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nukecad

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Posts posted by nukecad

    Drive wiper

    in CCleaner Help Requests

    Posted

    I've started doing some testing of Drive Wiper of my own here.
    Something that I've been meaning to do for a while, but of course with multiple drive wipes and recoveries a thorough testing is going to take time, probably a few days for what testing I have planned so far.

    My initial test results shows that wiping the Entire Drive with one pass using CCleaner's Drive Wiper does just that and nothing is recoverable using Recuva deep scan, I still want to check what Disk Drill says.

    Then I'll test the Free Space wipe, and then probably the Custom Clean WFS too.
    (And maybe Recuva's Secure Overwrite function if it does find anything).

    To get/test as close to your situation as possible can you tell me the following:

    • You didn't answer before if 'New Volume (E:)' is a physically seperate drive, or a partition on your SSD?
    • If physicall seperate then what type of drive are you wiping/recovering? (HDD?, SSD?, USB stick?, SD card?, NAS drive? other?)
    • What filesystem is it formatted as? (NTFS?, FAT32?, ExFAT?, other?)
    • Approximately what size in MB or GB are the files that you say you can recover?

    I note that you also have not replied to my question of whether your 'recovered' files can actually be opened and viewed.

    nno response from sales department

    in CCleaner Help Requests

    Posted

    How have you been trying to contact them?
    And what type of 'Technician' are you needing a licence for? A call-out (independent) technician, or an in-house (company employee) technician?

    The contact/enquiry form for the (independent) CCleaner Technician edition is:
    https://www.ccleaner.com/contact/business-enquiry?src=ccte_break

    Note that the link is different to the form for an organisation with endpoints that employs their own technicians:
    https://www.ccleaner.com/contact/business-enquiry?src=ccte_corp

     

    Drive wiper

    in CCleaner Help Requests

    Posted

    Can you actually open the recovered files and see/read them?

    It may be that all that is being recovered is the File Table record of where the file(s) used to be, but all that is recovered from the location is garbage. (Ones and zeros, or X's).

    If it is just the File Table record (and garbage) being recovered then you should be able to wipe that too.

    1. In Options>Settings there is also a Wipe Free Space option.
    2. Tick it for the drive you want to wipe the free space on,
    3. Additionally tick 'Wipe MFT Free space' underneath it.
    4. Go back to Custom Clean; select the Windows tab and in  'Advanced' tick 'Wipe Free Space'.
    5. Run Custom Clean.
    6. Once it's finished then on the Windows tab > Advanced untick 'Wipe free space' again. (and/or untick the options in Settings)
      If you don't do that then it will do a free space wipe every time that you run Custon Clean, which takes time.
      You should get a warning about that when you tick it.

    Try your recovery again.

    Capture.JPGCapture1.JPG

    PS. Just to ask- Is that 'New Volume (E:)' a seperate drive, or is it a partition on your SSD?
    There is no need to secure delete or wipe the free space on a SSD.

    What duplicate files are safe to delete?

    in CCleaner Help Requests

    Posted

    Duplicate Finder can do the hard work of finding any duplicates for you.

    But when all is said and done only you can decide which files you want to keep and which you don't.
    Nobody else can make that decision for you, and certainly an application can't decide it for you.

    There are a few things to be aware of when using Duplicate Finder:

    • It's main use is to find duplicates of your own files, photos, documents, music, etc. that you may have saved or copied to more than one place.
      I suggest that you may want to 'ADD' a search path for Pictures, Documents, Downloads, etc. folder(s) you want to search for duplicates, and only search that  (see below for an example).
       
    • You should leave the system files alone, always set duplicate finder to ignore them. (unless you have a specific problem with some particular system files).
    • Many system files need duplicates in different places, and if you delete those duplicates some things may/will stop working properly.
       
    • Even with your own files remember that 'photo 01' in one folder may not be the same as 'photo 01' in a different folder - so it's usually best to untick 'name' and search on file size/contents rather than name.
       
    • Only delete something if you are certain that you don't need/want it.
       
    • If you don't know exactly what any duplicate file found is then it's best to leave it alone.

    Taking note of the above I would suggest that setting the 'Match by', Ignore', and 'Include' similar to these screenshots is the safest (best) way to search for your own duplicates, you may want to 'add' more paths to search.
    This first will search only user Steve's Documents, Downloads, and Pictures folders and report only any exact duplicates found there whatever they are named.
    image.png

    An alternative would be to do it like this and tell it to search all the sub-folders in 'Steve', this is of course searching more folders and so is likely to find more duplicates which may not be the ones you are looking for:
    image.png

    in either case when Adding the pathnames to include make sure to select the 'Files and sub-folders' option.

    image.png    click OK then       image.png

     

    After searching you can output a list of what has been found to a textfile if you want to check them out further before deciding if you want to delete them or not.
    You cannot import that textfile back into duplicate finder, things may have changed since you made that textfile so a new scan is needed each time you use duplicate finder.
    Once you have decided which, if any, files to delete then you can use the tickboxes to delete one (or more) of the duplicates.

    When using the tickboxes then you have to select them one by one, there is no 'Delete All' button - that would be just too dangerous and you could very easily delete (hundreds of) things that you want or need.

    There is more information on using Duplicate Finder here:
    https://support.ccleaner.com/s/article/how-do-i-use-ccleaner-for-windows-duplicate-file-finder?language=en_US

     

    CCleaner Android, no key

    in CCleaner for Android

    Posted

    I have moved this into the CCleaner for Android forum, because your screenshots show an attempted purchase through the Google Play Store.

    The 3rd one shows that the purchase has been rejected because you already have a CCleaner subscription linked to that Google account.
    As it was rejected then no monies should have been taken.

    CCleaner for Android has a different registration/licence system to the PC and Mac versions of CCleaner.

    When you purchase CCleaner for Android from the Google Store you do not get a licence key.
    The subscription is activated automatically by Google and is linked to the Google account it was purchased from.
    It is valid on any device where that Google account is logged in.
    There is no need for a seperate key in those circumstances.

    (It's a slightly different process if you already have an existing multi-device key with Cleaner Pro Plus or CCleaner Premium).

    What does Google tell you about your existing CCleaner subscription?

    There should be a 'Manage your subscription' button or link in your CCleaner (similar to the ones in your second screenshotand that error message).

    Alternatively:

    1. Open the Play store and tap your profile icon.
    2. Tap 'Payments and Subscriptions'.
    3. Tap 'Subscriptions'.

     

    cannot uninstall, cannot install

    in CCleaner Help Requests

    Posted

    Usually we just reinstall CCleaner without uninstalling it first.
    Just doing that can often 'fix' issues, with no uninstall needed.

    Quote

    tried to install slim version, but that did not work

    What are you seeing/not seeing when you try to install again using the Slim installer?
    Is there any error message either from the installer or from Windows?

    Have you done a 'Restart' (not Shutdown) of the computer before trying to reinstall?

    What Windows version/build are you running?
    If you are using an AV other than Windows Defender than what is it and what version number is it at?
    Often when CCleaner stops responding it's because (an update to) an AV has suddenly started to block CCleaner, certain AVs are more prone to doing it. And sometimes the same AV will then also block CCleaner from being reinstalled.

    Google Drive Won't Start on Login.

    in CCleaner Help Requests

    Posted

    First of all are you running Health Check or Custom Clean?

    You say that you have unhecked OneDrive and Google drive in Custom Clean, but doing that has no effect on what Health Check will clean.

    I suspect from what you say that you are using Health Check and it is Health Check that is asking to close the apps.

    If you want Google Drive to be left alone the either use Custom Clean (not Health Check) with Google drive unticked, or untick it each/every time when Health Check asks to close Google drive.

    CCleaner Pro for Android

    in CCleaner for Android

    Posted

    If/when you purchase CCleaner for Android through the Google store (or 'Upgrade' from within the app itself) it activates automatically through your Google account.

    You don't have to download anything extra, you do not get a seperate licence key to input, it's all done by Google Store.

    CCleaner Pro will be activated on all devices that log into the Google account it was purchased from.
    If the Pro features are not available in the app then check that you are signed into the correct Google account.

    This tells you how to check that you have a valid CCleaner subscription on your Google account: https://support.ccleaner.com/s/article/how-can-i-activate-a-previously-purchased-ccleaner-android-pro-subscription-on-an-alternative-device?language=en_US

    Note that you have purchased your CCleaner for Android subscription from Google Store - CCleaner Support will have no information about that purchase, they won't even have a record of it.
    If you have problems with the payment or activation it is the Google Store that you need to contact.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    If you have purchased a multi-device/multi-OS licence for CCleaner from CCleaner. (eg. CCleaner Pro Plus or Premium) then you do need to activate CCleaner for Android with your existing licence key - unless you want to also pay Google for it.

    The instructions for how to use an existing Pro Plus/Premium key to  'Activate' CCleaner for Android can be found here:
    https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US

    New Free version 6.15 hangs on my laptop now

    in CCleaner Bug Reporting

    Posted

    8 hours ago, Igorath said:

    - both were downloaded from this site

    Anyone seen this or something similar before?

    Obviously that is not normal.
    And I've never seen an advertisment like you describe - but there is always a slight chance that it's something new.

    If you are using an Antivirus other than Windows Defender then please tell us what AV it is and what version number it is.
    Some AVs can interfere with CCleaner, particularly if/when the AV is not up to date.
    Note that some will say 'up to date' when in fact they are not, which is why we want to know the AVs version number.

    PS. I have just downloaded a new installer from the link in 'Announcements' and reinstalled CCleaner on this laptop, it's working just as it should do.

    What I would do next in your shoes:

    1. Uninstall CCleaner from your laptop.
    2. 'Restart' the laptop (not Shutdown, 'Restart').
    3. Download the 'Slim' installer from here, it's the 3rd one down: https://www.ccleaner.com/ccleaner/builds
    4. Double-click ccsetup615_slim.exe to reinstall CCleaner. (It's the same CCleaner, it's the installer that is slightly different).
    5. Check if it runs as it should now.

    Let us know how that goes.

    Duplicate File Finder

    in CCleaner Help Requests

    Posted

    Unfortunately you can't - other than saving the results to a text file

    It's deliberately designed so that you have to run a new scan each time; because things may have changed.

    Just to note that if you are finding a lot of duplicates then make sure you have set it to ignore system files.

    Normally it's your own files that you waht to find any duplicates of.

    System files often need duplicates in various locations, they should be left alone unless you are sure what they are. (CCleaner will find them if it's needed by a technically advanced user who may be checking/repairing a machine).

    How to make Ccleaner not delete a certain file?

    in CCleaner Help Requests

    Posted

    You can make any file an 'Exclude' in Custom Clean, which means that Custom Clean will leave it alone.

    https://support.ccleaner.com/s/article/choose-files-you-don-t-want-to-clean-with-ccleaner-for-windows?language=en_US

    Note that such excludes apply to Custom Clean, they will not apply if you run Health Check.

    PS. Windows creating files which grow, you clearing them, them growing again, is all normal behaviour and one of the reasons that CCleaner exists.
    Have a read of the link in my signature below this post.

    Installing CCleaner Professional to new Laptop

    in CCleaner Help Requests

    Posted

    It is not a problem, but make a note of your licence key before removing CCleaner from the old machine.
    Open your current CCleaner Pro and go to Options>License Key - make a note of the key.

    1. On the new machine download the current CCleaner installer from here: https://www.ccleaner.com/ccleaner/builds
    2. Double click the downloaded installer and it will install CCleaner Free.
    3. Open CCleaner Free and go to Options>License Key.
    4. Select 'Activate new key' and enter your existing key.
    5. That will register/activate CCleaner Pro on the new machine.

    Once you have CCleaner Pro on the new machine you should then uninstall CCleaner Pro from the old machine unless you have a multi-device licence (CCleaner Pro Plus, CCleaner Premum, etc.).

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