Ccleaner Subscription expiry Date Incorrect in CCleaner Help Requests Posted July 9 @Dusty54: I checked and can see that you raised a tickets as a free user over the weekend. You followed up a second ticket on Tuesday, and a third separate ticket 20 hours ago, also as a free user. On each occasion you would have been notified that (emphasis added): Quote Please note that we prioritise requests from our customers with active paid subscriptions. If you are a paid subscriber but have contacted us from an email address other than the one associated with your account with us, please reply to this email to add your Cleverbridge order reference number (or your GPA order number if you purchased CCleaner for Android via Google Play) to ensure that we can respond to you in a timely fashion. If you wish to add any other information to your request, then you can also do so by simply replying to this email. Please note that opening multiple new requests may delay our response. Since none of those tickets were from your account email, response would be delayed, as you were advised. Also the first one was over the weekend, and our customer support desk currently only operates on weekdays at the moment. You raised a 4th ticket 17 hours ago from a different email address where you did provide your order number and I note that you received a response within 40 minutes - which seems like a pretty reasonable response time for the priority queue. As @nukecad points out, as per https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early- it can take up to 15 days for the system to automatically extend licences. Looking now I can see your licence ending YVVF running until 25 July 2021 - which sounds right. You can confirm this at https://www.ccleaner.com/support/license-lookup.