nukecad

If you look again at my first screenshot you'll see there is an 'Exclude' tab where you can set paths that you don't want to be searched.

When something gets skipped it's (almost always) because that application is still open or still running in the background. (If CCleaner isn't asking you if you want to close it then you've clicked on 'don't show this again' at some time in the past). Rebooting the computer closes the running app, and so then CCleaner can clean it. Windows Photos/Microsoft Photos will launch itself in the background at times to do searches or 'photo enhancement', which can cause problems, although it should stop when you start using the computer again it doesnt always stop straight away. This is a bit old but it might help: https://www.tenforums.com/performance-maintenance/7781-photos-background-task-host-high-cpu-usage.html

As you say you are not a techie I'm asuming that CCleaner has been installed at the 'standard' location and that you didn't do a custom install to install it on another drive or a different directory. To fix the shortcut: Right-click on the desktop shortcut icon. In the menu that pops up click on 'Properties'. (it should be at the very bottom of the popup). A window will open like this one, select the 'Shortcut' tab: Where it says 'Target' you want to say either "C:\Program Files\CCleaner\CCleaner64.exe" like that one above does, or "C:\Program Files\CCleaner\CCleaner.exe" (It doesn't matter which one it says unless you only have a 32-bit computer, in which case it should be the second one). If it doesn't say either of those make a note of what it does say, then change it, and click on 'Apply'. If it says that you need Administrator permissions then click on 'Continue'. You can now close that window. That should have fixed your desktop shortcut. If it hasn't then come back, there are another couple of ways to do it.

Works fine on images here, what search options did you have set? I ususally search for duplicate images on Size and Content, so that it finds duplicate images even if the name has been changed. Be aware that even a slight change to an image, such as red-eye reduction, will make it no longer an exact duplicate. Here's a simple setup and results - searching just the 'Pictures' folder and sub-folders for all filetypes, you can see it found a couple where the name had been changed..

OK, after runing CCleaner in debug mode and looking at the log produced I think I can see what's happening. It isn't removing that "SiteSecurityServiceState.txt" that's causing it at all. As well as deleting that particular file, cleaning the 'Site Preferences' appears to be resetting the javascript file "prefs.js". I can't think of any way to prevent that happening other than unticking 'Site Preferences' for Firefox.

Some interesting results from my testing. I set the zoom to 150%, closed Firefox and then ran an analyze in CCleaner of just the Firefox Site Preferences. The only file it listed under 'Site Preferences' for Firefox was "SiteSecurityServiceState.txt" - which is a 0kb file and on opening it it's empty (as you would expect with 0kb). BUT clearing it with CCleaner did reset the zoom to 100%. To double check I reset the zoom to 150%, closed Firefox, and manually deleted that file without using CCleaner. Reopened Firefox and this time the zoom had remained at 150%. Repeating and watching just what CCleaner is removing from that directory when it cleans 'Site Preferences' it is only removing that one file. Very strange that deleting the file manually gives a different result than having CCleaner remove it? I'll think of some more testing, but for now my best suggestion is to untick Firefox 'Site Preferences' if you want to keep the zoom level.

Well personally I would class the zoom setting as a 'Site Preference' so wouldn't be too surprised at that happening. I'll have a play to see if I can replicate it and then if I can find a way that you can stop it happining.

Cheers, I've passed those on.

We can't deal directly with licencing on the open forum for security reasons. You need to contact support by emailing them at: support@ccleaner.com You will need to provide them with your old email address so that they can then change it to your new one. If you don't know your old email address then any details you can provide them with of your purchase may help them to track it down. Nous ne pouvons pas traiter directement des licences sur le forum ouvert pour des raisons de sécurité. Vous devez contacter le support en leur envoyant un e-mail à : support@ccleaner.com Vous devrez leur fournir votre ancienne adresse e-mail afin qu'ils puissent ensuite la remplacer par la nouvelle. Si vous ne connaissez pas votre ancienne adresse e-mail, tous les détails que vous pouvez leur fournir concernant votre achat peuvent les aider à le retrouver.

We need more information please. What Windows version? What browser? What CCleaner version? Are you using Custom Clean or Health Check? Why do you think that cookies are being removed even though excluded, is it something in particular that happens? Often when people think a cookie being removed is causing something to happen/not happen it's actually something else and not a cookie at all. eg. Clearing a browsers 'Session' will log you out of all websites, some think that's a cookie problem but it's nothing to do with cookies at all.

I have Defraggeler and it hadn't been affected at all.

This has been fixed for Speccy and Recuva (on my machine anyway).

This has been fixed for Speccy and Recuva, don't know about PotPlayer I don't have that here.

I've just tried on my machine and It's already been been fixed here for Speccy and Recuva. I don't have your others on my machine so can't tell if they have been fixed too. However I have passed the names on to the staff so they know what to look at.

Thanks for the report. It is reading the version numbers in a slightly different way, and so updating them when it isn't needed. Although I'm not sure about PotPlayer, that does look to have read the current version number at all. This behaviour has been noticed and has been flagged up to be fixed.

Thanks for the report. It is reading the version numbers slightly wrong, and so updating them when it isn't needed. This behaviour has been noticed and has been flagged up to be fixed. Could you please clarify just what softwares you are seeing updated? We know that it's happening with Recuva and Speccy, and one other application has been reported so far.

If you look at the version numbers you can see that they are in fact the same but the number is being parsed (read) slightly differently. It can happen sometimes when an app internally stores the version number slightly differently to the 'published' version number. It's been reported for attention which usually happens fairly quickly, just ignore it for now.

Try updating your Antivirus. There was a new CCleaner version released on Wednesday and sometimes Antivirus apps can take a few days to recognise the new CCleaner version. Essayez de mettre à jour votre antivirus. Une nouvelle version de CCleaner a été publiée mercredi et parfois les applications antivirus peuvent prendre quelques jours pour reconnaître la nouvelle version de CCleaner.

As said that's most probably the 'Smart Cleaning' option that is cleaning up temporary files after you have finished playing. The quickest way to stop that happening is to turn Smart Cleaning off. (Or you could set it to let more junk accumulate before Cleaning, or go more advanced and make the Warcraft files 'excludes').

Please do not post duplicate threads, it just gets confusing for everyone. Your link is to an old thread, do you have a question of your own? If so them please start a new thread of your own.

I'm not sure if that was an attempt at spamming - the links and attachment were not needed and add nothing to the post. I'll give you the benefit of the doubt this once. If the phone number on a webpage keeps changing then it's probably a sign that the page has been hacked and someone is trying to lure people to phone the wrong place. Inform the owner of the webpage to look at their security.

Where did you buy CCleaner from? If it was a genuine purchase then it's possible that you mistyped your email address when buying. It can happen to all of us. Send an email to support@ccleaner.com explain what has happened and they should be able to sort you out.

Offers come and offers go. Sometimes they are there for a limited period, like the Black Friday one. Some are a one-time-only offer that you have to accept when it pops up on your screen because it wont be offered again.

Simply install CCleaner on to the new computer and register it using your existing licence key, then uninstall it from the old computer. You can download the installer from here: https://www.ccleaner.com/ccleaner/builds Install it on your new machine, then go to Options>About>Upgrade to Pro and enter your existing key. (You can find your key in the current one by Options>Licence Key).

Speccy hasn't had an update for a number of years now, so it can struggle with newer technologies. There is supposed to be an update in the pipeline but just when it wil happen is another question?