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Dave CCleaner

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Posts posted by Dave CCleaner

  1. 55 minutes ago, Taffy078 said:

    I wish I could buy the professional version but money's tight at the moment because of Covid19

    ... which is why we have always had (and always will have) a free version of CCleaner available 🙂

    BTW, there is no "mark as answered", as such, on here.  But for some hot topics there will be a promoted answer and a "solved" tag added to help people coming to the site at later date to more easily find answers.

  2. 8 hours ago, Stephen CCleaner said:

    As an aside, the main CCleaner installer should run correctly on Windows 7 and I see no indication of any widespread malfunction here

    ... although, if I may add, there were some specific instances of people claiming to have Windows 7 issues which actually turned out to be attempting to install or run CCleaner in Windows XP emulation mode.

  3. 15 hours ago, psychopomp1 said:

    They clearly want one-time licence holders of Ccleaner pro to start paying

    Well naturally it would be lovely if they did - but, in the interests of transparency, I would make the observation that of all of the CCleaner Professional licence keys created prior to 2018, less than 3% have been cancelled for any reason (including refunds, licence abuse, etc) since licence revocation started back in 2012.

    One might reasonably conclude that with a cumulative rate of less than 3%, there is probably not some form of nefarious cash grab afoot.

  4. There was a major problem specific to version 5.33 ... but that was 33 releases ago.  Versions prior to 5.46 should not be used on any recent build of Windows 10, and Windows 10 will actively block you from using anything prior to version 5.36. 

    Given that one of the reasons that CCleaner releases new versions so often is to keep up to date with configuration changes in the various software that it cleans, we always recommend staying up to date with the latest version (currently 5.66), and certainly no more than a few releases behind the latest (https://www.ccleaner.com/ccleaner/version-history)

  5. 9 hours ago, Nergal said:

    Often invalid comes from mistype

    ... specifically, did you type the number "1" instead of the capital letter "i", etc? As Nergal said, copy-pasting instead of manually transcribing tends to solve most registration problems.

  6. 3 hours ago, Sonartech said:

    CCleaner phone's home

    No - actually it comes from when a computer registers a licence key.  It is pretty fundamental to any form of licence management to be able to know how many computers paid software has been installed on.  This is not exactly a new development for Piriform - the very first entry in the activation table is dated 2010-11-30 at around 3pm GMT.  Its primary use is for customer service - letting customers know if they have purchased a licence but haven't installed it yet, or troubleshooting if a customer has accidentally made duplicate purchases so we can help them figure out which one they are actually using.  But given the rate at which some businesses seem to like to pirate software - licence enforcement is also a thing, and has been since the beginning.

    3 hours ago, Sonartech said:

    What else does it collect and then report when it tattles on its paying user?

    Number of times registered is pretty much it in terms of anything tied to an account.  But a more comprehensive answer to that question is available from inside the Options > Privacy section of the CCleaner product itself.  For those who may have missed the link, here it is: https://www.ccleaner.com/about/data-factsheet.

  7. 3 minutes ago, dottoss said:


    That's an answer, I'll give you that, just not one that I was hoping for. It makes it actually easier for me. I'm out. 

    I did try to recommend that you contact support so that you could get answer in private - but if you would like a public answer specific to your case: you didn't mistype your key.  Your key was disabled for licence abuse. 

    To reiterate the previous points for all - if you bought a home use "version-based" licence prior to 2018 and are using on the number of PCs that you bought it for then no-one has "switched anything off".  However, if you bought a 1 PC licence and are using it on a half dozen home PCs, have deployed it across your company network, have published it on your blog for anyone to use, or have tried to resell the same key to hundreds of people on eBay - you are inevitably going to have a bad time.

    Anyone who may have made a genuine mistake is encouraged to contact support to see what they can do for you (rather than outing yourself in public).

  8. ESET Update: Multiple reports from users that ESET/NOD32 has fixed their false positive flagging, although as per @Spartan to ensure you get the fix ASAP you may need to "right click on the ESET icon and choose update so it will update to the latest definitions then restart your computer. Then it won't be detected".

    To be confirmed, but a similar refresh of your AV should also fix most other major AVs as well.

    As a side note, we have also had a report from someone who rang ESET customer service that they were told (incorrectly) that 5.66 was blocked due to PUA.  I can only imagine that was a 1st level support engineer reading from an old script, since that would refer to the offer of the Chrome toolbar extension that was present in the installer for many years, but that we removed 11 months ago with version 5.58 (see https://www.ccleaner.com/ccleaner/version-history🤪

  9. 3 hours ago, jayzus said:

    also have the above error - says my license is invalid and now my version of ccleaner is marked as unregistered

    @jayzus: 99% of the time that would be due to mistyping the licence information when registering a copy of CCleaner.  Keys purchased prior to 2017 were only disabled in the event of a refund, trade-in or licence abuse.  If you believe that none of those apply to you then please contact support.

  10. We've been adding a few browsers recently - Edge Chromium a while back and Vivaldi and Brave in the latest release.  Perhaps not surprisingly, we have prioritised work on the CCleaner Browser over the Avast Secure Browser integration 😉

  11. On 27/04/2020 at 07:04, hazelnut said:

    ... or if you buy the three computer CCleaner Professional Plus bundle ... https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-  Note that even if you only have 2 computers, or you have no need of the additional software that comes with the bundle, CCleaner Professional Plus still ends up cheaper and two separate CCleaner Professional licences.

  12. 2 minutes ago, hazelnut said:

    At the moment according to Virus Total.... Eset, McAfee and Ikarus detect the new slim build version installer.

    https://www.virustotal.com/gui/file/4171e40d58845cbd4b1506a0f44d0c0dde2e1e05a78398b756d762db33d555b3/detection

     I expect it is because it is new and will turn out to be a false positive.

    We had problems with false positives for the last release as well. AV companies have been pretty slack at keeping their whitelists up to date over the past few weeks.

  13. If you are copying and pasting, then the usual problem of typing the number "1" instead of the letter "I" in your licence key probably isn't the problem.

    But just checking that you are putting your name and not your email address in the "name" field?

  14. <not an official technical answer>

    I observe that the C:\Program Files\CCleaner folder contents look like this:

    image.png

    ... and going back through historical notes I have not seen reference to ccsystem.dll for 12+ years ... possibly dating back to the days when CCleaner was built in VB. Is it possible that you were either running an extremely old CCleaner, or still have remnants of a very old version sitting in that directory?

     

  15. 3 hours ago, Willy2 said:

    "Alias" ??? Do you mean the name/alias of the email account I use or the name used in the body of the email

     

    @Willy2: sorry, by "alias" I meant if you had, for example, willy@domain, admin@domain both pointing to the same mailbox and two licences each with different registration email addresses.  But don't worry about that ...

    2 hours ago, Willy2 said:

    Would it help when I send the 2 emails (in *.EML format) in a PM to one of the CCleaner staff members ?

    ... because we found the root of the problem. This is the first time we'd sent emails in the Norwegian language to customers and one of the batches was sent to "NL" instead of "NB" because oops.

    @Willy2  @Nhamsiyuno: Apologies to yourselves and every other customer in the Netherlands, Belgium and Suriname who may have been confused as to why Piriform apparently mistook your fields for fjords.

  16. @Willy2: Seen a couple of cases of people legitimately getting emails in two different languages if they had purchased two different licences at different times with different email addresses while using different languages each time. Sounds like the second language is unfamiliar to you and that you only ever bought the one - so that's probably not the case here?

    Can you confirm if in the body of the email each one is referring to a different licence key and came in via a different email alias to your mailbox?  If they are they are both for the same licence key and/or email address then we may have stuttered when sending out one of the email batches.

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