[Fixed in 5.89.9401] CCleaner 5.89.9385 immediately closes on launch

[Sutter W]

Same problem ---Win 8.1  CCleaner Pro Plus---Please Fix asap!

[JD Angel]

Since the cleaner closes immediately on open... how do we update it when a fix comes out? When are you going to let the community know what is going on and what to do about it?  Thank you!

[David Lowell]

I have the same problem, except I am using Windows 10

Edited January 25, 2022 by David Lowell

[mm34b]

2 hours ago, harwich said:

I think I know what the problem is. If I am connected to the internet CC closes immediately.  If I am not connected to the internet CC does NOT close  immediately.  It must have something to do app when it connects to the internet.

Mike

I agree with Harwich.  This is the work-around steps I'm using until such time the latest version of CCleaner is fixed: 

Step 1 - Disconnect from the Internet. 

Step 2 - Open CCleaner.  It should stay open at this point. 

Step 3 - Reconnect to the Internet and run whatever sub-program(s) within CCleaner you want.

Windows 10 Pro Version 21H2

CCleaner - The latest version to date.

[Nergal]

Are all of you using health check, or are some using custom clean

[Nergal]

See here

Support asking for debug reports

[shirl2022]

I am using health check 

[Enrico Ferrari]

Stesso problema su 2 PC su 3. L'unico sul quale funziona ha windows 7 pro, invece negli altri 2 con win 10 pro e win 11 home si apre e si richiude immediatamente 

[Aldo Neri]

I'm having the same problem both  with my HP  pc with Windows 11  and my fix pc with windows 10.  I tried to disinstall and reactivate the ccleaner program but no benefits. The problem is still there.  Are there possible solutions to this problem???

[Keith O]

I am having the same problem. Crashes as soon as it opens. Seems that the new version has a bug. How do you contact Ccleaner to report the problem. I can not find an email address or phone number on the web site.

[David Lowell]

I don't health check and am having the same problem

[JohnGOLFCAR]

Not sure if just me..after most recent update, CCleaner shuts down. I try to access the program but it keeps shutting down. Reinstalled it and same issue. Went to my windows 10 backup to have original install of ccleaner now it was fine. Then,  did the CCleaner update again, and the cleaner program shuts down will not work.

[hazelnut]

1 hour ago, Keith O said:

I am having the same problem. Crashes as soon as it opens. Seems that the new version has a bug. How do you contact Ccleaner to report the problem. I can not find an email address or phone number on the web site.

support@ccleaner.com

[hurricane_holley]

Me to

[harwich]

3 hours ago, Nergal said:

Are all of you using health check, or are some using custom clean

custom clean

[nukecad]

My first suspicion is that this may be an Antivius blocking the new CCleaner version from running?

We do see that happen occasionally when it takes the AV time to update it's definitions and recognise the new CCleaner version.
They see the new CCleaner version as 'different' so block it.
Certain AV's have become particulary known for it, and taking time to update their definitions.
I those cases once the AV does get a definition update it stops blocking CCleaner.

It may be helpful if anyone else reporting this issues says in their post what antivirus they are using, and what version number the AV is.
Please give the version number of the AV, just saying that it's 'up to date' is not realy helpful. (and not always correct).

You can also gather logs and send them to support as stated in Dave CCleaner's post above:
https://community.ccleaner.com/topic/62106-ccleaner-589-immediately-closes-on-launch/#comment-334366

 

[Enrico Ferrari]

23 minutes ago, nukecad said:

Il mio primo sospetto è che questo possa essere un Antivius che blocca l'esecuzione della nuova versione di CCleaner?

Lo vediamo occasionalmente quando l'AV impiega del tempo per aggiornare le sue definizioni e riconoscere la nuova versione di CCleaner.
Vedono la nuova versione di CCleaner come "diversa", quindi bloccala.
Alcuni AV sono diventati particolarmente noti per questo e richiedono tempo per aggiornare le loro definizioni.
In quei casi, una volta che l'AV ottiene un aggiornamento delle definizioni, smette di bloccare CCleaner.

Potrebbe essere utile se qualcun altro che segnala questo problema dice nel proprio post quale antivirus sta utilizzando e quale numero di versione è l'AV.
Si prega di fornire il numero di versione dell'AV, dire solo che è "aggiornata" non è molto utile. (e non sempre corretto).

Puoi anche raccogliere registri e inviarli al supporto come indicato nel post di Dave CCleaner sopra:
https://community.ccleaner.com/topic/62106-ccleaner-589-immediately-closes-on-launch/#comment-334366

 

Norton 360

[Guest Andrei CCleaner]

Hey everyone. Thank you for all the info provided !

Just to give you a quick update: our team is already working on a fix for this issue but we don't have an exact ETA for it. As soon as we know more we will come back here with that information 

[Enrico Ferrari]

Sono convinto che il problema derivi dal conflitto con alcuni antivirus, nei due pc dove non funziona casualmente è presente l'ultima versione di norton 360, in quello dove invece funziona c'è installato 360 total security. Ribadisco che sino all'aggiornamento di ieri anche con norton non ho mai avuto conflitti e convivono installati sui due pc da più di un anno.

[rcrjr]

I am having the same issue.

[Dave CCleaner]

@John Kirkland, @osubuckeye9, @shirl2022, @Orcadian, @Ton Nevig, @harwich, @Tim Hiebert, @Leo Cailleteau, @LEWIS81631, @skimonster, @Sutter W, @JD Angel, @David Lowell, @mm34b, @Aldo Neri, @Keith O, @hurricane_holley, @JohnGOLFCAR: if you would like to assist, please send the information outlined in this post higher up the thread to support@ccleaner.com.  With the majority of users unaffected, knowing what impacted users have in common is extremely helpful when we are trying to isolate what on your systems might be conflicting with CCleaner 5.89:

We are already seeing that this is not specific to a particular version of Windows, but particularly interested in AV versions to see if there is anything going on there.

[hazelnut]

3 minutes ago, rcrjr said:

I am having the same issue.

What anti-virus do you use?

[Aldo Neri]

Dear supporter,

yesterday I noticed the problem on my two computers one with windows 11 and the other with Windows 10. Both PCs have installed the version of 5.89 and now Ccleaner opens but immediately closes.I tried uninstalling and a clean install,several times but always the  same problem.I was convinced there was a problem on my computers and therefore i've made a new reorder of Ccleaner 5.89 professionalm plus 2 years. I've received the new version Cleverbridge order number ***** and made a new installation of this 5.89 on both my computers but after 5.89 was installed no changes . After opening CCleaner the window will appear but then close within a couple of seconds. I've noticed on the forum that a lot of people has currently the same problems and therefore I  request your kind help to fix and solve this problem. Unlikely I've spent further money without solving the problem.

I'm Waiting for a prompt answer Best regards Aldo Neri

 

*personal info such as email and telephone number removed to stop member being spammed

 

[hazelnut]

@Aldo Neri

See here.

https://community.ccleaner.com/topic/62106-ccleaner-589-immediately-closes-on-launch/page/2/#comment-334428

Also please can you say what Anti-Virus you use on your machine, it would be helpful to the team.

[tantai]

I faced the same problem. I use Norton 360 antivirus.