TheOwner Posted November 16, 2023 Share Posted November 16, 2023 Hi, why was CCleaner 6.18 removed from download? Thanks Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 16, 2023 Moderators Share Posted November 16, 2023 Will try to find out for you (and others) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
nikki605 Posted November 17, 2023 Share Posted November 17, 2023 I downloaded & installed 6.18 on Nov. 15. Is there a problem that I should go back to 6.17? I have all the older versions SLIM files. Win10 Pro x64 Desktop (Speccy) - Win10 Pro x64 Laptop (Speccy) Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 17, 2023 Moderators Share Posted November 17, 2023 If you are not seeing a problem with v6.18 then I believe that you will be OK to continue using v6.18. However there is an issue for some users who have updated to v6.18. This problem will will not affect everybody with v6.18, it is a licence key issue that will only affect certain users. but that would be enough to withdraw the update until it has been fixed. (Although TBH I'm not sure at this time if this is the problem that has caused v6.18 to be pulled, there may also be something else?) The problem is obvious - if you are affected then you can't miss it. I am affected by it myself, it's happened to me twice up to now on the same machine, and hours apart, I simply reactivated it both times and v6.18 Pro is still what I am running now. (I now also have the same issue with v6.18 on a second laptop. of course it is the same licence key so to be expected). Entering your key and registered name will re-activate v6.18 as Pro - but the same thing may happen again, particularly following a Restart/Reboot. If you are affected and do want to roll back to v6.17 then you can download an installer from here and double click the downloaded file to roll back: https://www.ccleaner.com/ccleaner/builds NOTE that if v6.18 is asking for your key now then you will still have to enter your key and registered name to re-activate v6.17 as Pro, EDIT - Although the builds page is currently showing v6.17 to download it is actually still downloading v6.18. I would avoid it until a fix has been released, which we are told should be Monday or Tuesday. If you have automatic updating enabled then it should update again once a fixed version is released. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
nikki605 Posted November 17, 2023 Share Posted November 17, 2023 Thanks for the explanation. I'm seeing no problem with the free version, so I'll leave 6.18 installed. Win10 Pro x64 Desktop (Speccy) - Win10 Pro x64 Laptop (Speccy) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 18, 2023 Moderators Share Posted November 18, 2023 We have been told it was due to an installer issue and an updated version should be released at the beginning of next week. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
TheOwner Posted November 18, 2023 Author Share Posted November 18, 2023 Good to know it is only license issue. I was afraid of some computer breaking bug or malware. Link to comment Share on other sites More sharing options...
BramvanSchagen Posted November 18, 2023 Share Posted November 18, 2023 Hi, I use the professional version of CCleaner, but it will not update to version 6.18. With version 6.17 the updater says it is the latest version .... So there must be another error ? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 18, 2023 Moderators Share Posted November 18, 2023 6 hours ago, BramvanSchagen said: Hi, I use the professional version of CCleaner, but it will not update to version 6.18. With version 6.17 the updater says it is the latest version .... So there must be another error ? No that is not an error, v6.18 has been withdrawn from release until the issue with it can be fixed. So so at this time - v6.17 is the current official release. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
BluGenes Posted November 19, 2023 Share Posted November 19, 2023 The page says 6.17, but, the download is named 6.18.. ?? confused.. Link to comment Share on other sites More sharing options...
BluGenes Posted November 19, 2023 Share Posted November 19, 2023 Link to comment Share on other sites More sharing options...
lmacri Posted November 19, 2023 Share Posted November 19, 2023 1 hour ago, BluGenes said: The page says 6.17, but, the download is named 6.18.. ?? confused.. I can confirm that https://www.ccleaner.com/ccleaner/builds is currently offering v6.18 of the Standard (ccsetup618.exe) and Slim (ccsetup618_slim.exe) installers . Other download locations like https://www.ccleaner.com/ccleaner/download are also offering the v6.18 Standard installer. However, the official download page at https://www.ccleaner.com/ccleaner/builds is still offering v6.17 (ccsetup617.zip) of the Portable build, and the direct download URL for the Portable build at https://www.ccleaner.com/ccleaner/download/portable is also offering ccsetup617.zip. ---------------- Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3693 * Firefox v119.0.1 * Microsoft Defender v4.18.23100.2009-1.1.23100.2009 * Malwarebytes Premium v4.6.6.294-1.0.2189 * Macrium Reflect Free v8.0.7690 * CCleaner Freee Portable v6.17.10746 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 19, 2023 Moderators Share Posted November 19, 2023 @BluGenes Ah I see, thanks for pointing that out. I can confirm that regardless of what it says on the page it is still downloading a v6.18 installer. it looks like someone has only done half a job. I will flag it up to the staff. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
xkasjan77 Posted November 22, 2023 Share Posted November 22, 2023 @nukecad Hi, any updates regarding this issue? Also I am a person who purchased a licence on Sunday and I still can't activate CCleaner Pro with my key. This server licence issue lasts more than written above. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 22, 2023 Moderators Share Posted November 22, 2023 The latest we have been told is that they are working on it and now looking to release a fix "towards the end of the week". I guss it's a bigger job than they thought. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
lmacri Posted November 22, 2023 Share Posted November 22, 2023 On 19/11/2023 at 06:23, lmacri said: I can confirm that https://www.ccleaner.com/ccleaner/builds is currently offering v6.18 of the Standard (ccsetup618.exe) and Slim (ccsetup618_slim.exe) installers . Other download locations like https://www.ccleaner.com/ccleaner/download are also offering the v6.18 Standard installer. I don't know if it's relevant, but the buggy v6.18 installers that should have been pulled from https://www.ccleaner.com/ccleaner/builds are currently hosted on bits.avcdn.net, which I assume is an Avast content distribution network. Aren't official builds of CCleaner normally hosted on download.ccleaner.com (e.g., like the Sunset build for Win XP/Vista on that builds page)? It's also possible that Avast / Piriform has deliberately changed the server where the CCleaner Standard and Slim .exe installers are hosted. I can't be certain since I only download the CCleaner Portable build from that builds page, which is a currently a direct download from https://download.ccleaner.com/portable/ccsetup617.zip. ---------------- Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3693 * Firefox v120.0.0 * Microsoft Defender v4.18.23100.2009-1.1.23100.2009 * Malwarebytes Premium v4.6.6.294-1.0.2189 * Macrium Reflect Free v8.0.7690 * CCleaner Freee Portable v6.17.10746 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 23, 2023 Moderators Share Posted November 23, 2023 A new version v6.18.10838 has now been released: https://www.ccleaner.com/knowledge/ccleaner-v6-18-10838 Quote We resolved an issue that might cause the unregistering of CCleaner Professional for some users. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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