[Why search all of drive C:\*.* when I only want to search for .mp4's]

Contents: (plural noun) - everything that is contained within something.

[Navigation data]

Moved to 'CCleaner forAndroid'.

[Scammers]

That will have cured it.

You are gone from there now,  and the original post in thread #82 is now showing as empty with "Deleted User".

Just looking a bit closer it wasn't even 'Likes' that were doing it, it was simply when anyone made a reply to that thread.

If you look at the text of the 2 emails that you got sent, and then the text of the last 2 posts made there, they are identical.
The site was emailing you whatever new got posted on the thread that you had started.

[Scammers]

1 hour ago, johno123123 said:

No, I've been receiving spam from that site for close on 12 months and only now have decided to do something about it. I am the OP of the thread,

Light dawns and I believe I know what is going on; and more importantly how to stop it.

Looking again, those emails that you posted look like automatic notifications from the ideas site.
(The "via ideasccleanercom" gave me the clue).

ie. 'Umar Kahn', and others are 'liking' your post there, (the heart button?) which is causing the site to email you a notification that someone has liked your post.
And, because you didn't change the notification settings in your account, it's sending you a new one everytime that someone 'likes' it.

I suggest that you go to the site and login, (if you still remember the name and password you used).
Click on your profile button (top right) and then 'Account Settings'.
At the bottom 'Delete Account', and then 'Delete forever'.

If you no longer have an account there then it can't send you anything.

[how to recover non formatted partition]

{2 threads merged}

Is this SSD internal or external?

If it's an internal SSD then any recovery from it  is very unlikely, that's because of the automatic TRIM and Garbage Collection of internal SSD's.
If it's an external SSD then you may have a chance, but with bad sectors involved again probably not.

To attempt to recover files from a partition that has become RAW see the following:

 

[Scammers]

Mmm,

When did you first start receiving these spam emails?
As you have only just posted about it then I asume that it was failry recently.

"Save configuration preferences #82" is a topic on the site that Hazelnut has linked to above.
It is 4-years old, and is full of spam.

I would strongly advise avoiding that 'ideas' site.
As Hazelnut says above that site is not a part of this forum, and we ourselves have no moderator access to it, or control over it.

Have you ever participated on that #82 topic?
The topic itself is full of spamlinks (as is the whole of that site)  - have you clicked on one of those links?

In particular although it is originally  a 4-year old thread a "Umar kahn" has been posting spamlinks there for the last fortnight, so have you recently clicked one of those spamlinks?
(Have you actually been foolish enough to give one of those spamlinked sites your email address?)

[Why search all of drive C:\*.* when I only want to search for .mp4's]

If they have just been copied by mistake then  just comparing names would probably be enough.
But as you are editing them and an edited file my still have the same name as an unedited file then to be sure you would need to be comparing the content

One thing that I do note there is that you have your search path set to a 'music' folder.

Shouldn't you be searching- C:\Users\brian\Downloads\Brians Folders\videos\Family\*.mp4  -with subfolders included?
In fact if there are only mp4s in those sub folders I'd probably use \*.* (All files) and not specify mp4..

As these are in the downloads folder then can we assume that you still have the originals elsewhere?
(So they can be downloaded again if necessary).

[Scammers]

With all the sites that you must have visited since "years ago" what is it that now makes you think this one may be a source?

Everybody with a computer gets spam, that's why you have spam filters on your email.
You are never going to stop it, just delete the spam that gets past the filters and move on.

[Why search all of drive C:\*.* when I only want to search for .mp4's]

You have found the 'Add' button then, and the 'Include files and subfolders', that's a good start.

You have it set there to look for duplicate mp4 files on C: drive and in it's sub-folders - but at the moment you are only searching for those that have all 3 of the same name, same size, and same modified date.

The 'Match by' and the 'Ignore' sections are very important.
Match by sets what to look for as being a duplicate.
Ignore can cut out a lot of unwanted/uneeded results. (if you are searching all files and haven't specified a filetype).

For files to be considered duplicates they have to match all of the things ticked in 'Match By'.  (And be none of those types ticked in 'ignore').

eg. As you have it if set there then if they match the name and size, but not the date, then they are not counted as being duplicates.

Try searching with only name ticked, that will find any/all the mp4s that have the same name.
It doesn't matter what they contain or when they were made/modified, it's only looking at the names.
If you search with just size ticked, that will find any/all the mp4s that have the same size.
and so on.

When I am seraching for duplicates of any type then I'm usually loking for files that are the same, no matter what they are called or when they were saved/modified.
So I have mine set to look for 'Content', which automatically ticks 'Size' as well.
(It's faster to check for the same size files first then only check the contents if they are the same size. because if the size isn't the same then the contents can't be the same).
Note also the ignores, I don't want to see any of those.

So say I'm searching songs, that will find the same song that's been saved more than once or copied to a different place and/or renamed - no matter what it has been named when saving it, or what date it was saved - if the contents are the same the files are duplicates.

If you could tell us just what kind of duplicates you are wanting to find them we may be able to give tips on the best way to go about that.

[Renewed Subscription and lost 2 months from existing sub!]

No problem.

Please let us know how it goes for you.

The mods here are users not employers, so we like to know how such things are working (or if they aren't working as they should do).

[Renewed Subscription and lost 2 months from existing sub!]

It can take a day or so for the existing time remaining to get added on.

If I remember right then it's done automatically twice a day.

Give it a day or two and if it hasn't been added automatically then contact support.

Note that if you used a different email address when renewing, or if there were more that 90 days remaining on the old licence, then the automatic system would assume that you wanted a new licence. In that case you would have been sent a new licence key and need to contact support and ask for a "licence merge" of the old and new ones.

[False positives and Paint.net download]

When Health Check does that the cause is usually cookies/history in a browser that is running in the background.
(Although it may be other files in something else running in the background).

Health Check sees the files to be cleared, but then can't clear them because the browser/app is still running in the background.

Which browser(s) do you use on the Machine with CCleaner Pro?

Edge browser can be a major culprit.
See here for how to stop Edge and it's extensions from running in the background.

If that doesn't cure it for you then come back and we can investigate further just what files may be causing it for you.

PS. Did you have a question about Paint?

[CCleaner not launching on macOS]

12 hours ago, Ssp said:

I have uninstalled and reinstalled the latest CCleaner, and still can't fix. The weird thing is that it worked when I first installed it, and now it stopped working. I don't know what happened to change things since it is on the same OS (Sonoma) as when I first installed.  

Won't open from anywhere, Menu bar or from Applications folder or Finder. Please advise!

Do you mean that it only ran the once, and only when run from inside the installer?
If that is what is happening then it may be a clue to what the problem is.

Or do you mean that you could launch it previously but now can't?

Are you using an Administrator account or a Standard account?

Will CCleaner launch if you "run as administrator"?
https://medium.com/@rohitpatole366/quick-guide-to-run-a-file-as-administrator-on-windows-and-mac-c7151b0e8d40

We saw a similar thing some time ago with CCleaner for Windows, where for some standard users it would only run the once, and only from within the installer.
That turned out to be a user permissions issue.

 

[Drive Wiper Not Working]

Is the 'Wipe' button Grey or Blue?

[Files not recoverable]

How did you delete the files? Was it a secure delete by any chance?

Despite Recuva saying that they are unrecoverable you could still try recovering them.
(For example Augeas asks about FAT32 because the way a deleted file is marked as being deleted in FAT32 means that it will show as unrecoverable, but can sometimes still be recovered anyway).

Or try a deep scan with Recuva and see what results that gives.

Or as already suggested try using a different recovery tool.

More details of the drive type/make/model and what fiesystem it is formatted with might help us give other suggestions.
 

[(fr) BSOD quand j'exécute CCLEANER]

As nobody else is reporting such problems with CCleaner and BSOD then it is most likely that your GPU change is responsible.

As this is a hardware change then did you ensure that the new GPU is seated properly, and you have installed the correct Windows drivers for your new GPU?

[Computer Needs windows 10 product key]

There have been a number of posts recently on other fora about Windows 10 suddenly losing it's activation.

Nothing to do with CCleaner - particularly as those affected aren't using it.

It seems to be only OEM keys / manufacturers bulk keys that are getting deactivated and not retail keys, but that's not certain.
It appears to be either a bug in Windows, or Microsoft are tightening up on licencing and deactivating ones that they consider 'dodgy'.

Just for info you will have a product key stored digitally on your motherboard, but it may not be your current 'Windows Digital Entitlement'.
The Digital Entitlement is stored at Microsoft. And so can be deactivated remotely.
Obviously CCleaner can't touch anything on the MS servers, so can't have cleared that.

Has this machine always been Win10 or has it been upgraded from an earlier Windows?

I suggest that you head over to the bleepingcomputer forum and ask for help there, they already have a few of these lost activation threads. At the very least you'll get instructions/help on finding your Windows key and what type it is.

https://www.bleepingcomputer.com/forums/

PS. Your computer should continue to work fine even though not activated. There is the watermark, some customisation settings won't work but there are other way to customise than using those, and things like Onedrive and Microsoft Office may not work but non-Microsoft alternatives still do.

I have a Win10 laptop that has never been activated, it works just as well as my activated one.

[Cclenear comand line option to accept /DELETE]

I don't call CCleaner from my own cleaning batch file.

If you are cleaning all the files in a directory from a batch file then why not just use the "del" command with the /q option.

eg. For your example above I'd use:

Del /q C:\Users\Usuario\Downloads\*.* >nul 2>nul

/q stops it asking to delete each file.

You could also use /s after the /q to clear any subdirectories.

https://www.lifewire.com/delete-command-2625859

The two nul statements at the end of the line supress standard output and non critical errors from the screen. Without those it would output a list of all files deleted, or an error if the directory is already empty. Try it without them to see what I mean.

[License Key not accepted]

Licence keys should never be posted in open view (for anyone to steal). I have hidden it from public view so that only the staff and forum moderators can see it.

As the message says you will need to contact support to find out just why it was dectivated.
You can use the form here to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

However given where you bought it from. and the price they are selling at, then I suspect that you may have been scammed and purchased a fake/hacked key.
Or posibly they are selling the same key(s) over and over again to different people.
That price is just too low to be true.

I can tell just by looking at it that it is an old key, (genuine old keys will work).
Did you not notice that on their selling page it gives an almost 10 year old release date?

If you have been scammed then you would have to take that up with the seller.

 

[Revua Pro - where to find the recovered jpgs and mp4s after a scan?]

You seem to be missing a stage, did you select which files you wanted to try and recover?

I'd try again from scratch.

After scanning you select the files found that you wish to (try to) recover by ticking the boxes on the left.
(Ticking the box at the top will select them all).

A 'Recover' button then becomes availiable at the bottom right.

Once you have selected all the files that you wish to (try to) recover then on clicking the Recover button you should be given the option to pick a drive to recover to.

This is an old but pretty good guide to using the Recovery Wizard, it's a PDF so you can download and save it for reference.
https://www.spkaa.com/wp-content/uploads/2012/10/SPK_Recuva.pdf
If you are new to using Recuva, or for a simple recovery, then the Wizard is the easy way to recover deleted files.
Advanced mode is similar in use but has more options, (such as recovering the non-deleted files from a crashed/reformatted drive, or attempting to recreate the folder structure of the deleted files rather than just recovering all the files to one location).

[CCleaner Browser file is in my Potentially Unwanted Application list]

Those are 'Potentially Unwanted Application' (PUA/PUP) detections.

The word to note is "Potentially".

ie. ESET thinks that you might not want them on your machine, but in the end that's your choice not theirs.

They are not saying that the files are malicious in any way, just that they personally wouldn't want them.

You can keep cleaning them each time, but they will keep coming back as long as you have CCleaner browser.

So a better option would be to whitelist them in ESET, so that it won't flag them in future.

[Cookies not showing up or being cleaned in OPERA Browser]

It looks like your testing rules out the syncing complication then.
Dunno, maybe the devs are just being slow to add the new Opera locations, or maybe there is some other issue?
(When Firefox started using 'Cookie Jars' it wasn't just the locations that changed).

It's pretty cold up here, although it should get up to 11 deg-C today.

[Avast auto install with CCleaner update without asking.]

Thanks, it's a bit of a mystery then.

It might be that the 'blank offer screen' bug has resurfaced?
It was very intermittent and random when it happened so the cause was hard to track down. (But if it has come back the devs now know what to look for).
I've had a look back and, as I remembered, it was at that time due to a blocked/broken link not displaying the offer, so you just saw the Decline/Accept buttons.

About all that we can do at the moment is keep an eye here on the forum for any other reports of unwanted installs happening.
Since they changed the offer screen a couple of years ago such reports/complaints aren't something that we see nowadays, so if more do suddenly start being reported then it needs investigating/fixing.

Thanks again for your report.

[Cookies not showing up or being cleaned in OPERA Browser]

Making changes in the browser itself does change what is synced in the cloud, but clearing a browser with CCleaner would not change what is in the cloud.
So it would get synced back next time you opened the browser.

That's because the syncronisation is not running unless the browser is running, and CCleaner can't clear a running browser.
(If browser sync was still running in the background then CCleaner would either ask to close the browser or just 'Skip' the browser, depending on what you had set for that previously).

Did you clear/delete what was on the sync server before you turned the syncing off?
If not then try clearing it now (within the browser) and turn sync off again once it's c;eared.
 

I do agree though that from what you decribe then it does seem that Opera has changed where it stores things on your machine, and CCleaner hasn't caught up with those changes yet.

[Not Receiving License Lookup Email]

Are you using the same email that is registered at CCleaner, ie the one you gave when you bought it?

If you now have a different email, or if you are still having problems then you will need to contact support for help.

You can use the form here to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer).

Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response.
(That's just the way that the automated queueing system works).