nukecad
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Posts posted by nukecad
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It might help if you gave more details.
eg. Just what driver is it balking at?
Plus what Windows version do you have? Are you using an Antivirus other than the built in Windows Security?How did you contact support, and when was that?
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12 hours ago, portland said:
I wonder how many other people have .......... beem frustrated by not being able to access their Manage My Subscription Portal,
Plenty, there are posts about it regularly.
We knew that the 'Manage Subscription' button in CCleaner itself had gone missing some time ago, we weren't aware that the webpage link had also stopped working.
The manage subscription portal is obviously still there, - because they gave you a working link to it.
(I belive that the link given in the purchase confirmation email also still works).So it seems a bit odd to remove it from the app and webpage.
Presumably they do have a reason for removing it, maybe they just want it's use restricted while they are changing things?
It's no doubt tied in somehow to the recent changes made to the licencing system itself, so that accounts will now cover all products from all the companies in the Gen Digital groupPS. It is good to see that support are now responding quickly again, both to the forms as you report here and to direct emails as reported on another thread.
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As I suggested - just buy a new licence using your new card - problem solved.
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Dunno then, I guess most Pro users would do the same if it does happen and just change it back to how they want it.
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On the forum we usually see those wanting to cancel their automatic renewal rather than worried about keeping it going
That makes me wonder if it's that confusing support?
The simple solution would seem pretty obvious though - just purchase a new licence/subscription using your new card. It will be a new licence key but just enter it in Options>Licence key.
If you do that with less than 90 days left on the old licence (and use the same email address) then the time remaining on the old should get automatically added to the new one.
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No need to post more than once.
What is the issue that you are wanting to resolve?
Did you use the support form or email support@ccleaner.com ?
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Was it just a regular update from 6.19?
I know that it will automatically turn Smart Cleaning on and set that "automatic cleaning with notification" option for browsers when you enter or re-enter a licence key to register the Free version as Pro.
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Thanks,
As you say your CCleaner runs OK if you don't have 'Custom files ...' ticked that's really all you wanted.
If would be interesting to find the root cause, more so as you don't have any Includes set.
So what is it trying to clean if you do tick it? and if you have no Includes then what is telling it to do that?
There again as we can't replicate the issue, and nobody else has reported similar, then it may be something particular to your machine.
That could be the machine itself, the Windows/setup, something that has been installed, or even a combination of those; all of which can make such oddities diffficut to track down.PS. Custom Clean is the old default clean, it just got given a name when the new one (Quick Clean/Easy Clean)/Health Check came along.
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1 hour ago, necrophyte said:
sorry, didnt mention this specifically, thought this was clear - there is NOTHING added to the include/exclude lists in the options!
thats the point...
Try right-clicking on 'Custom files and folders' and selecting 'Analyze ...'.
(It doesn't matter if it's ticked or not).
Does it say that it's found anything to clean? if so then what has it found?
If it has found something then double clicking on what has been found will give more details. (For this example I'd made the CCleaner language folder an include)
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As lmacri says;
Ticking 'Custom files and folders' will clean (or attempt to clean) whatever you have added to 'Include', - so you need to tell us just what you have added in there.
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Good, thanks for letting us know.
That was a quick response from support and more like what we were used to seeing before, hopefully it's a sign that those support backlogs have now been cleared.
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Thanks for the link.
However the OP talks about comparing junk cleaning in CCleaner to Performance Optimising in Norton, and that is obviously going to give different results because they are differnt things.
To be meaningful you would have to :
Compare the junk cleaning in one to the junk cleaning in the other.
Compare the Perfomance Optimisation in one to the PO in the other.
Compare the startup app reduction in one to the startup reduction in the other.Ensuring that the setting in each are the same (or as close as possible) before comparing.
Not forgetting to reset the computer back to exactly how it was before running the first one, (reloading a full system image), so that the second has exactly the same things to look at.But before doing anything like that think about this:
Norton and CCleaner are now part of the same overall company, so such tools and techniques are being shared by the two companies and the underlying junk cleaning/Performance Optimising software is very likely to be the same software with just a different user interface.*
(In fact I don't believe that Norton even had a Performance Optimiser before the merger of the companies, in which case the one that Norton have now will be the Performance Optimiser from CCleaner ported over and now included in Norton AV.
I'd also think that Norton's Startup-app reduction was probably also ported from CCleaner, and that the junk file cleaning now there is a version of CCleaner's Health Check).The rest of the options there in Norton are a disc defragmenter/optimiser (CCleaner doesn't do that, Piriform have Defraggler for that), and tools that are specific to an AV to stop the AV itself interfering with performance, so those aren't in CCleaner.
In the end though it's the users choice which one they want to use, or if they want to use both.
* Looking at those 7 Norton categories on that webpage there are 3 that can be compared directly with the CCleaner equivalent (and are probably the same thing anyway):
Norton 'Speed up my computer startup time'. Probably the 'Speed' module from CCleaners 'Health Check' (or Tools>Startup, same thing).
Norton 'Improve the time it takes programs and files to load'. Defrag/optimise - Defraggler not CCleaner.
Norton 'Remove temporary files and folders that make my computer run slow'. Probably the cleaning module from CCleaner 'Health Check' .
Norton 'Optimize your boot volume'. Defrag/optimise - Defraggler not CCleaner.
Norton 'Improve performance when I play games or watch movies'. Stops the AV interfering with running tasks, AV specific not needed in CCleaner.
Norton 'Stop interruptions when I use my favorite apps'. Stops the AV interfering with running tasks, AV specific not needed in CCleaner.
Norton 'Show me programs that consume resources and slow me down'. CCleaner 'Performance Optimizer' -
Sorry if you don't see it, but you are trying to compare apples to pears,
One app is an antivirus, the other is a junk cleaner - they are different apps and are meant to do different things.
Again - Norton isn't saying that those files and applications are junk, it is saying that Norton considers them to be 'unecessary'.
Those are two different things.Even if two different apps are meant to do the same things then of course your (different) settings in each one will make a difference.
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Someone replying to old threads often happens, people don't check the date of the last post made before adding their comment.
I've been guilty of it myself.
(And spammers don't care what the last date was, but we usually get rid of those before you see them).We don't usually lock threads, they just die a natural death (unless someone revives them).
In this case as all the software involved has had numerous updates since the thread was created I agree that to avoid re-hashing old issues/cause (that may have been solved) starting a new thread for new issues would be more useful.
Softwares do change/evolve and so even when a problem initially looks similar to an older one the cause may be totally different.
PS. As for the formatting of posts, anyone can make a post regardless of their level of writing skill.
Personally I blame the big walls of text that you often see these days on SMS text messaging.
It's fine having no line spacing or paragraphs in a SMS text because they are generally short, but that lack of formatting doesn't carry over well into longer writings such as emails or forum texts and just makes then more difficult to read and make any sense of.
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I have never heard of that domain. According to Whois that domain was only created 27 days ago.
Emails from CCleaner support come from 'support@ccleaner.com'
If you are not getting a reply from the form then try emailing the support@ccleaner.com address directly.
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The first thing to note is that CCleaner is not an antivirus, so it's not going to be looking for the same things than an antivirus will be.
CCleaner cleans junk.
You may have made different setting in each of just what junk is to be cleaned.
There again Norton isn't saying that those files and applications are junk, it's just saying that Norton considers them to be 'unecessary'. (Whatever they mean by that).
Most AVs will flag up various PUPs/PUAs - 'Potentially' Unwanted Programmes/Apps.You may disagree that they are 'unwanted' or 'unecessary' and may want to keep them and use them.
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Stick with the ticket, but they can take a long time to reply currently (over a week at times), so let's see if there is anything else we can do to help here.
Are you saying that you now have version 2.9.187 installed, but it is not accepting your licence key?
When did you first purchase the key? And was it for a PC or for a Mac?
Can you screenshot the message that says it is wrong?
Don't post the key on here, you don't want someone else using it. (or trying to use it).
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Odd that it isn't sending you one, that is usually because of an incorrect email address (being misstyped. or changed is the most common).
Then it does sometimes end up in the users spam folder.It the lookup tool isn't working for you then you will need to contact support for help, we can't access licence details here.
You can use this form to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Be aware that support are backlogged at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (It can be a week or even longer).
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Where are you trying to download from?
Version 1.18.30 is 3-years old, that version was October 2020.
CCleaner for Mac is currently at version 2.9.187.
There is a download link on this page: https://www.ccleaner.com/knowledge/ccleaner-mac-v2-9-187
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Again this is an ancient thread, both Firefox and CCleaner have changed a lot since this thread was opened.
I'll close it now.
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I would also try disabling the AV temporararily and seeing it that lets CCleaner open.
If it does then you can re-enable the AV and make CCleaner an Exception/allowed/whitelisted in it. (whichever one the AV calls it).
We do see it sometimes where a change/update to an AV's definitions will suddenly start to block CCleaner when it didn't before, it usually gets corrected later.
Sometimes it's because it's a new CCleaner version that the AV doesn't recognise at first.
(Certain AVs are more prone to throwing up such False Positives than others, make your own mind up what that tells you about those AVs).PS. If you have something else that has changed your firewall settings, or have changed them yourself, then that can also prevent CCleaner from opening.
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There are 2 possibilities here.
- You still have an active licence for CCleaner that is renewing on a yearly subscription.
- You no longer have the yearly subscription with CCleaner, but had set up a repeating payment with Paypal.
We have seen it before where people have cancelled with CCleaner but PayPal still takes the repeating payment unless/until it's cancelled with Paypal too.
(The money appears to sit unused at PayPal unless you notice it. Allocated to pay something that it can no longer pay?)If it's CCleaner who have taken the payment then you need to contact support to get the automatic renewal cancelled and ask for a refund.
You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer).If it's PayPal who have taken the payment then you need to contact PayPal to get that cancelled and a refund.
Looking at your attached invoice it does look as if it may well be a PayPal repeating payment.
It says on that invoice: "If there's a problem, make sure to contact the seller through PayPal by March 1 2024"
So I would suggest that it's PaypPal that you need to contact first, before March 1st.PS. CCleaner is available for Mac (and Android) as well as PC.
Which you can use a particular licence with depends on what type of licence it is - and sometimes when you bought it.
CCleaner Professional Plus licences now cover PCs, Macs, and Android devices.
However the older 24-character Professional Plus licence was/is for 3 PC's.
The newer 20-character Professional Plus licences are for 3 devices, so they can be used on PC, Mac, and Android alike at the same time.
However from that invoice you seem to have/had a Professional licence for just 1 PC. (not professional Plus). -
You need to use the same email address that you originally used when purchasing pro, the reply will be sent to that email address.
If you don't see it then check the email's spam folder in case it went into there.
I assume that this licence is still valid and hadn't expired?
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If it's the FREE trial - ie. if you haven't paid anything for it - then it doesn't need a key.
It should say "CCleaner Professional" (with 'trial' somewhere) at the top when you open it.
If you want to keep using it as Professional after the trial period emds then you either purchase a licence and get a key, or it reverts to the Free version.
There is nothing to 'look up' until you have purchased a licence, and CCleaner don't even have your email on record until you have purchased.
How to Delete Duplicates
in CCleaner
Posted
CCleaners Duplicate Finder will only let you select one file at a time to delete and then delete those you have selected.
It's like that so there is less chance that you could delete a whole raft of files that you didn't really mean to.
Yours seems to be a case where you have duplicate directories though.
In that case i would use the duplicate finder to find them, and then being careful (and at your own risk) use Windows File Explorer to delete the unwanted directories.
Other duplicate finders will let you select loads of duplicates with one click, but of course there are dangers with that that you may delete the wrong things.
In the end it comes down to how careful you want to be, and being more careful takes more time.