EMN Posted February 10, 2022 Share Posted February 10, 2022 I have Win 8.1 Every time I try to install the program, it says it cannot install "Error opening file for writing" Click abort to stop, retry to try again or ignore to skip this file. None of those options work. I have to close it out through Task Manager. I've downloaded the program twice and tried it several times but it won't install. I have Norton and Malwarbytes Link to comment Share on other sites More sharing options...
redwolfe_98 Posted February 10, 2022 Share Posted February 10, 2022 you might need to rightclick on the file and select "properties" and then, there, click "unblock." Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 10, 2022 Moderators Share Posted February 10, 2022 I'm wondering if this is because it's Windows 8.1? (I've seen one other report, on another forum, of a problem installing the latest CCleaner on Win 8). Please try using the 'Slim' installer, it works slightly differently but installs the same CCleaner. It's the 3rd one down here: https://www.ccleaner.com/ccleaner/builds Please let us know if that 'Slim' installer will install CCleaner on Win 8.1 for you. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
EME Posted February 10, 2022 Share Posted February 10, 2022 Thank you both of you but neither suggestion worked. One thing I hadn't mentioned is that I have had ccleaner on my system for years with no problems. I uninstalled it yesterday because when I tried to open it, it kept immediately closing. I thought uninstalling it then downloading the latest version to re-install would fix it. Now I can't get it to install at all. Any other ideas? Thank you in advance Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 11, 2022 Moderators Share Posted February 11, 2022 Have a read here for some more ideas https://community.ccleaner.com/topic/5739-solution-when-ccleaner-wont-install-or-download-windows/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 11, 2022 Moderators Share Posted February 11, 2022 Another thought is what antivirus are you running? The 'closes immediately' behaviour you describe is typical of when an antivitus is blocking CCleaner. (It was a problem for a few users who wer using a certain antivirus when CCleaner v5.89 was first released, but that was quickly patched within 24hrs so shouldn't be happening now). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
EME Posted February 11, 2022 Share Posted February 11, 2022 Thank you Hazlenut. Your link with suggestions helped. What I did was search the system for any version of ccleaner running or stored on my system - nothing. Then, I went into the Control Panel/programs and looked there. I had previously had professional version plus the defragler, etc. When I saw these programs in the system under Piniform, I uninstalled them. Restarted my system then tried installing ccleaner and this time it worked! Evidently, something in those add on programs from Piniform was blocking the system from reinstalling ccleaner. Link to comment Share on other sites More sharing options...
EME Posted February 11, 2022 Share Posted February 11, 2022 On another note - anyone know why my screen name was changed by someone from EMN to EME? Link to comment Share on other sites More sharing options...
Moderators Augeas Posted February 11, 2022 Moderators Share Posted February 11, 2022 User EMN was created yesterday with an mi.rr.com email address, user EME was created in March 2020 with a yahoo email address. They are separate entities. Link to comment Share on other sites More sharing options...
EME Posted February 11, 2022 Share Posted February 11, 2022 As confusing as that is, thank you for the explanation. I'll try to figure it out on my end. Link to comment Share on other sites More sharing options...
kinzoo Posted February 11, 2022 Share Posted February 11, 2022 Can not open, uninstall, or upgrade CCLEANER on Windows 10.... Please help Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted February 11, 2022 Admin Share Posted February 11, 2022 18 minutes ago, kinzoo said: Can not open, uninstall, or upgrade CCLEANER on Windows 10.... @kinzoo: Can you provide a bit more information? How are you going about trying to install CCleaner? Are you downloading the latest version from the CCleaner website, or trying to install an old version from your computer? What is the error message that you are seeing and/or what is happening when you are trying to open and/or install CCleaner? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 11, 2022 Moderators Share Posted February 11, 2022 1 hour ago, EME said: Thank you Hazlenut. Your link with suggestions helped. What I did was search the system for any version of ccleaner running or stored on my system - nothing. Then, I went into the Control Panel/programs and looked there. I had previously had professional version plus the defragler, etc. When I saw these programs in the system under Piniform, I uninstalled them. Restarted my system then tried installing ccleaner and this time it worked! Evidently, something in those add on programs from Piniform was blocking the system from reinstalling ccleaner. Glad you got things sorted and thanks for posting back about the info you found about your old Pro version install. It may help someone else who has a similar issue. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 11, 2022 Moderators Share Posted February 11, 2022 27 minutes ago, kinzoo said: Can not open, uninstall, or upgrade CCLEANER on Windows 10.... Please help What happens when you try to UNINSTALL ccleaner? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
kinzoo Posted February 11, 2022 Share Posted February 11, 2022 (edited) 2 hours ago, Dave CCleaner said: @kinzoo: Can you provide a bit more information? How are you going about trying to install CCleaner? Are you downloading the latest version from the CCleaner website, or trying to install an old version from your computer? What is the error message that you are seeing and/or what is happening when you are trying to open and/or install CCleaner? I have version 5.88 on the computer... Windows 10 It has always worked in the past. When I click on the icon, nothing happens or opens. When I click on the installer file, this is what I get..... ccsetup589 Error! can't initialize plug-ins directory. Please try again later. It will not let me uninstall the current version... Edited February 11, 2022 by kinzoo addition Link to comment Share on other sites More sharing options...
kinzoo Posted February 11, 2022 Share Posted February 11, 2022 2 hours ago, hazelnut said: What happens when you try to UNINSTALL ccleaner? I get an error message... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 12, 2022 Moderators Share Posted February 12, 2022 9 hours ago, kinzoo said: I get an error message... Ok, what does it say? What anti-virus do you use? EDIT...Have you done a full Restart of your machine lately? (not shutdown...Restart.) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
kinzoo Posted February 12, 2022 Share Posted February 12, 2022 ccsetup589 Error! can't initialize plug-ins directory. Please try again later. Just switched from Window Defender to Malwarebytes... Have restarted a hundred times... Same results Everything on laptop is up to date... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 12, 2022 Moderators Share Posted February 12, 2022 Perhaps your user profile is corrupt. Are you able (as a test) to make a new administrator user account on the machine? Boot into the new user and see if you are then able to install CCleaner. If that does nothing, you can just boot into your usual admin account and delete the new user from Accounts. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
kinzoo Posted February 12, 2022 Share Posted February 12, 2022 24 minutes ago, hazelnut said: Perhaps your user profile is corrupt. Are you able (as a test) to make a new administrator user account on the machine? Boot into the new user and see if you are then able to install CCleaner. If that does nothing, you can just boot into your usual admin account and delete the new user from Accounts. I did as you suggested, same results..... Link to comment Share on other sites More sharing options...
kinzoo Posted February 15, 2022 Share Posted February 15, 2022 I tried that "ADMINISTRATOR" thing again and seems to have taken care of the problem.. Thank you for your help..... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 15, 2022 Moderators Share Posted February 15, 2022 40 minutes ago, kinzoo said: I tried that "ADMINISTRATOR" thing again and seems to have taken care of the problem.. Thank you for your help..... No problem kinzoo. Good to hear you are sorted now Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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