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nukecad

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Posts posted by nukecad

  1. CCleaner will only clean the standard locations for files, unless you tell it otherwise.
    It will still clear the standard location(s) as well, unless you tell it not to.

    To do either an 'Include' (or an' Exclude') like this then you have to use Custom Clean, - Health Check will only ever clean it's own list of locations and you can't change that list.

    In Custom Clean go to Options>Inlcude>Add and add the path(s) or files that you want to clean.

    For example this entry would clear any/all language files from CCleaner's language sub-directory everytime you run Custom Clean.
    As well as whole directories the 'Add' gives options to Include individual files, and/or files with a particular extension.
    Other Add options let you set files only or files and sub-directories, and only delete older files.
    image.png

    Exclude works in the same way for things that you want Custom Clean to ignore.

    PS. Firefox has a number of cache files ususally in ..\appdata\local\{profile Id}\...
    ...\cache2\*.*
    ...\cache2\doomed\*.*
    ...\cache2\entries\*.*
    So tell Include to clean files and subdirectories of Cache2, or add each one individually as listed there.

     

    EDIT - I forgot to add that you also have to tick 'Custom Fies and Folders' for your Includes to be cleaned.
    See: https://www.ccleaner.com/docs/ccleaner/using-ccleaner/including-files-and-folders-for-cleaning

  2. I don't believe so.

    You see a similar warning with some browsers in Windows.
    They pre-load processes, or continue running background processes after you have closed the browser.
    Which means that to clean them CCleaner has to stop whatever process is running, and it asks you first before stopping them.

  3. About all I can think of extra at the moment is to make sure that Norton is up to date, from the Norton website not just from within itself.

    We saw an issue back in April/May where some AV's were blocking CCleaner from installing or running.
    It seems that with covid-19 lockdowns the AV's were slow to update their definitions for new CCleaner versions.

    But even more confusing was that at least one, Trend Micro, would report that it was up to date when a user clicked 'Check for Updates', but it was the 2018/2019 version that was 'up to date'.
    When those users went to the Trend website and updated to the 2020 version from the site then the block on CCleaner stopped happening for them.

    PS.
    Looking at this I've only just noticed that there are two versions of Norton 360 in use out there, - the older Norton 360™ and the newer Norton™ 360 released last year.
    I don't know if that would make any difference to blocking CCleaner?
    https://uk.norton.com/360

    Quote

    ... for users of our legacy Norton 360™ solutions, we encourage you to try out Norton™ 360. Norton™ 360 brings multiple layers of protection for your devices and online privacy. Innovative protection that includes online privacy protection with Norton™ Secure VPN to help secure your public Wi-Fi connections. And Safecam for PC, to help you block unauthorized access to your webcam.

     

    For real time protection I use Defender, along with Malwarebytes Anti-Exploit stand alone (not the full Malwarebytes4), and Malwarebytes Browser Guard for Firefox.
    All free and as much protection as most will need.
    Then I'll run a weekly scan with the full Malwarebytes4 (free) just as a double check.

  4. The 'Helper tool' is Apple's way of trying to push you to only use apps from their app store, (so they get a cut of any price paid?), it affects most 3rd party software not from the store.

    If a 3rd party app needs Administrator access to run then you will see that message, and have to put in your password to confirm that you have admin rights.
    It's the equivalent of the 'User Account Control' in Windows (but Windows doesn't ask for a password, you just click a button).
    Here's an example from another app (Malwarebytes):
    image.png

    Unfortunately although CCleaner can be set not to show the UAC in Windows it can't do the same for MAC's Helper Tool, it's a restriction of the MAC OS.

    The double password thing with Safari is also a requirement of the Mac OS, since El Capitan, if you want to thoroughly clean Safari then I'm afraid it is what it is.
    See this for an explanation from the support team:

     

  5. It's working fine on Win10 2004 here, but Personal Computers are, well personalised, and it may be that the Windows Update has changed a setting on yours that it didn't change on mine?

    Are you getting any error message when trying to install CCleaner?

    As this was following a Windows update then I'd check that Settings>apps>'Choose where to get apps' has not been set to only allow installing apps from the MS store.
    (I've seen an update change that one before).

    With failed install issues we usually suggest downloading the 'Slim' installer from here and seeing if that will install sucessfully:
    https://www.piriform.com/ccleaner/builds

    If the Slim installer still won't install CCleaner then try the suggestions in the following thread:
    https://community.ccleaner.com/topic/5739-solution-when-ccleaner-wont-install-or-download-windows/

    Note in those tips the distinction between 'Reboot' and 'Restart'.
    (With Win 10 a restart actually clears more than a shutdown and reboot).

  6. Good to hear that you found them and got your workspace back.

    I suspect that there was a reg entry redirecting from Roaming to Local (or vice-versa) and the Registry Cleaner didn't recognise it and so deleted it.

    We don't recommend running any Reg Cleaner on a regular basis, especially not with Windows 10.

    Reg Cleaners do have their uses to help fix a 'broken' computer - But they won't save more than a few KB of space or 'speed up' you machine.

    Here is what Microsoft has to say about using them (basically don't use them):
    https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities

    EDIT.
    One thing to bear in mind is that next time you update OpenRefine it may re-create that registry entry and redirect the directory paths again.

  7. OK running the Registry Cleaner may have lost some kind of link to the workspace directories.

    As you made a backup then you should be able to try restoring the deleted registry entries.

    But first I would check if the data is still there.
    The OpenRefine backup page gives a list of the directories where that data may be depending on your Windows version.
    https://github.com/OpenRefine/OpenRefine/wiki/Back-Up-OpenRefine-Data

    If the data is still somewhere in one of those directories then try restoring your registry backup.

    Simply find the .reg file (usually in your documents folder), right click on it, and select 'Merge' to restore the entries.
    https://www.ccleaner.com/ccleaner/faq/using/how-do-i-restore-registry-backups

    Let us know how it goes.

     

  8. My mistake, I was led astray by your report of CCleaner updating apps, and going on the OpenRefine update pages which say you should always backup your workspace before updating.

    I'm already talking to the person who raised the issue on github about this.
    They were going on your post on Google Groups.

    As far as I can see you are the only person reporting this issue, if CCleaner was removing the OpenRefine workspace then I would expect to see more reports of it.
    (Of course someone has to be first to notice something).

    AFAIK CCleaner does not touch anything OpenRefine by default.

    Can you confirm whether you used Health Check or Custom Clean in CCleaner?
    Did you also run the Registry Cleaner?

     

  9. I assume that you were using Health Check?

    It does give you the option not to update apps, but it's not very intuitive. (Again this has been pointed out to the staff).

    When Health Check shows '# apps to update' under 'Security' then clicking on it will show a list of the apps found to update.
    You can then untick those apps if you don't want them to be updated.

    (PS. clicking on any of the 4 boxes at the bottom of Health Check will show more details of what it has found in that category).

    To avoid this problem in future the I suggest that you use Custom Clean rather than Health Check.
    Custom Clean will not update any apps. (There is a seperate 'Software updater' tool that does that).

    To set Custom Clean as the default method used in CCleaner go to Options>Settings and change 'CCleaner Home Screen' to Custom Clean.

     

  10. It is the Open Refine update itself that has removed your Workspace, (not CCleaner).

    Updating Open Refine may remove your workspace, and the official update page warns you to backup your Workspace before updating Open Refine.
    It's a good idea to back it up regularly, even if you are not updating.
    https://openrefine.org/download.html
    https://github.com/OpenRefine/OpenRefine/wiki/Back-Up-OpenRefine-Data

    I understand your concern though that by automatically updating through CCleaner you didn't know about that warning and didn't get the chance to make a backup.
    The issue has been flagged up to the staff.

    I'm not sure if you can now get that workspace back, but suggest that OpenRefine's user community or 'Contact Us' is the place to ask for help from those more familiar with it:
    https://openrefine.org/community.html

  11. Just to add that you need to always use Custom Clean if you want to keep some cookies like that.

    If you run Health Check then it will use it's own set rules, ignore your Custom rules, and clear the cookies anyway.
    (Which can be useful if you want to clear those particular cookies only now and again).
     

  12. I believe that you mean  "Run CCleaner when the computer starts"?
    And I believe that you have misunderstood just what that does.

    Ticking "Run CCleaner when the computer starts" simply means that when you start your computer CCleaner will do a clean in the background (so you don't see it onscreen) and then close so that it is no longer running.
    It usually takes seconds to do that.

    The thing that starts CCleaner when the computer starts, and doesn't then close it, is "Smart Cleaning".
    Smart Cleaning monitiors your computer for a 'build-up' of junkfiles and removes them when they reach a certain level.
    If you want to use Smart Cleaning then CCleaner has to be running all the time, otherwise it can't monitor what is building up.

    I hope that clears up the misunderstanding.

  13. It's something that has been happening on and off for a while now and the staff are aware of it.

    I noticed one yesterday where a post from 2005 was showing in 'Unread Content' (even though the user had been banned in 2005).

    It appears to be an underlying issue with the Invision software that the forum runs on, which means that only Invision can track it down and sort it out.

    For some reason the announcements section and posts made by 'MrG' are particulary prone to it.
    (Possibly because MrG is a robot and not a real person?)

  14. That's quite a common error with video files, and can have a few causes.

    Google the error code '0xc00d36e5' and you will find various articles about what can cause it and how you can (try to) fix it.
    Many/most of the articles promote their own 'repair tool' as well as giving you manual instructions.
    As I don't know any of these tools (or how good/bad they are) then I won't give a link to any particular one, personally I'd just use the manual methods described.

    The easiest method is to try a different media player that has more codec's as standard. (Windows own players in particular tend to throw this error more often than others).

    Try VCL media player, it's very popular, free, and can play virtually any type of media file.
    Of course - Other media players are available.

     

  15. Basically it's a warning that the app your are downloading (in this case CCleaner) contains advanced features that could cause problems for your computer if used incorrectly.

    (These warnings are meant for inexperienced users - they're a bit like a mother warning chidren not to cross the road on their own).

    Which application is showing you this message?
    I'm assuming that it's your antivirus showing the message, so which antivirus are you using?
    It could also be something that's built into your browser.

    Some AV's, and other security measures, do not like the fact that CCleaner (still) includes a registry cleaner.
    Microsoft themselves keep changing their mind about it, occasionally Windows will show such a warning most of the time it won't.

    And they are quite correct that using the Registry Cleaner can harm your computer - If it is used wrongly, or blindly by someone who is not familiar with the workings of the Registry.

    We do see posts on here at  times from people who have run the Registy Cleaner blithely without understanding what it is intended to be used for, and so have 'broken' their registry.
    Often that means that they have to reinstall Windows again from scratch.
    If you don't understand the Registry then don't run any Registry Cleaner, Especially do not run a registry cleaner if you have Windows 10.

  16. I'm not sure now if this is a genuine post or setup spam. (I note that a link has been removed, but no further action taken).
    Plus although this is the 'Windows Security section the OP is now talking about a Mac.

    We are not alowed to help with malware removal on this forum.
    We are allowed to point you to approved sites where you can get one-to-one help if you think (or know) that your machine is infected.

    Malwarebytes forums have a section where you can get help cleaning up an infected Mac, or just having it checked over if you suspect an infection:
    https://forums.malwarebytes.com/forum/165-mac-malware-removal-help-support/

     

  17. It's just a warning (from Safari probably) that the sites you are visiting may not be fully trusted.

    There could be may reasons why;
    The site may still be using http instead of https
    The sites security licence may be expired (or be due for renewal).
    there nay be something dodgy about an advertisment on that webpage.
    There may have been some 'infection' on that site in the past.
    and other reasons.

    They are just being careful and looking after you, sometimes they are too careful - but they are trying to look after people who don't know much about computers and computer scams.

    I use Malwarebytes Bowser Guard on Firefox and get 4 or 5 similar warnings everyday;.
    It depends what I am looking at - as a moderator of a few forums I probably see and visit more dodgy stuff than a 'normal' computer user would.

    In the end they are just warnings to say:
    'that webpage/website has something unusal that we don't like and we think you should avoid it - but it's up to you to decide'.
    Of course the only way to decide is to go there and have a look for yourself.

    And that's up to you, if you are unsure then don't go there.

  18. We have seen this before, but not for a while.

    Which version of Windows are you using?

    If I remember correctly then it can happen if you are using a low resolution or a magnification factor on your desktop, usually as part of Windows Accessibility options.

    Clicking on the Maximise button in the CCleaner window should fit it to your screen resolution so that you can access everything.
    image.png

  19. If it's being removed after it has installed then that's usually being done by an Antivirus app.

    There are currently (at least) three AV's where if the AV is an old version it will remove the latest CCleaner versions.
    Updating from within the AV itself will not always cure the issue, you need to download the latest version from the AV's website.

    For example - Trend Micro 2018 and 2019 will both say that they are up to date but will remove newer CCleaner versions, Updating Trend Micro from their website to the 2020 version stops that happening.

    Which antivirus are you using?

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