nukecad
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Posts posted by nukecad
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I believe that Microsoft can "tweak"/update Edge Chrome on a daily basis, so they may have changed something themselves?
If it's in the startup apps then yes, that would mean it is starting up at boot.
Just to be sure here - We are talking about the new Edge Chromium and not the old Edge aren't we?
They are very different browsers 'under the hood'.If it's Edge Chrome then another thing to try is disabling any Extensions (add-ons) that you may have, and the seeing if CCleaner will clean it then.
Some extensions can be set to continue running in the background when Edge Chrome itself is closed.
(Or it could simply be a bad extension that isn't closing properly). -
Multiple processes showing in Task Manager are normal for a Chrome/Chromium browser. (and Firefox browser as well).
Components are opened as separate processes so that if one, say a webpage or an extension, crashes then it doesn't crash the whole browser.Whether you see them all or just see one entry depends on if you have expanded the entry or not.
See the screenshot in the first post here which shows the Chrome processes expanded:
(If the list wasn't expanded it would just show the first line (with the arrow turned 90 degrees), ie. "> Google Chrome (33)"
https://support.google.com/chrome/thread/2064254?hl=en(PS. CCleaner64.exe is the cleaner not the browser. It will be showing after a boot because you have 'Smart Cleaning' enabled).
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The Pro and Free versions use exactly the same cleaning routines, so purchasing Pro will not make any difference to 'Skipping' a browser.
If CCleaner is actually saying 'Skipped' then that indicates that the browser is still open, or that some component of it is still active in the background.
CCleaner cannot clean a browser that is (partally) open.
If you have closed the browser then you can check in Task Manager to see if (some part of) the browser is still active in the background, (and if so 'End Task' to fully close it).
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Yes, CCleaner is fine, and the attack 3 years ago wasn't realy anything that affected any home, or small business, user.
Analysis has shown that the trojan was actually highly targeted at 18 large IT corporations - think Microsoft, Intel, Google, Sony, Samsung, etc.
It's now regarded that it was a State (government) Sponsored attempt to steal technology from those companies.
Tthe State that did it had no interest at all in any other users.The first stage that got widely distributed did nothing except to check if it was on a machine at one of those companies.
If it wasn't at one of those companies then it did nothing else at all.
If it was at one of those companies then it 'phoned home' and tried to download a second stage, only 40 machines at those big companies worldwide actualy got that second stage delivered.Just 40 machines worldwide shows how highly specific it was.
You can see a list of the companies that actually got the second stage (and more technical details) in this article from 2017:
https://blog.avast.com/additional-information-regarding-the-recent-ccleaner-apt-security-incidentIf you do somehow manage to get a copy of the CCleaner version installer that was affected three years ago (which won't be easy to get hold of) then any Antivirus programme will recognise and quarantine it even though it is no longer regarded as any threat for a regular user.
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If you can post then as screenshots or attachments on here, then that will let others see them (who may have suggestions about what your issue could be).
I use the built in Windows snipping tool, which puts your 'snip' into the clipboard so you can simply paste it into a post here.
If anything contains personal details (an error message shouldn't do) then don't post it in plain view and by all means PM it to me.
The private messaging is accessed through the envelope icon top right of the page.How about my questions re Custom Clean running or not, and what happens if you temporarily disable Webroot?
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Thanks for the feedback.
This is a 10 year old thread so it's not surprising that things have changed a bit.
Back then Piriform products were donationware, there were no licenced Pro versions.
Since licences were introduced in 2011, and changed to subscription licences in 2018, that licencing has been funding development rather than relying on donations.I have found a later donations link from 2017, but that also now gives a 404 'page not found' error.
Of course the easiest way to show financial appreciation/support (and get some extra features) would be to purchase a Pro version licence/subscription.
I realise that, whilst it's not that expensive, some people may not feel able to afford the Pro version.
In which case please continue to use and enjoy the free version, that's why the free versions of Piriform software are still available.I'll ask the staff what happened to the donations page, but I'm guessing that it was rarely used anymore and so was removed.
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13 hours ago, jengr2020 said:
How do I get all the posts from this forum sent to me?
You can do it for all new content - with a bit of setting up work.
But it's probably easier just to visit the forum regularly and look at 'Unread Content'.
You can 'follow' a particular forum, a particular topic, (or even a user), - you can then set your 'notifications' to send you an email when new content is posted to something that you are following.
You will see a 'Follow' button at the top right of each forum or topic.
Once you are following things then you can set how you get a notification of new content in whatever you are following.
Click the down-arrow next to your username at the top right and see 'Account Settings'>'Notification Settings' to set up email notifications.
Also see 'Manage Followed Content' in that drop-down.You can set instant emails for new content in each forum/thread that you are following, or daily/weekly emails of all new content in each forum/thread that you are following
So if you set it up to 'Follow' every forum then you can get email notification of everything new posted.
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I'm not sure what suggestion you are asking for, from what you have described so far nothing seems to be wrong.
SPEED checks your Windows startup to see if it's loading anything at startup that is not needed, which would slow down your computers boot time.
If there is nothing doing that and slowing down your boot time then SPEED will show zero found.SECURITY checks if (certain) apps that you have installed have a later version available.
If you do not have those apps, or if there are no updates available, then that will also show zero found.
If something has changed with the startup, or if there is an app that needs updating then they will say so, and will make the change/update when you click 'Make it Better'.Those 2 Health Check areas showing zero is not anything wrong, in fact it's quite the opposite. - It's showing that those two areas are fine.
Those areas will always show zero unless Health Check finds something that needs reviewing or updating.
If you mean that yours are showing something else then please describe what you are seeing, or post a screenshot like that one.
PS.
If you want to double check just what those 2 Health Check areas are looking at then click on 'Tools', and then:
Startup - Will show you what Health Check SPEED looks at.
Software Updater>Up-to-date Programmes - Will show you which programmes Health Check SECURITY is looking at on your machine.
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Thank you for that report @Andres Lara;
It seems that your original post about this was overlooked for some reason?
So we now have two reports of this happening (sometimes) when a browser is closed and Smart Cleaning is active to clean that browser.
It seems quite specific that sometimes when Smart Cleaning is set to clean a browser on closing it is crashing, and not giving any warning that it has crashed.
@Joe Liberty also reports here that it only stated happening to him after he updated to 1909, and that it doesn't happen if he has a CCleaner or TaskManager window open.That specific information should help point the developers where to look for an issue, I'll flag it up.
The original post here from Doupax was a different issue.
(The AV was removing that 'pinned' icon from the Task Bar, not from the system tray. The AV was removing CCleaner from the machine entirely). -
It is most likely a False Positive detection by ESET, it is reported as now fixed but you have to update your ESET.
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I take it that you bought one subscription/licence for each machine?
Are you saying that one of them has expired after only a month?
It would be cheaper for you to have a Pro-Plus licence which covers up to 3 computers at once. (And also licences the pro versions of Defraggler, Speccy and Recuva if you want to use those).
Pro Plus is less than the cost of 2 individual subscriptions, (and works out even cheaper for a 2-year subscription).As you seem to have one licence still active then you should contact support to talk about your best option for moving to a Pro Plus licence.
If one of your purchased licences has expired after only a month then they can sort that out as well.There is a contact form here: https://support.piriform.com/hc/en-us/requests/new
Or you can email them: support@ccleaner.com
EDIT- One of the other moderators has already flagged to the staff the potential issue of the licence expiring after only a month.
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Are you using CCleaner Free or Pro version?
You need Pro for those two to work, and if there is nothing that needs changing or updating then they will simply say zero found.
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Simply download/install the free version and then go to Options>About and click on 'Upgrade to Pro'.
Enter your key and name into the boxes that come up and click 'Register'.
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I'm not sure why you seem to have an aversion to having your machine checked out for free by an expert?
They can rule out any malware, they can rule out any Windows installation problems, they can rule out any hardware problems, ......
What's to loose, apart from a bit of time?
Nobody else is reporting a problem with the CC icon disappearing from the System Tray when a browser is closed, - and believe us if it was a bug in CCleaner there would be many shouting on this forum.
So it would seem something specific to your particular machine that is at issue. -
Webroot secureanywhere for PC is now at version 9.0.28.48, the release notes just say 'Bug Fixes'.
https://www.webroot.com/gb/en/support/support-consumer-release-notes
Not all Webroot users may have got the update automatically yet, they roll them out over time.It may be worth updating your Webroot manually to see if that solves the problem?
If not then I'd try temporarily turning off or disabling Webroot to see if Health Check will run with it turned off.
It may make no difference but AVs can often cause a problem like this and so ruling them out is a good first step to try.PS. Does Custom Clean run alright? (I see that you have it set as the default).
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I strongly suggest that you get your machine checked out, it does sound as if you may have picked up malware from somewhere.
One of the things that some malwares will (try to) do is to stop cleaning tools, including those built into browsers as standard, from running and removing the malware's own logfiles/spyfiles/rouge registry entries.
They will also try to stop your AV from working correctly.If any of those types of applications are behaving strangely, especially if multiple ones are as yours seem to be, then it's an indication that your machine may be infected.
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What Windows version are you using?
What CCleaner version?
And what Antivirus?It could help if you tell us a bit more about what happens.
Is as soon as you click the Health Check button, when you click 'Skip to run Health Check' , in the middle of a scan, or something else?
Do you get any error message on screen?Screenshot posted in that screencast link, to save others having to open it:
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OK, as various things are being affected, and not just CCleaner, then I think it's time to get your machine thoroughly checked out.
We are not allowed by the forum rules to do that on here, but can point you to expert free help.
Go to one of the websites listed in chapter 10 of the forum rules.
https://community.ccleaner.com/announcement/15-forum-rules/They all have experts who specialse malware removal, but will check a computer thoroughly for other problems as well, they will take you through things step-by-step.
They will ask you to run certain tools and provide them with logs so they can see just what is going on with your machine.
Be sure to do what they say, and only what they say, until they give you the all clear.
Only use one help/removal service at once, trying to use 2 at once will screw things up.
(The same guys work on more than one of those sites).I recommend Malwarebytes, but the choice is yours and there are another 5 listed, if you choose Malwarebytes then start here:
https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/They will use the logs to track down just what the problem is and fix it for you.
Please let us know how it goes, and just what the issue was. -
We often see a first poster never come back, usually because the first answer makes them realise that their problem wasn't what they though at all and/or they were doing something wrong.
(From the date of the first one here I suspect that it was an AV, Trend or McAfee, removing the new CCleaner version until the AV got definition updates, once the AV was fixed the poster had no need to come back).Your is much more specific, and frankly pretty odd.
I can't think of any reason why having the TaskManager (or anything else) window open or not should affect CCleaner (or anything else) running.
You say that Firefox is also behaving oddly?Things running once and then not again often indicate that an AV is interfering to stop the later runs.
Could I suggest temporaraily disabling your McAfee and seing if that behaviour changes?
If not then it does sound more like a Windows problem (or possibly even a malware infection) than a CCleaner problem, espicially with what you report about opening closing things.
If disabling the AV doesn't change anything then come back and we can point you to where someone will give a thorough check of your machine for malware, Windows problems, or other hardware/driver problems for free.
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Your screenshots of task manager don't show anything CCleaner related, apart from CCleaner Browser Crash Handler running two instances.
I'm intruiged by your mention of Firefox though, what is happening with that?
It may indicate that there is something deeper going on.You are the only one reporting these oddities, which makes it more likely that it's something with your particular machine.
Hopefully with a bit of patience, and maybe some testing, we can sort out just what the issue may be.
It does sound like the update to 1909 has changed something; your jump from 1709 to 1909 was a big one, 4 Windows versions. -
From you saying that CCleaner "disappears when a browser closes" I was thinking the same as Dave about it being settings that you have set in CCleaner itself.
I was thinking that it may be a combination of having both Smart Cleaner set to clean a browser on closing, and having 'Close program after a Custom Clean' set at the same time.
So I ran a test trying that particular combination of CCleaner settings on my Windows 1909 laptop.
The CCleaner icon was showing in the system tray as expected with Smart Cleaning active.
On closing the browser the CCleaner icon started flashing to show that it was cleaning the browser files.
The CCleaner icon then disappeared from the system tray, just as you describe. - But CCleaner hadn't closed and Smart Cleaning was still active.All that had happened was that following the browser cleaning Windows had simply moved the icon into the system tray 'overflow' area, accessed from the up-arrow on the tray.
Could this be the behaviour that you are seeing? (I can't remember if 1709 had the system tray 'overflow' area).
More info: https://support.microsoft.com/en-gb/help/30031/windows-10-customize-taskbar-notification-area
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Sometimes a process in a browser, or other app, can get stuck open and can't be closed normally for some reason.
Try opening Task Manager, click on CCleaner Browser in there and 'End Task' on it to force it to close.
Do it for all instances of CCleaner browser that may be showing there.Or restarting (not shutdown/reboot) your machine should do the same job.
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I'd say that it's probably CCleaner clearing the thumbnails from IE11.
But it may be Internet Explore itself that is not displaying them for some reason.
In CCleaner are you running Health Check or Custom Clean?
EDIT, it may also be a craigslist setting, did you run the Registry Cleaner in CCleaner?
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That does sound like either a Windows or McAfee Issue.
It sounds as if one or the other is removing CCleaner.
Windows 10 will remove older versions of CCleaner that are not compatible with changes which get later made to Windows 10 in one of the Windows Updates. That shouldn't affect CCleaner v5.66 though.
McAfee was know to sometimes mistakenly remove CCleaner v5.66 in the first few days after v5.66 was released.So I'd check that your McAfee is the latest version.
Note that you should not just 'check for updates' in the AV itself, but go to the website to see if there is a later version than what you are using.
Sometime 'check for updates' will only check for definitions and not updates to the AV version.
Some AV's/AM's even have two different buttons, in different places, to click and check - one for definition updates and one for version updates.(We saw that with a different popular antivirus where it would tell users that they were 'up-to-date' when in fact their version was one, or even two, years out of date, updating from the AV's website rather than just 'check for updates' corrected the issue).
The next feature update to Windows 10 (Windows 10 v2004) is due to be released to users in the next 6 days or so, that may also make a difference.
Really slowed things down
in CCleaner Browser Bug Reporting
Posted
Sorry, I didn't talk about the slowness which is your main issue.
Here are few things to look at:
When CC browser is running how much CPU percentage does task manager say it is using overall?
(see below).
Are you only seeing a slowdown when using CCleaner browser?
What is the speed like if you Close CC browser then open exactly the same webpages in 'old' Edge or the new Edge Chromium? (If you have those on your Win 7) or Internet Explorer?
How much of the CPU are they using?
With CCleaner browser closed check the task manager to see if something else is using a lot of CPU or disk access.
Many things can cause a computer to run slowly, for example:
Webpages with lots of video or frequently updated content can slow things down.
A slow internet connection for some reason.
Something running in the background. (You AV or Windows Defender running a background scan, Windows Update, Windows Defragmenter, etc.,etc.).
Not forgetting the age of the computer itself, programmers can tend to use all the features of newer hardware and so older CPU's and graphic chips may struggle to run with newer apps.
To give an example of how a particular webpage can slow things down- This is Firefox not CC browser, but it gives the idea and you can see here that as I was typing this it was using a total of 9.2% CPU in six processes.
If I then open a new tab and start to play a video in Youtube Firefox will open another 2 processes and the CPU usage will jump up to 48.5%, it also starts accessing the internet to stream.
