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nukecad

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Posts posted by nukecad

    CCleaner disappears!

    in CCleaner Suggestions

    Posted

    I'd suggest looking at you McAfee and see if there is any log of it removing/quarantining CCleaner.

    I'd also try making sure that your McAffee is up to date and maybe making CCleaner an exclusion in McAfee, at least for a while.
    If you are using MB with McAfee then you'll probably already know how to make exclusions.

    Whilst it's mostly been Trend Micro that is blocking/removing v5.65, there have also been reports of McAffee doing the same.

    With both AV's the reports are that if you update the AV then the blocking usually ends, if not then making CCleaner an exclusion in the updated AV does the job.

    (With TM you have to get the latest 2020 version from their webpage, updating from within the programme isn't enough).

    Malwarebytes does not seem to be an issue, because it works differently to traditional AV's.

    Alaska?

    in CCleaner

    Posted

    Quote

    It's grayed out

    That's just a blizzard - they have a lot of them in Alaska.

    Sorry, but without a link we have no idea what/which map you are talking about.

    CCleaner disappears!

    in CCleaner Suggestions

    Posted

    It is a problem with some AntiVirus programmes at the moment.

    They are not recognising the new version of CCleaner so they are stopping it running or even removing it.

    (And because of the coronavirus crisis they are short staffed and so it's taking them time to update their whitelists).

    Which anti virus programme are  each of you using?

    No Undo/Confirm Option on Health Check

    in CCleaner Bug Reporting

    Posted

    Running Health Check will not install Google Chrome.

    The Chrome offer isn't new, it's happened for years, well before Health Check.
    You will see many complaints about it on this forum.

    Installing CCleaner using the standard installer may still install Google Chrome, if you don't untick the pre-ticked offer.
    The same as it has done for years if you were not careful to untick the offer.

    Whilst the offers for Avast/Piriform products now have a new page with Accept/Decline buttons, the Google Crome offer is still as it always was and is still pre-ticked.

    image.png

     

    How to get rid of Google Chrome entry in CCleaner

    in CCleaner Help Requests

    Posted

    I don't think that's correct, my CCleaner shows Edge Chromium but it does not and has never shown Google Chrome.

    There must have been some entry somewhere from Google Chrome.

    It may have been simply fortuitous that uninstalling Edge Chromium also removed the rogue google registry entry as well.

    Google Chrome is very persistent, once you've had it on your machine it's hard to get completely rid of all traces.

    As you seem to have got rid of it then however you did it doesn't realy matter.

    Duplicate File Finder

    in CCleaner Help Requests

    Posted

    You have asked this question at least once each year since 2018, this is now your fourth thread with the same question.
    In fact it's the only question that you have ever asked.
    https://community.ccleaner.com/profile/81585-rjlocal22/?wr=eyJhcHAiOiJmb3J1bXMiLCJtb2R1bGUiOiJmb3J1bXMtY29tbWVudCIsImlkXzEiOjU3ODE4LCJpZF8yIjozMTc4OTR9

    The answer is still the same. (It will not change).

    The files are probably not being deleted because they are system files, and either in use or protected.

    You should not delete duplicate system files, the duplicates are often needed in more than one place, and deleting them may cause things to stop working.

    Duplicate finder should normally only be used to find duplicates of your pictures, videos, music files, documents, etc. and remove any unwanted ones.

    What is cleaned in MS Search ?

    in CCleaner Help Requests

    Posted

    Haven't got a clue, and this sort of information is kept close to the developers chests.

    Try right clicking on it and picking analyze from the context menu to see if it finds anything on your machine.
    It doesn't find anything on mine currently, but I don't use search much anyway.

    (It take a guess at: "C:\ProgramData\Microsoft\Search\Data\Temp\" but that is a guess).

    Please, make Health Check optional

    in CCleaner Suggestions

    Posted

    It not a scam, it is simply the way that Windows works. (And what Health Check calls 'trackers' are not what you or I would usually call trackers).

    In this particular case it is the Windows restart that is re-creating the files that are found to be cleaned.

    See the link in my signature below any of my posts for an explanation.

    If you can't see my signature because of your browser settings then:
    https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

    Mike

    in CCleaner Help Requests

    Posted

    8 hours ago, Yinzer said:

    I uninstalled and reinstalled the ccleaner program.  It opened and worked once. After I exited and tried to open it again by double-clicking ther icon on my desktop, it would not open again.


    This 'only run once following install' behaviour is a sign that a programme is being blocked from running by your antivirus programme.

    So as Hazelnut asked which AV are you using?

    Downloading Speccy

    in Speccy Bug Reporting

    Posted

    I suspect that your anti-virus may be blocking the install.

    (PS. Trend Micro was/is an issue with CCleaner v5.65 not with Speccy , at least not a known issue with Speccy).

    Are you saying that you now have 2 anti virus programmes running? You should not do that - they will clash and cause problems.
    The rule is never to run more than one anti virus at once.

    If you do have 2 running then I would decide which AV you want to use and disable or uninstall the other.

    Then I would temporarily pause/disable the one you have decided to use and try installing Speccy again. (Don't forget to untick the chrome offer if it shows).
    Once Speccy is installed then re-enable your chosen AV.

    You may also want/need to make Speccy an exclusion in whichever AV you choose to use.

    John

    in CCleaner Bug Reporting

    Posted

    We need more details please, there is not enough there to give you any help.

    What do you mean by 'Not Loading'?
    (Not downloading, not installing, not running after installing, other?)
    Which Windows version are you using?
    Which AntiVurus are you using?

    offline issue

    in CCleaner Bug Reporting

    Posted

    We cleared that issue up a while back, it was simply the wrong message being displayed.

    CCleaner was connecting to the server but if it found nothing needed to be updated then it was showning the wrong message.
    It's been corrected in v5.65 which will be why you are not seeing it anymore.

    PS. As a different issue to note - Many programmes (not just CCleaner) are having server connection issues at the moment, the internet is under strain from everyone using it from home during the current C-19 crisis.
    And Microsoft are doing some scheduled maintanance/modification of server software which is affecting many servers, unfortunate timing.

    CCleaner won't open on my Mac

    in CCleaner for Mac

    Posted

    13 hours ago, Kevin Beglan said:

    In order for me to whitelist it, Total AV would first had to have flagged it - which it hasn't.

    Not according to that link that Hazelnut posted, did you try it?

    That shows how to exclude a file/folder that hasn't (yet) been flagged.

    PS. I don't use a Mac or Total AV either, but those instructions seem clear enough, I'd exclude the whole CCleaner folder.

    restore registry keys removed

    in CCleaner Help Requests

    Posted

    What operating system is your elderly computer using? I'd assume XP or Vista if CCleaner is no longer compatible.

    Prices for Pro licences are usually for a year unless it says otherwise, BUT-

    If you cannot run the latest CCleaner on your machine then it is of no use whatsoever to you to purchase CCleaner Pro.
    The first things that happens when you register a Pro version is that it updates itself to the latest available version of CCleaner, which is not compatible with your machine so it won't work.
    If you have XP or Vista then the best you can do is use the latest compatible version in Free mode.

    The last version of CCleane compatible with XP and Vista is v5.64, which you can download from Filehippo.
    It can be found under 'Older Versions' on the right of: https://filehippo.com/download_ccleaner/

    If you are still running one of those old operating systems then you are going to find that fewer and fewer applications will  be compatible so you won't be able to use the latest versions.

    The lastest versions of Webroot Secure Anywhere won't run on them, which is not realy a good idea as using an old vesion of an avtivirus means that you are not fully protected, and it may cause other problems with newer applications.

    The recent rash of negative comments you mention are a case in point, many/most of those comments are from users of Trend Micro antivirus that was not up to date and so was blocking CCleaner v5.65 from running.
    Once they updated TM then the problem dissappeared.

    PS. Your post seem to imply that you think that CCleaner is a security tool or even an antivirus app. It isn't - it's a junk cleaner.
    CCleaner does not protect your computer in any way, it simply removes unwanted/unneeded temporary files, cookies, etc.

    Realy the best solution is to get a new computer (or a new OS if the old hardware is compatible, but I doubt it will be).
    As said you are going to find that more and more applications are going to stop updating or even stop working.
    I know that can be a struggle financially, I've been there myself when my old XP laptop started playing up, but if you want to keep using a computer then it's something you have to do now and again.
    Just like automobiles they need to be replaced with a new one every so often.


     

     

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