hazelnut
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Posts posted by hazelnut
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What was the app called?
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51 minutes ago, Stephen CCleaner said:
This is a fair point, we will re-run the survey to capture any users whose opinions may have changed.
If Health Check is for 'novice' users, a sort of slimmed down CCleaner for non advanced users, how are their opinions supposed to be taken as a serious measurement ?
You don't really need to re-run the survey for what are glaring facts.
Health Check needs to be a separate thing. It should not be the default at install. It should not be running with options that the user is not made aware of.
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No way a user should have to go through all this just to uninstall a Piriform piece of software.
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I have made Piriform aware and they are looking into it. You are not alone with this error.
https://community.ccleaner.com/topic/57083-ccleaner-browser-has-taken-over/?tab=comments#comment-318469
https://community.ccleaner.com/topic/57845-ccleaner-browser-wont-uninstall/
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No more offers for Avast and CCleaner products are ticked by default at install
Unfortunately Chrome install is still ticked by default
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4 hours ago, Robbie79 said:
I need help. Who and how do I contact someone to reverse a duplicate purchase/registration?
https://support.piriform.com/hc/en-us/requests/new
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Google translate.......
When I start the cleaning process it tells me that Google Crome should be closed, but I don't have that program open. I give the button "Close and analyze" to start the analysis.
But then sometimes he tells me again that he has not been able to close them and if I want the closure to be forced, I also accept it.
Then the cleaning operation starts properly.
But I consider that these notices should not appear.
Why do they appear?
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34 minutes ago, TG004 said:
In CCleaner / Options / Cookies:
On my desktop machine I can use my mouse I can right click on any cookie from the list and I get a popup window that allows me to delete the cookie Now. With touch I cannot find a way to do that.
Does anyone have a solution?
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In windows 10 there are 2 ways to uninstall..Settings..Apps
and by typing Control Panel in Start.
Have you tried both ways?
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If you go to the install file in Programs is there an uninstaller in it ?
What operating system Windows 10 or Win 7 ?
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One or two posts about this over the years.
Here is one of them
https://community.ccleaner.com/topic/43438-large-8gb-file-not-being-de-fragmented/
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Stephen if they completed the survey after their first Health Check, they may not have realised the things that will have been cleaned. Often it is afterwards that the user comes to the forum for explanations on why certain things have happened after running Health Check.
They are not aware BEFORE or AFTER that Health Check does not follow the ticks that are in the CCleaner interface that they see when they open it up. Instead it follows its own built in rules.
This needs to be clearer, or separate otherwise you are getting people to run Heath Check as the default option at install when it doesn't follow the 'rules' that users think it does and the Health Check settings cannot be changed.
Not good for a user, not good at all.
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As a test do an exclusion for CCleaner in Eset and see if it works then.
Post back with result please.
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6 minutes ago, ishan_rulz said:
I also just saw the two warnings I got from you! I didn't see them earlier. I can't believe I got warnings/bans for those reasons. I was an idiot, apparently.
I hope you're well, hazelnut! Much love.That was a long time ago, 13 years !! Drop in again soon.
Also make sure you have a happy life.
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Well, well, well,.....
It's been a long time, good to see you are still okay
Take care now, and drop in again soon !!!!
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The ability to clean all user accounts on a machine when run from an admin account.
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The contact is here
https://support.piriform.com/hc/en-us/requests/new
Are you saying you didn't receive a key?
Have a look at the links here
https://support.piriform.com/hc/en-us
If you have the key you can just download the free version of CCleaner
https://www.ccleaner.com/ccleaner/download
Install and open it, select Options from left-hand side, and at the top click on the blue 'Upgrade to Pro' and enter your key to turn it into the pro version.
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9 hours ago, Dave CCleaner said:
Or were you referring to the Health Check first-time use welcome screen?
Does that not count as a popup then?
This is on the same machine as I got the 'business popup' shown in thread earlier, so it hardly counts as first time use does it?
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6 minutes ago, Dave CCleaner said:
Correct - communications are set by language and not by country.
The reason for this is that the combination of language and country is arguably an indicator of ethnicity, which for privacy reasons is one of those things that we deliberately don't want to know (along with your age, gender, religion, health, political affiliations, trade union membership, etc) because then we'd have to look after that data. Given that CCleaner's user base is larger than the population of most countries, that's the sort of hassle we'd rather do without. We have some basic account management information collected for paying customers - but outside of that, anything else is really none of our business.
2 different popups at the same time is way too much.
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8 minutes ago, nukecad said:
Do you use the $ much in Yorkshire these days?
I know they'll take them in the pubs near Menwith.
No, not many dollars in Yorkshire..
I guess the popup isn't location dependant
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How I wish I could be left alone. I shouldn't have to resort to fiddling with things to stop this all this.
Two popups at once is just plain overkill.
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What anti-virus are you using? Trend Micro?
Extensions...
in CCleaner Browser Suggestions
Posted
Just go here using CCleaner Browser and search for your extension and add it
https://chrome.google.com/webstore/category/extensions