nukecad
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Posts posted by nukecad
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The quickest way for us to see what may be going on for you is if you can post a screenshot of your Duplicate Finder settings similar to this one:
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32 minutes ago, cbrillow said:
Figured I'd zip off an email to the sales department this morning to ask for assistance, but see that there's no clear-cut path to contact them unless you're a business customer.
Fire off an email explaining your problem to: support@ccleaner.com
You should get a confirmation by return email, which will suggest a few things (that probably won't help in this case), and then a support person will email you shortly to help out.
They are usually pretty quick to get back to you, within an hour seems to be usual. -
It's because you have upgraded to CCleaner Pro rather than the Free version, you can stop it happening.
There are a couple of things that you can do-
I assume that you are using Health Check which includes an automatic check for updates to software installed on your machine.
With the Free version that will only check, but now that you have Pro it will actually try to update them. (Unless you stop it, see below).
That's one of the extra features of Pro.Use Custom Clean instead which just does cleaning, and won't try to update your apps.
To set Custom Clean as your default go to Options>Settings and change the CCleaner Home Screen.
PS. You can stop Health Check updating your software by doing the following each and every time you use it:
After the checking stage click on 'Security', untick everything there, go back to overview, continue with 'Make it better'.
But you have to do that everytime and that would be a PITA, forget to untick them just once and Health Check would try to update them.
It's much easier to use Custom Clean instead which won't even try to update anything.PPS. "CCleaner Update" is for updating CCleaner itself, it's not for updating other apps, you may want to let it back through your firewall.
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Is this on a PC, a Mac, or an Android device?
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Are you trying to find the same 'tunes' saved in different formats?
Files of different formats would not be duplicates as far as a computer is concened, they will contain different data (even if the 'tune' is the same when played).
The names will be different, because the file extensions are different.
The filesize with different formats would not be the same. (A Flac is typically six times larger than a MP3 of the same tune).
The modified dates will be different, if only by minutes.
The contents will be different, because they are different formats.However if you are just wanting to search for duplicate Flac's and duplicate MP3's at the same time then you set up different paths to include in the search and tick both.
It will then search for duplicate Flac's, and for duplicate MP3's, but it won't match one type to the other.
(Except possibly on filesize only, which would just be a coincidence if you did find a match between Flac/MP3 formats).eg. This will search for duplicate 'doc' files and duplicate 'txt' files on the users desktop, but it wouldn't consider 'ABC.doc' to be a duplicate of 'ABC.txt'.
Even if they actually contained the same text they have different names, will be different sizes, have different dates, and the contents will be different because the doc will contain more formatting data.
If you could explain more just what it is that you are trying to do then someone may have a suggestion.
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You will get a confirmation that your request has been recieved, and then support will contact you when your request gets to the top of the queue.
(It is best if you send your request from the same email that you used to purchase CCleaner).They usually get back to you fairly quickly.
I see that you posted this 15 hours ago, have you had a reply from support yet?
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I also could not see any 'Chat' button on that webpage.
So I did some testing and found that it was my Adblockers that were hiding the chat button.
I use both Adblock and Malwarebytes Browser Guard, and had to pause both for the button to become visible.
Once I had paused both of them for that webpage then the chat button came up in the bottom left.
EDIT: I have now narrowed it down further and for me it is the Ads/Trackers component of Malwarebytes Browser Guard that is preventing the Chat button from being shown on that webpage.
Once Ads/Trackers is turned off for that website in MBG then the button shows as it should.
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I believe that the community add-on 'Winapp2.ini' already clears Nvidia files, including logfiles, so you may want to give that a try.
More about Winapp2.ini can be found on this forum thread:
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18 hours ago, GRRGRR said:
Is there a log for scheduled cleaning of CCleaner? If not, why not? How does one know the cleaning got done as scheduled and what happened when CCleaner cleaned it. Should this not be built in? Am I missing something?
As the (original) idea of CCleaner is to remove junkfiles, including logfiles, from your machine then having it create more logs itself would seem to be defeating the object.
(I'm sure I've seen posts by the staff themselves making that point in the past).Having said that: recently we have seen a proliferation of CCleaner being able to create more logs itself, especially since the Driver Updater was introduced.
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The same advice as above;
It may take a day or two to show as deactivated.
If it doesn't show as deactivated after a few days then send an email to support.
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OK, that's fairy simple to do it how you want.
It is the 'Session' information for the browser that keeps you logged into websites, if you clear the 'Session' you get logged out of everything (and any open tabs get closed).
You can avoid CCleaner clearing the Session information by only using Custom Clean and simply unticking 'Session' for the Browser(s) where you want to stay logged in.
Once unticked then Custom Clean will leave the session information alone. (Unless/until you tick it again).
Note that Health Check does not respect those ticks/unticks in Custom Clean, they are only for use by Custom Clean.
Health Check is meant as simple option and so always uses its own cleaning rules which you can't change. (You can control them a bit but have to do it each time you use Health Check).
So even with 'Session' unticked in Custom Clean if you do happen to run Health Check that will still clear the Session information. -
A few questions:
Are you using Health Check or Custom Clean?
Which browser?
And is it actually deleting the saved passwords - or just logging you out so that you need to login again?
(It usally also helps if you say what Windows version/build you have an which antivirus you are using).
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1 hour ago, hazelnut said:
I just used a magnifying glass
up against the screenshot ...
Should have gone to Specsavers.
Disclaimer - Other high street opticians are available - if not closed due to the plague, driver shortages, gas/CO2 shortages, or all their staff going back to Europe because of Brexit.
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I can't read that screenshot, it isn't clear - and the OP doesn't say which entry is being talked about.
However I believe that you are both talking about the Toast Notifer "SpeechRuntime".
This is known about, and it is not a bug it's just the way that Windows 10 works.
See this:
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You can whitlist websites that you do not want to be affected by Kamo.
See the online documentation:
https://support.piriform.com/hc/en-us/articles/360045558192-How-can-I-ensure-that-Kamo-does-not-clear-cookies-from-a-particular-website-Ghostery and Kamo work in different ways.
As I understand it Ghostery blocks the trackers, but Kamo doesnt block them and instead feeds them false information.
So with Ghostery a tracker can know it's being blocked because it isn't collecting anything, (so may try to collect things a different way), with Kamo it still get something but what it gets is false.Ghostery also blocks ads, as does Adblock - Kamo is not an adblocker.
https://support.piriform.com/hc/en-us/articles/360045559792-Does-Kamo-block-ads- -
Interesting,
I thought that CCleaner called the Windows uninstaller - but EP211 said Kamo wasn't showing in Windows Settings>Apps to uninstall.
Kamo has it's own uninstaller in the setup exe - is that just calling the Windows uninstaller?
(The more we know about these things the better we can help others).
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Quote
Yesterday, Microsoft quietly released a new version of the PC Health Check tool with a far more significant amount of detailed information about why a particular device is not compatible with Windows 11.
The tool:
https://aka.ms/GetPCHealthCheckApp -
The Windows Media Creation Tool formats the USB drive to a partition of about 32GB for a 64-bit installation. - It does warn you that all files on the drive will be deleted and advises you to make a backup of any files on the drive before continuing.
Because it's a reformat then that deletion will include the original Windows Master File Table, which is what Recuva normally uses to recover deleted files.
The new MFT will only show what is on the newly formatted (approx. 32GB) partition.However you should (may?) be able to find the deleted files on the rest of the drive with a 'Deep Scan' in Wizard mode.
https://www.ccleaner.com/docs/recuva/using-recuva/wizard-mode/the-deep-scan-option
In particular read the 3 notes there, - you will still have to do some work to rename any files that are recovered.
Obviously you need to recover to a different drive to avoid overwriting the data that you are trying to recover.I'm sure that in future you will be making regular backups of your important files, regardless of mistakes a drive could get corrupted or fail at anytime and trying to recover from a broken drive is (almost) impossible.
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Thanks for the feedback.
I've never used the Driver Updater myself, so never had to use the recovery option, but from the support article I think the tickboxes should be there?
That may depend on if you have the latest CC version installed?
@Dave CCleaner any insight on this further than what it says in the FAQ article?
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As it says in your screenshot "Select any driver to revert it to a previous condition" - you have to first select a driver(s) for restoration before the button becomes active.
There should be a tickbox to the left of each driver name.
See this article for more info on reverting drivers if something has gone wrong with a driver update:
https://support.piriform.com/hc/en-us/articles/4402564268429-I-m-having-a-problem-with-Driver-Updater-What-are-my-options-#updating-drivers-with-driver-updater-0-2From that article:
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Select the checkboxes next to the driver categories and or the drivers you want to revert.
- Click Revert Selected to begin the process of reverting the chosen drivers
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Select the checkboxes next to the driver categories and or the drivers you want to revert.
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On 21/09/2021 at 00:18, EP211 said:
It should not be this difficult to uninstall an unwanted program
@EP211I have split this into it's own thread, so it can be more easily found by anyone else looking for how to uninstall Kamo.
Like many (security) apps (antivirus, antiramsomware, etc.) that protect themselves from malware, Kamo cannot be uninstalled in the normal way from Windows.
You don't want them to be easily uninstalled by bad guys.So you have to uninstall those apps using a tool from the developers of the software.
In the case of Kamo you use the Kamo setup file to uninstall it (I agree that info could be easier to find); see here:
https://support.piriform.com/hc/en-us/articles/360048784691-Troubleshooting-when-Kamo-cannot-detect-tracking-activity -
Inernet Explorer is (still) an integral part of Windows, and many applications other than the IE browser itself use it's storage spaces.
It has become a convinent place for other applications to put temporary files.So even if you never use the Internet Explorer browser it's storage spaces still need cleaning.
Because of that CCleaner still lists it and still cleans whatever may be stored in there by any application.
(CCleaner itself put 3 files in there everytime that you open it, and then cleans them out again when you tell it to clean).
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Inernet Explorer è (ancora) una parte integrante di Windows e molte applicazioni diverse dal browser IE stesso utilizzano i suoi spazi di archiviazione.
È diventato un luogo conveniente per altre applicazioni per inserire file temporanei.Quindi, anche se non usi mai il browser Internet Explorer, gli spazi di archiviazione devono comunque essere puliti.
Per questo motivo CCleaner lo elenca ancora e pulisce ancora tutto ciò che può essere memorizzato lì da qualsiasi applicazione.
(CCleaner stesso mette 3 file lì dentro ogni volta che lo apri, e poi li pulisce di nuovo quando gli dici di pulire).
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As you say who knows just what caused the problem for you, but good to hear it was fairly easily sorted out by using the Slim installer.
I'm guessing something glitched during the automatic update and left things in limbo until you did a re-install with the Slim installer. It probably won't ever happen to you again.
As for the different installers:
The CCleaner that gets installed is exactly the same; it's the installers themselves which are different.The Standard installer contains a bundled offer for other products which you can accept or decline, it connects to another server to show that offer.
Some AV's object to that extra connection and so block the install altogether. Some AV's are erratic about if they block it or not.
Although you wouldn't normally get the offer anyway on an automatic update, or from a 'Check for Updates', you should only see it if you are installing manuallyThe Slim installer is intended for technicians and advanced users, it works slightly differently (and doesn't include any offer), so it doesn't try to connect to another server.
Because it works slightly differently we often suggest trying it when people are having problems the Standard installer.
You might want to bookmark that 'Builds' page for future use?
TBH using the Standard installer while not connected to the internet achieves the same thing, in that case it knows there is no internet so doesn't try to show the offer.One other thing; but as you have Malwarebytes I'm positive this wasn't your issue.
Certain AV's are notoriously slow to update and so will block a new CCleaner version from running for a few days after it is released, once the AV gets an update it recognises the new CCleaner and stops blocking it.
(We saw quite a bit of that when some AVs were being even slower to update as people worked at home during covid). -
TBH Willy it is only you that is reporting it.
I'm not sure if that's because it's specific to your particular (email) setup?
or if maybe others see it but aren't bothered by it. (It's easy enough to delete an extra email).
up against the screenshot ...
Notifications won't go away on their own
in CCleaner
Posted
You could simply set it to clean the browser(s) on closing without giving the notification, you can set different options for each browser.
Unless you want to see them of course.