[Trackers Not Completely Cleaned and Rising]

11 hours ago, Cblendad said:

In checking the session storage, it is empty. "Debbie" is the Admin. The ony other User is "Public"

Now that is very odd, because your Screenshots show that Custom Clean was finding files in there to be cleaned.
So something in Windows (probably the Master File Table) thinks that they are still there.

 

Just to double check; did you run Custom Clean following that Analyze which could have removed them? Does CCleaner Custom Clean still say that those files are there?
How about the Office files, are those files still found by Custom Clean but not actually there either?

PS. You can usually right-click any file in the Analyze results and 'Open containing folder' as a quick way to check the folder.
If the file isn't actually there then I'm not exactly sure what it will do in your case, I suspect that it won't show 'Open containing folder'.

If Custom Clean does still find those files to clean when they are not really there then it shows there is a disjoint somewhere in Windows.
There are a few thing you can do to try and fix that.

The first thing I would do, if you haven't already, is make a backup of your files, documents, pictures, etc. to an external disc or memory stick and then put it somewhere safe.
It's always a good idea to make regular backups of your important data, and especially before running any system tools..

Next I'd run the Windows Deployment Image Servicing and Management (DISM) and the System File Checker (SFC) to check and fix errors.
These tools can take a bit of time, DISM in particular may look as if it's not even started for a few minutes, have patience.

This Microsoft article gives instructions (It's not difficult but you might want to write it down before starting) : https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca

You could just try sfc /scannow without the DISM first, but if a jobs worth doing ....

Once those have done restart your machine and check to see if CCleaner is still finding those files.

[Trackers Not Completely Cleaned and Rising]

Looking at the Custom Clean results:
Tthose 20+ files at the start are coming from a CashBack extension in Chrome (They are all empty files).
You then have some other Chrome files.
Then 20 or so Microsoft Office files.
Then some more Chrome files.
And some more from the CashBack extension.

Overall it looks like Custom Clean had found around 80 files to be cleaned.
If 20 of those are the Office files that leaves around 60 'trackers' for Health Check to see.
(And the fact that the Office files are there is interesting in itself, and helps point to what the problem may be).

The main thing that jumps out is that all but one of the files in your screenshots are located in C:\Users\Debbie\AppData\Local\

The few that Health Check is cleaning are probably the very few that are not in C:\Users\Debbie\......

That suggests to me that it is a Windows permissions problem and Windows is not letting you delete anything from below \AppData\Local\
Possibly from even higher, and you may find that you can't delete anything below C:\Users\Debbie\

Are you logged in as Debbie when you are running CCleaner?
Are there any other admin accounts on the computer that you could run CCleaner from?

CCleaner Pro can clean all accounts on a computer when run from an admin account. Options>Users>All users.
So another admin account may be able to clean the 'Debbie\AppData\Local files.
But before you try that:

You can try testing that it's a permissions problem by trying to delete a file yourself in File Explorer.
Picking one from you results - navigate to C:Users\Debbie\AppData\Local\Google\Chrome\User Data\Default\Session Storage and try to delete 000003.log

Note that AppData is a hidden folder so to navigate to it you'll have to have set file explorer to show hidden items (view menu) if it isn't set already.

I'm guessing that you won't be able to delete that file.

If I'm right then that's because something has changed debbies permissions, or Debbies profile has become corrupt. (Corrupt profiles sometimes happen).

So now try the CCleaner clean of  'all users' from a different admin account - if you have one.

This tells you about checking, and changing, a users permissions. You can use it to see what permissions Debbie to C:\Users\Debbie and downwards :
https://www.windowscentral.com/how-take-ownership-files-and-folders-windows-10

If it's a corrupted profile then the usual fix is to create a new user account and remove the corrupt one after copying files to the new one.
See 'My computer is in a Workgroup' in this Microsoft article:
https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12f9-8e1d-95896661c5c9

Hopefully something in all that will help.

 

[Register cleaning problem: ActiveX/Com-problem]

That particular SpeechRuntime registry entry is part of the upcoming Windows 10 update to 21H1, components of which are already downloaded onto most machines with 20H1/20H2.

If you clear it then Windows will simply put it back again.

See this for more details, note especially the reply from Dave CCleaner about the future of CCleaners Registry Cleaner:
https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326795

If you still insist on using the Reg Cleaner after reading that, then if you right click on that entry and 'Add to Exclude list' it will be ignored from then on.

[Potential Scam-type link]

Those titles are put there by Google not by the software company.

The dash shows that it's simply google offering you something that is in some way related to your search term, but isn't actually your search term.

In your case google is showing you some other recovery software because they are being paid to advertise it.
(Which is why it also says "Ad" before the URL).

 An Adblocker extension for you browser would stop those google ads from being shown.

This is similar but you wouldn't accuse Wiki of trying to pass itself off as Recuva would you?

[Trackers Not Completely Cleaned and Rising]

Quote

the Trackers remaining began to slowly build up and be resistent to cleaning.  In other words, the number of trackers remaining has never gone down, it has always gone up.

That sounds as if something is opening a new file everytime you launch Chrome but not closing them when you leave Chrome, so something is opening more and more files and leaving them open.
(Some browser extensions can do things like that if poorly written).

So, time to roll our sleeves up.
PS. We seem to be on opposite sides of the Atlantic, it's gone midnight here (and I may fall asleep), so let's do a couple at once.
(Don't mind if I give too simple instructions, they are for others who may be reading this in months to come).

One problem is that Health Check will not tell us exactly what it is finding, so in step 2 if it's needed we'll try to see if Custom Clean will give us any clues.

1: Restart your computer. (Start menu>Power Button>Restart).
That's 'Restart' not Shutdown, on Windows 10 a Shutdown is not a full Restart.
Once it's restarted run CCleaner Health Check before doing anything else and see if it removes the annoyance now.

If that doesn't work then:

2: Using Custom Clean to check what CCleaner is finding:
In CCleaner go to Options>Advanced and set the results level to 'File list'.
Go to Custom Clean, Applications tab, and make a note of what you have ticked for Chrome, then right click on on the Chrome title.
Select 'Check All', it should give you a warning about Saved Passwords - say OK because we are not actually going to clean anything.
If you want to make sure then untick Saved passwords.
Right click the title again and select 'Analyze Chrome'.
Screenshot the Analyze results and post it in your reply. (It will only show 19 on the first page but that one will probably be enough to give us the idea if it's finding anything).
Put your ticks for Chrome back to how they were then close CCleaner using the 'X'.

EDIT- Forgot, you may want to set the report level back to Advanced Report rather than File List.

[SpeechRunTime.exe]

1 hour ago, latimers said:

Basic question: If were not supposed to run registry cleaners on Windows 10 installation, why is CCleaner selling us a utility that does just that????

Because Registry Cleaners do have a valid use - for helping to fix a computer that has problems (ie. following a malware infection or if something goes wrong uninstalling an app).

It's  using them for the wrong purpose (to try and speed up a healthy machine, which it won't do) and using them indiscriminately that can cause problems rather than fixing problems.

CCleaner also has a  Disc Analyzer, a Duplicate Finder, and a Drive Wiper - you don't use them everyday, you only use them when you need to - Reg cleaners are the same, only use a registry cleaner when you need to.

And yes, before someone says it -  We all agree that the reg cleaner in CCleaner should be with those tools and not as prominient as it is now.

Even Piriform agree, it's just taking them time to change that:
https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804

If it was beneficial to run a routine/regular registry clean in CCleaner then it would have been included as a part of Health Check.
It wasn't included in Health Check because it is NOT beneficial to do a registry clean if you don't need to.
It can be unhealthy to run a registry clean that isn't needed.

[Trackers Not Completely Cleaned - Firefox]

Just to note that the changes to Firefox cookies have made no difference to CCleaner that I can see, and CCleaner is still removing them as before.

[Trackers Not Completely Cleaned - Firefox]

Sorry, I thought this was about cleaning (or not cleaning) of  'Trackers' in Health Check?

Which could well be the changes that they made in Firefox v86, I've not had time to have a look/play around yet.
(I wrote my own cleaner for Firefox so may need to make some changes to that).

Are you saying that after switching browsers the 'Trackers' have now been cleaned?

[Trackers Not Completely Cleaned - Firefox]

@harry2021

I've moved your post to it's own thread because yours is about Firefox not Chrome, so the answer is probably different.

(Plus it can get confusing giving different people answers about different browsers in the same thread).

For others reading- This is related the 'Privacy' section of health check not removing all 'Trackers'.
The article harry 2021 mentions is this one: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

Could you give us more details of what you are seeing with the 'Trackers' in Health Check?
ie, How many are not being cleaned, and if you click on 'Privacy' does it say that the uncleaned ones are Temporary internet files or Cookies, or both?

Firefox has just changed the way that it handles cookies which may be related to what you are seeing:
https://blog.mozilla.org/security/2021/02/23/total-cookie-protection/

We've not seen anyone else report a problem with this change to Firefox yet; but someone has to be first to report any problem.

I have Firefox on this laptop so will have a see what Health Check is doing for me.

 

[Logins Get Wiped on Windows 10]

I think we are almost agreed now that this is a know bug in Windows, a bug that is erratic in who and what it affects - but both Edge and Chrome browser saved passwords being wiped is one of the signs.

@DreamDemonThe only way to satisfy yourself that it is the Windows bug and not CCleaner is to stop using CCleaner for a while.
Then if it's still happening it's obviously not CCleaner doing it.

Until Windows fixes this then if you have a lot of saved passwords you could set them all up again and then export them to a .csv file - Then import that csv back in at the start of a new session.
If anyone is not sure how to do that in Edge Chromium:
To export the saved passwords then in Profiles>Passwords click the three dots opposite 'Saved Passwords'.
To import the csv then Profiles>Import browser data>Saved Passwords

PS. I for one wasn't previously aware of this Windows bug, so this thread has been useful in one way although it hasn't realy helped DreamDemon keep his saved passwords.

PPS. Having been playing about with Edge Chrome it's just confirmed my decision not to use it.

[30,000 Macs get mystery infection.]

It's interesting to note that Malwarebytes and Red Canary's investigation has found that in most cases the infection can only be implied by one file that gets left behind after it 'self-destructs'.

Which shows that it did run on those machines and then deleted itself.

Whether it actually did anything when run (gathered data, files, etc) is unknow because of the way it 'phones home' for a package of instructions on what to do, and so those instructions and what they do are unknown. (and being a package can be changed to do different things).

https://blog.malwarebytes.com/mac/2021/02/the-mystery-of-the-silver-sparrow-mac-malware/

Quote

The paths detected show a rather interesting pattern. The vast majority of “infections” are actually represented by the ._insu file, and machines that have that file present do not have any of the other components (as expected).

 

PS. As of Tuesday the known infection count had risen to just under 40K.

[Trackers Not Completely Cleaned and Rising]

I still suspect those crash handlers.

With Chrome closed open Task Manager, right click on those two google crash hadlers in turn and 'End Task'.

Then run CCleaner and see if it now removes those entries.

If it does then it shows that it is indeed the crash handlers that are keeping those files open so that CCleaner can't clean them.

Just in case it's something else though I'll ask again: Do you have any 'Live Tiles' on your Start menu?
By that I mean any any tile that shows video, animation, or updates what it shows, eg. news, weather, etc.

Let us know if 'End Task' on the crash handlers then running CCleaner works, if not we'll try something else to track down just what isn't being cleaned.

[Update notification version = Installed version]

Thanks,

this oddity has been noted (yours is the second post about it here).
https://community.ccleaner.com/topic/60037-automatic-update-notice-installed-and-latest-version-are-the-same-number/?tab=comments#comment-327242

As you say it just seems to be a typo and doesn't affect the update, you get the correct new version.

It was suggested by a staff member that it was a typo when the new version was first released and had been corrected after a couple of hours, but your screenshot shows that it's still there for some.

How many are getting it and just why is another question, I suspect that not many people look that closely, don't notice it and just hit one of the buttons.

I've tried to replicate it myself by reinstalling v5.76 and then seeing what that message says, and it always shows the two different version numbers for me.

[Logins Get Wiped on Windows 10]

Whilst you should do the above to satisfy yourself that CCleaner is not finding/removing that file:

I'm pretty sure that what you are seeing is a long standing Windows bug and not CCleaner at all.

Microsoft have promised a fix but maybe not until next month.
See this press article from just before Christmas:
https://www.express.co.uk/life-style/science-technology/1377755/Windows-10-bug-delete-saved-passwords-Google-Chrome
 

Quote

WINDOWS 10 users have been alerted to an extremely frustrating new bug, which deletes saved passwords used in Google Chrome and Microsoft Edge.
Describing the issue on the Microsoft Feedback Hub, one affected Windows 10 user wrote: "After upgrading to Windows 10 version 2004, Windows is no longer remembering my credentials/passwords in apps across the system (including the browser) and continually prompting me to sign in again".

Quote

 

Following months of users enduring this bug, the Windows 10 issue is at long last getting fixed in a forthcoming cumulative update. That's the good news.

The bad news is this fix is expected to drop in a patch launching in either February or March next year.

 

I believe that you will find that even if you stop using CCleaner at all then the passwords will still keep getting deleted until Microsoft fix the bug.

Here are another couple of articles about it, there are plenty more if you search for "windows credentials bug":
https://www.windowslatest.com/2020/12/29/microsoft-is-finally-fixing-the-password-bug-in-windows-10/
https://www.zdnet.com/article/windows-10-password-problems-microsoft-says-its-fixing-bad-password-amnesia-bug/

[Logins Get Wiped on Windows 10]

Ok so something is wiping your saved passwords from Edge Chrome (and from Chrome itself)..

We are trying to work out what is doing that for you, when it isn't doing it for others.
That takes some testing and trying things one by one.

So let's check first if your Custom Clean is removing them:

Save a password in Edge and close Edge.
In CCleaner set Options>Advanced to show the file list.
In custom clean right-click on 'Edge Chromium' in blue and select 'Analyze Edge Cromium' in the popup.

Look at the files found for "Users\name\AppData\Local\Microsoft\Edge\User Data\Default\Login Data"

That is the file where saved passwords are stored for Edge.
If the Analyse is not finding it then it's not Custom Clean that is cleaning it.

If that is the case then are you running anything else in CCleaner - ie. The Registry Cleaner.
Do you have any 'Includes' set in CCleaner?

 

 

[running tuneup]

Are you talking about "Cleanup" or "CCleaner"? or even "Tuneup"?

They are 3 different applications from 3 different companies.

[Logins Get Wiped on Windows 10]

2 hours ago, nukecad said:

OK, let's be clear here about what is being wiped so that we are talking about the same thing.

Are you meaning that you are always logged out and have to login to sites again next time you open the browser?
If so then is it all sites or just certain ones?

or
Are you meaning that the actual saved passwords have been wiped from the browser and you have to type them in manualy each time you want to login to a site?
ie. in Edge Chrome if you go to Settings>Profiles>Passwords can you see the saved passwords, then after closing Edge running CCleaner and reopening Edge can you still see the saved passwords in Edge or have they gone?

You have not answered the questions I asked there, please do so to make sure we are talking about the same thing.

I've now set my CCleaner to the same as in your screenshot above and CCleaner is not removing saved passwords from Edge Chrome for me.

Have you tried the 4 steps I used above, ie closing and reopening Edge without running CCleaner?
What happens if you do?

 

[Logins Get Wiped on Windows 10]

Found it.

In Edge go to- Settings>Privacy, search, and services>Clear browsing data>Choose what to clear every time you close the browser

Turn off 'Passwords'

[30,000 Macs get mystery infection.]

TBH as this virus doesn't seem to do anything (yet) you have to wonder if this was maybe the whole point; to show thousands of Mac users how easily they could get infected?

If thousands of Mac users suddenly go out and buy AV's for their Macs that's a lot of profit for someone (with Apple taking a cut).

[Logins Get Wiped on Windows 10]

I've just tried something, with interesting results.

1. I opened Edge Chrome and logged into a website, saving the login/password when prompted by Edge.
2. Looking in Settings>Profiles>Passwords I could see the saved password.
3. I closed Edge and reopened it, nothing else.
4. Looking in Settings>Profiles>Passwords the saved password had gone.

So it was Edge itself that had removed the password, I hadn't even touched CCleaner.

EDIT- I can do this repeatedly, the saved passwords dissappear everytime I close/reopen Edge.

I don't know why it's doing that, I'll take a look to see if I can find anything.
Edit- There seems to be quite a number of complaints about it on the web.

[Logins Get Wiped on Windows 10]

OK, let's be clear here about what is being wiped so that we are talking about the same thing.

Are you meaning that you are always logged out and have to login to sites again next time you open the browser?
If so then is it all sites or just certain ones?

or
Are you meaning that the actual saved passwords have been wiped from the browser and you have to type them in manualy each time you want to login to a site?
ie. in Edge Chrome if you go to Settings>Profiles>Passwords can you see the saved passwords, then after closing Edge running CCleaner and reopening Edge can you still see the saved passwords in Edge or have they gone?

[Logins Get Wiped on Windows 10]

Which browsers are you using?

Untick 'Session' for the browsers, eg

That is where what sites that you are currently logged into, what tabs you have open, etc. is saved when you close the browser

'Saved Passwords' are the list of passwords that you have told the browser to keep, not what you are currently logged into.
Leave that one unticked unless you have your passwords recorded elsewhere.

[Trackers Not Completely Cleaned and Rising]

Try that from Andavari.

It could well be those running crash handlers that are causing what you are seeing. They create reports about how Chrome is working and send them back to Google.
https://www.file.net/process/googlecrashhandler.exe.html
 

Quote

The genuine GoogleCrashHandler.exe file is a software component of Google Updater by Google.
GoogleCrashHandler.exe is an executable file that belongs to Google Updater, a package management system that downloads, installs, removes and automatically updates Google applications. This file sends crash reports back to Google for analysis. This is not a critical Windows component and should be removed if known to cause problems.

 

Going back to that link I gave at first (you did read it didn't you?) do you have any 'Live Tiles' on your Start menu?

[30,000 Macs get mystery infection.]

It is strange why they still think that, probably Apple's propaganda (marketing) department.

It just makes them more vulnerable to widespread infections like this one, maybe this will wake them up?
Although no doubt Apple will say it's a one-off anomaly.

[Trackers Not Completely Cleaned and Rising]

Is your Chrome synced?

Is it pre-loading? (With Chrome closed check in Task Manager to see if anything related to Chrome is running in the background).

If you go to Custom Clean instead of Health Check and do an Ananlze what does it say it is finding for Chrome? Does it say 'Skipped'?