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Everything posted by nukecad
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Also - Don't forget to cancel any recurring payment you may have set up in Paypal as well, or Paypal will still take it even though you have cancelled it with CCleaner.
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New Performance Optimizer not working with admin rights
nukecad replied to juerau's topic in CCleaner Bug Reporting
As you have found the preview/trial of the new Perfomance Optimizer does not currently work properly. It's one reason for doing a preview rather than a full release, to catch any 'late' bugs. They have identified one problem and will fix it for May's update to CCleaner. However yours is slightly different to what we have so far seen, what we have seen is that it runs but just gives a blank screen instead of any results. What you are seeing may be because you have Windows 11, but when you installed/updated CCleaner did you do it as an Admin or as a standard user? I also note that you are using different languages for the admin/non-admin users, I'm not sure if that could be relevant or not. I'll pass this on to the staff, but all we can do is wait for the next update to CCleaner. -
I doubt Win 10 will be going out of use for another 10 years or more. Yes it is slated to become EOL in October 2025, but Win 7 and even XP are EOL and many still use them. Because of the hardware requirements for Win 11, I suspect that Win 10 will be in use for even longer. PS. I've got a Windows 98SE machine that I still use for CAD work, building/extension plans for friends mainly. It's also useful to use it's printer now and again. Amazingly the 20 year old Adobe on it can still open modern PDFs to print them. It doesn't go near the internet of course, it won't even connect since I pulled the dial up modem card.
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Your License Key and Name DO NOT MATCH
nukecad replied to gregarima's topic in CCleaner Help Requests
We often see cases where the wrong name or key is being tried, usually it's just a typing mistake, or mistaking a letter with a number in the key. (1 & I, 5 & S, etc.) We have even seen some where the customer had spelled their own name wrongly when purchasing, so has to then spell it wrongly again to register the key. You have to use the name exactly as it was given when registering. Your Purchase confirmation email (not the invoices) should contain the registered name and key so you can copy/paste them from there into the registration boxes in the app(s). Here is the support page about registering, which gives advice on common errors: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#do-i-need-to-register-my-ccleaner-professional--0-1 Note that with a Pro Plus bundle you have to register each product/app that you want to use within the product/app itself, using the same name/key each time. -
CCleaner do run such offers now and again. (I assume CCleaner offered it and not some other website?) Apparently there was an error in the offer and the offer should have said 90 days. (It's now been corrected). If you have cancelled any subscription in the way linked here then Cleverbridge/CCleaner will not take any more. https://support.piriform.com/hc/en-us/articles/360020674812-How-do-I-manage-my-CCleaner-subscription-#how-to-cancel-your-subscription--0-3 However - If you paid using PayPal then I would also check that PayPal have not set up a subscription to themselves; and if they have then cancel that as well. We have seen it happen recently where people have cancelled a subscription with Cleverbridge/CCleaner, but PayPal has still taken it.
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Good to hear that a reinstall corrected things for you. From the odd text in that screenshot it does look as if the previous install may have been faulty. C'est bon d'entendre qu'une réinstallation a corrigé les choses pour vous. D'après le texte étrange de cette capture d'écran, il semble que l'installation précédente ait été défectueuse.
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Defraggler shouldn't have created any temporary files that the built in Windows Disk Cleanup (cleanmgr.exe) would then remove. It is possible to get temporary files left behind if your computer crashed or was turned off during the defag. But if that happens then you usually have to remove them manually yourself, Disk Cleanup doesn't know what they are to remove them.. Oh well, as long as Disk Cleanup removed whatever was taking the 120GB then you are good.
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Video Downloader PLUS Extension Not Working
nukecad replied to AllanH's topic in CCleaner Browser Bug Reporting
You may need to pin its icon to the toolbar, see this: -
It will revert to the Free version after 14 days of the free trial. If you don't want/need the Pro features during those 14 days then simply don't use them. https://www.ccleaner.com/download If you don't want CCleaner at all, not even the Free version, then simply uninstall it like any other app.
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Firstly I note that your CCleaner is out of date, you should update it to v5.92.9652 Is you CCleaner installed at the default path: C:\Program Files\CCleaner or have you installed it somewhere else? PS. Your screenshot looks unusual - there is text on the Health Check and Custom Clean icons that I have never seen before. Does your CCleaner always look like that? Tout d'abord, je note que votre CCleaner est obsolète, vous devez le mettre à jour vers la v5.92.9652 CCleaner est-il installé dans le chemin par défaut : C:\Program Files\CCleaner ou l'avez-vous installé ailleurs ? PS. Votre capture d'écran semble inhabituelle - il y a du texte sur les icônes Health Check et Custom Clean que je n'ai jamais vu auparavant. Est-ce que votre CCleaner ressemble à ça tout le temps ?
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You may need to 'pin' the icon for the extension to the bar, Chromium based browsers can have a habit of hiding them unless they are pinned. I don't have CCleaner Browser installed here, but there should be a popup menu similar to this where you can pin/unpin them:
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That's a typical helpdesk/helper kind of advice when they come across an app that they don't know about - they don't know what CCleaner Browser is/does so 'advise' you to replace it with something more bog-standard eg. Chrome, Firefox or even Edge Chromium. As you have found that is not always the best thing that you can do. (A worse one is that I regularly see 'helpers' on certain other fora 'advising' people to remove particular apps for no other reason than the 'helper' personally doesn't like them). If you do want to use the standard Chrome then I'd advise that you install the free MalwareBytes Browser Guard add-on/extension to it, that will block ads and nasties to keep your browsing safer. There are also versions for Firefox, and Edge Chromium, and for Safari on a Mac. https://www.malwarebytes.com/browserguard
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Ah I see. It looks like a display glitch, I do note that there is a blue tick showing as well even though it says '0' and isn't showing any particular driver. I'd try the 'Scan Again' button and if it doesn't change i'd just ignore it. You could try the 'Update All' button - but that's a risk as you don't know just what it might update. If it has found a driver to update then it should be showing you what it has found. I'll point the staff to this post so that the developers can take a look.
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It's just telling you how many drivers it thinks could be updated on your machine. It's your choice if you want to do that or not. (Personally I ignore driver updater altogether - but have a read through this sub-forum and make your own mind up)
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I'm not sure why you think this is a CCleaner issue? Nothing that you say there indicates CCleaner, is there some other information that makes you think that it is? Obviously something is trying to change something that your Windows security settings say it shouldn't. Can you screenshot a clip of one of the notifications? What are the several scans you have already done?
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I know just what you mean; when I was checking mine I had 3 paths excluded and have no recollection of just when or why I set them. They are not places I'd usually be looking at for duplicates anyway, (one of them contains the manual/files for this laptop), so however long they had been set there it hadn't affected any recent searches.
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Have you actually tried opening a webpage in a browser? Sometimes Win7 will show that orange star in error even when it does have a connection. Also try manually disconnecting/reconnecting to your wifi.
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Look at the ignores, particularly file size over/under. Check the wildcards in the search strings in Include. Check if you have any Excludes set. If you post a screenshot of your finder settings then we may be able to spot anything that could be an issue. Can you give the FULL pathname/filename.extension for 2 that you think are duplicates but that aren't being found.
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ccleaner is deleting File Explorer quick access files
nukecad replied to arejfour's topic in CCleaner Help Requests
Great, and thanks for confirming that Taskbar Jumplists is what was clearing the list. It's not really a bug in CCleaner, as the article I linked suggests it's more of an issue with Win 11 somehow linking the different lists. Win 11 may correct that in future. I'll make the staff aware and they should be able to ensure that future CCleaner versions have 'Taskbar Jumplists' unticked as the default setting which should then avoid the problem with Win 11. -
Yes it will be offered if your machine is compatible but you have to click to download and install it. Can you imagine the complaints MS would get if it just 'forced' itself as an automatic update on users who may not want it (yet) ?
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It does look as if that was the issue then, good to see that a simple (eventually) setting change in FFx cured it.
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I've just realised that you are refering to this drive as "SSHD". Is this is a Solid State Drive? If so then that could explain some of what you are reporting. Or is this actually a SSHD - a Hybrid Drive? (A HDD with a smaller SSD 'cache' built in). Indeed that would better explain what you are reporting. To be sure can you give the make and model of the drive in question? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SSD You should not (normally) defrag an SSD. SSDs work diferently to spinning drives, they generally look after themselves with just the help of an occasional 'Trim' needed. They spread files all over the place on the drive to increase their lifetime, 'wear leveling'. If you do defrag an SSD the wear leveling will usually just undo the work again. 'Moving files to the end of the drive' is also meaningless for a SSD, the wear leveling will simply spread them out again. Windows (or Defraggler) shouldn't normally let you defragment a SSD only 'optimise' (trim) it - but Windows (and so Defraggler) will sometimes incorrectly identify a SSD as a HDD, or vice-versa. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SSHD With a Hybrid drive the question of defragging or not becomes more of a grey area. One problem is that most of the discussion you see about it can be 4 or 5 years old, and the technology changes fast so it may not still be relevant. It's mainly a HDD so can be defragged, but that will affect the SSD portion and so may impact the performance of the drive overall. Then there can be the problem of the defragging tool reporting the normal wear leveling of the SSD portion as 'fragmentation'. (Again that could explain some of what you are seeing/reporting). It's probably best to refer to the manufacturers website/information for the particular hybrid drive and follow their recommendations regarding whether to defrag it or not. Personally I'd leave it alone, see below. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ General (Personal Opinion) Since I've been answering questions here, and so thinking more about what defragmenting is actually doing, I've come to the conclusion that defragmenting is not realy required with todays drives, whether HHD, SSD, or Hybrid. In fact it's not been necessary for the past 20 years or so, and certainly not since FAT was generally replaced by NTFS. Yes it's nice to see lots of blue blocks packed together in a drive map display - but if you never looked at a drive map so never saw those blocks then would you notice any difference in your computers performance? I doubt it very much. "Look our tool can show you a chart that looks untidy, and after moving things about it can show you one that looks tidier" But has moving things about changed anything performance wise? Nothing that you'd normally notice Maybe if your drive had had very, very, heavy write/delete/write-new operations and was in a mess, but for most of us I doubt it very much. You are spending time making a tidy looking drive map simply for the sake of making a tidy looking drive map. Again that's one reason why Windows no longer shows you a drive map - if you can't see it then it can't bother you. Moving files to the 'start' of the disc so they can load faster? Years ago with slow spinning drives (maybe even floppys) and slow CPUs that could be important, these days you won't notice any practical difference. Defragging is just something that over the years we have all become 'programmed' to do without really thinking about if it's actually needed. The time you spend doing it is thousands of times more than any time it will save you loading files. If you still want to do it then fair enough that's your choice. I see defragging dissapearing altogether in the next few years, at least for home users. Spinning HDDs are going the way of floppys and it won't be long before we are all using SSDs, except for a few die hards with vintage/vetran setups. Sorry, that turned out a lot longer than I had intended.
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Is it set to only clean files that are more than 24 hours old? If so it will not clear from the Recycle Bin any files that you have deleted today. Ele está configurado para limpar apenas arquivos com mais de 24 horas? Nesse caso, não limpará da Lixeira nenhum arquivo que você excluiu hoje.
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Unable to add new search engines to CCCleaner browser
nukecad replied to DKR's topic in CCleaner Browser Bug Reporting
After adding a new search engine if you want it to be the default used in the address bar then you have to also set that. https://support.piriform.com/hc/en-us/articles/360028862491-How-do-I-change-CCleaner-Browser-s-default-search-provider-#how-do-i-change-ccleaner-browser-s-default-search-provider--0-0 -
Just something else I noticed: You say you have your Firefox proxy setting set to 'No proxy' - Try changing it to 'Use system proxy setting' and see if it will let you do the download then. 'Use system proxy setting' is the default for current Firefox versions.