hazelnut
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Posts posted by hazelnut
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Just now, BLAISG said:
Same issue of shutdown after attempting to open.
Please give the requested information.
What anti virus are you using ?
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See here.
Also please can you say what Anti-Virus you use on your machine, it would be helpful to the team.
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3 minutes ago, rcrjr said:
I am having the same issue.
What anti-virus do you use?
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See the ongoing thread about this bug here
https://community.ccleaner.com/topic/62106-ccleaner-589-immediately-closes-on-launch/
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9 hours ago, mm34b said:
After today's update, paid CCleaner Pro no longer works.
See ongoing thread here
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Perhaps you could get the team to look into this.
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1 hour ago, Keith O said:
I am having the same problem. Crashes as soon as it opens. Seems that the new version has a bug. How do you contact Ccleaner to report the problem. I can not find an email address or phone number on the web site.
support@ccleaner.com
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Glad it got figured out (even if it did give you a headache
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Take care now and happy computing !!
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The reason I suggested trying out, as a test, a new user profile is that sometimes a certain setting in a users account profile can become corrupted and lead to strange happenings.
You do not have to set up a Microsoft Account to do this. Just go Settings..Accounts.. Add another user, and follow the prompts (I do not have this persons sign in details etc)
Anyway it's a strange one this as it has never been mentioned as an issue before.
Does it also happen if you select a picture for example as your screensaver ?
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Did you do an upgrade from a previous Operating System ?
What screensaver do you use?
If you make another user (just as a test) make it admin , do your screensaver settings etc, and then after testing they work a couple of times, run ccleaner and see if the same thing happens. You can then boot into your normal admin user and delete the test one you made in accounts.
Have you tried this?
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Ok so you bought the Pro Plus. See here
https://community.ccleaner.com/topic/60372-defraggler-in-ccleaner-professional-plus/#comment-328610
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Please see here.
If you bought the CCleaner Pro Plus version
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You didn't mention if you ran CCleaner, you just said you installed it.
If you ran CCleaner, did you tick all the options?
Did you use the registry cleaner?
Did you have any issues with your laptop before ?
What Operating system and security software do you have on the laptop?
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In Edge if you open Settings ...Privacy Search and Services.. and where is says' Clear Browser Data' click underneath it on 'Choose what to clear'
In the pop up window that opens and make sure 'Cached images and files' is turned on.
This will clear code cache on Edge each time you close it.
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You seem to have figured out one of the things that were bothering you (the 8 seconds... good troubleshooting by the way )
Things usually become clear in the end
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@logon.
Can I ask ask a couple of questions just out of curiosity?
When task manager shows CCleaner as still running does it close straight away if you highlight it and select 'close task' from the bottom of the page?
During the 8 seconds when you have taskmanager open, if you click on the Details tab at the top do you see anything running there that you don't expect to see? (perhaps a screenshot of the page would help you look through with 8 seconds being your allotted time)
For troubleshooting the handle keeping the process open you might consider doing this (you'd have to be quick though with it involving 8 seconds
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https://www.thewindowsclub.com/fix-program-exe-file-stays-open-task-manager-closed
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If you don't get an early reply try contacting CCleaner directly either here
https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507
or via email
support@ccleaner.com
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I see no reason why you cannot post the link here on forum for us to look at, just de-link it from being a live link just in case.
Also this is quite a handy link to have as well.
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Please do not post licence key and full name on a public forum
If you still cannot activate please contact support below (I note that your name has a Capital letter on one key but not on the other)
support@ccleaner.com
or
https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507
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How is Defender running if you have Norton 360 installed?
Do you have Defender set up to do Limited Periodic Scanning ?
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[Fixed in 5.89.9401] CCleaner 5.89.9385 immediately closes on launch
in CCleaner Bug Reporting
Posted
The fix is coming, the CCleaner developers are working on it.
Please be patient