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Dave CCleaner

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Posts posted by Dave CCleaner

  1. 14 hours ago, matttt said:

    I have the same issue. I have renew my subscription but the pop up keeps coming.

    Tried to reinstall CCleaner and re-enter my activation key but with no results.

    This is REALLY annoying !!


    Using v5.57.7182 (64-bit) on Windows 10 latest update to date.

    You may have been given a fresh activation key when you renewed your subscription?  If so be sure to use that new one. If you are still having problems, paid customers such as yourself can get direct personal priority customer support here. They can sort out any weirdness that may be happening with your account.

  2. 1 hour ago, Ben Piriform said:

    Hi Jim,

    Can I please ask you to run CCleaner in debug mode, instructions here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode

    And then open a ticket here with the information you provided above and attach the log file for investigation

    Many thanks

    Also, are you able to confirm which version of Windows 10 you are running? 1803, 1809 or the new 1903? If you have recently updated Windows 10, which version of CCleaner were you running before the update, and was everything running smoothly then?

  3. After two years the chances are slim, but it depends on how much overwriting may have happened in that time - size of the video file(s), how much other stuff has been written to that hard drive during that time and how much free hard drive space you have had.

    Be sure to run Recuva as a Deep Scan


  4. 19 hours ago, Jamin4u said:

    No blocking or tinkering here. Your suggestion lead me to what I believe the issue's were.  After uninstall/reinstall, no spinning cursor but still no Easy Clean.  I had to set Icon as "run as administrator".  Now all was good including Easy Clean until I dropped a copy of the .ini file into CCfolder.  Spinning cursor again.  I Started over then I manually set options and all is working again as expected. Sounds like a corrupted .ini file now.

    Should the install process have set icon as "run as administrator"?

    I sent a new icon to the desktop from the CCfolder and it was not set as  "run as administrator".

    Thanks for your sleuthing. Can you DM me the clean and corrupted .ini files? I'll shoot them over to the devs on Monday to see if they can trace a root cause for a fix.

  5. The Software Updater was a popular addition and we've been looking at how to expand it further.  Driver Updates seems like a logical step.  Of course, having built something like that there would be a bit of work in keeping it up-to-date across all of the different devices and hardware manufacturers - so it will depend on demand.

  6. 6 hours ago, mjs warlord said:

    I  used a rival companies program to find the deleted word file from my hard drive but it only confirmed it existed , I would have to pay £74 to get fully working program to retrieve the document.

    I saw some videos of recuva on you tube but they did not cover the bits I wanted to do they were pen drive recovery examples.

    Can somebody please give me a step by step guide on how to recover word documents that I need to get back ( only 3 important ones ) , they will be on my c drive 


    Recuva (https://www.ccleaner.com/recuva) works on your internal drives and portable drives.  In most cases, simply clicking through the screens will get you what you need.  If that doesn't recover it on the first try, https://www.ccleaner.com/docs/recuva/introducing-recuva has a complete guide to all of the options.

    £74 seems rather steep - but I suppose someone has to pay for the advertising those companies do.  Note that Recuva will recover your files for free (for non-commercial home users, that is - businesses all need to pay for Piriform products).  That being said, if you feel it has saved something important you are more than welcome to pay the £19.95 price-tag.

  7. 16 minutes ago, Jamin4u said:

    After install, I start the program and I see a blank Gui with a spinning cursor. 

    Have tried all flavors of install and portable packages for each.

    5.55 works as expected.

    Blank white or blank black? Are you able to screenshot it? Also, is this Windows 10 release 1803, 1809 or the new 1903?

  8. 11 minutes ago, atttim said:

    1. The version I was running had no problems running before the W10 Update of last Tuesday

    2. Its a Pro version and when it offered me the latest update, it would not update and remained the version prior to the offered latest update.

    3.If I use your link above for the latest update, will I have to pay again for that version in the link ??? Your link is asking for money !!!

    4. Cant send you a Screenshot as I don't know how to do it of the W10  pop up requested, if you can advise , I will try it ??

    Sorry to hear you got stuck on the old version.  If your Pro licence hasn't expired there is absolutely no need to pay again. Dodge the blue "buy now" buttons and click the green "download" button to grab the latest version.

    (... and don't worry if you aren't able to grab a picture of that error message)

  9. 11 minutes ago, atttim said:

    Just installed W10 Tues update, Desktop CC Symbol now showing as a blank white page.

    When I activate this white page W10 pop up with words " This App Cannot Run On Your PC. Find a version for your PC, Check with Software Supplier "

    HELP.…......what do I do please ??

    Am on Pro Version

    Older versions of CCleaner are incompatible with the latest version of Windows.  If you upgrade your CCleaner to the latest version (https://www.ccleaner.com/ccleaner/download) you should be good to go!

    That said though, Microsoft should have a link in the message to help you get directly to downloading the new version.  Are you able to screenshot that W10 message for us please?

  10. 6 hours ago, kokoloko said:

    hello i want to know if this is legal:


    thank you

    While there are some legitimate resellers of Piriform software online, anything sold at this price is pretty much always an illegal hacked/cracked version.  We cannot guarantee that it will work, or that it won't be disabled at some point in the future.  Certainly no support is available for pirated software. 

    While we're working with eBay to protect customers from this sort of thing, a few always slip through the cracks. eBay has now been notified about this one, but if you have already purchased I would recommend requesting a refund before the seller disappears.

  11. McAfee (whitelabelled) has also been on Samsung phones since the S7 series. Despite the negative reaction in the comments section of that article from folks who may be less than overjoyed with having McAfee preloaded on their PCs, if they take the same approach with the TVs as with the phones it is likely that no-one will notice that it is even on there.

  12. Это неожиданно появилось около недели назад. Разработчики сообщили об этом ложном срабатывании Яндексу.

    (This suddenly popped up about a week ago. The developers have reported this false positive to Yandex.)

  13. @jeppari after you install CCleaner (https://download.ccleaner.com/ccsetup556.exe) on your other PCs the serial key code that you got when you purchased online should work to activate those as well (Menu Options > About > Upgrade to Pro).

    Same with the additional software that comes with the bundle - Defraggler (https://www.ccleaner.com/defraggler/download/standard), Recuva (https://www.ccleaner.com/recuva/download/standard) and Speccy (https://www.ccleaner.com/speccy/download/standard)

  14. For legal reasons, CCleaner (and many other software companies) cannot permit people to use their software if they ping from an IP address in Iran.  It looks like your Kazakh ISP Kar-Tel has some IP addresses that are tagged as being from Iran in some geoIP databases.  If you are being assigned an IP address dynamically, you may find that next time you connect to the internet you are assigned one from a "safe" range (check db-ip.com, as that seemed to be one of the ones that was flagging you). 

    Your ISP is also likely to be working with geoIP providers to get this corrected, but most of them should have a "report wrong location" link on their IP search results page.

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