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Dave CCleaner

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Posts posted by Dave CCleaner

  1. On 03/10/2020 at 21:01, nukecad said:

    So if you have a month left then the new one should end 13 months later.

    Additional notes: The extra time credit will be applied within 15 working days (usually more like 5) if you renew at most 90 days before expiry and with the same account (ie: you purchase using the same email address as last time).  If you purchase "incognito" with a different email address, or more than 3 months early, then the system won't automatically match the two licences - but under those circumstances you can contact support and they'll stitch it all together for you. Probably more detail that you need here:

    https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-

  2. 1 hour ago, Peter R Keus said:

    I am a satisfied customer, but that is changing rapidly.

    with 2-1/2monts to go in my existing subscription, I am harassed with a popup at each start of my computer or CCleaner, for new subscription. With 2 months TO GO!!!

    If you will harrass me for the coming 2-1/2months, you are losing a customer.
    I changed news/mails settings, but they keep coming back

    Please help me turn these pop-ups off

    At around this time in your subscription you should get an occasional message about the benefits of renewing early and/or any deals that are on at the time.  However these are set to only pop up about once every couple of weeks - certainly not every day.  The most likely causes of getting more messages like this than you should would be:

    1) If you are still on a version of CCleaner from before 5.54 (should not be the case as a paid user)

    2) If you are using an expired licence instead of your current one.  Do the pop-ups suggest that you "renew early", that you will "expire soon" or that you "have expired"? If you go to Options > About > License Information in your copy of CCleaner does it show your renewal date as being November 2020 or November 2019?

    3) If your "I have already seen this message so I don't need to see it again" cookie is being wiped, which means that you are telling the messaging system that you haven't seen the notification yet, even though you have.  Check Options > Cookies > Cookies to Keep in CCleaner and these four should appear at the top of the list to make sure that everything behaves itself.  Let me know if any of them are missing.

     image.png

    ... if you have checked all of these and none of them apply please let me know.  We are always on the lookout for new bugs to swat!

  3. This has been confirmed as a false positive and had already sorted itself out Saturday afternoon (along with a Dr Web false positive as well).  As of the time of writing, Windows Defender should now have no problems with the free version of CCleaner 5.70.

    We get this from time to time with new releases of CCleaner - an AV company's threat detection robots will observe that something they haven't seen before is suddenly getting millions of downloads in a day and they block it "just in case" until their analysts can take a look at it and mark it as safe.  Some companies are more consistently on the ball than others when it comes to trying to avoid inconvenience to their users.  As a general rule, if your AV is pinging false positives and you would rather not let your shields down then waiting 12-72 hours and trying again will generally do the trick.

     

  4. 8 minutes ago, imaginist1 said:

    I don't have the registry functionality, either.

    There is no Windows registry to clean on Macs.  Being a different operating system environment, the Mac version and the Windows version of CCleaner have a number of differences (and both are, in turn, different from the Android version).  Requests for assistance, refunds, etc for paid versions of CCleaner can be sent to support@ccleaner.com. 

  5. @thomasdixonIf you have problems downloading CCleaner Professional from Cleverbridge you can always get it from here:

    Windows version: https://www.ccleaner.com/go/get_ccpro

    Mac version: https://www.ccleaner.com/go/get_ccmacpro

    ... and don't forget to register to get the Pro features working: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

  6. 11 minutes ago, longzhuchao said:

    cleaner 删除了我重要的google插件里面的文件  恢复软件找不到删除的文件 请告诉我如何恢复 

    Translation: "ccleaner deleted the files in my important google plugin The recovery software could not find the deleted files, please tell me how to recover"

     

  7. On 04/08/2020 at 22:08, 4045 LLC said:

    I don't want to cancel but I don't want autorenewal.

    Can also be done from a link in your Cleverbridge purchase or billing notification email - which stops future auto-extension but does not trigger a cancellation/refund of the licence itself:

    image.png

     ... or inside CCleaner under Options > About > License Information > Manage Subscription ...

    image.png

    ... and then click that Cancel button:

     image.png

     

     

  8. That is in the process of being added to an errata note on the release notes, as we only spotted it ourselves after launch.  🤦‍♂️

    These new settings weren't supposed to ship until a later version and got caught up in this build release - they are still in "draft mode" and not hooked up to anything at the back end yet.  Absolutely not intended to be included without explanation - quite the contrary, the plan was to make a big headline noise about this when finally released. They slipped out early and incomplete in our haste to fix the Firefox issue.

    Once active, they will be part of a mechanism to allow free users greater control over their privacy to opt-out of seeing certain offers in the same manner that paying users currently enjoy - expanding privacy settings and certainly not curtailing them in any way.
     

  9. 1 hour ago, nukecad said:

    I don't see why they can't send an acknowledgement that your request has been received and will be actioned

    This is in place for customer support inquiries received email to support@ccleaner.com or via the customer support form - if sent as a customer support enquiry.  But ...

    9 hours ago, Dusty54 said:

    Have sent a couple of emails via the contact form

    Safest to email support@ccleaner.com directly.  We have had cases of customers never getting their automatic response or their personalised followup due to either mistyping their email address in the form or spamfiltering our response.  I was able to find your ticket - just in case, the response from us was sent back to three different email addresses that you had previously provided.

    But in answer to your question raised, as per my note here from July 9th, the time credited seems to have been applied some weeks ago.  You should be able to confirm your correct expiry dates at https://www.ccleaner.com/support/license-lookup (using the email address you used to purchase with)

  10. 12 minutes ago, nukecad said:

    So shouldn't you really be shouting at mozilla for changing things in the first place?

     

    1 minute ago, hazelnut said:

    On the other hand it is up to CCleaner devs to check these things.

     

    Well it's a little from Column A and a little from Column B.  Betas are quite the moving target, and we don't always get responses from the developers of the software that we are cleaning in a timely fashion to action appropriately on a monthly release cycle.

    As mentioned previously, we're (still) looking at a rearchitecture of the way cleaning rules are delivered so that they can be served up a bit like Antivirus pattern files.  That way we can respond much faster to any changes, and we don't have to have the massive overhead of a complete rebuild and release every time a rule needs to be updated ... at least for people who aren't blocking CCleaner ;) 

  11. All looks fine from here (Windows 10 1909 release on Facebook with Anti-phishing and CCleaner Browser's AdBlock enabled - seeing Facebook as I would normally expect).  Could you describe in greater detail what is happening?  Which version of Windows 10 you are using?  Are you using any additional Chromium extensions into CCleaner Browser?  What do you see when on https://www.facebook.com? Which settings do you have enabled in the Security and Privacy centre of CCleaner Browser:

     

    image.png

  12. 2 minutes ago, nukecad said:

    I resent that somewhat.

    Was meant as a reflection of your debugging diligence, sir 🙂

    3 minutes ago, nukecad said:

    I didn't 'find a way to break it' - it was broken at the server end.

    Indeed, that remains our working hypothesis - one time brief server glitch.

  13. 21 hours ago, hazelnut said:

    This would be handy.

    But also nope 😛

    For paid users it will show their expiry status (so we don't need to pop-up to tell them about it all the time) and a 1-2 click path for expired to easily get back to the free version (vs the current uninstall/reinstall requirement) so they can stop being pestered that they have expired.

  14. 20 hours ago, wynford said:

    This is why Windows Defender has blocked CCleaner as PUA

    The free installs of CCleaner, Recuva, Speccy and Defraggler were flagged as containing PUA (not being PUA) for the presence of the Chrome offer ... which has been in there since 2010 ...

    Again, none of the offers are silent installs.  And the risk of the AV offers slipping through unnoticed due to client connection failures was eliminated in October of last year.  Since then only @nukecad seems to have found a way to break it - and even he hasn't been able to replicate how he did it.

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