nukecad
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Posts posted by nukecad
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There is a system in place to periodically update outdated/obsolete versions of CCleaner.
CCleaner versions 5.## have reached End-of-Life and so are currently being updated to the latest version, v6.11.
https://support.piriform.com/hc/en-us/articles/13760826790669-End-of-Life-of-CCleaner-for-Windows-v5In particular you should note that CCleaner versions below v5.92 no longer clear cookies effectively, because the major browsers have changed how they handle and store cookies.
You need to keep your CCleaner up to date for it to be effective. Browsers, apps, and Windows change all the time so the cleaning has to change to keep up.
As you were using a very old version of CCleaner you should have been getting notifications that this update would happen soon.
(I have not seen the notifications myself but believe that they would have also told you how to prevent the automatic update if you really wanted to).This week versions 5.36 to 5.73 that are still in use will be automatically updated to v6.11.
Next week it is intended that versions 5.74 to 6.0 will also be automatically updated to v6.11As noted - These automatic updates of outdated versions can be prevented by more advanced users, who realise that by doing so their old CCleaner version is unsupported and will not be cleaning things properly.
PS. As moderators we were last week given a 'heads up' that these updates would be happening this week and next.
QuoteAfter several months of alerts to impacted users, next week this target range will be extended to CCleaner 5.36-5.73 and then up to CCleaner 6.00 the week afterwards to help out those who remain stuck on outdated versions and have not been able to update themselves.
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Do you mean this? As you can see it is working here:
You could try reinstalling your CCleaner if yours isn't working.
- Go to: https://www.piriform.com/ccleaner/builds
- Download the 'Slim' installer. (3rd down).
- Double click on the Downloaded 'ccsetup611_slim.exe' to reinstall CCleaner.
- Check if it's working properly for you now.
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The ban is an internationally imposed sanction on certain areas.
Which areas are subject to the sanctions is a matter that politicians decide.
CCleaner, nor any other company, has any say in the matter. They are just told that certain areas are sanctioned.
If you believe the sanction on your area to be wrong then you must complain to the politicians.
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We have seen this before. (and can replicate it).
It's a permissions thing and happens/can happen if you untick 'Run CCleaner' at the end of the install.There's an easy fix -
Reinstall CCleaner but this time leave 'Run CCleaner' ticked in the installer and let CCleaner open from the installer.
That's it - You can close CCleaner and it will now open/run as normal for a non-admin user.
If you need the latest installer then you can download it here: https://www.ccleaner.com/ccleaner/builds
Don't uninstall your current CCleaner Pro. Once downloaded just double click on the 'CCsetup611.exe' and it will pick up your licence key from the current install.
(If you have uninstalled your current one then you'll have to enter your key into the new install to re-register it). -
Idrive recommend that instead of using the Standard Windows Uninstaller (which is what CCleaner does) you open the Start Menu > All Apps, find idrive in the list and right click it, click uninstall.
https://www.idrive.com/help/Windows/uninstall
If you are still having problems then see Methods 3 and 4 here (or Method 1 if you want to install the Revo Trial):
https://www.revouninstaller.com/preview-log/?pid=8767&pname=IDrive -
I suggest that you contact the support team by email: support@ccleaner.com
They will probably then ask you to send them some of the logs from the CCleaner folder to help work out what may be happening for you.
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I think you have a missundestanding about the 2 types of computer 'Memory'
What is cleared from 'memory' (Random Access Memory) is not your real issue here.
Your issue is what can be cleared from 'storage' (Storage Memory).
Although both are commonly referred to as just 'memory' they are different things.
A restart will clear your RAM but will not clear what is stored on the drive. (There is a bit of overlap there though with the pagefile which is temporary RAM put on the drive for a while to free up actual RAM).
CCleaner clears temporary and junk files from Storage Memory (the drive) but not from RAM.
However you have that much other stuff stored on the drive and so what can be cleared from storage by CCleaner can only be a temporary help - As we have being trying to say will you have to move or delete a lot of that 'other stuff'. Lmacri was trying to help you find just what that 'other stuff' on your drive might be.
You say that you want to learn so please calm down and look at what is being explained, that is the way to learn.
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A patch update 'hotfix' to v6.11.10455 has been released earlier today:
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A patch update 'hotfix' to v6.11.10455 has been released earlier today:
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Frankly that C: Drive does not have enough freespace available, and it will give issues until you do something about that.
On a HDD it is recommended to have around 15-520% freespace so that Windows itself can work properly.
Windows needs that freespace to Optimise the drive, needs space for the Pagefile, for Windows Updates, and so on.38.48 GB is only 8% of your drive free, which is why Windows complains (and turns your bar red).
Even the 52.1 GB is only 11% free, and that's not enough because that freespace will quickly get used again.Without enough freespace on the disc then as you have found Windows will need frequent reboots/restarts to operate as it should.
You need to remove some applications or data from the drive onto another drive, or to get a biger drive to use for the C: drive.
Your screenshots indicate that you have around 400GB used for applications and data other than Windows itself.
Do you have a lot of video, images, or games on your C; drive?
(If/when gaming are you 'saving game' to the C: drive?)What is taking up the disc space may not be at first visible to you, so lmacri was simply trying to help you with working out what is taking all that space up.
BUT - Just using CCleaner to remove temporary/junk files is not enough in your situation, because as soon as you start using the computer again the temporary files will build up again, and you'll quickly run out of diskspace again.
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For licencing queries you will need to contact support by email support@ccleaner.com
They will be able to say why you got that message and to sort things out for you.
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I see that you asked a similar question before, sorry no-one replied back then.
That will probably be because you have dual channel memory capability, so Speccy is reporting the number of channels available/used (8 in total) rather than just the physical slots (4).
If it just reported the physical slots then that would be less RAM channels than you actually have available.
Why the first line says only one slot total is probably just due to the way the multi-channel RAM controller is configured by HP.
(It really is time that Speccy had an update to recognise newer technologies).https://uk.crucial.com/articles/about-memory/what-is-dual-channel-memory
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I don't believe that particular warning box has a setting you can specify in the ini. (Some other warning messages do).
Which is why the only way I know of to restore it again after you have ticked the 'Do not show...' is by resetting to defaults.
TBH most users want it always on or always off.
Mine is always off because I'll often do a clean with a browser deliberately open so just let CCleaner skip the browser without asking. -
Yes, restoring the default settings should cause that message to be displayed again rather the Custom Clean just 'Skipping' clearing the browser.
Of course remember that doing that will also remove any other customisation that you had put in place, so you will have to set that up again.
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As far as I am aware the trial has never asked for payment, or card/banking details, until after the trial is over and you decide that you do want to buy.
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I'm not sure what you are looking at.
Custom Clean tells you what has been cleaned, and in detail if you have set it to 'File list' in the Advanced options.
Health Check doesn't tell you details but does tell you how much has been cleaned.
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Do you have/use Teamviewer?
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You have replied to an old post from 2021.
Are you talking about the Taskbar or the System Tray?
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2 hours ago, NE0 said:
just trying to help clarify the situation for Jack, just my thoughts. Hope that helps.
And thanks for spending time to do that . - That is what we are all about here, trying to work out what any issue is and how to resolve them.
It's great that as users we can help each other, and that the company staff will also get involved on the forum when deeper help or insight on cnmpany policy is needed.
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That is usually because CCleaner sees there is an update but the server hosting that update is unreachable for some reason.
It's a software company server, not Piriform or Avast.Can you say which software it is trying to update. There is a known problem with Teamworks in CCleaner 6.11 at the moment.
PS. Playing with the Hosts file can make such issues worse. (You are experienced enough to know that though).
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Not at all,
as the latest screenshot from @Jack53 shows he is in fact logged out of his google account - look at the blue button top right, it is asking him to sign in to Google again.
The only reason I can think of where that wouldn't happen (assuming that you ran Custom Clean with Session ticked fro that browser) is if you ran CCleaner while the browser was still open - maybe open as a background process so not on screen.
The fact that Google search is showing as the homepage is a browser setting, change the homepage in the browser, or change the search engine in the browser.
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In Custom Clean tick 'Sesssion' for Firefox - you appear to have done that.
But if you then run Healh Check it will not use custom settings, - you need to use Custon Clean to use the custom settings.
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Where does it create that empty folder and sub-folders?
ie. what is the full pathname for them?Are you sure that it is that app that is creating them?
Microsofts own OneDrive does a similar thing for each user of a computer.Be very very careful if you try to add those folders for cleaning, you don't want to be clearing your standard folders with those names.
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Are you sure that it was CCleaner and not Windows Storage Sense? (Or something else you may have installed).
A few questions to see if we can work out what may have happened:
CCleaner Pro or Free?
Did you open and run CCleaner after you got the prompt? If so did you run Health Check or Custom Clean?
What are you Smart Cleaning 'Junk' settings?
I've had CCleanner. Now I want to add Recuva.
in CCleaner Help Requests
Posted
I recommend that you simply download and use Recuva Free version.
It has exactly the same recovery functionality as the paid for version, there is no difference whatsoever.
If you buy Recuva then currently you would be paying the extra just for automatic updating (There haven't been any updates to Recuva for a number of years now) and priority support (You can get support here on the forum, or non-priority support by email).
Of course if you still want to pay for Recuva, for no particular reason, then Piriform will be quite happy to take your money
https://www.ccleaner.com/recuva