Dave CCleaner
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Posts posted by Dave CCleaner
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8 hours ago, Jul said:
impossible to uninstall CCleaner Browser by any method!
Including Tools > Uninstall from within CCleaner?
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4 hours ago, Mariosp said:
CCleaner starts everytime I turn on the computer, even if I uncheck startup programs AND I deactivate smart clean everytime with admin. Why?
To confirm:
- Which CCleaner and windows versions are you using?
- Options > Settings > Run CCleaner when the computer starts is off?
- Options > Smart Cleaning > Enable Smart Cleaning is off?
- When you say that CCleaner starts, you are seeing the CCleaner window appearing or CCleaner appearing in the system tray? Or do you mean that ccupdate.exe is appearing in task manager?
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@BeCool: How long have you got left on your current licence? if you are up for renewal for your CCleaner Professional in the next 90 days then you should have had an offer at some point for a discount on upgrading to Professional Plus - if you take it before your old licence expires then the time from the old one gets credited to the new one (https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-)
If you have more than 3 months left to go then this won't happen automatically - but you can contact support@ccleaner.com after buying a new copy of CCleaner Professional Plus and they can merge manually transfer the time across.
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As a general observation, however, Recuva undeletes deleted files but if the original file has already been well chewed from having been partially overwritten or the media corrupted or physically damaged then some additional tinkering may be required with various reader software to get what remains of the file to open.
eg:
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28 minutes ago, nukecad said:
Filehippo is showing both the free and the trial versions of 5.65 for me:
Note that FileHippo seems to have gone rogue recently and points the "free download" button to a cart to buy the paid version when trying to download old versions. If this happens to you then go with the trial instead - it's 14 days of the Professional version (if you have not already taken a trial recently) which then reverts to free if you don't buy. No credit card required for the trial. No we'd don't do any of that card-on-file surprise billing if you forget to cancel your trial (that kind of nonsense just ends up costing us a fortune on refunds).
That said, we do have millions of users successfully cleaning with Windows 7 and CCleaner 5.66. Looking at the problems people have had over the past couple of months, the most likely causes of problems are either outdated AV, setting a firewall to block CCleaner or, as @nukecad pointed out, running in XP or Vista compatibility mode - which I would encourage you to check.
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Version 5.44 is a very old, and now slightly broken version of CCleaner. If you are having trouble with the CCleaner Professional Plus bundle installer (see here https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-) on the computers with 5.44 you may need to uninstall 5.44 first before installing your new version on top of it.
Alternatively, if those two machines with 5.44 on them are still showing as "CCleaner Free" you may need to register them so that they know you now have the paid version (https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional)
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Not sure it if applies in your case (I don't know if the Fires have a memory card), but a few years back I recovered photos from an old phone by popping out the memory card, sticking into my laptop (with an adapter) and Recuva recovered everything. If your device does not have a removable memory card, or the files you wanted to recover were on the device storage (and you don't have any sort of cloud sync enabled) then ...
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@Blitzen: The standard messages offering customers a discount for renewing early are currently set to show once every 11-13 days, although there was a "counter reset" for English language users on May 21st when some content was updated, so you may have seen the message twice last week. I have just rechecked the server logs and aside from the "double-bump" last week the volume of message sends is not currently at any abnormal levels.
If you are seeing this message "nearly daily" rather than just twice last week then that sounds like a bug of some sort specific to your system configuration. Most common reasons for any form of over-messaging from CCleaner are:
- You are using a version of CCleaner that is older than version 5.54 (which patched an overmessaging bug).
- You have removed from the cookies whitelist within CCleaner our "don't show me this message I have already seen it" cookie.
If you are still getting repeating messages over the past few days, can I check if each time you are seeing the "renew early" message, does it have the same or different layouts?
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@Mark123: I would usually suggest that contacting customer support would be more helpful for billing cases, but I can see that you already did that, and got a response before you posted here. Although you provided no information to customer support that matched anything in the order history records except your name, date and the price paid, I think they managed to find you anyway - someone is likely to reach out to you again shortly and ask for your post code to confirm (or feel free to jump into the support ticket response with that information to save time on an additional round of to-and-fro).
If the customer they found is you, then when you purchased CCleaner Professional Plus in May of last year (for up to 3 PCs and/or Macs) you would have seen from your order confirmation that you had a subscription with automatic annual renewal payments, that you have the option to stop at any time. You also received an email from Cleverbridge on April 6th reminding you that they would be billing you, and with a link in there to stop payment. You could also have stopped the upcoming subscription payment at any time from within CCleaner itself.
If you no longer have a use for CCleaner on your PC then the support team will be more than happy to provide a refund once you can confirm which transaction is yours. For a variety of reasons, having your bank fraud-flag your credit card is probably not an optimal solution for you.
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@xerces8: If Speccy offered you Chrome (which it only does sometimes) it would have appeared on the first screen here:
... with the opt-out in the offer itself (not under the customise options).
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@crios: If you have already checked this link with no success https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional then contact support@ccleaner.com with screenshots of what is going on (don't post your licence details on the public forum).
Do also check https://www.ccleaner.com/support/license-lookup as I think you may have two currently CCleaner Professional Plus licences. If this was by accident then also ask support to merge those two licences for you.
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2 hours ago, Donkey King said:
1. Will an automatic update cause my installation of CCleaner to revert to the free edition?
No it won't. If you bought prior to 2018 and you're not one of the ~3% of users who have had their keys cancelled over the past 8 years (customer requested a cancellation or a refund, traded in their licence for a bigger one, used it on too many computers, etc) then you're fine.
A licence key that has been cancelled will not work on any version of CCleaner. That said, if anyone does an uninstall/reinstall of CCleaner then the copy of CCleaner on your computer may revert to free or trial due to the local storage of credentials being erased during the uninstallation. The solution to this is to simply re-register it. If it says that you key is invalid then the odds are that you need to read this https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
2 hours ago, Donkey King said:2. Given that the latest version of the CCleaner seems to be working as a fully-licensed application despite my key "expiring" in 2016, is it fair to say that we are, in essence, tacitly grandfathered in, with Piriform retaining the right to kill off this arrangement at any time? Or has there been an explicit grandfathering in of the license?
"Grandfathering" might be an appropriate description for keys such as yours purchased prior to 2018 - albeit with an asterisk since there is ongoing shouty confusion as to what customers actually had to be grandfathered. More on this in a moment.
With regards to your key "expiring" - your rights to use CCleaner have not expired, and they won't. The software licence that was in place at the time that you purchase makes reference to a 12 month validity period of "services" but no reference to the expiration of the licence key. So what expired in 2016 (and that you were poked about at the time and probably a few times since then) was the priority support and the updates. What you bought was a traditional "version-based" licence. An example of this would be when I bought Microsoft Word 97 as a one-time payment I got a free update to Word 98 when it came out the following year. I can keep using this version forever (provided that I can find a computer that it will run on) but I didn't have any automatic entitlement to Word 2000 and certainly not to Office 365.
So if you bought CCleaner Professional on 1 January 2015 then according to https://www.ccleaner.com/ccleaner/version-history you would have purchased version 5.01 and be entitled to updates up to version 5.13 only (the version that was current as of 1 January 2016). That said, for reasons mentioned in previous historical recap post https://community.ccleaner.com/topic/52694-ccleaner-pro-lifetime-licence-why-has-it-expired/page/5/?tab=comments#comment-307441, we have continued to allow pre-2018 licences to update past their entitlement version anyway - for now. When this world's longest grace period ends then you'll be "grandfathered" to whatever future version is in place at the time.
2 hours ago, Donkey King said:It seems that there was a lot of misshandling by Piriform and Avast, and then some doubling down on the fact that licenses were never lifetime which, if true, was grossly disguised (conciously or otherwise by Piriform)
Avast keeps getting mentioned, but it has nothing to do with them - as all of this was in place prior to Piriform's acquisition by Avast (eg: the renewal reminder email that you received in 2016). Although the CCleaner usage entitlement of pre-2018 purchases never expired, licences were still never advertised as "perpetual", "permanent", "lifetime" or "lifetime warranty" as this might have caused confusion as to the nature of the service component (the updates and support). Keeping in mind that the prevailing software selling model at the time was "version-based" as per the Microsoft Word example above, if we were actually providing a lifetime of free updates and support in additional to the licence that would have been quite a novelty that we would have made a huge song and dance about all over the website.
Did we end up with a confusing situation anyway - yes we did. Which is one of the reasons why we said "to hell with it" and went with a full subscription model for new purchases as of 2018.
In short:
- There was never anything sold called a "lifetime" licence.
- If you purchased CCleaner Professional for home use pre-2018 then your key does not expire
- ... but your bonus update and support services did end after 12 months.
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Aside from AV and Windows settings, have you checked your CCleaner options settings? For example, what are your settings for:
- Options > Settings > Run CCleaner when the computer starts
- Options > Smart Cleaning
- Options > Advanced > Close program after a Custom Clean
- Options > Advanced > Minimize to System Tray
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2 hours ago, hazelnut said:
So people who buy the Defraggler and Speccy standalone versions do not get up to date versions ?
They will - but not on the same release cycle of late:
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The CCleaner Cloud versions of Defraggler and Speccy are rather more up to date than the stand-alone consumer versions
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10 hours ago, rslatara said:
Can someone explain why my license has changed recently
@rslatara: Looks like this was already answered about 4 weeks ago:
On 20/04/2020 at 21:25, Dave CCleaner said:@rslatara: Your issue is of an invalid licence (hence the "invalid licence" notification and the 2000-01-01 expiry date) which is different matter to the other folks in this thread. If you DM me your key I can have it checked for you.
... with some further elaborations on the topic afterwards:
On 30/04/2020 at 00:09, Dave CCleaner said:Keys purchased prior to 2017 were only disabled in the event of a refund, trade-in or licence abuse. If you believe that none of those apply to you then please contact support.
... and ...
On 01/05/2020 at 01:18, Dave CCleaner said:To reiterate the previous points for all - if you bought a home use "version-based" licence prior to 2018 and are using on the number of PCs that you bought it for then no-one has "switched anything off". However, if you bought a 1 PC licence and are using it on a half dozen home PCs, have deployed it across your company network, have published it on your blog for anyone to use, or have tried to resell the same key to hundreds of people on eBay - you are inevitably going to have a bad time.
Anyone who may have made a genuine mistake is encouraged to contact support to see what they can do for you (rather than outing yourself in public).
... and for those who continued to conflate the two topics and concluded that there was some wicked conspiracy afoot:
On 03/05/2020 at 18:43, Dave CCleaner said:On 03/05/2020 at 17:58, psychopomp1 said:They clearly want one-time licence holders of Ccleaner pro to start paying
Well naturally it would be lovely if they did - but, in the interests of transparency, I would make the observation that of all of the CCleaner Professional licence keys created prior to 2018, less than 3% have been cancelled for any reason (including refunds, licence abuse, etc) since licence revocation started back in 2012.
One might reasonably conclude that with a cumulative rate of less than 3%, there is probably not some form of nefarious cash grab afoot.
TL;DR: 1) members of the general public on a peer-support forum are not able to review your licence information - you need to contact support. 2) If you do post a question then you will benefit from taking the time to read the responses.
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On 10/05/2020 at 14:03, Agamemnon Teng said:
hi sir, can i ask how to delete my report post on furom?
All personal information has been removed from your post
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already answered here:
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13 hours ago, KeepItClean said:
I'm on Windows 10 Enterprise ... Ccleaner 5.66.7716 is very slow to launch: about 10 seconds
It should take around 2-3 seconds. If you are disconnected from the internet or have firewall rules set up that block CCleaner from operating then that will slow down startup. If you are on Windows 10 Enterprise is this a work computer that your IT department may have pushed a configuration change to?
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10 hours ago, Squaresoft said:
this message about my Expired License started popping up and I lost every single Pro function
If you purchased your licence before 2018 then the thing that popped up would have said "Your CCleaner service has expired! (An active subscription gives you priority customer support and ensures continued access to the latest version of CCleaner)" ... which if you care not for the support and updates then you can cheerfully ignore and continue to use your old licence like hundreds of thousands of other CCleaner users who purchased prior to 2018 (at least while the version of CCleaner that you are using is still supported by the version of Windows that you are using).
It sounds like the one that you saw may have been "Your CCleaner License Key is Invalid!" which has absolutely nothing to do with when you purchased it or what CCleaner version you are using.
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16 hours ago, gabby tary said:
and it keeps charging me every month
@gabby tary: CCleaner Professional for PCs and/or Macs is an annual subscription, not a monthly subscription. Monthly subscriptions are only available for CCleaner for Android devices and some CCleaner versions for businesses.
If you are being asked to pay again recently after purchasing, then it may be that you have bought but are still using the free version because you have not activated your CCleaner using the licence key that you purchased: https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
If you think you may have purchased mutiple licences, you can check that quickly here: https://www.ccleaner.com/support/license-lookup. If you have accidentally purchased multiple licences and would like the extraneous one(s) refunded or combined then the support team can take care of that for you, as described above.
Do not try to phone CCleaner for customer support - the chances are you will Google up the phone number of tech support scam instead.
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49 minutes ago, HenkZelf said:
Bought a lifetime license
It's curious - looking back through over 8 years of customer support tickets, we have had customers asking if they can purchase a "lifetime" licence and consistently being told that no such thing exists. Here is an example from 2012:
It seems that pretty much from Day 1 of selling CCleaner Professional, we have also had CCleaner users claiming to have purchased a "lifetime licence" (and some of the older cases, oddly, claim to have purchased back from before we were even selling licences). Over the past several years, when customers have been asked where they saw the word "lifetime" in promotional material it has always been from fly-by-night eBay merchants or other resellers with no connection to Piriform. Here is an example of one that is about to be removed from eBay for software piracy.
... which is all very academically interesting, but largely irrelevant since ...
49 minutes ago, HenkZelf said:Suddenly my license is no longer valid
... which is a completely unrelated matter either arising from a data entry error when attempting to register your copy of CCleaner (solutions here https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional) or having had your licence flagged for overuse - about which you can contact support.
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@Agamemnon Teng: Hi, this is a public forum for discussions of CCleaner and to seek and provide peer support for technical issues - particularly for the free user base. So this is not a good place to publish your personal details to the general public
There are some CCleaner staff on here (such as myself). I checked your case and I can see that you did raise two support tickets with Cleverbridge, who forwarded your case to CCleaner customer support, who seem to have responded to you recently. There was a recent purchase for CCleaner from a customer with a name that seems to be the same as yours, but with a slightly different email address. Your purchase receipt and licence key were sent to that email address that you provided - it had no numbers in the email address, if that helps you find which of your email addresses to check.
CC also installed Chrome
in CCleaner Suggestions
Posted
Pretty sure that this has been covered here several times before (including in this very thread), but you will only see the Chrome offer banner if the Chrome offer is actually being made. Chrome is only offered a maximum of once every 6 months per user, and overall only around 16% of installs are presented with a Chrome offer. You don't need to burrow down into "customize", etc - it will be right there on the front screen if you are one of the 16%. If you are one of the 84% and don't see it, it is not because it is hidden - it is simply not there.