nukecad

Please see the reply where you also posted this, PS. there is no need to post things twice.

It looks as if there might be an issue with the licence server then. As the messages say "Please try again later" it may only be temporary, or if it is a fault someone may already be working to fix it. In the meantime I'll flag this up to the staff to be investigated.

Custom Clean? Health Check? Health Check does its own thing, and doesn't report much, so I guess you mean Custom Clean. You can see a list of the files analyzed or cleaned in Custom Clean by right clicking on each category in the results - or by going to Options>Advanced and settiing the 'Results level of detail' to 'File list' which will show them all without having to click each category. However there is no way of saving the subsequently output list of files that I know of, other than taking a screenshot of it. EDIT - Oops, yes there is but I'd forgotten about it, see the next post by lmacri. There is also no way of de-selecting things after an 'Analyze' other than by unticking a category in the Custom Clean lists and re analyzing/cleaning. You can permanantly exclude an individual file from cleaning by right-clicking it in the Ananlyzed list and selecting 'Add to exclude list'. Just for completeness: The only way I know to get a list of what has been deleted (or analyzed) is to run CCleaner in 'debug' mode which produces a log of everything it does, and saves it to the CCleaner folder. As the name says that mode is meant for debugging problems. It records everything that CCleaner does - although the log is not easily understandable. Extracting individual filenames from a debug log is not quick or easy, and what would you do with a list of already deleted files?

You cannot supress that message. It is put there deliberately to remind you that making changes to the Registry can cause big problems and can break, or even brick, your machine.

A 12029 error appears to be caused by an incorrectly configured VPN/Proxy/Hosts file. (The ALPHA error has also been seen before but we are not sure what causes that). see if anything here helps. particularly post #2 by 'Guest JohnCCleaner': As for why you have 2 licences ??? Do you remember buying 2? Interesting that they both expire at the same time. The 18-months is also interesting, that is not a usual time period for a licence and sounds like a special mid-subscription offer for existing customers. ie. one not available on the website.

You will need to be more specific than that, there is not enough there for anyone to understand what you are asking.

As the T7 is an external, USB connected, SSD there is a chance that files can be recovered from it using Recuva. (Internal SSD's have very little chance of being recovered from). The Free version of Recuva should be all you need, it does the same as the Pro version but without paying for Technical Support. https://www.ccleaner.com/recuva (Other recovery apps are avaiable). Note that you should change your computers Power & sleep settings to 'Never' before starting any recovery attempt. A recovery scan can take hours and if the computer sleeps/hibernates before it has finished then you will probably have to start all over again. Don't try to save anything on the drive you want to recover from. In recovery tools this is called the 'Source' drive. You will need another drive that is large enough to hold the files being recovered. This is the 'Target' drive, the drive that you will recover files to, I suggest making a new folder on it to recover the files into. (If you are recovering from an external drive then the 'target' could be a new folder on your internal drive - if it is large enough). If you plug in the drive and look at the drive in Disc Management (AKA 'Create and format hard drive partitions') does it say that the disc is 'RAW'? A RAW disk has no file table, so Windows cannot know what the files on it are are or any details of them. It can happen if/when a computer crashes whilst it is writing to that drive. (Which sounds like what may have happened here). If it is RAW then it will need a 'Quick Format' before Recuva can work with/on it, see below. Download Recuva Free from the link above and install it on your computer. (NOT on the drive that you want to recover from). There is a particular way to use Recuva to restore 'non-deleted' files from a corrupt and/or quick-reformatted drive. I've been able in the past to recover the undeleted files from HDDs that had crashed and become RAW format, I've also done it with crashed USB sticks, (I've not had to do it with a crashed SSD - yet). Connect both the source and the Target drives to the computer where Recuva is installed. (Be very careful from now which drive you are selecting in dialogues). If the source drive is RAW then 'Quick Format' the drive with Windows. Recuva can then recognise the drive as one with a valid file table. Open Recuva and on the first screen is the recovery wizard - click 'Cancel' to go to Advanced mode. In Advanced mode click on 'Options' and then the 'Actions' tab, tick 'Scan for non-deleted files'. You may also want to tick 'Restore folder structure' there, which will attempt to recover the folders as they were - if it can do that. 'Deep Scan' can find more files, but it does take a lot longer. Your choice, but with a large drive you may want to see what a 'normal' scan can find first. Click OK. Now change the drive to be scanned to the drive letter of your crashed/reformatted drive that you want to recover from. Click 'Scan' in the middle of the menubar, With a TB sized drive the scan is probably going to take some time. When the scan has finished it will show what files it has found to recover. Tick what you want to recover, or tick the box at the top to recover everything that has been found. Click 'Recover; and you will be asked to select where to recover the files to, set it to your target drive/folder. Click OK and the recovery will start. When the recovery has finished it will show data about how many files it recovered, etc. It's time to close out of Recuva and check the recovered files to see if they will open OK. Note that the files recovered will not have their original names, those have been lost. Instead each one will have been given a number. As with any attempted recovery there's no guarantees, but that method has worked successfully for me on a number of occasions - although a very small number of the recovered files were incomplete. Edit- I found this pretty good video about using Recuva. ('Recoova'? A few videos I found pronounce the u as 'oo', I've always pronounced it 'uv' as in 'Love' ). This link starts at the section on recovering from a reformatted drive, it's basically the same as above but shows it in action. But why not watch the whole video anyway: Recovering files from a reformatted drive.

I can only repeat what I said above. Whilst it might have been CCleaner that removed them, the fact that the linked article was written at all shows that there are many reasons why Chrome bookmarks can go missing.

CCleaner.ini saves all the changes you have made to the settings and any Includes/Rxcludes etc that you have set. It can be handy to have that (and make a backup of it) so that you can quickly restore those settings if needed. examples: If you have had to uninstall CCleaner completely then a new install will read the CCleaner.ini file and restore all your settings. If you install CCleaner on another machine you can copy/paste your CCleaner.ini to the new machine and save having to set it how to you like it from scratch. If you have changed your settings and want them back as they were then you can copy your backup .ini to replace the changed one. (That's something I do frequently after changing settings when answering queries here, It's the quickest way to get my own settings back). Advanced users can edit the CCleaner.ini to add extra commands and extra cleaning in there. Advanced use: https://support.ccleaner.com/s/article/using-ccleaner-ini-to-modify-how-ccleaner-runs?language=en_US Note that CCleaner can also read and use other .ini files as well as CCleaner.ini https://support.ccleaner.com/s/article/what-do-ccleaner-for-windows-s-ini-files-do?language=de The most commonly added is the user created/maintained "winapp2.ini" which adds cleaning of many apps that ccleaner does not clean by default. If you might be interested in that then it has it's own section here on the forum, (you can see it's been running since 2010 and is well established):

You need to contact support and ask them to cancel it for you: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

You simply download and install CCleaner for Mac Free version and then use your licence key to register it. Tou will find a download link, and instructions how/where to enter your licence key on a Mac here: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US

I'm not a Mac user myself, but see if this is of any help getting your bookmarks back: https://www.stellarinfo.co.in/blog/restore-deleted-chrome-bookmarks/#srv2 Theres also a section there on how to prevent it happening again. It is a software site so of course one of the soultions given is to use their own recovery software, (which I have no clue about), but the others are general soultions Not being a Mac user I don't have CCleaner for Mac, but I do have a few guesses about what may have happened here. I don't know if this is a bug in CCleaner, or if it's a consequence of something that CCleaner is meant to do if you tell it to clean certain things 'Chrome' related on your Mac, but it it was CCleaner Mac doing it then I'd expect to see more reports here on the forum of it happening. The fact that you only noticed your booKmarks missing "a few days" after running CCleaner means that you/we can't be certain that CCleaner was the cause. Chrome bookmarks can go missing for various reasons, any of which may have happened in those "few days". I believe that most Mac users have their computer backed up to 'Time Machine', synced to iCloud, or have Chrome synced to their Google account. 'Time Machine', if used, should have a backup of what has been deleted. With a synced computer/browser things like bookmarks are saved in the cloud so that they can be shared to all your devices. Which means that if they are deleted from any device (by mistake or deliberately) they will just get synced straight back from the cloud. I hope that you can get your bookmarks back using the article linked above, but if not at least you now know how to prevent it from happening again either by having your Chrome synced or by making manual backups of the bookmarks.

Just because your email isn't currently being flagged as breached doesn't mean that it won't appear on a list of emails for sale next week, or next month, or ------ If it does appear on such a list then is the time that it will show up on haveibenpwned, breachguard, and similar services; not before then. CCleaner/Gen Digital seem fairly sure that your data/email may have been collected in the MOVEit breach, why would they have sent you a warning email otherwise? What you choose to do with that warning is up to you.

What you are seeing is not the 'Minimize to system tray' setting. TBH that setting is no longer really useful. It was there for much older Windows where you couldn't pin apps to the taskbar, but is not needed nowadays. (As newer CCleaner versions can't run on those old Windows systems anyway then that setting could be removed). What you are seeing in the tray is an icon that Windows has put there because a CCleaner process is running in the background. CCleaner cannot control or override that, it's Windows that is doing it. That background process is usually Smart Cleaning, or 'Keep CCleaner updated automatically', or both. As long as you have either Smart Cleaning, or 'Keep CCleaner updated automatically', or both enabled then Windows will put an icon in the system tray. If you disable both of them then there will be no background task running for CCleaner and so Windows will no longer put the icon there.

Your screenshot shows why you are having the problem. That's Power Shell not a Command Window, the two things have different different command languages. In particular 'rd' is a Command Window command. The Equvalent in PowerShell is 'Remove-Item' which has different parameters and different syntax. https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/remove-item?view=powershell-7.3 So although PS has recognised that by 'rd' you mean 'remove-item' it doesn't know what to do with the '/q' because that isn't used as an argument/modifier in 'remove-item'. (That's what the first line in red is telling you). You need to run the 'rd' command, as written, in a elevated Command Window (run as Administrator), it won't work PowerShell as it is written. It should look like this when run in a Command Window. When sucessful, as it is here, there is no dialogue just the next prompt:

It says there that your CCleaner Professional is not registered. Which would explain why it isn't working fully. Has your licence expired?

It does take time for data from breaches to be reported, and for it to turn up for sale. So until/unless the companies affected tell them just what was taken (obviously companies don't like doing that), or until that data turns up for sale somewhere, it's not going to be listed in a check. So you do have to check regularly. That's what the Avast BreachGuard does, it checks regularly for you.

It's just the nature of software version releases, how they are done, and what an updater may know that you don't (or what you know that the updater doesn't). Quite often when you 'Check for Updates' within an app it will tell you that there are no updates available, even though they are there on the developers website. That's because they 'throttle' the distribution of updates to users so as not to overload their servers. Quite often an update will be available (if you know where to look) but that information not posted on the developers website for a day, or two, or even a week. Software updating sites know where to look for those updates and so can offer them even before they have made it onto the developers website. We see that one with CCleaner itself, certain known sites will have a new version available to download before it has been fully released on the CCleaner website itself. (They do sometimes get caught out if a last minute change is made before the 'official' release). As for versions already installed; it depends just wnat version the installed software says it is. Sometime the version number stored internally within the app is at odds with the version number as it is given on the website/file. For example one might say v18.1.0 while the other says v18.10, which is the 'latest' the eighteen one or the eighteen ten? (Of course they are usually the same but one has a dot missing, or one has a surplus dot) Occasionally a developer may update the 32-bit version of an app to a different version number that the 64-bit version, or vice-versa. That can also sometimes cause issues if they are usually the same number. So as you say if you only want to update when the developer tells you to then don't use any software updater.

It's just that at the time when you first purchased the licence it was for a different thing than the current licences are. ie. you purchased a different product. Once that licence runs out and you renew then it should be changed to a new style licence/key. However I do note that in his post @DaveJustDave does stress "Customers who manually renew". Which leads me to assume that if you have an auto-renewing subscription then it will just extend the existing licence without changing it to a new one. TBH people with only PCs would not notice - unless/until they later came to try and activate it on a Mac or Android device like you now want to do. If you have had an auto-renewal of your 24 digit Pro Plus licence since August 2022 then I'd suggest contacting support and asking for it to be changed F.O.C. to a 20 digit one so that you can use it on Mac (& Android) devices as well as PC. I don't see why they shouldn't do that if/when asked. (Of course if you first got your existing 24 digit licence after August 2022, maybe from somewhere other than Piriform, then that may be a different matter). You can use the form here to raise a support ticket: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Or you can email them directly: support@ccleaner.com Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply.

Ticking 'Custom Files and Folders' is only so that your 'Includes' get cleaned, all the other ticked categories in Custom Clean should work anyway. TBH what is being reported here is very odd, and something that I've never seen reported before. You'd expect CCleaner as a whole to either to work or not work, having Health Check (and Reg Cleaner) work but not Custom Clean is baffling. (I can only think it may be a faulty install/update?) @DennyF You are clicking on 'Run Cleaner' after clicking on Custom Clean? Can you post a screenshot of what you see after you have clicked on 'Custom Clean'?

The data breach has happened, nothing can undo it. (PS. Many companies had customer and other data taken in the same MOVEit breach). As with any data breach it just means that you should be extra careful about any emails that you recieve, (But you should always be careful about emails anyway). What Breachguard does is check the web to see if any of your email address(es) has, or may have, been collected in a data breach and then turn up in a list anywhere on the web. It just warns you about it if they do turn up on such a list. Breachguard can't prevent them being posted on a list, or remove them from a list, it's just a warning. How useful you might find such a warning, or not, is for you to decide. You can basically get the same information that Breachguard will tell you by entering your email address(es) into haveIbeenpwned, Breachguard just does it without you having to check manually yourself. https://haveibeenpwned.com/ There's also one for passwords: https://haveibeenpwned.com/Passwords Here's a review of breachguard from 2020: https://uk.pcmag.com/encryption/127704/avast-breachguard

OK, the 24 character key is one of the 'old style' keys which indicates that your CCleaner Pro Plus licence was/is for 3 PC's The newer 20 character Pro Plus licences are for 3 devices, so they can be used on PC, Mac, and Android alike. It's a small but significant difference. I does mean that if you want to use the time remaining on your existing licence, but transferred so you can use it on a Mac, you will have to get a new style Pro Plus or Premium licence, and have the existing time added to that new licence. See here for an explanation of how to do that: Once you do have a new style key then you can use that same key to activate CCleaner on any combination of PC, Mac, or Android devices. Just download/install CCleaner Free to the device and use the key to register/activate it as Pro.

The process will be different depending on which licence you have, and when you purchased it: Is your current licence for Pro, Pro Plus, or Premium? How many characters including the dashes are there in your licence key? (Older keys have 24, newer keys have 20).

I don't see a particular problem there. I'd assume that it means that you have 60 days to download Breachguard and use the code to activate it - then once activated the Breachguard subscription will last for the 6 months.

Not sure what is happening there but a reinstall may clear things up. You can download an installer here and just double click it to reinstall: https://www.ccleaner.com/ccleaner/builds