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Big, big av screwup really


hazelnut

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You have just got to feel so, so sorry for those using Bit-Defender (also Bullguard and F-secure I think also use the same bit-defender definitions)

 

An definition update went crazy flagging just about every file on folks computers as a trojan. Many pages last night of anger and anguish

 

http://forum.bitdefender.com/index.php?sho...=18759&st=0

 

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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It was a massive fail of epic proportions. I hope Avast and MBAM will never get those problems.

Avast already had that problem just months ago back in the v4.8 era, it was completely useless until the next definition update.

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Avast already had that problem just months ago back in the v4.8 era, it was completely useless until the next definition update.

 

Bit of a difference here Andavari, some of the Bit Defender users have no working computers now.

 

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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The last time an AV had a FP in Windows's own files was AVG, I think. But it was only one FP.

 

hazelnut >> I'd rather say "Nearly all x64 BitDefender users" ^_^

Piriform French translator

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There is even a compensation thread as well :(

 

For some people without the knowledge of how to boot into safe mode, do repair installs etc when they have just a black screen must be very distressing indeed.

 

Some folk will not even know about this issue and just assume that the Fake Alert trojan killed their computer.

 

The only 'positive' thing to come out of this seems to be the number of people who have praised Windows 7's ability to repair itself, not appreciated I guess until a situation like this occurs.

 

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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And some people will think "hey, I've got the new Windows 7 but my friend who has Windows XP and BitDefender too didn't have any problems !", since nearly all XP users are x86 users. :(

Piriform French translator

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Bit of a difference here Andavari, some of the Bit Defender users have no working computers now.

Yeah that could be a difference although what Avast was detecting back then would've wiped out Windows if a user let it clean up the "infections" because it detected just about everything imaginable. AVG already did the dead PC trick a few years back themselves. That's why I don't let any AV software automatically do anything related to detections without me being in the decision making loop.

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