nukecad

Yes you can set CCleaner Pro to clean all user accounts on a machine:

It isn't too unusual that one of the servers cannot be reached from time to time, there could be many reasons why. (Mine are both connecting here, but I may be in a different country and so connecting to a different server or by a different route). I'll take a guess here that the one that isn't connecting for you is 'Security'? That is the Software Updater, so although a nice feature is not essential. Health Check is still cleaning for you, it just can't currently check that some of your installed apps are up to date. If I'm correct and it is 'Security' then try using CCleaners' Tools>Software Updater>Refresh and it will probably say that "It seems like you are offline" - of course you aren't offiline it just can't find the server. It could be that there is an issue at the server itself; it might be undergoing an update, or there may be a problem that needs to be fixed. It could be a break somewhere in the many connections over the internet between your computer and the server. Either of those will usually last anywhere from minutes to a couple of days until someone fixes it. Or it could be that something on your machine, your Antivirus, or Firewall, or VPN, or ..., is blocking your access to that particular server. Again that may go away on its own, say as the AV gets a deffinition update which they usually do at least daily. You are best leaving it a day or two to see if the server itself, or a 'bad' connection, gets sorted out somewhere on the internet. If it doesn't then it's time to look at if the issue might be at your end. If it's still the same in a couple of days then please post back telling us what Windows version you have, what antivirus you use (and if it's not Windows Security/Defender what version the AV is), and if you are using a VPN, Hosts file, or any similiar security software or measures. We'll try our best to help you sort out what the issue is.

As it says you can try again later, it looks like a server issue. Or you can contact support for help: You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Or you can email them directly: support@ccleaner.com Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply.

Google translate:

@BluGenes Ah I see, thanks for pointing that out. I can confirm that regardless of what it says on the page it is still downloading a v6.18 installer. it looks like someone has only done half a job. I will flag it up to the staff.

I'm not sure just which you are asking, multiple user accounts on one computer? (ie. multiple people can login sat at that machine). or remote logins on a server? (people sat at their own machines remotely logging into a server). CCleaner Pro has the option of letting you select which user accounts on a computer to clean, the Current user, All users, or Selected users. In CCleaner Pro go to Options>Users and select which users you want to be cleaned. (You can see it in CCleaner Free but it's fixed on Current user). However if you are talking about users logging into a server remotely from their own computers, then those are 'network endpoints', and to clean those you would need CCleaner Business edition or CCleaner Cloud. https://www.ccleaner.com/business

On the PC have you changed your browser or browser settings? What browser(s) are you using? If you have the browser set to clean itsef on closing, or if you are using 'Private Browsing, then there will be no (or very few) 'trackers' to find/remove. Or it's possible that you may have added a browser extension that is preventing them from being saved, or removing them when you leave a website. eg settings similar to this in Firefox will leave very few 'trackers' on your computer for Health Check to find/remove: I use similar settings to that, and some other privacy extensions, in my Firefox browser which mean that Health Check never finds more than just a couple of 'trackers' on my laptop. Alternatively, if you have used 'Manage Websites' in Health check then you may have (inadvertently?) told it not to delete any cookies for websites that you visit a lot, or websites that are in your bookmarks, and so it won't remove them as 'trackers'.

No that is not an error, v6.18 has been withdrawn from release until the issue with it can be fixed. So so at this time - v6.17 is the current official release.

It is a bug and they are working to fix it, please see here for more details and how to roll back to v6.17 if you want to:

@BluGenes Thanks for confirming that the issue can come back following a restart/reboot and asks you to activate again. CCleaner v6.18 has now been withdrawn from release pending a fix. If you want to then you can roll-back to v6.17. See here for more details and how to roll-back to v6.17:

If you are not seeing a problem with v6.18 then I believe that you will be OK to continue using v6.18. However there is an issue for some users who have updated to v6.18. This problem will will not affect everybody with v6.18, it is a licence key issue that will only affect certain users. but that would be enough to withdraw the update until it has been fixed. (Although TBH I'm not sure at this time if this is the problem that has caused v6.18 to be pulled, there may also be something else?) The problem is obvious - if you are affected then you can't miss it. I am affected by it myself, it's happened to me twice up to now on the same machine, and hours apart, I simply reactivated it both times and v6.18 Pro is still what I am running now. (I now also have the same issue with v6.18 on a second laptop. of course it is the same licence key so to be expected). Entering your key and registered name will re-activate v6.18 as Pro - but the same thing may happen again, particularly following a Restart/Reboot. If you are affected and do want to roll back to v6.17 then you can download an installer from here and double click the downloaded file to roll back: https://www.ccleaner.com/ccleaner/builds NOTE that if v6.18 is asking for your key now then you will still have to enter your key and registered name to re-activate v6.17 as Pro, EDIT - Although the builds page is currently showing v6.17 to download it is actually still downloading v6.18. I would avoid it until a fix has been released, which we are told should be Monday or Tuesday. If you have automatic updating enabled then it should update again once a fixed version is released.

If you have paid for and acivated CCleaner for Andriod in the play store then that is only valid for CCleaner Android. CCleaner have no record of that purchase, only Google do. If you now want CCleaner on PC (and/or Mac) as well then you will have to purchase a licence for that from CCleaner not Google. It is a good time to buy because it is half price in the Black Friday sale: https://www.ccleaner.com/ It would have been bettter to purchase a CCleaner Professional Plus (or Premium) licence first, then you could have activated that on Android without paying Google as well. .

Dunno for sure. Even before Health Check CCleaner would often show different Found-to-Cleaned figures. There can be various reasons why that happens. Including things like the closed/open status of files changing between the scan and the clean. Sometimes it's because you have set some Cookies to keep, or told Health Check to allow all cookies for a website. So although it finds them it doesn't clean them because you have told it not to. It talks about logins there, but it's all the cookies for that website that you are allowing to be kept. Sometimes it may be because you browser uses 'cookie jars' or their equivalent in that browser, so altough it reports all the cookies in a 'jar' it only reports cleaning one jar (Because cleaning that one has cleared everything in it, 1 deletion rather than many individual deletions).

I would't expect a corrupted bin after a fresh install of Windows, but odd things do happen. It's an easy fix, and always worth giving again for those who dont know it. Open an elevated, run as administrator, Command Prompt. (Not PowerShell, this command string will not work in PowerShell). Type the following (or copy/paste it) and press Enter: rd /s /q C:\$Recycle.bin That removes the current Recycle Bin completely and so Windows immediately creates a new one. When sucessful as it is here it should look like this. There is no dialogue unless there is an error.

Are you seeing this with v6.18? If you enter your details as asked then CCleaner will be re-registered as Pro, but it's likely to happen again and ask for activation again. It appears to be a bug in v6.18 - v6.18 has been withdrawn from release at the current time. Expect a fix soon. If you want to roll back to v6.17 then download an installer from here and double click the downloaded file to roll back: https://www.ccleaner.com/ccleaner/builds Although if v6.18 is asking for your key now then you will still have to enter your key and registered name to re-activate v6.17 as Pro,

We cannot access licence or purchase details here on the forum. As you gave a mistyped email address then anything sent out after that will have been sent to that incorrect address. But they won't know that it was incorrect unless you tell them, and so if your bank/card details were correct then yes it will be charged if you haven't cancelled by the end of the trial, and being a subscription it will keep being charged until you get the mistake sorted out. You will need to contact CCleaner support and expain what has happened, Give them as much detail as you can including any codes, the incorrect email (if you can remember what you mistyped), and your correct email. The date and approximate time that you made the mistake might also help them track it down on the system. Use the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Make a note of the ticket number you are given onscreen after submitting the form. You will be sent an acknowledgement email saying what to do next - mostly that's to wait until a member of support emails you back. If you don't see that acknowlegement then check your email spam folder in case it ended up there. (if it has then mark it as 'Not Spam'). Note that support are busy at the moment so it may be a number of days until a real person emails you. (But being a 30 day trial you do have 30 days until a charge would be taken).

With all due respect I am a user like yourself, not a company employee. I am aware of the current shortcomings with cancelling a subscription and my advice is what you need to do, it's your choice whether to take it or ignore it.

That's what I would do in your position.,

If you are still having no luck then you will need to contact support and request that they cancel your subscription. You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

You will need to contact support and request that they cancel your subscription. You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

My first thought was that may be an early renewal offer, or even a Black Fiday offer. But then I opened my CCleaner and there does appear to be something odd happening. Is this what you are seeing? I have just opened my CCleaner v6.18 to be presented with this. (It was working OK earlier today). Entering my licence key and registered name again gets things working as they should.

We recommend that you don't regularly use the Registry Cleaner with Windows 10 or 11, only use it if you have a specific problem. The Registry Cleaner is meant as a tool for fixing things if there is a problem, it is not meant for regular use. Using any registry cleaner will not speed up your machine in any way, and only saves a few KB of disc space. Using a registry cleaner on a healthy machine can even 'break' it. Windows 10/11 changes the registry too often to make using any registry cleaner totally safe. You might get away with using one - but doing it regularly can, and does, lead to problems. For the official Piriform advice on using the CCleanerRegistry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsofts' advice on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities

'0x6 The handle is invalid' is a common Windows error code. Something is stopping Windows from fetching/applying the update. Just what it is that is stopping it could be any of a thousand causes. Windows Updates, such as the monthly Patch Tuesday updates, are often known to be a cause 0x6 errors. It was Patch Tuesday this week. We find that when it happens with CCleaner then using the slim installer usually gets around the blockage.

Try using the 'Slim' installer from here, it's the 3rd one down, https://www.ccleaner.com/ccleaner/builds (Bookmark that link, it's where advanced users get the latest installers). Just double click ccsetup618_slim.exe once downloaded and it should install the update over the existing CCleaner. I've just this minute done it here with no problem.

v6.18 has just been released which has changes to the Software Updating. I haven't installed it yet to take a look.