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Everything posted by Glenn

  1. It's been years since I worked on this problem but, if I recall correctly, Word and Outlook are connected because in Outlook you have Tools > Options > Mail Format > "Use Microsoft Office Word 2003 to edit e-mail messages" as an option. I'm not sure if this has to be enabled to connect the two apps but looking at a user who does, I see keys and values such as: HKCU\Software\Microsoft\Office\11.0\Word\Data|ToolbarsWordMail HKCU\Software\Microsoft\Office\11.0\Word\Options\OutlookEditor I also vaguely remember that HKCU\Software\Microsoft\Office\11.0\Word\Data|Settings appeared to be involved. Instead of using the CCleaner "Exclude" method, I used a modified winapp.ini file with RegKey10=HKCU deactivated. Since the winapp.ini doesn't seem to have changed any code for Office 2003, I don't know why the newer versions would behave differently. The only thing I can think of is that the newer versions have code related to the Office 2007 Compatibility add-in.
  2. If I recall correctly, in Office 2003, some Outlook and Word settings are stored in the same registry key. Try protecting RegKey10=HKCU\Software\Microsoft\Office\11.0\Word\Data|Settings
  3. Are you running any other apps with blockers, e.g., anti-virus / internet security software, browser add-ons such as Google Toolbar? BTW, unless you thought this was somehow a CCleaner bug, this is was posted in the wrong area.
  4. In IE8, you can set the browser to clear all cookies on exit except those from Favorites; then untick Cookies in CCleaner. I don't know if Firefox and Safari have similar features.
  5. How much free space do you have on the drive you are wiping? What is the write speed for the drive?
  6. The time it takes to wipe free space is largely determined by the write speed of the drive and has very little to do with CPU or RAM usage. Unless you have very little freespace on your drive, 3 hours for 35 passes doesn't sound right. 35 passes on any significant portion of a terabyte drive should take much longer.
  7. If they are Flash Cookies, you have to select Applications > Multimedia > Adobe Flash Player.
  8. Personally, I wouldn't run CCleaner on a seriously damaged system. If I had the problems you describe, I would back up my data to another drive and then try System Restore. If that failed, I would do a complete format C:\ and reinstall Windows and apps. Others may have different suggestions.
  9. What operating system are you using? What versions of the affected programs? Did you have these problems before installing and running CCLeaner? When you say you "ran ccleaner 2.24 on my computer and I wanted an expert to read the log it and tell me what to delete or fix", do you mean you just ran "Analyze" on the Cleaner tab and/or "Scan for Issues" on the Registry tab? ... or did you use "Run Cleaner" and/or "Fix Issues"? Did you change any settings in CCleaner?
  10. CCleaner supports Office 97, Office XP, Office 2003 and Office 2007, but (for some reason) not Office 2000. You could try writing a winapp2.ini entry.
  11. Could another application be connecting to the internet in the background (e.g., automatic update for one of your programs, e-mail client send/receive, etc.) and competing for bandwidth? This wouldn't explain why you could download the other versions, but it might just have been lucky/unlucky timing.
  12. Lumps: I think you're correct ... if you by-pass the Computer Management console. It appears that is what imposes the 32GB limit as a parameter. I found some articles saying you can force a format beyond 32GB by running format from a command line with other parameters. I never pursued it since I cannot accept the 4GB file size limit.
  13. I believe you have that reversed ... Windows XP formats to NTFS. I'm not sure about XP Pro but XP Home only supports formatting to NTFS. Winapp2.ini: Use NTFS if you intend to store large files, e.g., video. With FAT32, maximum file size is 4GB minus 1 byte. EDIT: I should have said "... XP Home only supports formatting to NTFS if the partition is greater than 32GB". I forgot that FAT32 is an option for small partitions.
  14. Hey! We Canadians fight the good fight, and we're on the front lines ... besieged by American television and print media. And the beer, the godawful stuff they call beer ... a clear violation of the conventions against biological and chemical weapons.
  15. Leadfingers: As Dennis said but check the spelling ... depending on the system language setting, it may be Favorites (the US spelling without the "u"). Dennis: I'm curious. If your system language setting is English-UK, does it name the folder and registry key "Favourites"? In Canada, we get caught in the middle ... using English-Canada results in the folder and registry key being spelled "Favorites" but spell check uses "favourites". I wish Exclude Registry would open a browser (similar to Folders and Files) so you could select rather than have to keyboard the entry.
  16. Glenn


    If "some time in the past" was more than 90 days (the default maximum retention), the restore point probably would have expired anyway. Also, depending on the size of your drive and the percentage you allow for System Restore (12% is default), you might get significantly shorter retention time. If you have your product key or other proof of purchase, you shouldn't have to pay to reinstall. Contact the software vendor and explain what happened.
  17. Glenn


    You're probably looking at the summary. Double click a folder and the detailed list of files to be deleted will be shown.
  18. The only version of Norton/Symantec AntiVirus that CCleaner v2.23 recognizes is Corporate Edition 7.5. It looks for the registry key HKLM\SOFTWARE\Symantec\Norton AntiVirus NT\Install\7.50 and, if detected, show in the list of applications. Older versions of CCleaner may have recognized other versions.
  19. Yes, especially the cheaper ones that have sealed enclosures that depend on the aluminum housing conducting the heat away. I've seen some with convection ventilation, i.e., grills on each end, but most are passive; only a few have fans.
  20. CCleaner looks for the registry key HKCR\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}
  21. I believe the | symbol signifies that what follows is a registry value (String, DWORD, etc.). It would work (and I'm pretty sure it used to) if the path was: HKCU\Software\Microsoft\Office\11.0\Common\Internet|UseRWHlinkNavigation where "UseRWHlinkNavigation" was the string value. But the path is actually: HKCU\Software\Microsoft\Office\11.0\Common\Internet\UseRWHlinkNavigation|UseRWHlinkNavigation where the first "UseRWHlinkNavigation" is the subkey and the second is the string value (there is also a DWORD value named "UseOnlineContent" in the subkey). I suspect that a recent Microsoft update created an additional layer in the registry structure. I use a winapp1.ini with customized cleaning of Office 2003 so it's not a problem. I only noticed it while checking something else but if there are other reports of Office not being cleaned, this is probably the reason. EDIT: After further experimentation, more weirdness ... having deleted the "UseRWHlinkNavigation" subkey several times, the string values now form directly under the "Internet" key and the old command line with | instead of \ works. Despite being deleted just as many times, the "QuickFindMRU" and "StripSearchMRU" subkey levels are still being created and the old command line still will not work. Just a glitch in my software? ... or did Microsoft's patches on Tuesday change something again?
  22. This bug doesn't particularly bother me except for the reason behind it ... Running Office 2003 on Windows XP SP3, both fully patched and CCleaner 2.23.999 (also tested v. 2.21.940). CCleaner will not clean several registry keys that is's supposed to. I used a winapp2.ini and it will clear the reg keys, but only if some lines from the Embedded INI file downloaded from the forum are revised: RegKey7=HKCU\Software\Microsoft\Office\11.0\Common\Internet|UseRWHlinkNavigation My revision: HKCU\Software\Microsoft\Office\11.0\Common\Internet\UseRWHlinkNavigation RegKey19=HKCU\Software\Microsoft\Office\11.0\Outlook\Contact|QuickFindMRU My revision: HKCU\Software\Microsoft\Office\11.0\Outlook\Contact\QuickFindMRU RegKey20=HKCU\Software\Microsoft\Office\11.0\Outlook\Contact|StripSearchMRU My revision: HKCU\Software\Microsoft\Office\11.0\Outlook\Contact\StripSearchMRU Now the two things that bothers me ... 1. One line didn't require revision: RegKey10=HKCU\Software\Microsoft\Office\11.0\Word\Data|Settings Is the failure of one of the preceding lines somehow affecting it. 2. I'm sure these used to work a month ago. Is it possible that a recent Office patch revised the reg key structure? e.g., HKCU\Software\Microsoft\Office\11.0\Common\Internet|UseRWHlinkNavigation became HKCU\Software\Microsoft\Office\11.0\Common\Internet\UseRWHlinkNavigation|UseRWHlinkNavigation
  23. If you don't see the entire filename and path, resize the CCleaner screen and the column widths in the list display. If "C/programme data/symantec/liveU" is the Symantec\LiveUpdate\Downloads folder, see this article from Symantec LiveUpdates\Downolad folder. Although it appears to self clear upon reaching its upper limit, it seems to be safe to delete.
  24. You could use a custom .ini file. See CCleaner .INI files
  25. Deselect Cleaner > Windows > Advanced > Window Size/Location Cache
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