nukecad
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Posts posted by nukecad
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Nobody said that malwarebytes was a general problem, just for that user.
You do have Trend Micro which is a known problem with v5.65.
The fact that you can roll back to v5.64 without any problem is a strong indication that the problem is with Trend Micro not having updated their definitions yet.
Piriform/CCleaner can do nothing about that, it's up to Trend to get their fingers out and update their definitions.
To be fair though I believe that they already have, if you look on virus total then Trend Micro shows v5.65 as clean.
Is Trend up to date on your computer?
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Malwarebytes can be known for this problem from time to time with various softwares.
The ransomware protection component is especially prone to doing it, it seems a bit too keen at times.You might want to report it over there: https://forums.malwarebytes.com/
There is obviously an issue for some users and at this stage we are trying to work out if it's a bug or simply a case of the AV's needing to update their definitions for the new CCeaner version.
It often happens with a new version of any software that AVs take a couple of days (or even weeks) to update their definitions and stop blocking it.
It depends on just how the particular AVs detection engine works, which is why some are more prone to doing it than others.Trend Security/Trend Micro are confirmed to be blocking v5.65 at the moment, and McAfee is also reported as doing so.
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3 hours ago, Fred2020 said:
My CCleaner Pro has also stopped working. I have McAfee AV not TrendMicro.
Thanks for that Fred.
What happens if you pause or turn your McAfee off for a moment to try running CCleaner, or make CCleaner an exception in McAffee?
If there is a bug and it's not just a question of the AV's needing to update their definitions for the new version, then the more information we can gather the more the developers will have to work with.
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12 hours ago, bil said:
thanks for your helpful comments. I'm using the free version of ccleaner. But I think the problem must be the Trend security because I turned off and ccleaner worked! Is there something I can do to allow ccleaner to run without turning trend off everytime? Many thanks Bil
Try making CCleaner an exception in Trend until they update their definition files.
Also make sure that Trend is up to date on your computer.
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I've split this into it's own thread as where it was posted was about different issue, and I've moved it to the software sub-forum.
@Giapet It sounds as if you may have a broken/corrupt icon cache.
See this for how to reset/rebuild it: https://www.howtogeek.com/232779/how-to-rebuild-a-broken-icon-cache-in-windows-10/
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8 hours ago, Andavari said:
I thought the reasoning was because of increasing screen size/resolution.
That's what they said at the time, but then along came Easy Clean (the early Healh Check) with it's big graphics.
Make your own mind up which was the real reason. -
Are either or both of you using Trend Micro?
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I don't think that anyone here would disagree with you.
We have made the same point strongly more than once to the Piriform staff, and we will continue to make it.
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So it was just the AV taking time to catch up with it's definitions then.
Good to hear that it's ok now.
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Ah OK, I see the misunderstanding.
Health Check has a simplified user interface, and what it cleans follows it's own cleaning rules.
The Ticking/Unticking of things (such as Firefox components) in the Custom Clean area are settings for Custom Clean only.
The Custom Clean Settings are not, and will not, be used by Health Check.
You cannot change the settings that Health Check will use.
Health Check will always use it's own built-in cleaning rules each and every time that you run it.
Look at the Icons -
Custom Clean icon has a little 'settings' cogwheel to show you can change it's settings, - Health Check icon doesn't because you can't change it's settings.If you want more control of just what is cleaned or not by ticking/unticking the Custom Clean options then you have to use Custom Clean itself to clean.
To change which method CCleaner uses as the default, and so for any scheduled cleans, go to Otions>Settings and change the 'CCleaner Home Screen'.
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That was a known issue in v5.64 and has been fixed in v5.65 which was released yesterday.
https://community.ccleaner.com/topic/57660-ccleaner-v5657632/?tab=comments#comment-317202It was actually connecting to the server but displaying the wrong message when Health Check found that no software needed to be updated.
See here for more details:
https://community.ccleaner.com/topic/57004-health-check-unable-to-reach-server-message-to-be-fixed-in-version-565/page/3/?tab=comments#comment-316488If you are still seeing this with v5.65 then please post back, the devs would be interested to find out why.
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The file that Riacrdo is talking about is not the CCleaner installer. (Sorry, I'd missed that).
It appears to be the 'Emergency Updater'?But that doesn't usually have the version number, just 'ccupdate.exe', and the pathname in the screenshot looks odd.
ccupdate.exe also shows as clean on VT:
https://www.virustotal.com/gui/file/6c997590da9a900e09fb0e0f469ed09c07199e461661d0346f9dd431f9534b26/detectionDoes the file "C:\Program Files\CCleaner\temp_ccupdate\ccupdate5.65.7632.exe" actually exist on your computer?
Does the folder "temp_ccupdate" even exist?
(or is it only in Kaspersky that you saw it?).Can you tell us where you downloaded CCleaner v5.65 from?
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You will need to contact support and ask them about transferring your license; it's not something that we can do on the open forum.
There is a contact form here: https://support.piriform.com/hc/en-us/requests/new
Or you can email them: support@ccleaner.com
Be aware that we are told they are busy at the moment following the new version release, and so the reply may be a bit slow.
Sie müssen sich an den Support wenden und ihn nach der Übertragung Ihrer Lizenz fragen. Das können wir im offenen Forum nicht tun.
Hier finden Sie ein Kontaktformular: https://support.piriform.com/hc/en-us/requests/new
Oder Sie können ihnen eine E-Mail senden: support@ccleaner.com
Beachten Sie, dass uns mitgeteilt wird, dass sie derzeit nach der Veröffentlichung der neuen Version beschäftigt sind. Daher kann die Antwort etwas langsam sein.
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"Status control"? Where are you seeing that in CCleaner?
Please explain a bit more what you are meaning.
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It grew in size some versions ago, you can't make it any smaller.
There were posts about it at the time, they have no plans or intention to change that minimum size or make it resizable below that minimum.
(My view is that it was done in preparation for Easy Clean/Health Check which needs that minimum size to get their fancy graphics on). -
Another user reports that it is indeed their Trend Micro that is causing this. (But we have other reports as well that haven't yet said what AV they are using).
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Try turning off your microwave (radar oven)
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Every software that releases a new version gets one or two AV's not recognising the new version at first
It happens because they 'see' something different than they expect from that software and so are not sure if it's real or a fake.
Once the AV company gets it's finger out and updates their listing all is well again.I've submitted ccsetup565.exe to a VirusTotal check and all 67 AV engines that responded say that it's clean - including Kaspersky
https://www.virustotal.com/gui/file/810d4b0d8f4171b13f6d5a4c5c6c5e33209af7af6c378a2218007caae12dc2d6/detection -
There are a couple of reports of it today with Windows 7, but those don't give a mesage.
Can you post a screenshot of that meaasge?
Could you also tell us:
Is your CCleaner Free or Pro?
In the new CCleaner version, if you can open them, do you have Smart Cleaning enabled?
Do you have Scheduling set and turned on?
Are you using winapp2, or any other extension to CCleaner?
What anti-virus are you using? Sorry, you already said - Trend security.Those might help suggest what the issue may be.
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Could you tell us which version of Windows you are using? and if your CCleaner is the Free or Pro version?Uninstall/reinstall is often a way to cure issues like this, it may be as well to download a new installer as well just in case something went wrong during the download.Of course uninstall/reinstall will lose your current CCleaner setings and the new install will have the default settings.Let us know how it goes.
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I'm not sure what the problem could be, I'm not seeing it myself.
Could you tell us:
What Windows version is each computer running?
In the new CCleaner versions, when you can open them, do you have Smart Cleaning enabled? (That runs in the background, and a new install/update turns it on).
Do you have Scheduling set and turned on?
Are you using winapp2, or any other extension to CCleaner?
What anti-virus are you using?No guarantees, but those might help suggest what the issue may be.
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Just to expand on what Nergal says there:
Health Check has a simplified user interface, and what it cleans follows it's own cleaning rules.
The Ticking/Unticking of things (such as Firefox components) in the Custom Clean area are settings for Custom Clean only.
The Custom Clean Settings are not, and will not, be used by Health Check.
You cannot change the settings that Health Check will use.
Health Check will always use it's own built-in cleaning rules each and every time that you run it.
Look at the Icons -
Custom Clean icon has a little 'settings' cogwheel to show you can change it's settings, - Health Check icon doesn't because you can't change it's settings.If you want more control of just what is cleaned or not by ticking/unticking the Custom Clean options then you have to use Custom Clean itself to clean.
To change which method CCleaner uses as the default go to Otions>Settings and change the 'CCleaner Home Screen'.
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Sorry it's not clear what you mean from that.
Could you post a screenshot of the error, and tell us which version of CCleaner you are using please.
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'Egads' is a message from Chrome, usually seen when a Chromium based browser fails to install/update. I'm not sure why you are seeing that in CCleaner?
0x80040c01 is a software update error, so I'll guess it's happening after Health Check has found app(s) to update and you clicked 'Make it Better'.
That particular error code can have many causes, so it can be hard to track down just what is causing it.
I suggest that in CCleaner you go to Tools>Software Updater and see what it finds to be updated.
See if software Updater can update it, and if it can then please let us know and we can flag up that Health Check may have a problem.
If Software Updater can't update it either then it shows that the problem lies elsewhere.
In that case I'd try opening whatever app was found to need updating and try using its own update button.PS. If you use Custom Clean in CCleaner then it doesn't do that software check as standard, so that would avoid you seeing that error until you can work out just what's causing it.
You can set Custom Clean to be the default clean in Options>Settings>CCleaner Home Screen.
Update failure
in CCleaner Bug Reporting
Posted
And as said above I've also checked the ccleaner.exe and ccleaner64.exe runfiles and nothing, including TrendMicro is showing any problem with those either.
https://www.virustotal.com/gui/file/d2f391341c8145f3faf445db6c6ef3adf2019f1f8264cd7c4bd52239d6bfbff0/detection