lmacri

Hi @CCleaner Cleaning Team : Thank you for the confirmation. It would be helpful if that bug fix was documented in the version history at https://www.ccleaner.com/ccleaner/version-history, as well as the v6.23 release notes at https://www.ccleaner.com/ccleaner/release-notes and v6.23 release announcement at https://www.ccleaner.com/knowledge/ccleaner-v6-23-11010?cv=v6-23-11010 . -------- Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.1 * Microsoft Edge v123.0.2420.97 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v4.6.12.323-1.0.2309 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.23.11010

Thanks to everyone who provided feedback. Further to my 15-Mar-2024 post <here> about my built-in MS Edge browser extensions, I can confirm that this bug appears to be fixed in CCleaner v6.23. I use CCleaner Free Portable and ran test Custom Cleans ("Analyze" only, did not click "Run Cleaner" to proceed with the disk clean) with v6.21, v6.22 and v6.23 today. The buggy v6.22 found 20 MS Edge "cookies" to clean, including 3 extensions with descriptors like "Cookie: extension://nkeimhogjdpnpccoofpliimaahmaaom" ... ...while v6.21 and v6.23 both only found 17 "cookies" as expected. I ran a second scan with v6.23, but this time I clicked "Run Cleaner" to proceed with the disk clean, and all MS Edge cookies were correctly cleaned and no residual cookies were detected on a third scan. --------- Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.1 * Microsoft Edge v123.0.2420.97 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v4.6.12.323-1.0.2309 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.23.11010

This needs clarification. Is anyone who has updated to the latest CCleaner v6.23 (rel. 17-Apr-2023) still seeing "leftovers" like the ones shown in nukecad's 14-Mar-2024 image <here> (e.g., with descriptors like "Cookie: extension://nkeimhogjdpnpccoofpliimaahmaaom") after they use CCleaner v6.23's Custom Clean to clean their Chrome and/or MS Edge browser cookies? Posting an image of what you observe would be helpful. Note that I'm still on CCleaner v6.21 and skipped the update to v6.22, in part because of this bug. --------- Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.1 * Microsoft Edge v123.0.2420.97 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v4.6.12.323-1.0.2309 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

Hi nukecad: Browser extensions are not cookies. What exactly is CCleaner v6.22 cleaning when it tries to clean your browser extensions? As I said <above>, I do not want CCleaner accidentally wiping custom settings in my browser extensions (e.g., extra filters and / or custom lists of whitelisted / trusted websites in content blockers like uBlock Origin). ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4170 * Firefox v124.0.0 * Microsoft Edge v122.0.2365.92 * Microsoft Defender v4.18.24020.7-1.1.24020.9 * Malwarebytes Premium v4.6.10.316-1.0.2286 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

Hi PacificGull08: Please see Laza's 13-Mar-2024 thread Resolving Not Working discussing this same problem. ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4170 * Firefox v123.0.1 * Microsoft Edge v122.0.2365.92 * Microsoft Defender v4.18.24020.7-1.1.24020.9 * Malwarebytes Premium v4.6.10.316-1.0.2286 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

Does anyone know if previous CCleaner versions like CCleaner v6.21 actually cleaned browser extensions, or is this something new that's been added to v6.22? Cleaning of browser extensions doesn't sound like something that most users would need or want. See APMichael's 27-Jul-2020 topic Problem with Firefox 79 about a bug in CCleaner v5.69.7865 (released 21-Jul-2020) that wiped custom settings in many Firefox 79 browser extensions (e.g., the user's custom list of whitelisted / trusted websites in content blockers like uBlock Origin) because Avast / Piriform did not revise their cleaning rules after Mozilla changed the way that extension settings were saved in the Firefox storage.sync file. Since then I've stopped using CCleaner's Custom Clean feature to clean anything in my default Firefox browser, and I now use my built-in Firefox settings to clean select browsing history items like cookies and the Internet cache each time that Firefox is closed. Note that MS Edge, which I rarely use, has a similar setting at Privacy, Search and Services | Clear Browsing Data | Choose What to Clear Every Time You Close The Browser. I also never run CCleaner's Health Check tool on my system because I feel it's it's too aggressive and prone to problems. ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4170 * Firefox v123.0.1 * Microsoft Edge v122.0.2365.92 * Microsoft Defender v4.18.24020.7-1.1.24020.9 * Malwarebytes Premium v4.6.10.316-1.0.2286 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

Hi GuruGabe: Your issue might be related to the CCleaner v6.22 Health Check bug being discussed in Laza's 13-Mar-2024 Resolving Not Working. I'm still using CCleaner v6.21 and never use the Health Check or Software Updater features so I won't be of much help to you but you might find some useful information about your Software Updater problem in Laza's topic. ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4170 * Firefox v123.0.1 * Microsoft Defender v4.18.24020.7-1.1.24020.9 * Malwarebytes Premium v4.6.10.316-1.0.2286 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

Hi Patrice35: See Jeff M's 13-Mar-2024 Not Cleaning Edge and Chrome Cookies in the CCleaner Bug Reporting board for a discussion on the same topic. I posted instructions <there> today on how to find the identifiers (e.g., nkeimhogjdpnpccoofpliimaahmaaome) for hidden browser extensions in MS Edge and Chrome. ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4170 * Firefox v123.0.1 * Microsoft Edge v122.0.2365.92 * Microsoft Defender v4.18.24020.7-1.1.24020.9 * Malwarebytes Premium v4.6.10.316-1.0.2286 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

To see all extensions in MS Edge type edge://system in the address bar and then click the Expand button next to extensions. For example, the image below shows the extension with the ID nkeimhogjdpnpccoofpliimaahmaaome (with an "e" at the end) is the hidden (built in) WebRTC v1.3.21 extension in my MS Edge v122 browser. If you have a Chrome browser type chrome://system in the address bar. Note that Malwarebytes Browser Guard and uBlock Origin are the only two extensions I've added to my MS Edge browser. ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4170 * Firefox v123.0.1 * Microsoft Edge v122.0.2365.92 * Microsoft Defender v4.18.24020.7-1.1.24020.9 * Malwarebytes Premium v4.6.10.316-1.0.2286 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

Hi WtfMan!! : Just an FYI that this technology sharing goes both ways. See my 25-Feb-2024 post in SoulAsylum's Interesting and "Telling" in the Same Moment in the Norton Tech Outpost about fines the FTC recently imposed on Avast for collecting and selling selling customer data between 2014 and 2020 through their Jumpshot subsidiary, and the Avast files (e.g., C:\Users\<myusername>\AppData\Local\Norton\AvastScanDump.txt) that NortonLifeLock customers are now seeing on their computers. ------------ Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4046 * Firefox v123.0.1 * Microsoft Defender v4.18.24020.7-1.1.24020.9 * Malwarebytes Premium v4.6.10.316-1.0.2286 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

Hi DuguaySarahh94: Just checking in to see if you've made any progress with your Win 11 Desktop Spotlight problem. If you require further assistance and want to continue troubleshooting in this forum please review the questions I posted <above> on 01-Feb-2024. ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4046 * Firefox v122.0.1 * Microsoft Defender v4.18.23110.3-1.1.24010.10 * Malwarebytes Premium v4.6.8.311-1.0.2259 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.21.10918

I don't know if this would help, but users still having problems with cookie cleaning in Google Chrome or MS Edge should note that the change log for the latest CCleaner v6.21.10918 (released 14-Feb-2024) at https://www.ccleaner.com/ccleaner/version-history states in part: ------------- Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3930 * Firefox v122.0.1 * Microsoft Edge v121.0.2277.112 * Microsoft Defender v4.18.23110.3-1.1.24010.10 * Malwarebytes Premium v4.6.8.311-1.0.2259 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.20.10897

Hi GunnyB; That is the correct path*** but I believe that Cookie file is a special SQLite database file that that cannot be viewed in a text editor like Notepad. To see the name of the cookies stored in your MS Edge v121 browser type edge://settings/siteData into the MS Edge address bar (or go to Settings | Cookies and Site Permissions | Cookies and Data Stored | Manage and Delete Cookies and Site Data | See All Coolies and Site Data) . I have my MS Edge browser configured to delete all cookies (and most of my other browsing history) when the browser is closed so in my MS Edge browser that setting only displays the cookies that have been created during my current browser session. *** NOTE to other users: %LocalAppData%\Microsoft\Edge\User Data\Default\Network is a hidden and system protected folder so you must either type that path directly into your File Explorer address bar or use a file management utility like TreeSize Free (run with Administrator rights) to view the contents. ------------- Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3930 * Firefox v122.0.1 * Microsoft Edge v121.0.2277.112 * Microsoft Defender v4.18.23110.3-1.1.23110.2 * Malwarebytes Premium v4.6.8.311-1.0.2259 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.20.10897 * TreeSize Free Portable v4.7.1.525

Hi DuguaySarah94: What is your Windows 11 OS version and build [open a Run dialog box (Windows key + R) and enter winver] and what is the name and version number of your CCleaner product (e.g., CCleaner Professional v6.19.10858, CCleaner Free Portable v6.20.10897, etc.)? Are you a new CCleaner user or is this a problem that just started after you recently updated CCleaner? When you say that you selected "all options to clean" does that mean that you've selected every single option for cleaning in Custom Clean, including options on the Windows tab under the Advanced section? The support article Advanced Windows Cleaning Rules states that "None of these Cleaning rules are enabled by default, and we recommend only enabling them for specific troubleshooting purposes. They may cause problems otherwise." If you have checked every option in Custom Clean for cleaning I would suggest you reset all your CCleaner settings back to their default as instructed in the support article How Do I Restore CCleaner's Default Settings?. I use CCleaner Free Portable and only use the Custom Clean feature (i.e., I do not run other features like Health Check, Performance Optimizer, etc.) and I am very careful about selecting additional options that are not included in the default settings. For example, I normally do not have any options checked in the Advanced and Windows Downloads sections and only have a few options selected under System. ___________________________________ To check your Windows system files for possible damage run the command DISM.exe /Online /Cleanup-image /CheckHealth from an elevated command prompt with Administrator rights [i.e., from the Windows search box (Windows key + Q) search for "cmd" or"command prompt" and choose "Run as Administrator"]. If this DISM scan reports "No component store corruption detected" as shown below then run the System File Checker (SFC) command sfc /scannow to see if it can detect and repair any damaged system files. If System File Checker does not find any problems it should report "Windows Resource Protection did not find any integrity violations" as shown below. See the ghack.net article Use DISM to Fix Issues SFC Can't for more information about these commands. If that doesn't fix Windows Spotlight see the July 2023 MiniTool article How to Fix Spotlight Not Working in Windows 11? [Ultimate Guide]. ___________________________________ You can file a support request with CCleaner at https://support.ccleaner.com/s/contact-form?language=en_US&form=general, but if you do so please note that you might wait a long time for a reply. I'm not sure if this is due to a backlog of support requests or a lack of staff but Customer Support is very slow these days, and if you use CCleaner Free and have not paid for a Pro license then your support request will likely have a lower priority. ------------- Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3930 * Firefox v122.0.0 * Microsoft Defender v4.18.23110.3-1.1.23110.2 * Malwarebytes Premium v4.6.8.311-1.0.2249 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.20.10897

Hi jbionic: Glad to hear you were able to isolate the problem, and kudos to APMichael for suggesting you try the exclusions documented in their 19-Sep-2019 post at https://community.ccleaner.com/topic/32310-winapp2ini-additions/?do=findComment&comment=310357. Be sure to report your findings to the Visualping support team. I'd be curious to hear what they have to say but I suspect they will point the finger at CCleaner for over-aggressive cleaning of Chrome's Internet Cache. You might also want to file a support request with CCleaner at https://support.ccleaner.com/s/contact-form?language=en_US&form=general and suggest that they tweak the Internet Cache cleaning of Chrome so files in those two folders at C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default\File System\... are not deleted. If you do so just note that you might wait a long time for a reply. I'm not sure if this is due to a backlog of support requests or a lack of staff, but Customer Support is very slow these days, and support requests from CCleaner Free users who have not paid for a license likely have a lower priority. ------------- Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3930 * Firefox v122.0.0 * Microsoft Defender v4.18.23110.3-1.1.23110.2 * Malwarebytes Premium v4.6.8.311-1.0.2249 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.20.10897