I have also had a payment taken without my permission. Currently speaking with the Customer Service team via email who cannot locate my account. I did pay for a version last year but did not see anything about auto renewal. What makes things worse the computer I purchased it for I have not used for the last 11 months. I now use a PC instead of an Apple computer that had the windows version because of all the issues when trying to connect via VPN. I am hoping then can resolve this ASAP or I will report this as fraud.