitions updated for home users. McAfee Enterprise may not have had the same update?, or your IT may not have applied the update yet?

(Hazelnut beat me while I was typing). The 'Trackers' found by Health Check are not tracking software, they are simply cookies and temporary internet files. See here for more information: If you want to see more details of just what CCleaner finds and removes then you have to use Custom Clean and not Health Check. You can set Custom Clean to be the default and give more datails: Options>Settings change 'CCleaner Home Screen' to 'Custom Clean'. Options>Advanced change 'Cleaning results level of detail' to 'Advanced Report' or 'File List'. Note - if you set 'Advanced Report' then double clicking any entry found will show the File list for that entry.

As the timeline is (usually) synced and stored on Microsofts cloud servers then neither CCleaner or any other software can touch it there. Having an option that could clear the local (unsynced) timeline but not the synced timeline would just confuse users. (We would get hundreds of complaints that CCleaner was not clearing the Timeline). When you say that "the windows option does not work" how do you mean? After clicking the 'Clear Activity history' in Windows settings it just puts a tick next to the button and then you have to restart to actually clear it.

Are you using Health Check or Custom Clean? I don't have a Mac myself but I'd try the following. If they are coming back following a restart then it's obviously just a temporary file that CCleaner is deleting. You need to find which section of CCleaner is clearing the fonts and untick it to stop CCleaner from doing that. I would start by unticking the 'Font Registry Cache', which would seem the obvious candidate to me. https://www.ccleaner.com/docs/ccleaner-for-mac/ccleaner-for-mac-rules/mac-os-x-tab If that doesn't cure it then it's detective time - a case of unticking the items one by one, running CCleaner to see if it still clears the fonts, if still cleared then retick that item and go to the next item, until it CCleaner stops clearing the fonts. PS. Ticking/unticking items only works in Custom Clean, Health Check does it's own thing and does not use or respect the ticks/unticks in Custom Clean. To set Custom Clean as the default go to Options>Settings and change 'CCleaner Home Screen' to 'Custom Clean'. (I assume that's the same in both Windows and Mac).

See my post above, we cross posted. It's malware and you need to get it removed. CCleaner removes junk files, it can't remove malware or any other junk software it isn't meant for that.

That Mysoftpack Update Checker is a known rouge application. (Adware, Bitcoin Miner, and more). I suggest that you get your computer looked at and cleaned up as soon as possible. We are not allowed by forum rules to give instruction on malware removal here, but can direct you to where you can get 1-to-1 expert help for free. Go to one of the websites listed in chapter 10 of the forum rules. https://community.ccleaner.com/announcement/15-forum-rules/ They all have experts in malware removal who will take you through things step-by-step. Be sure to do what they say, and only what they say, until they give you the all clear. Only use one help/removal service at once, trying to use 2 at once will screw things up and they will know. (The same guys work on more than one of those sites). I recommend Malwarebytes, but the choice is yours and there are another 5 listed, if you choose Malwarebytes then start here: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

The issue is that the word 'Defragmenting' is inaccurately used to mean two different things, two things which are mutually exclusive. Getting each file into one contiguous piece, rather than split across clusters. (So that they load marginally faster). Getting all the files into as small a storage space as possible. (To give more free clusters on the disc). The first is 'Defragmenting' and means that some clusters on the disc will inevitably have some unused space. The second is correctly termed 'Consolidation', and means fragmenting some files to 'pack them all in' to the available clusters. So you can have all your files in one piece each, or have them packed into the smallest space by splitting some up. - You can't have both, and which you choose depends on what you want to do. Defraggler does a combination of the two by default, but for more control you can specify which one you want instead. In Defraggler: 'Defrag Drive' will do some of both, as it sees fit to get the best result. 'Defrag Files' will make the files contiguous (#1 above). 'Defrag Free Space' (Advanced) will consolidate the files to give the most free clusters. (#2 above).

CCleaner Browser is a Chromium based browser, so add-ons/extensions/settings for Chrome will (or at least should) work.

Check the phone settings, with older Samsungs there was a setting to say how the computer should treat a phone when connected by USB. I don't know the Tocco, but on the Wave it was Settings>Connectivity>USB and gave different choices, eg. Media Player, Mass Storage, Internet tethering, etc. 'Ask on Connection' was obviously the most useful. You had to set it on the phone before connecting to the PC. EDIT- From the Tocco user manual in the "Advanced Music Functions" section: https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=2292128&CDCttType=UM&ModelType=N&ModelName=GT-S5230&VPath=UM/200905/20090526153814125/CMS_-_S5230_UM_OPEN_Eng_FINAL_Rev.1.1_090420.pdf&OriginYN=N 'Press [ ] twice....' is the symbol for the right hand button but it hasn't copied.

Yes the Free version can recover the files - if they are at all recoverable. NOTE- Try not to use that computer in the meantime, any use may overwrite (some of) the deleted files making them unrecoverable. The recovery capabilities of Recuva Free and Pro versions are no different at all, either one will do exactly the same job of recovery. (Unlike some other softwares where the free version will only say it finds them, but you then have to pay for recovery). The documentation for Recuva can be found here, see in particular what it can and can't do: https://www.ccleaner.com/docs/recuva/introducing-recuva

If you set email notifications then they are sent to the email that you registered when joining the forum. That is not shown openly, to protect your privacy. (Moderators and Piriform Staff can see it if needed). There is no difference in what Free/Pro can recover, or where to. (Apart from Pro has support for virtual drives). The differences are shown on the download page: So unless you have a virtual HD, want automatic updates (It's been 4 years since the last update to Recuva), or want to be able to raise 'tickets' with support then the Free version is all you need.

You should not put your email address in plain sight. - Unless you actualy wanted to get bombarded with a load of scam/phishing emails that is?

It's only the optional C & D updates that are being paused, and only for business setus (Windows client and server products). They will still be offered to home users. Patch Tuesday 'B' updates will still be going ahead as normal. As will the 20H1 May Update due next month, probably on Patch Tuesday. (Unless they change their minds). https://blogs.windows.com/windowsexperience/2020/04/16/getting-the-may-2020-update-ready-for-release/ https://www.howtogeek.com/438830/whats-new-in-windows-10s-20h1-update-arriving-spring-2020/

Is CCleaner v5.65 actually installing on Win 7? Which installer are you using?

I've moved this as requested, but I'm not sure that it is a bug, If that is where Cortana is putting the files and cookies then that is where CCleaner will clean them from. Many Microsoft apps use IE/Edge temporary directories to store their own temporary files. They are just convinient, already existing, temporary directories for them to use rather than creating their own temporary directories. Note that there are major changes to Cortana in the next Wind 10 upgrade due next month, it's being moved into Microsoft 365 apps, so no doubt things will change with the storage too. The new Cortana will be focused more on business rather than home use. https://www.techradar.com/uk/news/microsoft-is-making-big-changes-to-cortana-and-home-users-will-lose-out

Backtracking, then the suggestions I gave above in my first reply. Or install CCleaner on the user account rather than the Admin account. Just to be clear is this a 'normal' Admin account, - or the, usually inactive (hidden), elevated MS Administrator account? (The elevated MS Administrator never shows a UAC warning, but it's not something that should be enabled in normal use). TBH you may just have to live with the UAC popping up and having to click OK to it. Sometimes it's just one of those things you have to put up with, after all MS put UAC there for your protection. I have Malwarebytes Free to run a weekly threat scan - That's even stranger; it doesn't show the UAC when launched, but does throw up the UAC when you quit from MB.

This is a thread from 2 years ago, relies made today are a bit late.

Was that Malwarebytes support, or on the forum? There is actually an option to turn off HA in MB setttings (if HA is turned on) so I'm not sure why they would give you a seperate batch file? It it was just turning it off for MB then I assume they would have pointed you to the setting. (EDit - See below, they give it out if you can't see the setting). I'm a member at the Malwarebytes forum so I'll have a look if I can find a copy of the batch on there. EDIT- I found it "disable_hwacc.bat". Looking at the code that is specific to Malwarebytes, and simply turns off that setting. They give it out when the display is screwed up so you can't get to or see the setting to turn it off. You couldn't use a similar batch for CCleaner, as there is no HA setting to change.