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Posts posted by nukecad

  1. As above open CCleaner (if from the bin then 'Open' and not 'Run') and change the Home Screen to be Custom Clean and not Health Check.

    If you have not used it for 'a month or so' then CCleaner will be checking for a new version (and there is one, there is usually a monthly update).

    If your antivirus or firewall is blocking the update that could explain the spinning circle.

    Can you tell us:

    Your Windows 10 version, your antivirus and what version it is, and your current CCleaner version.

  2. Let's take those one at a time:

    'It's time for your PC's Health check..." is the loading page for, - you've guessed it CCleaners Health Check cleaning routine.
    Health Check does a clean using it's own rules, (and if you have bought CCleaner Pro also checks for unwanted startup apps and for some software updates).
    It has very few things  that you can change and any changes only apply for that one time.
    It is meant as a quick way that inexperienced users can do a quick clean.

    If you want to run Health Check then just click on 'Skip to start Health Check'on that screen and Health Check will run without showing the introduction screens first.

    If you are running Health Check and you have a browser open then Health Check will tell you it needs to be cosed so that Helath Check can analyze and clean your browser - if you don't want to close the browser then untick the blue box(es) and CCleaner will 'Skip' it for that one time, so wil leave it open and not clean it.
    It will ask you this everytime that you run Health Check with a browser open.


    If you don't want to use Health Check at all and want to use Custom Clean instead then set Custom Clean as your default.
    To do that go to Options>Settings and change the 'CCleaner Home Screen' to 'Custom Clean'.
    You can set your own rules for Custom Clean, those rules only apply to Custom Clean and not to Health Check.

    CCleaner's Custom Clean will empty your recycle bin according to the setting you have told it to use.
    If you want to shred files so that they can't later be recovered by recovery software then set Options>Settings>Secure file Deletion to 'Simple overwrite (1 pass)'.
    There are options for more than 1 pass, but they are not needed with modern computers and just take longer.

    Not sure about your spinning circle because I don't know just what you had done before you got it.
    A spinning circle simply means an app is busy, it could already be running, or trying to connect to the internet, or ......

    The general enquiry form isn't showing any error for me: https://support.piriform.com/hc/en-us/requests/new
    Was this the form you were trying to use?

  3. 2 hours ago, BTINAZ said:

    ... when I run the program, it appears to say everything has been cleaned; yet I tried running it again and there were remnants that showed up when a second scan was done. 

    What do you have to say about that?

    It's normal computer behaviour to see things come back straight after you have cleaned them.

    It gets asked about so often that I put a link to an explanation in my signature, which shows at the bottom of every post I make.
    But I'm aware that if someone is using a phone/tablet they may not always see the signatures.

    Here is the link that explains why it happens, and what you can do to stop some (not all) of it:
    Scroll down to "Files and 'Trackers' that re-appear straight after cleaning"


  4. It's not necessarily about writing, CFA may be stopping it from deleting things. (Cleaning junk).

    If you have Smart Cleaning enabled then that could be why you would see that message when CCleaner isn't open as such.
    Smart Cleaning has tried to clean something but CFA stopped it?

    Or possibly if you have check for updates on CCleaner is checking every couple of hours and then trying to make a note of the time it checked but CFA is stopping it making that note?

    PS. I think by 'Memory' it just means storage memory - it is Controlled Folder Access, and Folders are file storage on your drive.

  5. "\Device\Harddisk0\DR0" is disc '0' on your system, which is usually the system drive (where Windows itself is installed).

    The junk files that CCleaner cleans will mostly be on that system drive, (some of them may even be in your Documents folder, it depends what apps you use. Some apps store temporary files in your Documents folder),
    Controlled Folder Access gets cautious and will often stop non-microsoft apps deleting things from controlled folders.
    So if CFA is blocking CCleaner you will have to change it's settings to allow CCleaner to do it's job.
    * (You may find CFA interferes with other apps you have as well, see below).

    As in that notification you got, Micosoft say about Controlled Folder Access:


    Occasionally, an app that is safe to use will be identified as harmful. This happens because Microsoft wants to keep you safe and will sometimes err on the side of caution; however, this might interfere with how you normally use your PC. You can add an app to the list of safe or allowed apps to prevent them from being blocked.

    To do that go to: Virus & threat protection settings>Manage settings.
    Under Controlled folder access, select Manage Controlled folder access.
    Next Allow an app through controlled folder access then + Add an allowed app.
    You will get an option to add a Recently blocked app or Browse all apps. If CCleaner has been blocked by CFA then it should be in the recently blocked list.

    Of course the other option is to turn Controlled Folder Access off again.
    * When I last turned it on I found that it was stopping my non-Microsoft Wordprocessor and Spreadsheet apps from saving files in my documents folder (It wouldn't let the old backup files be deleted/changed to make a new backup of a modified file).
    I don't know if CFA has changed since, but at that time it was tending to block anything that wasn't Microsofts own apps.


  6. 5 hours ago, tirregemo said:

     Another problem is that there is no harddisk and no ssd... it is a 64 Gb chip soldered to the motherboard.

    I've not heard of an Ideapad with soldered storage rather than a removable drive.

    They do have soldered in RAM chips, so you can't change the RAM without desoldering it;  but if you can't see an obvious seperate storage drive then the storage will most likely be a M.2 SSD, which can be swapped out.
    M.2 SSD's do look a bit like a mini circuit board with chips on and have no casing, but they fit into a slot so can be fairly easily changed/upgraded.

  7. Usually if a browser (any browser) is not being cleaned then it's because something is still running in the background, CCleaner cannot clean it if it's still open/running.
    Quite often it's one of the extensions/add-ons, but it could be a built in browser updater or similar.

    Open and close the browser and with the browser closed open Task Manager to see if you can spot anything related to the browser or an extension/add-on still running in the background.
    That should point up if it's a particular extension/add-on/updater/etc. that is still running in the background.

    For Brave in particular go to brave://settings/system and make sure that Continue running background apps when Brave is closed is disabled.

  8. 19 hours ago, Pjoterek said:

    @nukecadAfter few days I am sure it is a problem with Discord. I don't know what can i do now. 

    I think that you need to talk to Discord about that then, here is their help page:


    However as noted in that thread I linked above Discord automatic updates slowing down computers is a long standing complaint among Discord users.

    You could consider uninstalling Discord and using something else:


  9. That's a network error saying that a server cannot be contacted for whatever reason.

    The server could be down, your AV/firewall may be blocking access, something else between you and that particular server (eg. your internet service provider) may be having a problem.

    The latest CCleaner is v5.83.9050.

    I suggest that you download the 'Slim' installer from here (3rd one down) and use that to install the latest CCleaner:

    (That 'Slim' installer installs exactly the same CCleaner but it doesn't try to contact the same servers during the installation).

  10. It's fairly standard practice that the caret points downwards when the list is open.

    Whether the caret points upwards, or sideways to the text, when the list is closed is more variable. Some do that one way some the other.

    eg. Windows File Explorer.
    With an open list the caret points down:

    For a closed list the caret points sideways to the text:


    TBH though there is no hard and fast rule for which way the caret should point, or even if a caret shoud be used.
    Many softwares and websites use plus/minus symbols instead, "+" to show more, "-" to show less.

  11. Simply install CCleaner Free on the new drive and open it.

    In CCleaner Free go to Options>About>Upgrade to Pro and enter you registered key and name when asked, then click on 'Register'.

    More info and screenshots: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

    If you don't know your key, and can't get it from CCleaner Options>About>Licence Information on the old drive, then you can use this to get it sent to you again:

  12. You'd need to give more details of just what you did however it doesn't look good.

    It would depend on how the ransomware worked - but almost certainly NO.

    At best all you would recover from the re-formatted drive would be the ransomware encryted files.
    You might, just possibly, get a few from before encryption but most will have been overwritten with encrypted files.

    If it were that easy to get files back from before ransomware encrypted them then ransomware wouldn't be as much of a problem.

    You should realy be asking on a Malware forum (such as the Malwarebytes forum) about the possibility of unencrypting the files, it can be done for some ransomwares - but if you've already formatted the drive even that may no longer be a remote possibility.
    You should still go to a malware removal forum to get you machine checked over and cleared of any remains of the ransomware.

    The only real way to get files back from ransomware is to have a backup of the files on another disc that isn't left connected to your computer.
    Then once you have fully cleared out the ransomware from your computer you can restore those files from the backup.

  13. This discrepancy has been noted before.

    Best guess is that it's counting something as cleaned more than once, but the developers seem to be having trouble tracking it down.
    Some of us think it's related to another small glitch where Custom Clean will sometimes show everything twice.

    However there is one other common possiblity that you may want to check.

    Sometimes the Windows Recycle Bin gets corrupted and Windows thinks it's still got MB or even GB of data in there even though it's empty.
    For some reason this seems to be happening more often in the past year or so, it looks like a bug has crept in during one of the Windows Updates.
    Most users don't even notice a corrupted recycle bin, (unless they use something like CCleaner to clear the bin), so Microsoft don't seem to be in a hurry to fix it.

    CCleaner goes along with Windows and although it doesn't find the 'phantom' deleted files to clean it then says it's all been cleared - including those 'phantom' MB/GB - so says it's cleared more than it found.
    This Windows bug shows better in Custom Clean than Health Check, if you have a corrupted bin then Custom Clean always says it has cleared MB/GB from the bin, even when there is nothing actually in there.

    A corrupted Recycle Bin is easy to fix, you just delete the faulty bin and Windows creates a fresh new one, so you may want to give it a go just to make sure yours is OK:


  14. It has been noted before that the changelog and download pages are not up to date.
    (In fact you asked about it yourself last September).

    Even though the changelog and download pages still show v1.32.740 it downloads/installs v1.32.774.

    If you open Speccy and go to Help>About it should show that you already have v1.32.774 installed.

    PS. CCleaners 'Software Updater' (and Health Check Pro) will also pick this up if you have Speccy v1.32.740 installed but for some reason you don't have v1.32.774 yet.

  15. That is a browser hijacker, not particularly nasty but definitely something you don't want.

    I don't know if it's the cause of your problem but let Defender remove it.

    Then scan again with Defender and Malwarebytes.
    And as said above I'd also download/scan with Malwarebytes ADWcleaner, although the two overlap most of the time ADW can find different things from the main Malwarebytes and vice-versa.

  16. Are you using Health Check or Custom Clean?

    Health Check will not wipe free space, WFS can take a long time and isn't needed unless you are selling/passing on your hard drive or computer.

    To use WFS you have to use Custom Clean, with the correct things ticked, or use the seperate Drive Wiper Tool.

    Are you aware what Wipe Free Space does?
    It overwrites deleted files so that they cannot later be recovered by recovery software.
    As said a general user would not need to do that unless they were moving their hard drive on or selling it.
    It won't save any space, it won't speed up your computer - there is no need to use it unless someone else is going to get the drive.

  17. Wipe Free Space was temporarily disabled due to a safety concern but is now enabled again.

    You say 'newest version' but could you tell us what version number it says at the top left of the CCleaner screen.

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