[Fixed in 5.89.9401] CCleaner 5.89.9385 immediately closes on launch

[daniellemill]

The same problem! Tried new versions does not help, tried reinstalling does not help either!

[nukecad]

4 hours ago, daniellemill said:

The same problem! Tried new versions does not help, tried reinstalling does not help either!

As this thread is now 4 pages long "The same problem" could be refereing to a few things.

If you are meaning that CCleaner opens and the closes immediately then please answer the following:

What version of CCleaner have you installed? The latest is v5.89.9401.
What Antivirus are you using? and if not Windows Defender then what version is it? (The version number please, not just 'the latest' or 'it's up to date').
What Windows version/build do you have?

[issy]

On 31/01/2022 at 04:11, Dave CCleaner said:

@issyFrom your description of events, it sounds like you had the misfortune to call a tech support scam phone number.  There are quite a few of those out there impersonating all major software brands.  As you might expect, they are not usually big on refunds, and you may need to contact your bank or credit card company for a chargeback if you gave them your credit card number over the phone.

CCleaner's actual technical support would have responded to your email quite promptly with the information on how to download the patched version of CCleaner (from https://www.ccleaner.com/go/get_ccpro) - which would have solved your problem. 

Note that if you still have the software that the scammers installed on your computer, you may be able to use CCleaner to remove it (from CCleaner's Tools > Uninstall menu).

I got the number  off CCleaner  page or so I thought Norton's got what they installed  on my computer  , A little hesitant to re sown load it. Thank you for responding to my issue , greatly appreciated.

[nukecad]

You may be interested in this article from Malwarebytes that shows just how far these scammers will go to impersonate big name companies:

https://blog.malwarebytes.com/threat-analysis/2015/10/beware-of-tech-support-impersonators/

[johnp57]

Description
Faulting application name: CCleaner64.exe, version: 5.89.0.9401, time stamp: 0x61eff15b
Faulting module name: CCleaner64.exe, version: 5.89.0.9401, time stamp: 0x61eff15b
Exception code: 0xc000041d
Fault offset: 0x0000000000c12a1f
Faulting process id: 0x4a4
Faulting application start time: 0x01d81ad90739852c
Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe
Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe
Report Id: 2f790c09-20ea-4213-932e-02a18e746fff
Faulting package full name:
Faulting package-relative application ID:

 

[riddlesj]

When I open my CCleaner Professional, it opens as it is supposed to, but then it immediately closes. The CCleaner program only stays open for about 1-2 seconds and then closes. This is a new phenomenon as it has worked perfectly all along. HELP 

[Nergal]

Sounds like you have a bugged version of ccleaner which was causing this exact problem,  please redownload and reinstall ccleaner. You don't need to Uninstall first.

[mark7211]

On 25/01/2022 at 08:11, harwich said:

I think I know what the problem is. If I am connected to the internet CC closes immediately.  If I am not connected to the internet CC does NOT close  immediately.  It must have something to do app when it connects to the internet.

Mike

This solved my problem.  Thanks Mike!