nukecad

You seem to be missing a stage, did you select which files you wanted to try and recover? I'd try again from scratch. After scanning you select the files found that you wish to (try to) recover by ticking the boxes on the left. (Ticking the box at the top will select them all). A 'Recover' button then becomes availiable at the bottom right. Once you have selected all the files that you wish to (try to) recover then on clicking the Recover button you should be given the option to pick a drive to recover to. This is an old but pretty good guide to using the Recovery Wizard, it's a PDF so you can download and save it for reference. https://www.spkaa.com/wp-content/uploads/2012/10/SPK_Recuva.pdf If you are new to using Recuva, or for a simple recovery, then the Wizard is the easy way to recover deleted files. Advanced mode is similar in use but has more options, (such as recovering the non-deleted files from a crashed/reformatted drive, or attempting to recreate the folder structure of the deleted files rather than just recovering all the files to one location).

Those are 'Potentially Unwanted Application' (PUA/PUP) detections. The word to note is "Potentially". ie. ESET thinks that you might not want them on your machine, but in the end that's your choice not theirs. They are not saying that the files are malicious in any way, just that they personally wouldn't want them. You can keep cleaning them each time, but they will keep coming back as long as you have CCleaner browser. So a better option would be to whitelist them in ESET, so that it won't flag them in future.

It looks like your testing rules out the syncing complication then. Dunno, maybe the devs are just being slow to add the new Opera locations, or maybe there is some other issue? (When Firefox started using 'Cookie Jars' it wasn't just the locations that changed). It's pretty cold up here, although it should get up to 11 deg-C today.

Thanks, it's a bit of a mystery then. It might be that the 'blank offer screen' bug has resurfaced? It was very intermittent and random when it happened so the cause was hard to track down. (But if it has come back the devs now know what to look for). I've had a look back and, as I remembered, it was at that time due to a blocked/broken link not displaying the offer, so you just saw the Decline/Accept buttons. About all that we can do at the moment is keep an eye here on the forum for any other reports of unwanted installs happening. Since they changed the offer screen a couple of years ago such reports/complaints aren't something that we see nowadays, so if more do suddenly start being reported then it needs investigating/fixing. Thanks again for your report.

Making changes in the browser itself does change what is synced in the cloud, but clearing a browser with CCleaner would not change what is in the cloud. So it would get synced back next time you opened the browser. That's because the syncronisation is not running unless the browser is running, and CCleaner can't clear a running browser. (If browser sync was still running in the background then CCleaner would either ask to close the browser or just 'Skip' the browser, depending on what you had set for that previously). Did you clear/delete what was on the sync server before you turned the syncing off? If not then try clearing it now (within the browser) and turn sync off again once it's c;eared. I do agree though that from what you decribe then it does seem that Opera has changed where it stores things on your machine, and CCleaner hasn't caught up with those changes yet.

Are you using the same email that is registered at CCleaner, ie the one you gave when you bought it? If you now have a different email, or if you are still having problems then you will need to contact support for help. You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer). Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response. (That's just the way that the automated queueing system works).

@BigAl1818 @warwick.t Just a thought, do you have your Opera browsers synced? https://www.opera.com/features/sync If a browser is synced then anything that CCleaner clears for that browser from your machine will be put straight back from the cloud by the syncing. That's how syncing works. The only way to clear synced browser data, including cookies, is from the browser itself. CCleaner cannot touch the data/cookies stored on a sync server up in the cloud.

The old installer that you describe with a tickbox for the offer(s) hasn't been used for a couple of years now. It was changed for the very reason that it was too easy to miss the offer and so get an unwanted install. If you are going to be offered something by a CCleaner install/update now then it looks like this - so it's pretty hard to miss them, but see below. This one is for AVG rather than Avast but the layout is the same. (Note that the CCleaner here is v5.86, so I took this screenshot 2 years ago in 2021) However there was for a time a random bug where very occasionally the image would not show and you only saw the 'Decline' and 'Accept' buttons. With no image showing you didn't know what you were declining/accepting and may have thought it was just CCleaner. Again though that was fixed, and it's been a couple of years since we have seen any reports of that happening. Can you remember if it's possible that this is what has happened to you here. ie. following the automatic update did you get a window like that in CCleaner but blank apart from the buttons, so you inadvertently clicked an 'Accept' button in an otherwise blank offer window? Like I say that blank offer window issue was fixed, and we have had no reports of it happening since then, but sometimes odd bugs like that one can resurface. A further question - What Antivirus you are using, and are you blocking any of CCleaner's connections, say with your Firewall settings, or using a Hosts file? One thing that might cause a blank offer screen (no image just the buttons) to happen is if you are blocking certain connections that CCleaner normally makes.

Actually if you look at the dates of the posts you will see that they refer to different months and so two different Patch Tuesdays. As long as you are happy with your CCleaner update now then fair enough.

I have merged your 2 posts together, there is no need to post twice and it can get confusing if/when answers are given in 2 places at once. It shows both the original and any duplicates, you tick the box(es) next to the one(s) that you want to delete and the Delete button then becomes available. Only you can decide which copies you want to keep or not, but if you delete backups then obviously you no longer have a backup. If you are unsure then leave the files alone. You should use the Duplicate Finder with care, especially when it comes to deleting files. Have a read of this (and the link there to the documentation) for some tips on how to use it safely:

Many of us don't use the update within CCleaner itself but always use the Slim installer as the 'go-to' for updating. As noted above though about Windows Updates, it's was December's Patch Tuesday this week and I suspect that was the cause of your issue today.

Yes Recuva can recover deleted files from floppys, as long as you have a floppy drive to read them with and they are formatted to a file system that Windows can read. If they were formatted with Windows then they are probably FAT12, FAT16, or possibly FAT32 format, all of which Recuva can read. Be aware that floppy discs are prone to degrade over time, so if these are old discs they may be unreadable anyway, have you tried reading them already to see what is still on there? They could/can also be quite easily damaged, which is one reason why they went out of widespread use. (Although you can still buy them and new drives to use them). Obviously anything written (or partially written) to a bad sector will be lost. Likewise if the floppy disc is physically damaged then you will be out of luck. Recuva does not write anything to the drive that you are attempting recovery from. (Unless you specifically tell it to recover what it has found to the same drive, and that isn't a good Idea as you may/will overwrite what you are trying to recover). Presumably these are 3.5" floppys? So if you want to be sure then just slide the write protect tab so that the hole is open, as long as you can see through the hole nothing can be written to the disc. Presumably you would want to write any files recovered to more modern media anyway, such as a USB stick. TBH I have never (yet) had to try and recover from a floppy, although I have successfully recovered files from other FAT# formatted media. Hopefully all goes well and you can get some or all of the deleted files back.

We saw similar with a bugged CCleaner for Windows update recently, but that wouldn't have affected MAC. I've flagged this up for staff attention.

Recuva would be among the last options I would try in a case like this. You say that it's a WD but it would help if you can also tell us the model, and size of the drive.* Did chkdsk abort with an error, or did it just seem to be 'stuck'? Sometimes chkdsk can take a very long time, especially with large capacity drives, and although it looks to be stuck is still working and will eventually finish. So if it was just stuck then you may want to try chkdsk again and this time leave it for much longer when it seems to be doing nothing. I have used Recuva successfully to recover the undeleted files from drives that have become 'RAW' (no file table) so have had to be reformatted as NTFS, but you say that yours is showing as 'NTFS' (which means it does still have a file table) and so there may well be an easier fix. As you do have a drive letter 'M:' then it may be that the file table is corrupted. For that I would use the free MiniTool Partition Wizard, here is their guide for fixing a file table There is a download button on the page to get the tool. https://www.partitionwizard.com/disk-recovery/corrupt-master-file-table.html If you have no luck with the suggestions in that guide then come back and we can talk about reformatting the drive then using Recuva to get the undeleted files back. *One further question: The drive designation 'M:' is usually/often used for a shared drive, eg. shared by multiple users in a company or educational setting. This wouldn't happen to be a 'NAS' (Network Attached Storage) drive would it? You can buy these for home use, (WD sell various NAS drives), but they are designed to work differently from regular hard drives. Of course you may just have used M: for a regular drive, the use of drive letters is a convention and not set in stone.

There have been a few people reporting these ALPHA error recently and it has been flagged up for investigation, I've added yours to the list. You will need to contact support for licencing activation errors, only they can deal with licencing. You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer). Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response. (That's just the way that the automated queueing system works).

Thanks for letting us know what the issue was. I would have expected a message saying the licence had been 'deactivated' in those circumstances, and TBH I'm a bit surprised that support didn't see/know that it had been cancelled and just quoted it back to you.

I would double check before deleting that they are in fact duplicates, ie. what search settings did you use. For example if you only searched by name then 'Photo-01' in one directory may not be the same as 'Photo-01' in another directory. When searching for duplicate images I tick 'Content' only (and 'Size' gets ticked automatically). That way I am sure that what is found are exact duplicates.

Support are currently taking a long time to reply, over a week is not unusual, even 2. PS. Sending more that one email can slow things down even further. (If you do that then they are automatically collected together by the software and treated as a new request at the date of the last one you sent, so at the back of the queue again).

Aborting/interrupting a drive wipe can cause issues, depending on just how it was done. A couple of questions, there are a number of different things may have happened here so the answers will help us give the right advice. 1- What size is the drive and is it a HDD or an SSD? 2a- Were you wiping the entire drive or just the Freespace? 2b- How many passes had you set? (One is sufficient and multiple passes just take more time, especially on the TB sized drives we can get nowadays). 3- How did you 'cancel' the wipe? (eg. Used the cancel button in Drive Wiper, closed the CCleaner window, ended task in Task Manager, switched off the computer, other?) 4- What message is Windows showing you when you try to access the drive, if it is showing one at all? PS. If it's connected by USB then I assume that you have tried simply unplugging/replugging it? IF it was an entire drive wipe then you are not bothered about saving any files, so the easiest option is probably to initialize/format the drive. (You may then want to wipe it again, 1-pass, to completion. Data can still be recovered from a reformatted drive - which can be useful at times). If it was a Freespace wipe then the best way now to save/recover the files that were on it will depend on the answers to the above.

There are a lot of previously deleted files on a C: drive, it's the System Drive so Windows is writing and deleting files there all the time. You would have been better narrowing the search if you could rather than searching the whole drive for everything ever deleted. eg. If they were in the Documents folder then just search the Documents folder not the whole drive. (The second page of the wizard search 'In a specific location'. That wouldn't restore the folder structure but would find less individual files, see below for recovering folders). I am not sure exactly what you have done here, but Recuva wouldn't overwrite existing folders on the Target drive (the one you are recovering to). Are you sure that they aren't still there amongst the 200K recovered files? (Or have you perhaps done a 'Select All' to remove the 200k files, and so deleted the folders yourself along with the 200k recovered files?). Is there currently anything on that external drive? Put it to one side and don't use it, we can get to that later. I suggest that you proceed as follows: Recuva can recover the folder structure, but it is an advanced setting and not in the wizard. Connect the (new) Target drive to the computer. Open Recuva and click 'Next' through the steps, setting the path to narrow the search, then 'Start' to start a scan. Immediately "Cancel" that scan - It's not what you are wanting to do here and will not recover the folder structure. The Recuva window will come back, ignore any results there and in the top right click on 'Switch to Advanced mode'. In Advanced mode the 4 boxes at the top should now show 'Local Disk (C:)', 'Scan', 'the path that you set in step 2', and 'Options'. Click on 'Options' and select the 'Actions' tab. You can untick most of the options there, (except maybe 'Deep Scan' but it will take longer if left ticked), they are not what you are looking to recover. At the bottom tick 'Restore folder structure', which will attempt to recover the folders as they were. Click OK, then Scan, and proceed with the recovery. If you let us know what, if anything, is still on that original target disk that you have put to one side then we can think about how you need to work on that to get those folders back (if they aren't already still there).

Firstly, you say that you compared the Custom Clean settings but are you running Custom Clean or Health Check? Health Check does not use the Custom Clean settings. There are 2 things that can clear logins as you describe. One is only in Custom Clean, the other is shared by both Custom Clean and Health Check. In Custom Clean the thing that normally clears logins is 'Session' for the browser. If it is ticked for the browser that you use then untick it. (or untick it in all the browsers listed). The one that does both is the Cookies, you can put cookies on a 'Cookie Allowlist' so that CCleaner does not clear them. You can manage individual cookies in Options>cookies, but I believe that in this case you may be better adding all the cookies for the websites where you use the 2FA. The easiest way to do that is from Health Check (once done there Custom Clean will respect them as well and leave them alone, the Allowlist works in both). I posted this last week which shows you how to do that: PS. 2FA is a security measure, having to log in again with 2FA each time you visit is obviously more secure that not having to. Many sites that deal with finances have 2FA and will log you out whatever cookies you keep or don't keep. eg. Banking sites normally require 2FA every time you visit.

Google translate:

The asking for activation was a bug in CCleaner v6.15.10824 that was pulled from release - it has been fixed with CCleaner v6.18.10838. That bug has been fixed and entering your key in v6.18.10838 should now work as it has always done and it won't ask again. (I had that bug myself on 2 different machines, both are OK now). However you now have a different issue in that CCleaner is not accepting your key and thinks that it doesn't exist. That is a pretty specific message, not 'expired' not 'dectivated', but simply 'doesn't exist' at all. Obviously the key does exist, support were able to quote it back to you. Just to double check - you are copy/pasting it and not typing it in? I do have another though that can also give a 'does not exist' error: Make sure that you are using the same name that you registered when originally purchasing the licence. It may be that it's the name you are using that 'doesn't exist' on the system because it isn't the name that you registered. Both typos and using a name other than the registered name are common mistakes that we see. Other than that then just why the licencing system thinks the licence doesn't exist I don't know but that would not be a file/setting on your machine, if it thinks the licence doesn't exist then it's something at the licence server end. Only support can access that to try and see what the problem actually is. We are aware that support are taking very long times to reply at the moment, one thing to note is to only 'reply' to the emails they have sent you. If you send seperate, new, emails then it will slow the system down even further. Your CCleaner should be working in Free mode until you can get a resolution. I have flagged your problem up to the CCleaner staff.

Can you post a screenshot of it? Or at least tell us is it version 6.18.10838? Also if you go to Oprions>License key does it say that it's 'Active'? (Don't post a screenshot of your key here). I saw a similar thing with the previous v6.18.10824 which was pulled and replaced. This is what I saw at that time with v6.18.10824, it's Professional but for some reason Health Check didn't think that it was: (Note that if you do somehow still have v6.18.10824 then it will probably at some point ask you to re-enter your licence to activate it; that's why it got pulled). It was fixed with v618.10838.

Support are taking quite a long time to reply at the moment. (A week or even longer). Please have patience, note that sending more emails can delay things more. Having said that, Recuva functions exactly the same in Free mode as it does in Pro mode. (Unless you are trying to recover from a virtual hard drive, which very few people ever use these days). It will find and recover exactly the same whether it is the Free version or the licenced Pro version. Personally - I think that buying a licence for Recuva Pro is currently a waste of your money. Functionally it does no more than the Free version does. and so you are just paying for (currently very slow) support.