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Everything posted by nukecad

  1. I'm only guessing because I don't know just what Smart Cleaning counts, (never bothered to use it), in particular I don't know if it respects your checkbox settings when looking for junk or just looks for everything it can find. So could most of that reported 1.5G be in categories that you have unchecked and so it doesn't get cleaned when you actually run the cleaner? ie. It could save 1.5G - if you cleaned everything, - but your unchecked boxes tell it not to clean everything? PS. Which version of CCleaner are you running? (It could make a difference to what it is finding, especially if it's an older version).
  2. It's saying there that it cannot be cleaned because it is in use. CCleaner (or even Mac OS) cannot clean files that are being used by applications that are still running, they have to be closed first. So you have 2 options. Make sure the application is closed before cleaning. Use the 'Skip' button to ignore it and carry on cleaning other stuff. I'm not sure in this particular instance on a Mac, but usually if CCleaner wants to clean something and finds it is still running then it asks you if you want to close it or skip it, then does whichever you choose.
  3. Good to hear that you got it sorted out. AdwCleaner is free, there isn't a paid version. It isn't meant find/remove truly 'dangerous' stuff, just the annoying Adware and PUPs (Potentially Unwanted Programes). The next step up is Malwarebytes itself. That will find some of the same annoying things, but it's main use is to find, block, and remove the real nasties - like viruses, ransomware, exploits and so on. MB3 has both Free (Scan/remove only) versions, and paid for (Real time Protection - similar to an antivirus) versions. The paid for 'real time' protection will run happily alongside your existing anti-virus, giving you double the protection. I recommend that everyone should have at least the free version on their computer, and at least run a weekly scan. https://www.malwarebytes.com/
  4. It does appear to be behaving itself in the 5.56 beta version.
  5. Most software licences that can only be bought/downloaded direct from the developer are activated 'from purchase date', it's assumed you will activate/use them straight away. Wherever you download CCleaner from, you can only ever buy a licence direct from Piriform. Some software/licences can be bought from a 3rd party reseller (a shop or online store), those are the ones that are usually 'from activation date'. This is because the retailer buys a batch of licences from the developer and doesn't sell them all at once, so in that case the developer does not know when (if ever) they will be activated. (You'd be Tee'd off if you bought something from a reseller only to find that it had gone 'out of date' while sat on their 'shelves'). It's just different marketing methods. With the first the developer only ever gets paid by customers. With the second the developer gets money up front from the reseller, who takes a gamble on getting it back later from customers. TBH no one is being ripped off here, You can't blame the supplier if you pay for something and then don't use it, that's your choice.
  6. Do you have Chrome 'synced'? If so then it will be restored from the Google servers after you have used CCleaner to remove it from your machine. CCleaner cannot remove synced data from cloud servers, no 3rd party software can for obvious security reasons. You can only remove synced data from within the browser itself.
  7. What you have going on is called a 'browser hijack'. - It's not serious but is annoying. CCleaner would not remove that, CCleaner is not meant for doing that job. We are not allowed, by forum rules, to give one-to-one 'adware/malware' help on this forum. However we can point you to some solutions and to where you can get one-to-one help. Firstly I would download and run AdwCleaner from Malwarebytes, this can remove most of the browser hijacks, Yahoo included. It's simple to use. https://www.malwarebytes.com/adwcleaner/ If you are still having problems after that then I suggest you join the Malwarebytes forum, and ask for one-to-one help in their Malware removal forum. Someone will ask you to provide some logfiles, and will then check your machine for you and take you step by step through how to put things right again. Let them know from the start if they will need to explain things in simple terms for you. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/
  8. Not really, Think of the support like insurance. You can't extend it for free just because you didn't use it. As for updates. If you bought something like a washing machine, and didn't use it for a year, then you wouldn't expect any warranty period to only begin when you did start using it. (And all updates to CCleaner are free anyway, just not automatic if you don't have a current licence).
  9. Do you have your Firefox synced? If so then the history, passwords, add-ons and open tabs are saved on Mozilla's cloud servers as well as on your machine. https://support.mozilla.org/en-US/products/firefox/sync You can clear them off your machine using CCleaner, but Firefox will just put them back again (sync them) from the server. The only way to stop that happening is to stop using sync. You can delete the synced info yourself from within Firefox, but no 3rd party cleaner can access Mozilla's servers, for obvious security reasons.
  10. So did I, which is why I was a bit surprised to read that article. But the statement from Microsoft in that article says otherwise, and that Windows will defrag an SSD as well as running TRIM/Retrim. Both the defrags and the Retrims are handled by the Windows Storage Optimizer
  11. The new Software updater has a few issues, - turning itself on and off (like yours), not working at all when it is there, stopping anything else working while it scans, not finding everything that needs updates, saying things do need updates when they don't, etc., etc. (There is also currently a bug in the 'Cookies on computer - Cookies to keep" lists). Piriform are aware of these problems and had promised a new update by this weekend; but it has not appeared as yet.
  12. I was just going to give the usual "You shouldn't be defraging an SSD, they don't need it." answer - but: I came across this interesting article: https://www.hanselman.com/blog/TheRealAndCompleteStoryDoesWindowsDefragmentYourSSD.aspx To give a quick summary - Microsoft have confirmed that SSD's do on occasion need a defrag, and Windows does ocassionally defrag SSD's itself, about once a month if you have certain settings in Windows; but It does it in an intelegent manner and you still shouldn't defrag it yourself if you want to get the best life out of your SSD.
  13. I wasn't suggesting that as a solution to this particular problem, merely confirming that it can be done. I'm not sure why extracting the old .exe from an old portable and replacing the current one seems to have worked for @Racerbob - because just doing that would not change/remove any settings or registry entries? It may be just a coincidence, CCleaner seems to be altering its own registry entries on a daily basis for some reason.
  14. I've switched versions up and down with no problems, just run the installer for the older version and it will replace the newer version. Your settings, exclusions, etc. will be kept. You can also just extract the .exe from the portable (if you have the old portable zip) and replace the current .exe, no need to run the installer. I've even had more than one version running at the same time to compare them in side-by-side windows. (Again by extracting the .exe's from the portable)
  15. Ah, but I have for the last 3 days been getting the popup everytime I now open CCleaner.
  16. You don't need a registry fix programme. (It was using CCleaners registry fix that got you into trouble in the first place). Using another programme is just likely to make your problem worse. Have you tried the steps that I gave above? Re-thinking the order than as your problem seems to be only with Edge the I would repair/reset Edge as a first try at a cure, see this article for how to do that: https://www.winhelponline.com/blog/reset-microsoft-edge-browser-defaults/#repair_edge In case you were not sure what I meant, or how to use a restore point then this article takes you through using system restore. You won't need to create a restore point, you'll need to restore one that was made before you broke the registry. https://www.windowscentral.com/how-use-system-restore-windows-10 If that doesn't work then you can try to troubleshoot, repair, or even reinstall using the Windows 10 'Advanced Startup' options. This article explains those processes: https://pureinfotech.com/access-advanced-startup-options-windows-10-troubleshoot-fix-pc/ If you are not comfortable doing any of the above (and it seems you may not be) then I suggest it's time to take your PC to a local technician who will be confortable with them and should get it sorted fairly quickly.
  17. At the moment it is still a trial feature, and is only reporting updates that are available on 'filehippo.com'. (Piriform and filehippo are 'sister' companies). Whether, and how, this will change in future is down to the development team.
  18. nukecad


    It's normal behaviour. That cookie is actually a text file that simply says: "Cookies are no longer stored in files. Please use Internet*Cookie* APIs to access cookies" It's put there automatically by Windows so that anyone/anything still trying to access IE cookies as files will see it. If you delete it then Windows will just recreate it again.
  19. I came across this on another forum and it gave me a laugh - Q - "What is a privacy statement?" A - "Bog off yer nosey git!"
  20. AV - Anti Virus. AM - Anti Malware. I does look you may have deleted something from the registry that you shouldn't have. What I would try myself, in order: You could try restoring from a restore point made before you ran the reg cleaner to see if that puts it back. Try updating/refreshing Edge. Try a Windows 'Search for Updates' If nothing else works then get to the Windows repair menu (there's a few ways to do that, see Google for step-by-steps) and troubleshoot, repair, or even reinstall Windows 10 from there.
  21. It's come to light that the ASUS 'Live Update' utility was 'backdoored' with malware. (Similar to the CCleaner hack in 2017). https://www.bleepingcomputer.com/news/security/asus-admits-its-live-update-utility-was-backdoored-by-apt-group/ Official statement made yesterday by ASUS: https://www.asus.com/News/hqfgVUyZ6uyAyJe1 Sounds a lot like the 2017 CCleaner infection. We'll wait to see just how big this 'small number of devices' turns out to be. (But it's believed to be 500K plus). ASUS have released a tool to check if your computer has been infected: https://dlcdnets.asus.com/pub/ASUS/nb/Apps_for_Win10/ASUSDiagnosticTool/ASDT_v1.0.1.0.zip Download it and unzip/run the ASTD.exe.
  22. Firstly - are you absolutely sure that the file you are attempting to download does not contain a virus/malware? That message is typical of AV/AM applications blocking the down load of a malicious file. Some browsers will also detect malicious files and block their download. Of course it may be that you have deleted a registry entry that was needed by your AV/AM application. Which version of Windows are you using, which AV/AM? A screenshot of the error message may also help pinpoint where the problem is. You should not use a registry cleaner with Windows 10, it changes too often for reg. cleaning software to keep up. In fact Microsoft recommend that you don't use a registry cleaner at all: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
  23. I'll reitterate what I said above: 'Synced' timeline data is saved on Microsofts' cloud servers, no third party cleaner can delete/remove things from Microsoft's servers. (You wouldn't want a hacker to be able to get into Microsofts servers and delete everything). They are Microsoft's servers so you can only clear the stored data there from within Timeline itself. Go to Settings>Activity history and click on the 'Clear' button. I see that you say you have already done that and documents are still showing, but greyed out. Did you try restarting your computer? Windows quite often will mark things for removal, but needs a restart to fully clear things. In the case of synced data I would suspect that you need to log out of your MS account before it will be fully cleared. Restarting your PC will log you out and back in again.
  24. Again all your screenshots are showing Fragmentation as 'Unknown' which means that you haven't run Defraggler yet. You need to Analyze the disk and then it will show Fragmentation as a percentage and colour the blocks. eg. Defraggler opened but disk not yet analyzed, Fragmentation Unknown, blocks are grey: Analyze has been run to analyze drive C:, fragmetataion of C: is shown as a percentage, blocks are coloured: Note also the difference in the 'Status' panel on the left.
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