nukecad

As long as you kept the same licence key then adding the extra month (April - May) should happen automatically but it can take a few days to show. Cashback offers take much longer than 24 hours to process- what did the cashback conditions say? They usually give 'up to' a date about a month after your purchase for the cashback to be made.

Recuva does not "create" data, it just recovers what is already there. Are you saying that you wrote the recovered data back to the drive that you were recovering from? That is something that you should NEVER do, it can/will overwrite what you are trying to recover before it has been recovered. You should always recover to a DIFFERENT DRIVE. (It does warn you about that when recovering). If you have recivered back to the original drive then the original data is now probably lost for good. You could try running Recuca again and saving anything that it might recover to a DIFFERENT DRIVE but I wouldn't hold out too much hope now.

@Fox12 @geoffrey I have flagged up your complaints about the service you have (not) had for staff attention.

Check your email spam folder for a renewal confirmation, they do sometimes end up in there. If it's a renewal then the key won't change, you keep the same key. The expiry date in CCleaner itself (Options>License Key) will change but it may take a few days to happen. You can also click on 'My Account' where you will find a 'Manage my license' link:

If you are meaning in Health Check then click on the down-arrow next to 'Security' on the results screen and it will then show you what it has found to be updated. You can untick whatever has been found if you don't want Health Check to update that app at that time. eg. Mine has just found a Firefox update which I haven't applied yet (I'll untick it and let Firefox update itself next time I open Firefox):

That linked post above tells you what to turn off:- 'Startup Boost' and 'Continue running background extensions...'

What drivers is it finding to update? If the scan is still sticking and not completing then do a 'Restart' (not Shutdown) of your computer then try again. No but it's often quicker to get replies/solutions here. If you want to raise a support ticket then you can use the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Make a note of the ticket number while it's onscreen. You will get an automated email reply with a few generic suggestions (which you have probably already tried), and then sometime later a reply email from a real person.

Curious, like I say I have never seen or heard of this happening. Can you screenshot all your ticks/unticks for custom clean, both for the Windows and the Applications tabs? It will take a few screenshots to show them all. That might help identify which one may be causing this for you.

See the steps here, It's a couple of years old but AFAIK the settings are still the same in Edge on Win 11:

As already said it is your display scaling and resolution causing it. If/when you change your display scale and resolution back to 'Recommended' you will then see the buttons, and all the text. (As you have found, putting CCleaner to Full Screen will often also do it because going full screen in any app usually overrides the Windows scaling/resolution settings).

I'm sure John would appreciate the thanks - but it's 2-years since he posted that and he no longer works at CCleaner. It's great that you found his post useful, and good to hear that the advice that he gave there still works in Android 2 years later.

We have seen this happening befote with other softwares. Next time you open CCleaner before running Health Check go to Tools>Software Updater and look what version it thinks that you have installed as compared to the new version it says is available. (You can also do that in HC but it's usually clearer in the Tool). It can happen that an installed software when queried what version it is will say that it's something like version 3.1.0.0 when the new version on the website says that it's v 3.10.0 So the updater thinks that the one you have just updated to is still .9 out of date and so does the update again, and will keep on doing it because one is lower than ten. If it is that then next time that Health Check says there is something to update click on it and it will give you an option to untick it and skip the update. If it is a version misreading then let me know and I'll pass it on to the staff/devs so they can set it to be ignored for now.

I have asked a staff member to take a look for you, it is weekend now so that may not happen until Monday. Did you take a note of the Ticket number you were given when submitting the form? Did you get an automatic email reply? You should get an automatic reply with some basic suggestions when you submit the form, but a real person should contact you later.

Did you give your payment/card details when taking the trial? (Some trials do, some don't - it depends just which trial you took). If you didn't give any payment/card details then there is no way that you could be charged. If you did give card details then what happens if/when you open CCleaner and click on 'My Account' then 'Manage my license'?

They are still being cleared, it's just changed where and how it shows them to reflect that they are actually 'Tracking Cookies'. See: https://community.ccleaner.com/topic/52668-tracking-files-not-cleaned-files-coming-back-solvedexplained/?tab=comments#comment-300043

Good to hear it's been solved. My other thought is that if you do want CCleaner on Android as well as on each of the 3 PC's then it will probably be cheaper to upgrade your CCleaner Pro Plus to CCleaner Premium which covers 5 devices rather than to pay Google for an extra subscription in the Play Store. If you do want to do that then you should ask support to see what the upgrade to Premium would cost you, there are often offers running.

Click on 'My Account' top right of the CCleaner window and it's in the menu there. It will open a page in your browser and should guide you as you use it. There's also a 'Support' button on that page which takes you to this guide: https://support.ccleaner.com/s/article/learn-more-about-cloud-drive-cleaner?language=en_US I would use with care if you do use it, Also note that it is still a Beta product. Beta testing means software that is considered stable enough for general users to try and to give user feedback about - but it isn't 'fully' released and a Beta product may have features missing or may contain unexpected bugs.

Thanks, let's wait for the staff to respond to my escalation of your expiry date issue.

Good, I understand about getting the 3 licences combined into 1 Pro Plus licence. Once we have that expiry date sorted out then I may have another tip for you there. As you are not getting a good response from support then I've asked a staff member to get involved and shake things up. They are usually fairly quick to get results when we step in and ask. A further question - are those other 2 licences both used already on PC's? (I'm trying to see if there will be one device spare on the Pro Plus licence so that you can then use it on Android too).

Thanks, That is showing that you currently have 3 Active CCleaner licences; Two for CCleaner Pro, one ending in Oct 2024 and one in Sept 2024. One for CCleaner Pro Plus ending in July 2024. So we are just talking about the Pro Plus one here. You say that you renewed it on April 3rd for another year but that it is not yet showing the new expiry date. It may just be taking time for the date to be changed for the renewal, but now what is happening (or not happening) is a bit clearer I've asked for a Staff member to make a check and give things a poke if necessary. I'd suggest just leaving the Android alone for the moment. Let's get that expiry date sorted out first and then we can take a look at what is happening with Android.

The link shows you how to activate it on Android again without having to pay Google - Once we have sorted out the problem with the expiration date.

Ok I understand, Just to double check something; There are two types of key currently in use. - Does the key that you are entering consist of 20 characters or 24 characters? Also go to this page and enter your email to double check that it is the key that you should be using: https://www.ccleaner.com/support/license-lookup

I have removed the Cleverbridge reference number from your image for your security. Please be careful to remove all such personal references before posting. Thanks, things are now clearer. You have purchased a1-year Pro Plus licence subscription from CCleaner (not from Google). That key can be used on 3 devices, any mixture of PC, Mac, or Android. You can activate that licence on PC, Mac, or Android using the steps in the following guide: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US There is also advice on common mistakes that people make when registering. When you say that "the renewal had no effect" what exactly do you mean by that? What did you see? or not see that you expected to see? If you got an error message then what did it say?

That statment is confusing. A licence for CCleaner Android purchased through the Play Store is a licence for CCleaner Android ONLY, it does not have a 'key' that you can use on a PC/Mac. When it needs to be renewed it is renewed through the Play Store. However if you purchase a licence key for CCleaner Pro/Pro Plus for a PC/Mac then that key can also be used to activate CCleaner Android. That is bought and renewed with CCleaner, NOT through Google. Did you purchase a new Pro/Pro Plus key for PC/Mac/Android on 3rd May? Were you sent a new licence key? (Check your purchase confirmation email for a new key). How many characters, including the dashes, does your current key have? I suspect that instead of renewing through the Play Store you have actually bought a new key from CCleaner and not from Google. If that does turn out to be the case then you can still use that newly purchased key in Android, it just needs setting up in a particular way which we can advise on.

Good to hear that you now have the updates done. It does sound that they were just taking their time, not all updates are quick, some/many app updates do take quite a while to complete and you need to be paitent. You can usually carry on using your machine whilst most app updates are going on, if you do that then it may run a bit more slowly than normal until the update has completed and the update itself may take a bit longer. I'm assuming that you mean this message which is just Windows 7 confirming that you do want to do the app update for a particual app, it will ask for each app that is to be updated.