nukecad
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Posts posted by nukecad
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The 'Trackers' in Health Check are not what you are thinking of as 'Trackers'.
It is just a catch-all name that Health Check uses for Cookies, Browser History, and Temporary Internet Files. - Things that have 'tracked' what you have done whilst browsing.
So your browser history is a 'tracker' from that point of view.
You can see what 'Trackers' actually are if you click on 'Privacy after running Health Check's analyze, but before 'Make it Better'.So if you wanted to keep the History but clean Cookies and Temporary Files then you could untick history like I have here - the problem with that being that you have to remember to untick it each and every time that you run Health Check.
It also cleans any/all browsers that you have used, so you can't clean/save history for one but not for another.
In Custom Clean you have more control over what does and doesn't get cleaned, so if you want to keep the History you simply untick it and Custom Clean will leave it alone.
If you want to keep it for one browser but not otheres then you can set it diferently for each browser.
Custom Clean remembers what you have ticked/unticked for each browser (and the other sections), so you only have to do it the once and it's then used every time.So it isn't a question of what to tick to clean 'trackers', they'll get done anyway (unless you untick the particular catageory they are in).
It's a matter of unticking the ones that you want left alone.
PS The things that are unticked by default are like that for a reason, they are things that you wouldn't normally want to clean but just might at some time. eg. You wouldn't want to delete your browsers Saved Passwords everytime you run Custom Clean so that's unticked by default, but there may be a time when you do want to delete them all at once so the option to tick it is there.You can set Custom Clean to be the Default cleaning method that CCleaner shows you when you open it:
Go to Options>Settings and change the CCleaner Home Screen to Custom Clean.As for the question about things coming back straight after a clean - that is normal for any computer.
See the link in my signature below this for an explanation of what they are, and how you can stop some of it happening if you want to (you can't stop it altogether, that just the way computers work).If you can't see my signature then here it is as well: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043
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That's normal.
A defragmenter has to read file fragments from the disc, process the information into unfragmented pieces, then write files back to the disc in one piece.
Then it will read some more file fragments, process them, write them back, and so on until it has finished defragmenting.So the disc will not be actively being read from the whole time, a lot of the time will be CPU processing then writing back the files and checking they have written back OK.
You should see that when the disk is not being read from/written to the CPU usage increases as it processes what it has read and writes them back.
Looking at your screenshot you can see that when the disc is being read the CPU is low, then the disc read stops and the CPU usage goes up.
So the big spike of disc usage was a read of a number of file fragments, and the following smaller spikes were writing back/checking of the files each in a single piece. -
1 hour ago, Jerryar said:
Would someone offer advice please. Thanks
Yes, the advice is that you should leave it alone.
It is needed by Windows, which is why Windows keeps putting it back if you remove it.See this for more info on what it is, (and why you shouldn't be using the registry cleaner with Windows 10 unless you have a problem to fix).
See also the post by Dave CCleaner which follows that one and explains CCleaner's current policy on using the Registry Cleaner.
https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326797 -
Open the Start Menu and on the left click on the 'All Apps' symbol (4 small boxes and lines) to show the list of all installed apps.
Scroll down the list to find Microsoft Contacts and right-click on it; in the menu that pops up select 'Pin to Start'.
Once it's pinned to the Start you can right-click it to change the size of the icon, etc.
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9 hours ago, schmieg said:
it appears in the System Tray at boot, but immediately unloads. The icon remains, but it the cursor passes over it, the icon disappears. Task Manager indicates that Ccleaner is not operational. If I later start Ccleaner, it seems to load and operate fine. There is something quirky here as it worked fine in the past, but something changed in February.
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The icon appearing briefly at startup (and the brush flashing on and off when cleaning) and then dissapearing once the clean has completed is what is supposed to happen if you have selected 'Launch the CCleaner app each time the computer starts' in Options>Settings.
The icon remaining in the tray (not flashing) is what is supposed to happen if you have either, or both: - 'Keep CCleaner Automatically updated' selected in Options>Updates.
- if you have any part of Smart Cleaning enabled.
So the question is what do you have those 3 things set to?
It's Windows that actually decides if the icon should be there or not, and there was a slight issue when Automatic cleaning was first introduced to CCleaner Free where the Windows Task Scheduler got a bit confused for a few users with certain computer setups, it affected one or two Pro users as well.
There is a fairly simple fix for that.But your issue sounds slightly different to that one,
From what you describe it sounds as if CCleaner is cleaning at boot but Windows is not closing the icon when CCleaner has finished - until you cursor over the icon and Windows realises it shouldn't be there.
So the answer to what your setting are for those 3 things is the first step to working out just what may be happening. -
The icon appearing briefly at startup (and the brush flashing on and off when cleaning) and then dissapearing once the clean has completed is what is supposed to happen if you have selected 'Launch the CCleaner app each time the computer starts' in Options>Settings.
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If CCleaner has cleaned your browser history then you might have had a chance it you tried to recover it immediately after cleaning.
But from a week ago I wouldn't give much chance at all, and probably wouldn't even try myself.
If you haven't used your computer all week and haven't opened the browser all week then maybe you have a chance.
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This issue has been flagged up to the staff for investigation/response.
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Did you use the registry cleaner in CCleaner?
If so it has removed a group policy from the registry.
Did you backup the changes when the registry cleaner asked you to?
If so then you can restore it - Right-click on the .REG file that was created created and select 'Merge'.
By default the reg file will have been saved into your 'My Documents' folder.If you didn't make the backup then you will need to reset the browser settings, or import the registry entry from another computer.
See this Microsoft article, sorry it's in English:Haben Sie den Registry Cleaner in CCleaner verwendet?
In diesem Fall wurde eine Gruppenrichtlinie aus der Registrierung entfernt.
Haben Sie die Änderungen gesichert, als Sie vom Registry Cleaner dazu aufgefordert wurden?
Wenn ja, können Sie es wiederherstellen - Klicken Sie mit der rechten Maustaste auf die erstellte REG-Datei und wählen Sie "Zusammenführen".
Standardmäßig wurde die Registrierungsdatei in Ihrem Ordner "Eigene Dateien" gespeichert.Wenn Sie die Sicherung nicht durchgeführt haben, müssen Sie die Browsereinstellungen zurücksetzen oder den Registrierungseintrag von einem anderen Computer importieren. Lesen Sie diesen Microsoft-Artikel. Es tut uns leid, aber er ist in englischer Sprache:
https://docs.microsoft.com/en-US/outlook/troubleshoot/message-body/hyperlinks-not-working-in-outlook
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As Nergal says that sounds like Smart Cleaning is periodically cleaning the junk that is building up on your system.
Go to Options>Smart Cleaning and untick these 2 boxes (do the lower one first) to stop it doing that:
At the moment CCleaner should also be asking you if you want to close the browser or not before cleaning, or be skipping cleaning the browser automatically if you have set it not to warn you - but doing the above and turning Smart Cleaning off is easiest.
Do you have CCleaner Free or CCleaner Pro?
If you have CCleaner Pro and you want to leave Smart Cleaning on but not clean as often then you could change the 'If cleaning saves more than' to a higher number of GB so that it doesn't trigger as often.
PS. The 'Enable automatic browser cleaning' in Smart Cleaning (which is below that screenshot) only cleans when you actually close the browser yourself, and only works in Pro.
To stop CCleaner closing tabs and logging you out of websites when you do clean a browser - untick 'Session' for the browser in CCleaners Custom Clean.
As it says in that screenshot, Smart Cleaning always uses Custom Clean and Not Health Check. -
11 hours ago, Cblendad said:
In checking the session storage, it is empty. "Debbie" is the Admin. The ony other User is "Public"
Now that is very odd, because your Screenshots show that Custom Clean was finding files in there to be cleaned.
So something in Windows (probably the Master File Table) thinks that they are still there.
Just to double check; did you run Custom Clean following that Analyze which could have removed them? Does CCleaner Custom Clean still say that those files are there?
How about the Office files, are those files still found by Custom Clean but not actually there either?PS. You can usually right-click any file in the Analyze results and 'Open containing folder' as a quick way to check the folder.
If the file isn't actually there then I'm not exactly sure what it will do in your case, I suspect that it won't show 'Open containing folder'.If Custom Clean does still find those files to clean when they are not really there then it shows there is a disjoint somewhere in Windows.
There are a few thing you can do to try and fix that.The first thing I would do, if you haven't already, is make a backup of your files, documents, pictures, etc. to an external disc or memory stick and then put it somewhere safe.
It's always a good idea to make regular backups of your important data, and especially before running any system tools..Next I'd run the Windows Deployment Image Servicing and Management (DISM) and the System File Checker (SFC) to check and fix errors.
These tools can take a bit of time, DISM in particular may look as if it's not even started for a few minutes, have patience.This Microsoft article gives instructions (It's not difficult but you might want to write it down before starting) : https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca
You could just try sfc /scannow without the DISM first, but if a jobs worth doing ....
Once those have done restart your machine and check to see if CCleaner is still finding those files.
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Looking at the Custom Clean results:
Tthose 20+ files at the start are coming from a CashBack extension in Chrome (They are all empty files).
You then have some other Chrome files.
Then 20 or so Microsoft Office files.
Then some more Chrome files.
And some more from the CashBack extension.Overall it looks like Custom Clean had found around 80 files to be cleaned.
If 20 of those are the Office files that leaves around 60 'trackers' for Health Check to see.
(And the fact that the Office files are there is interesting in itself, and helps point to what the problem may be).The main thing that jumps out is that all but one of the files in your screenshots are located in C:\Users\Debbie\AppData\Local\
The few that Health Check is cleaning are probably the very few that are not in C:\Users\Debbie\......
That suggests to me that it is a Windows permissions problem and Windows is not letting you delete anything from below \AppData\Local\
Possibly from even higher, and you may find that you can't delete anything below C:\Users\Debbie\Are you logged in as Debbie when you are running CCleaner?
Are there any other admin accounts on the computer that you could run CCleaner from?CCleaner Pro can clean all accounts on a computer when run from an admin account. Options>Users>All users.
So another admin account may be able to clean the 'Debbie\AppData\Local files.
But before you try that:You can try testing that it's a permissions problem by trying to delete a file yourself in File Explorer.
Picking one from you results - navigate to C:Users\Debbie\AppData\Local\Google\Chrome\User Data\Default\Session Storage and try to delete 000003.logNote that AppData is a hidden folder so to navigate to it you'll have to have set file explorer to show hidden items (view menu) if it isn't set already.
I'm guessing that you won't be able to delete that file.
If I'm right then that's because something has changed debbies permissions, or Debbies profile has become corrupt. (Corrupt profiles sometimes happen).
So now try the CCleaner clean of 'all users' from a different admin account - if you have one.
This tells you about checking, and changing, a users permissions. You can use it to see what permissions Debbie to C:\Users\Debbie and downwards :
https://www.windowscentral.com/how-take-ownership-files-and-folders-windows-10If it's a corrupted profile then the usual fix is to create a new user account and remove the corrupt one after copying files to the new one.
See 'My computer is in a Workgroup' in this Microsoft article:
https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12f9-8e1d-95896661c5c9Hopefully something in all that will help.
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That particular SpeechRuntime registry entry is part of the upcoming Windows 10 update to 21H1, components of which are already downloaded onto most machines with 20H1/20H2.
If you clear it then Windows will simply put it back again.
See this for more details, note especially the reply from Dave CCleaner about the future of CCleaners Registry Cleaner:
https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326795If you still insist on using the Reg Cleaner after reading that, then if you right click on that entry and 'Add to Exclude list' it will be ignored from then on.
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Those titles are put there by Google not by the software company.
The dash shows that it's simply google offering you something that is in some way related to your search term, but isn't actually your search term.
In your case google is showing you some other recovery software because they are being paid to advertise it.
(Which is why it also says "Ad" before the URL).An Adblocker extension for you browser would stop those google ads from being shown.
This is similar but you wouldn't accuse Wiki of trying to pass itself off as Recuva would you?
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Quote
the Trackers remaining began to slowly build up and be resistent to cleaning. In other words, the number of trackers remaining has never gone down, it has always gone up.
That sounds as if something is opening a new file everytime you launch Chrome but not closing them when you leave Chrome, so something is opening more and more files and leaving them open.
(Some browser extensions can do things like that if poorly written).So, time to roll our sleeves up.
PS. We seem to be on opposite sides of the Atlantic, it's gone midnight here (and I may fall asleep), so let's do a couple at once.
(Don't mind if I give too simple instructions, they are for others who may be reading this in months to come).One problem is that Health Check will not tell us exactly what it is finding, so in step 2 if it's needed we'll try to see if Custom Clean will give us any clues.
1: Restart your computer. (Start menu>Power Button>Restart).
That's 'Restart' not Shutdown, on Windows 10 a Shutdown is not a full Restart.
Once it's restarted run CCleaner Health Check before doing anything else and see if it removes the annoyance now.If that doesn't work then:
2: Using Custom Clean to check what CCleaner is finding:
In CCleaner go to Options>Advanced and set the results level to 'File list'.
Go to Custom Clean, Applications tab, and make a note of what you have ticked for Chrome, then right click on on the Chrome title.
Select 'Check All', it should give you a warning about Saved Passwords - say OK because we are not actually going to clean anything.
If you want to make sure then untick Saved passwords.
Right click the title again and select 'Analyze Chrome'.
Screenshot the Analyze results and post it in your reply. (It will only show 19 on the first page but that one will probably be enough to give us the idea if it's finding anything).
Put your ticks for Chrome back to how they were then close CCleaner using the 'X'.EDIT- Forgot, you may want to set the report level back to Advanced Report rather than File List.
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1 hour ago, latimers said:
Basic question: If were not supposed to run registry cleaners on Windows 10 installation, why is CCleaner selling us a utility that does just that????
Because Registry Cleaners do have a valid use - for helping to fix a computer that has problems (ie. following a malware infection or if something goes wrong uninstalling an app).
It's using them for the wrong purpose (to try and speed up a healthy machine, which it won't do) and using them indiscriminately that can cause problems rather than fixing problems.
CCleaner also has a Disc Analyzer, a Duplicate Finder, and a Drive Wiper - you don't use them everyday, you only use them when you need to - Reg cleaners are the same, only use a registry cleaner when you need to.
And yes, before someone says it - We all agree that the reg cleaner in CCleaner should be with those tools and not as prominient as it is now.
Even Piriform agree, it's just taking them time to change that:
https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804If it was beneficial to run a routine/regular registry clean in CCleaner then it would have been included as a part of Health Check.
It wasn't included in Health Check because it is NOT beneficial to do a registry clean if you don't need to.
It can be unhealthy to run a registry clean that isn't needed. -
Just to note that the changes to Firefox cookies have made no difference to CCleaner that I can see, and CCleaner is still removing them as before.
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Sorry, I thought this was about cleaning (or not cleaning) of 'Trackers' in Health Check?
Which could well be the changes that they made in Firefox v86, I've not had time to have a look/play around yet.
(I wrote my own cleaner for Firefox so may need to make some changes to that).Are you saying that after switching browsers the 'Trackers' have now been cleaned?
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I've moved your post to it's own thread because yours is about Firefox not Chrome, so the answer is probably different.
(Plus it can get confusing giving different people answers about different browsers in the same thread).
For others reading- This is related the 'Privacy' section of health check not removing all 'Trackers'.
The article harry 2021 mentions is this one: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043Could you give us more details of what you are seeing with the 'Trackers' in Health Check?
ie, How many are not being cleaned, and if you click on 'Privacy' does it say that the uncleaned ones are Temporary internet files or Cookies, or both?Firefox has just changed the way that it handles cookies which may be related to what you are seeing:
https://blog.mozilla.org/security/2021/02/23/total-cookie-protection/We've not seen anyone else report a problem with this change to Firefox yet; but someone has to be first to report any problem.
I have Firefox on this laptop so will have a see what Health Check is doing for me.
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I think we are almost agreed now that this is a know bug in Windows, a bug that is erratic in who and what it affects - but both Edge and Chrome browser saved passwords being wiped is one of the signs.
@DreamDemonThe only way to satisfy yourself that it is the Windows bug and not CCleaner is to stop using CCleaner for a while.
Then if it's still happening it's obviously not CCleaner doing it.Until Windows fixes this then if you have a lot of saved passwords you could set them all up again and then export them to a .csv file - Then import that csv back in at the start of a new session.
If anyone is not sure how to do that in Edge Chromium:
To export the saved passwords then in Profiles>Passwords click the three dots opposite 'Saved Passwords'.
To import the csv then Profiles>Import browser data>Saved PasswordsPS. I for one wasn't previously aware of this Windows bug, so this thread has been useful in one way although it hasn't realy helped DreamDemon keep his saved passwords.
PPS. Having been playing about with Edge Chrome it's just confirmed my decision not to use it.
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It's interesting to note that Malwarebytes and Red Canary's investigation has found that in most cases the infection can only be implied by one file that gets left behind after it 'self-destructs'.
Which shows that it did run on those machines and then deleted itself.
Whether it actually did anything when run (gathered data, files, etc) is unknow because of the way it 'phones home' for a package of instructions on what to do, and so those instructions and what they do are unknown. (and being a package can be changed to do different things).
https://blog.malwarebytes.com/mac/2021/02/the-mystery-of-the-silver-sparrow-mac-malware/
QuoteThe paths detected show a rather interesting pattern. The vast majority of “infections” are actually represented by the ._insu file, and machines that have that file present do not have any of the other components (as expected).
PS. As of Tuesday the known infection count had risen to just under 40K.
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I still suspect those crash handlers.
With Chrome closed open Task Manager, right click on those two google crash hadlers in turn and 'End Task'.
Then run CCleaner and see if it now removes those entries.
If it does then it shows that it is indeed the crash handlers that are keeping those files open so that CCleaner can't clean them.
Just in case it's something else though I'll ask again: Do you have any 'Live Tiles' on your Start menu?
By that I mean any any tile that shows video, animation, or updates what it shows, eg. news, weather, etc.Let us know if 'End Task' on the crash handlers then running CCleaner works, if not we'll try something else to track down just what isn't being cleaned.
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Thanks,
this oddity has been noted (yours is the second post about it here).
https://community.ccleaner.com/topic/60037-automatic-update-notice-installed-and-latest-version-are-the-same-number/?tab=comments#comment-327242As you say it just seems to be a typo and doesn't affect the update, you get the correct new version.
It was suggested by a staff member that it was a typo when the new version was first released and had been corrected after a couple of hours, but your screenshot shows that it's still there for some.
How many are getting it and just why is another question, I suspect that not many people look that closely, don't notice it and just hit one of the buttons.
I've tried to replicate it myself by reinstalling v5.76 and then seeing what that message says, and it always shows the two different version numbers for me.
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Whilst you should do the above to satisfy yourself that CCleaner is not finding/removing that file:
I'm pretty sure that what you are seeing is a long standing Windows bug and not CCleaner at all.
Microsoft have promised a fix but maybe not until next month.
See this press article from just before Christmas:
https://www.express.co.uk/life-style/science-technology/1377755/Windows-10-bug-delete-saved-passwords-Google-Chrome
QuoteWINDOWS 10 users have been alerted to an extremely frustrating new bug, which deletes saved passwords used in Google Chrome and Microsoft Edge.
Describing the issue on the Microsoft Feedback Hub, one affected Windows 10 user wrote: "After upgrading to Windows 10 version 2004, Windows is no longer remembering my credentials/passwords in apps across the system (including the browser) and continually prompting me to sign in again".QuoteFollowing months of users enduring this bug, the Windows 10 issue is at long last getting fixed in a forthcoming cumulative update. That's the good news.
The bad news is this fix is expected to drop in a patch launching in either February or March next year.
I believe that you will find that even if you stop using CCleaner at all then the passwords will still keep getting deleted until Microsoft fix the bug.
Here are another couple of articles about it, there are plenty more if you search for "windows credentials bug":
https://www.windowslatest.com/2020/12/29/microsoft-is-finally-fixing-the-password-bug-in-windows-10/
https://www.zdnet.com/article/windows-10-password-problems-microsoft-says-its-fixing-bad-password-amnesia-bug/ -
Ok so something is wiping your saved passwords from Edge Chrome (and from Chrome itself)..
We are trying to work out what is doing that for you, when it isn't doing it for others.
That takes some testing and trying things one by one.So let's check first if your Custom Clean is removing them:
Save a password in Edge and close Edge.
In CCleaner set Options>Advanced to show the file list.
In custom clean right-click on 'Edge Chromium' in blue and select 'Analyze Edge Cromium' in the popup.Look at the files found for "Users\name\AppData\Local\Microsoft\Edge\User Data\Default\Login Data"
That is the file where saved passwords are stored for Edge.
If the Analyse is not finding it then it's not Custom Clean that is cleaning it.If that is the case then are you running anything else in CCleaner - ie. The Registry Cleaner.
Do you have any 'Includes' set in CCleaner?
Custom folder cleaning
in CCleaner Suggestions
Posted
That already happens too.
It's called Winapp2.ini and is hosted on this forum and github.
It adds cleaning for most applications out there to CCleaner's Custom Clean menus and is updated reguarly.
https://community.ccleaner.com/topic/32310-winapp2ini-additions/?tab=comments#comment-175835