nukecad

Indeed not, it just seems all too odd and may well be something else trying to disguise itself. Which is why I suggested that he gets the Malwarebytes removal experts to take a look at his system.

Which CCleaner version are you using? (PS. I don't even have a CC-updates folder in Windows\temp, but that could be a version thing). If you are still in doubt then I would suggest that you join the Malwarebytes forum and ask one of their experts to take a look at your computer for you. It's free and they will have a good look for anything odd/wrong and help you put it right. You don't need to be infected, and you don't need to have a Malwarebytes licence to get their help on the forum. They are happy to check the computer of anyone who ask them to. Start by following the instructions here: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ To expand on what I said about your screenshot looking odd - There are no Notification, Settings, or Help icons top right, the clouds on the background look different to the normal MB4 background, and my scan results windows don't look like that, although admitted I've yet to have a detection on a MB4 Threat scan so it may just be GUI differences.

I see that you have MB4 Premium, and it says v4.0.4. (Although it looks slightly different from normal there). I've never had Malwarebytes flag the CCleaner installer. I do know that Malwarebytes regularly review their detection methods so I made sure that my MB4 was up to date, there was an update which required a restart of MB4. Then I downloaded a new CCleaner installer and checked - a right-click 'Scan with Mawarebytes' of the ccsetup563.exe reported it as clean. As the link you gave says, FusionCore detections are not malicious, they are PUPs - Potentially Unwanted Programs - specifically bundled software in an installer. In the case of CCleaner that would be the bundled offer in the Standard installer. However I'm not sure that detection is the CCleaner installer at all, the pathname looks odd. To start with the pathname in the detection is all uppercase? ('Windows\Temp\' is usually mixed case). And I'd expext the CCleaner installer to be in your Downloads folder. We can only see the start of the path there, could you tell us the name of the target file at the end of the path? (or even the full path).

To start with that company you link to is not selling anything at all, they are offering money off coupons (or not). In this case if you click on the 'Get Coupon' in your link it doesn't even give you a coupon code, it merely takes you to a Piriform Black Friday offer page, (where you could enter a coupon code - if you had been given one and if it wasn't already at sale price). That Piriform Page clearly states "1 Year subscription..." see below. If a 3rd party coupon website which is nothing to do with Piriform has wrong information then you can hardly blame Piriform for that, complain to the site that has the wrong information.

Apologies, I had missed that 'expired' line on your screenshot of the pop-up. I'll bring it to the attention of the Piriform staff.

Try downloading it from here: https://www.piriform.com/ccleaner/builds (I'd recommend downloading the 'Slim' version as it doesn't include any bundled offers in the installer.) Install that and it will show that it's the free version, don't worry. Go to Options > About and click on 'Upgrade to Pro'. That will bring up a box where you can now enter you name and licence key and click on 'Register'. We suggest that you copy/paste your key in to avoid any typing errors. PS. If that won't download or install then you have a different issue, come back and we'll work out just what's happening.

The Black Friday notice is a totally different thing to the expired license issue: The Black Friday notification is an intended promotion - the expired licence notification was an error. You should only have seen a maximum of 4 Black Friday adverts pop up Aand yes you should have got one yesterday and another today as a reminder that the sale is ending, as it says in your screenshot.. They will stop when the sale ends tomorrow.

That will be because the Free version does not have the option to clean your browser(s) on closing. The Pro version does have that option, but it's an option you don't have to use it and you can simply turn it off. Go to Options > Smart Cleaning and either: Uncheck 'Enable automatic browser cleaning' to stop automatic cleaning of all your browsers. (In the free version this cannot be checked at all, see the screenshot below). or use the drop down list next to each browser name to use a different action for each browser that you have. That will stop CC cleaning the browsers automatically when you close them. But running CC manually will still clear those authentication passwords unless you also uncheck 'Saved passwords' (and possibly 'Saved form information') for the browsers like this for Firefox:

I've pointed the staff to these last couple of posts.

It could be a USD to Canadian dollar conversion, but doesn't seem right? I'm in the UK so the Pro offer is £9.95 GBP, but the cart here shows that local sales taxes are included - Vat @20%. Which points to a possibe reason for your discrepency. Earlier this week, on a different forum, someone was complaining that VAT was being added instead of their local tax. (That was on a different product, Malwarebytes, but also in a Black Friday sale). We eventually worked out that he was using a VPN, the sales software read his VPN IP as being in Europe, and so it applied the European sales tax - VAT. (Even though he was paying in USD; that's not too unusual people do occasionally purchase things online in other currencies but pay their local tax on them). Interestingly the 2 different prices you quote are exactly 20% different, which is the current VAT rate. So if you are using a VPN I'd try turning it off while you make the CCleaner purchase. I'll also flag your question to the Piriform staff. @Dave CCleaner Hopefully the VPN thing will work and/or Dave will get back quickly as the Black Friday sale ends tomorrow.

You have obviouly not read the recent posts above. There was a fault on the licencing server that was causing incorrect renewal notices to be sent out. Firstly, in mid November Piriform put a block on the incorrect notices being sent out, - in fact they blocked all 'expires today' notices being sent out whether they were correct or incorrect. Last week the faulty server was replaced with a brand new server, - The issue has already been fixed.

You will need to contact support and they should change it for you with no fuss. There is a form you can fill in here: https://support.piriform.com/hc/en-us/requests/new Alternatively you can email your support question to: support@ccleaner.com

Use the 'Slim' installer from the link I gave in the previous post.

You should be able to drag it larger, either sideways or up/down. - But it has always had a set minimum size and you can't make it smaller than that. That minimum size was increased in March when v5.54 was released, a lot of people suddenly noticed it was bigger than they were used to. It's all to do with the minimum size needed to show Easy Clean, and they have no plans to change it.

Two questions occur to me. 1- Are you using Easy Clean/Health Check? Those use a a 'standard' set of cleaning rules that you can't modify. If you want more control over what does or doesn't get cleaned then you have to use Custom Clean. (The clue is in the different names). 2- Why do you have 'important docs' in your trash? Would you keep important letters/documents in your waste bin at home? I cannot believe that anyone would put something important in the trash. PS. You are aware that Windows itself will periodicaly empty your trash?

If I could just add an ammendment to Nergals instructions (Which are originally from 2012, last updated in 2018). With windows 10 you no longer need to enter the full pathname, and don't need the quotation marks. You don't even need the .exe anymore. And you don't need to specify whether you are in 32-bit or 64-bit, CCleaner will run the correct one for your system. Of course you can still use all the above, but you can save a little bit of typing. The following is now sufficent to run CCleaner (32 or 64 bit) in debug mode: Edit - The logfile will be saved in the folder where the main CCleaner program has been installed, usually C:\Program Files\CCleaner.

You may want to check your firewall settings to make sure that it is not your computer that is blocking the connection. We have been told by Admin in another thread that you should specifically check that the 'healthcheck.ccleaner.com' web service is allowed through your firewall.

It's one of the consequences of syncing. To share things like you history, bookmarks, etc. between your devices they have to be copied onto the iCloud servers, from where they are then downloaded to all your synced devices. You have to login to your iCloud account to delete whatever is stored there. https://support.apple.com/en-lamr/HT204247 For CCleaner to be able to do that it would also have to be able to login to your iCloud account, and it just doesn't have that capability. TBH I'm not sure that you would want an application to be able to access you syncing account. Think about if a virus/malware got to it, it would then be synced to and infect all of your devices.

If the history is being saved on the website server, or the browser server if you have your browser synced, then CCleaner can't touch it there. CCleaner can only clear what is on your device, which you say it is doing, but it can't delete things on somebody elses severs.

It has been known. When 1809 was first released it deleted some user files in some very specific circumstances and so was pulled 3 days after launch. The specific circumstances were if you had set up folder redirects from the standard Documents/Pictures/etc. folders, say to put them on drive instead of C:, and if you had left files still in those folders on C:, then the files left in those folders on were deleted by the 1809 update. (The files on were still there). https://blogs.windows.com/windowsexperience/2018/10/09/updated-version-of-windows-10-october-2018-update-released-to-windows-insiders/ Whilst I doubt that was the cause here it does show that Win 10 updates can do funny things if it comes across something non-standard. Carmella; Have you tried doing a search of the disc for the missing filename? It may have just been moved. (Or you may have saved it somewhere you didnt mean to). If you were working in Word then as long as it wasn't the first time you have saved that file it should have made a backup when you saved the file. It will have the same filename but with the extension .wbk instead of .doc or .docx. You can just change the .wbk to .doc or .docx to be able to open it again. Those and other ideas for getting a lost word file back can be found here: https://docs.microsoft.com/en-us/office/troubleshoot/word/recover-lost-document

It's probably the Registry Cleaner, you should not use it on a regular basis and especially not if you have Windows 10. Here is what Microsoft have to say about the potential for registry cleaners to break your machine: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities

It has been like that for years, and the problem even has its own thread for reporting: https://forum.piriform.com/topic/42888-the-wrong-temperature-thread/?tab=comments#comment-259016

It's called advertising and every company in the world has to advertise or go out of business. If you use the free version of any software that also has a paid for version then you will get occasional reminders to buy the main version, especially if there is a money saving offer going on at the time. Even if you are using a paid for version you will get notifications of any sale offers - how else are you supposed to know about them? It will take you all of half a second to dismiss any notification that you are not interested in. TANSTAAFL. In this particular case you should get no more than a maximum of 4 'Black Friday' notifications, and they will stop when the half price offer ends next Tuesday.

By 'no installer' do you mean the Portable version or the Slim version? Bitdefender currently seems to have a problem with the bundled offers in the 'Standard' installer. If you want to install CCleaner on a computer with Bitdefender then use the 'Slim' installer and Bitdefender will behave itself. If you don't want to install CCleaner on the computer then use the 'Portable' on a USB stick. You can find all 3 versions here - https://www.ccleaner.com/ccleaner/builds

Coincidence? - You talk about something that hasn't happened for months and then ... Just to make it very clear - This is not the main Malwarebytes4. This is a standalone Anti-Exploit module that is now a beta test bed for things that may be added in future to the Anti-Exploit module included in the main Malwarebytes programme. You can't run this and the full Malwarebytes at the same time, the full Malwarebytes already includes it. (Without the test bits).