nukecad
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Posts posted by nukecad
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One cause of that not-updating issue can be if your AV/firewall is blocking the connection to the update server.
(Some people have also been know to deliberately add firewall rules to block automatic connections to CCleaner/Avast).In which case manually updating it yourself by downloading from the 'builds' page will usually work.
You may want to bookmark or make a note of that page in case you need it again for downloading future updates.
As I said above many users, including myself, always manually update from that page rather that clicking on 'Update Now'. -
They were common/everyday use apps that were affected for that user, no need to check obscure stuff - it was just a thought.
There is obviously something odd happening with some users machines which is why we are getting these reports, but it's not with most machines or everybody would be shouting.
It's a question of working out just what is causing the issue, and that's always harder to work out when it's affecting some but not others.
The trick is to try and find out just what is different on the affected machines.
Which means collecting the reports and trying to spot if there is something in common between them. -
Simply install CCleaner on the new laptop, then open CCleaner, go to Options>About>Upgrade to Pro and enter your licence key and name.
You can download the latest CCleaner installer here: https://www.piriform.com/ccleaner/builds
If you have mislaid your licence key then see this:
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You need to have patience with the official support.
Support requests are dealt with in the order that they are recieved, so if there are a lot in the queue then it may take a while to get to yours.
At very busy times (and weekends) it could take a couple of days.Sending multiple requests/emails can also confuse things, and may even slow the response down.
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From what you say then your CCleaner is registered already, it's just not updating for some reason.
It may just be a temporary server outage, (Sunday maintenance?), in which case try again later.
Alternatively try downloading and installing the latest version from here:
https://www.piriform.com/ccleaner/builds
It will remember/keep your registration.
TBH regulars here often use the latest 'Slim' installer from that page rather than updating from within CCleaner itself. -
Is it just CCleaner that has been affected?
We had a user last week report that 7 apps had stopped running following the Windows update to version 2004.
After a day or so they all started working again.These days when Windows updates it downloads the needed files, but it may not install all of them for a day or so. (Especially if you turn your machine off following an update).
If you leave your machine on and keep an eye on task manager following an update you can see that the system is still working/updating in the background for as much as a couple of hours afterwards. -
The notifications that you are getting are from 'Smart Cleaning'.
(It has more options in Pro than it does in Free, which is why you are now seeing something different from before).It sounds as if you have the automatic cleaning limits set too low, and have it set to 'Automatically clean with notification'.
To stop the too frequent notifications you could do one or more of:
- Set a higher limit so that it doesn't automatically clean as often,
- Turn off the notifications so that it cleans without notifying you,
- Turn off Smart Cleaning altogether.
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Simply use the form linked above to inform support of your changed email address.
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I've flagged this up to the staff.
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I've flagged this up to the staff.
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You will need to give more information of what you are asking about, or asking to do, for anyone to be able to help you.
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You need to contact support to resolve licencing issues; for privacy reasons it's not something that we can do on the open forum.
There is a contact form here: https://support.piriform.com/hc/en-us/requests/new
Or you can email them: support@ccleaner.com
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If you mean that you want to copy your CCleaner Custom settings to another device:
Save your settings as an .ini file (ccleaner.ini) and then copy that file to the CCleaner folder on the second device.
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Is there a reason why you are posting in such a large font?
(On a forum it's the equivalent of shouting all the time, and considered impolite).
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Good to hear that it sorted itself out. Computers can work in strange ways at times.
It does sound like it was a problem with Windows 10 and booting into safe mode helped Windows recognise something was wrong and fix it.
Win 10 is much better at fixing itself that than older Windows versions were.
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From what you say then it is possibly the registry cleaner that has removed needed entries.
Although nobody else has reported a similar problen with v5.67.You should not be running the registry cleaner regularly, especially not with Windows 10.
Registry Cleaning has it's uses when trying to fix a machine that is already broken, but it will not save more than a few KB of space or 'speed-up' a working machine in any way.
Here is what Microsoft have to say about using a registry cleaner, ie don't use a registry cleaner.
https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilitiesTo your problems.
You seem to have done/tried everything right up to now, except maybe doing a Restart (not shutdown-reboot) after uninstalling the problem apps and before reinstalling them?
First the 'Windows cannot find' File Explorer problem.
Sometimes simply changing an option in File Explore will fix that 'Windows cannot find' error.
(It seems to be a glitch in File Explorer itself and just switching the option fixes it).
Open File Explorer and click the Options button on the right of the toolbar.
That should bring up the 'Folder Options' dialogue open at the 'General' tab.
Change 'Open File Explorer to:' from whichever option it is on to the other option. ('Quick Access' or 'This PC').
You can change it back again later if wanted.
Click 'Apply' click 'OK'.Reboot and see if your apps will launch now
If not then try fix #2 "Re-register Windows 10 apps" as detailed here: https://windowsreport.com/fix-windows-cannot-find-type-name-correctly/
Note that to re-register the apps for all user accounts then modify the string that you input into Powershell by adding '-AllUsers' as below:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}I doubt that you have a malware, if there was malware in CCleaner v5.67 then millions of users would be shouting about it by now. (Me among them).
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18 hours ago, Zorro1 said:
Thank you nukecad. This seems to be a very possible answer, which looks as though I can say goodbye to a part of my life I can never get back. Amazing how many times i back stuff up and yet can still wind up with this. Thanks again.
You had deleted your backups as well?I may be overcautious but I make at least 2 backups of important stuff to different removable drives.
A backup drive can fail just like any other drive.If It's really important then I'll give one copy to a trusted friend to keep for me, so whatever happens at home there is still a safe copy.
These days it's easy to have your stuff backed up 'off site', everyone from banks, to your email provider, to your browser, is offering cloud storage often for free. (If you trust then not to be hacked that is). -
Translation:
QuoteWindows 10 1909 home 64 bit does not work Integrity check. What can I do? Also is it better to keep duplicate files on Program Files, ProgramData or in both paths?
You should not remove duplicate files from either of those locations, those duplicates may be needed and removing them could cause some apps or even your whole computer to stop working properly.
Only remove duplicates of your own files - photos, music, documents, etc.
I'm not sure what you mean by 'Integrity Check'?
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From your description I would guess that Recuva has found and restored the thumbnails of the photos rather than the photo files themselves.
It's quite possible that the actual photo files have been overwritten with something else and so they can't be recovered, whereas the thumbnails which are stored elsewhere can still be recovered.
Someone more familiar with Recuva may have further insights, and maybe suggestions on how to get the actual photos if they are at all still recoverable at all.
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The alert box says that the search has completed. (and found nothing).
What parameters did you have set for the search?
ie. Can you give us a screenshot of the Duplicate Finder screen before you clicked on Search.
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4 hours ago, 1bit said:
can anyone please explain why this is
I've answered with an explanation of why Defraggler may actually fragment some files on the other thread that you made.
Basically it's because the mode you are using with Defreggler is used to consolidate files and not to defragment files.Consolidating files on a disk to save disk space is often wrongly referred to as defragmenting, (even by Defraggler) see my link in your other thread.
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It depends on whether you are using Defraggler to defrag file or to consolidate files.
Defraggler can do either depending on just how it is used. (and confusingly Defraggler, like many other defraggers, calls them both defragmenting).
See this for an explanation of the difference and how to use Defraggler to do either one:
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Could you give more details of just what you are seeing?
Also:
Are you using Health Check or Custom Clean?
Which Windows version are you using?
Which Anti-virus are you using?Note that if you have your Chrome synced then anything that CCleaner removes from your machine will be put back again by the syncing.
See this for why files may come back after cleaning: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 -
CCleaner will only clean the standard locations for files, unless you tell it otherwise.
It will still clear the standard location(s) as well, unless you tell it not to.To do either an 'Include' (or an' Exclude') like this then you have to use Custom Clean, - Health Check will only ever clean it's own list of locations and you can't change that list.
In Custom Clean go to Options>Inlcude>Add and add the path(s) or files that you want to clean.
For example this entry would clear any/all language files from CCleaner's language sub-directory everytime you run Custom Clean.
As well as whole directories the 'Add' gives options to Include individual files, and/or files with a particular extension.
Other Add options let you set files only or files and sub-directories, and only delete older files.
Exclude works in the same way for things that you want Custom Clean to ignore.
PS. Firefox has a number of cache files ususally in ..\appdata\local\{profile Id}\...
...\cache2\*.*
...\cache2\doomed\*.*
...\cache2\entries\*.*
So tell Include to clean files and subdirectories of Cache2, or add each one individually as listed there.EDIT - I forgot to add that you also have to tick 'Custom Fies and Folders' for your Includes to be cleaned.
See: https://www.ccleaner.com/docs/ccleaner/using-ccleaner/including-files-and-folders-for-cleaning
REGISTRAZIONE
in CCleaner
Posted
As it says - double check the exact name that you gave when you purchased.
It has been known for users to spell their name wrongly when purchasing, so they then have to spell it the same wrong way to register.
Also see this: https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional