Moderators nukecad Posted March 26, 2020 Moderators Share Posted March 26, 2020 And as said above I've also checked the ccleaner.exe and ccleaner64.exe runfiles and nothing, including TrendMicro is showing any problem with those either. https://www.virustotal.com/gui/file/d2f391341c8145f3faf445db6c6ef3adf2019f1f8264cd7c4bd52239d6bfbff0/detection *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
JRCleaner Posted March 26, 2020 Share Posted March 26, 2020 i too have this same problem and was one of the first to report it after the March 2020 update. I have the Pro version and am a paid subcriber. I also have windows 10 and trend micro. It appears to me to open like once a day. sometimes it will open and run, but if you try to open it again say an hour later you can't. This was not a problem prior and you could open it repeatedly all day long before this last update. I have tried to re-download the trila version and of course it re-installs. still happens. This only started after last update from CCleaner. There were no updates from Trend Micro during that time. I don't think any windows updates. so it is definitely a glitch here upon opening it. You can't open it from the desktop shortcut. sometimes you can open it from the start menu and get a run in. at this point it would be hard to even get a fix as if you can't open it you can't catch an update to fix it. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 26, 2020 Moderators Share Posted March 26, 2020 7 minutes ago, JRCleaner said: This only started after last update from CCleaner. There were no updates from Trend Micro during that time. And that appears to be the problem, Trend Micro needs updating to the latest definitions so that it stops blocking the latest CCleaner. Just for info, The latest Trend Micro version is 16.0.1302 released earlier this month. https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1120881.aspx?cm_mmc=MaximumSecurityPage-_-SupportNews-_-TiHE-_-2019 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Piano Posted March 26, 2020 Share Posted March 26, 2020 (edited) I am having a similar problem. It started 2 or 3 days ago. The programme sometimes works but mostly hangs when analyzing. I'm using Windows 10x64 and it is the CCLeaner free 5.65 version. I don't have Trend Micro but I do have Malwarebytes. Here is a screenshot of what I get when it sometimes works. Edited March 26, 2020 by Piano Link to comment Share on other sites More sharing options...
Mary uses cc cleaner Posted March 26, 2020 Share Posted March 26, 2020 I have been having same issue. windows 7 home premium Microsoft security essentials I download it run as admin say yes to agree to terms and the box just stays white, nothing happens. left it like that for at least 4 hours, still the same white box. I'm thinking it's the download file that isn't complete or stuff missing? Last version works great. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 26, 2020 Moderators Share Posted March 26, 2020 Mary what happens if you download instead the Slim Build from here? (Bottom in list) https://www.ccleaner.com/ccleaner/builds Uninstall old build first. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
merpug Posted March 26, 2020 Share Posted March 26, 2020 (edited) I've got 5.65.7632 Pro running fine, but it disappears from the system tray randomly. Only noticed when I didn't get notification that Chrome was being cleaned. Win10 Pro 1909, running Sophos Home Pro and Malwarebytes Free, if that's relevant. Edit: it's quitting Chrome that's doing it. Icon does the sweep animation and then goes. Doesn't happen with Chromium Edge. Chrome is 80.0.3987.149 Edited March 26, 2020 by merpug Further information Link to comment Share on other sites More sharing options...
dannyc Posted March 26, 2020 Share Posted March 26, 2020 On 25/03/2020 at 08:36, Louise Smith said: Downloaded free version 5.65 and have the same problem. I also have Trend Micro Antivirus+ Had to re-install version 5.64. How does one re-install version 5.64? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 26, 2020 Moderators Share Posted March 26, 2020 12 minutes ago, dannyc said: How does one re-install version 5.64? https://filehippo.com/download_ccleaner/ If they update the page 5.64 will be on the right side, but as of this writing 5.64 is the latest on file hippo. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
dannyc Posted March 26, 2020 Share Posted March 26, 2020 9 hours ago, Stephen CCleaner said: Please can you confirm if this issue is still occurring today? VirusTotal shows that TrendMicro doesn't have a problem with the install file: https://www.virustotal.com/gui/file/810d4b0d8f4171b13f6d5a4c5c6c5e33209af7af6c378a2218007caae12dc2d6/detection Yes, I have the same problem. Link to comment Share on other sites More sharing options...
dannyc Posted March 26, 2020 Share Posted March 26, 2020 1 minute ago, dannyc said: Yes, I have the same problem. I have reinstalled 5.64 from File Hippo. I was on the Pro version but don't know if I still am or not. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 26, 2020 Moderators Share Posted March 26, 2020 If you try to register 4.64 as Pro then it will automatically update itself to 5.65 again as soon as you register, leaving you back where you started. Stay with 5.64 in Free mode for now. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
dannyc Posted March 26, 2020 Share Posted March 26, 2020 Stay with 5.64 in Free mode 39 minutes ago, nukecad said: If you try to register 4.64 as Pro then it will automatically update itself to 5.65 again as soon as you register, leaving you back where you started. Stay with 5.64 in Free mode for now. 39 minutes ago, nukecad said: If you try to register 4.64 as Pro then it will automatically update itself to 5.65 again as soon as you register, leaving you back where you started. Stay with 5.64 in Free mode for now. That's what I will do, stay with 5.64 free. Does anyone plan to fix this? How will we know? A downloadable 5.64 won't be out there forever. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 27, 2020 Moderators Share Posted March 27, 2020 11 hours ago, dannyc said: That's what I will do, stay with 5.64 free. Does anyone plan to fix this? How will we know? A downloadable 5.64 won't be out there forever. v5.64 will be on Filehippo, they always keep old versions on the right of the page. They go back as far as v1.16.082 from November 2004, so I don't think you need worry about it becoming unavailable any time soon. As for a fix, it depends exactly what the problem is. At the moment it looks like an Anti-Virus false detection by some AV's, which those AV companies will have to fix themselves. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Piano Posted March 27, 2020 Share Posted March 27, 2020 5.64 Works fine, 5.65 still hit and miss. One would have thought that a problem would always manifest itself in the same way. Thanks for the suggestion to use 5.64. Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted March 27, 2020 Share Posted March 27, 2020 Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older verion of CCleaner. We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you. Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted March 27, 2020 Share Posted March 27, 2020 Hi there, I would suggest adding CCleaner to the exclusion list in Malwarebytes. We are also urgently investigating the reports of Security button being grayed out and failing to connect to server. We will be communicating any updates as soon as they will become available. We apologize for the error and hope that it will be fixed soon. On 26/03/2020 at 15:00, Piano said: I am having a similar problem. It started 2 or 3 days ago. The programme sometimes works but mostly hangs when analyzing. I'm using Windows 10x64 and it is the CCLeaner free 5.65 version. I don't have Trend Micro but I do have Malwarebytes. Here is a screenshot of what I get when it sometimes works. Link to comment Share on other sites More sharing options...
dannyc Posted March 27, 2020 Share Posted March 27, 2020 3 hours ago, Sandra CCleaner said: Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older verion of CCleaner. We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you. Link to comment Share on other sites More sharing options...
dannyc Posted March 27, 2020 Share Posted March 27, 2020 2 minutes ago, dannyc said: 2 minutes ago, dannyc said: 3 hours ago, Sandra CCleaner said: Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older verion of CCleaner. We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you. No, adding CCleaner to the exception list of your anti-virus (Trend Micro) Did Not Work, that's why I had to go back to v. 5.64 to do the cleaning. Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted March 27, 2020 Share Posted March 27, 2020 1 minute ago, dannyc said: No, adding CCleaner to the exception list of your anti-virus (Trend Micro) Did Not Work, that's why I had to go back to v. 5.64 to do the cleaning Hi Danny, I will communicate this to our team and will be in touch once I hear back. Thank you. Link to comment Share on other sites More sharing options...
dannyc Posted March 27, 2020 Share Posted March 27, 2020 Thanks, I paid for the Pro version, but now have to use the free v. 5.64. Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted March 27, 2020 Share Posted March 27, 2020 8 minutes ago, dannyc said: Thanks, I paid for the Pro version, but now have to use the free v. 5.64. Hi, we will make sure that the time is not lost from your license. We apologize for the inconvenience, and want to reassure you that our team is doing the best it can to solve this. Link to comment Share on other sites More sharing options...
Scott B Posted March 27, 2020 Share Posted March 27, 2020 Update 5.56 is not installing and running properly, after uninstalling, older versions still good. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 28, 2020 Moderators Share Posted March 28, 2020 10 hours ago, Scott B said: Update 5.56 is not installing and running properly, after uninstalling, older versions still good. What anti-virus are you using? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted April 2, 2020 Share Posted April 2, 2020 Pro users do not need to use the Free version. They can simply disable automatic updates in the Updates menu and continue to use all other paid features on v5.64 while we investigate this. To do this: In a Pro-registered version of v5.65, disable Automatic Updates in the Updates menu Without uninstalling, install v5.64 over the top of v5.65 by downloading and running the v5.64 installer Link to comment Share on other sites More sharing options...
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