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Dave CCleaner

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Posts posted by Dave CCleaner

  1. 7 hours ago, Donkey King said:

    I think it's more than just some "offer" in an antiquated build.

    Nope.  The flagging by Defender is not of a "threat" but a "PUA" advisory that the free installer contained an offer for Chrome ... which had been there since CCleaner version 3 back in late 2010.   In other breaking news, Eyjafjallajoekull is disrupting air travel, they got the Chilean miners out, and Samsung and Apple have new phones out - but no way either of them could ever knock Nokia off their perch as the #1 mobile phone brand. 😉 

  2. 9 hours ago, sotiris said:

    I run win7 64 ultimate and I got the following message from ESET Internet Security a little while ago (see attachment).

    @sotiris: AV engines often copy each other's homework so it is quite possible that is related.  Looks like that was from the original release though (judging by the age 1 week part).  What happens when you try the new repack build https://download.ccleaner.com/ccsetup569.exe  ?

  3. 11 hours ago, lmacri said:

    Microsoft has updated the description of the PUA:Win32/CCleaner detection at https://www.microsoft.com/en-us/wdsi/threats/malware-encyclopedia-description?Name=PUA:Win32/CCleaner&ThreatID=277099

    That article seems to have been written in haste and is riddled with errors.  Aside from calling us CCcleaner (with 3 "c"s 😉 ) they have a screenshot of an Avast offer with a checkbox that was discontinued back in October of last year in favour of the transparent accept/decline on a separate page:


    They have the correct screenshot of the AVG offer in the Technical Information section (same layout as above with two separate accept/decline buttons) but caption it referring to a "preselection" which would also suggest a lack of proofreading.  We've reached out to Microsoft suggesting that they might want to check their homework.

    Their description of the Chrome precheck is accurate.  It's been that way since 2010 and most people are used to it by now, but as mentioned in previous posts here it has been on our "to-do" list for a while to try and get that into the same accept/decline presentation as well.

  4. 3 hours ago, nateinva said:

    Hi, I'm a longtime pro user and have a serious issue that just started recently.  I am no longer able to access the CCleaner domain while connected thru NordVPN on Windows 10.  This means that the app also does not function properly (ie fails to check updates, recycle bin shortcut hangs app when running, etc.).  As soon as I disconnect from Nord the app functions as expected.

    Are you all intentionally blocking Nord's servers from accessing your product(s)?  If so, I cannot continue to support this product as I'm not going to disconnect from my VPN provider every time I empty the bin or run the app.  I truly hope this is a temporary issue that will be resolved.

    Please advise...


    We don't block NordVPN, or VPNs generally - indeed we think they're neat and spend a lot of time using them ourselves.  But it certainly sounds like something is amiss somewhere.

    • Usual debug questions - Windows Edition and build? Firewall and AV software?  
    • Are there any entries in your c:\Windows\System32\Drivers\etc\hosts file?  Especially anything referencing CCleaner domains?
    • Which browser were you using to access https://www.ccleaner.com? Do you have the same experience when using a different browser?  If the same problem, are there any plugins that you are using on both browsers?
    • I take it that you also have the same problem connecting to https://community.ccleaner.com and had to disconnect your VPN to post this?  With the VPN connected were you able to reach https://download.ccleaner.com/ccsetup569.exe or https://support.piriform.com ?
    • What message (if any) do you get when attempting to connect to www.ccleaner.com or checking for updates?
    • May I ask what countries you are emulating when connecting through the VPN and, if you do an IP lookup of yourself, what ISP they turn up as?
    • Are you always using the same VPN exit point?  Does your experience change when using different exit points?


  5. 1 hour ago, stevecripe57 said:

    If file puma has somehow taken over or hacked the downloads of Piriform, that's your problem to solve

    No-one has touched our website - but everything you have described sounds like you have installed something else malicious on your computer that is interfering with its operation.  That is not something that we can help you with, but you really really need to get that checked out.

  6. On 27/07/2020 at 23:49, stevecripe57 said:

    and then opened filepuma.

    Very bad idea to download CCleaner from anywhere other than our official website.  If for whatever reason you want to roll back to an older version you can pull it from https://download.ccleaner.com/ccsetup567.exe.

    On 28/07/2020 at 08:54, stevecripe57 said:

    But now you are taken to File puma and it does the downloads. Why doesn't Piriform do their own downloading now?

    We do.  The update alerts do go directly to CCleaner.com - either to https://www.ccleaner.com/ccleaner/update or directly to https://www.ccleaner.com/ccleaner/download/standard.  I have no idea what filepuma is, but it is not related to us in any way.  If you were taken there directly from CCleaner then that sounds like you have some sort of link hijacker on your PC.  If you have picked up something untoward on your PC that might be causing some of your other problems.  I would recommend checking what extensions and toolbars you have in your browser and probably a comprehensive malware scan of your computer.

  7. 3 hours ago, APMichael said:

    Windows Defender only marks the "Standard installer" version as a PUA

    Indeed.  The paid versions and slim builds are not a problem.  At this point it would seem that Microsoft is not flagging CCleaner, as such, but the presence of an offer for a browser that competes with Edge.

    1 hour ago, CynysterMind said:

    confirmed viruses

    Absolutely not a virus - unfortunately most Windows Defender users will not be able to tell the difference 😞

  8. CCleaner is the product, Piriform is the company - more people know CCleaner, and got a bit confused by the extra corporate logoing, or kept clicking on the pear thinking it would change colours or otherwise do something magical.

    We had to reorganise that top bar to make room for some more status information in an upcoming release - so with heavy hearts the corporate vanity logo was the thing to go.

  9. Note that if you would like to disable the built-in notifications when a new version of CCleaner is released, you can configure this through Options > Updates and uncheck the "Show me notifications for these updates" flag if you don't want to be prompted when a new release comes out. 

    However, once you get too far out of date you will get additional warnings anyway (about once a week).  This will generally kick in once you hit 4-8 versions out of date, depending on what compatibility changes were made in those releases.

  10. 23 hours ago, airbus330 said:

    Thanks again, I just like the layout of the standard version.

    If you are referring to HealthCheck - some CCleaner customers love it, and some prefer the original interface.

    As a great philosopher* once wrote: "¿Por qué no los dos?": https://support.piriform.com/hc/en-us/articles/360028349191-I-m-using-Health-Check-but-prefer-CCleaner-s-original-way-of-cleaning-How-can-I-set-that-as-my-default-cleaning-method-

    * May have actually been a small child in a taco commercial

  11. 2 hours ago, Eje said:

    Still have license until September

    For paying customers approaching their renewal date there are periodic offers to renew/upgrade at a special price.  It would have got a little noisier yesterday and today since the current "2 years for the price of one" offer is ending in a few hours.  If you "no thanks"ed the last chance message today then you should not hear anything again for a while.

  12. On 13/07/2020 at 12:55, nukecad said:

    It happens so infrequently that it has been difficult to even capture a screenshot of it happening

    Indeed, out of over 80M successful installations with the improved offer layout since March @nukecad seems to be the only person to have actually captured this in the wild - and we've been unable to replicate it.  So if anyone else get a screen that looks like the one that he posted above - we'd love to hear from you.

    For everyone else, if you get an AV offer in the installer (not the "if" - offers are not always made at all) it should be rather hard to miss:




  13. 23 hours ago, piecevcake said:

    When I uninstalled the previous version today the uninstall window said 'tech version' or something.

    That would be a concern.  Were you having this issues before or after you had a the Technician Edition installed?  As the Technician Edition is not generally publicly available (it's a special paid licence for IT technicians doing breakfix on multiple computers) I would be concerned if, as you were trying to find a solution, you may have downloaded something from some other site that may or may not be the genuine article.  

    Either way, with the various install attempts, is there anything left behind in the C:\Program Files\CCleaner directory that may be causing an obstruction?


    • Did you have any problems with older versions of CCleaner prior to 5.61?  Have you trying reinstalling any of those older versions recently?
    • Windows 8 was never as popular as Windows 7, but we do have a few million Windows 8 and 8.1 users actively using CCleaner 5.61 and up
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