deeno Posted July 14, 2006 Share Posted July 14, 2006 all right guys! microsoft suport told me CCleaner is the problem and all i have to do in order to fix it is reinstall winXP!!! are they nuts? then i searched the web, and found this forum. have read all the topics about it, tried all thats been suggested,... still no sucess... any idea/suggestion? for example in IE-Options-Programs-Addons there should be the WuWebControlClass i think... i dont have it... instead there is a MuWebControlClass...? is that correct? please help! thanks in advance!!! deeno Link to comment Share on other sites More sharing options...
Eldmannen Posted July 15, 2006 Share Posted July 15, 2006 I think there should be two classes; * MUWebControl Class * WUWebControl Class I think one is "Microsoft Update" and the other is "Windows Update". These are just ActiveX components, if they are removed, then as far as I know, the next time you visit the Windows Update website, it will prompt you to install the Windows Update ActiveX component since it cant find it. WGA (Windows Genuine Advantage) is junk and loathed by alot of people. Link to comment Share on other sites More sharing options...
TheFiresInTheSky Posted July 15, 2006 Share Posted July 15, 2006 for example in IE-Options-Programs-Addons there should be the WuWebControlClass i think...i dont have it... instead there is a MuWebControlClass...? is that correct? i dont have either of them. Link to comment Share on other sites More sharing options...
Glenn Posted July 15, 2006 Share Posted July 15, 2006 All I have is MUWebControl Class and everything is working. If I recall correctly, WUWebControl Class was required when Windows updates and Office updates were separate. Link to comment Share on other sites More sharing options...
deeno Posted July 15, 2006 Author Share Posted July 15, 2006 so what should i do then? is there any way to add WuWebControlClass? maybe then its gonna work... PS thanks for tryin to help!!! Link to comment Share on other sites More sharing options...
Glenn Posted July 15, 2006 Share Posted July 15, 2006 If you need it, it should load from the Microsoft Update site. This article Use Microsoft Update states "Depending on your system, this may include installing two ActiveX controls ..." (which may be why I only have one) and gives step-by-step instructions. Link to comment Share on other sites More sharing options...
MikeW Posted July 15, 2006 Share Posted July 15, 2006 This link may help http://www3.telus.net/dandemar/updtcl.htm Win 7 Home Premium 64 bit - IE11 - Nod32 - Mbam pro Link to comment Share on other sites More sharing options...
krit86lr Posted July 15, 2006 Share Posted July 15, 2006 all right guys! microsoft suport told me CCleaner is the problem and all i have to do in order to fix it is reinstall winXP!!! are they nuts? then i searched the web, and found this forum. have read all the topics about it, tried all thats been suggested,... still no sucess... any idea/suggestion? for example in IE-Options-Programs-Addons there should be the WuWebControlClass i think... i dont have it... instead there is a MuWebControlClass...? is that correct? please help! thanks in advance!!! deeno Are you referring to MS Support by phone? Or are you referring to the MS WGA forum? CCleaner does not affect the WGA Tool. Can you be more clear about what the problem is? If you have a valid copy of Windows, and you are not being validated there are few things that you can do. 1. First read this. Download and run that tool, and save the log somewhere easy, such as your desktop. 2. Next, post the log in the WGA Forums copy/paste it. Would you post the log here as well? I'm curious as to what it says, be sure to delete your Product Key information near the top of the log please. I am absolutely stunned that MS Support blamed CCleaner, although you haven't said what the problem is so that might clear things up a bit. I would like to add that no CCleaner users have noticed a conflict with the WGA Tool thus far. Windows Pro Media 8.1 x64 | 8GB Ram | 500G HDD 7200 RPM | All that I know about my graphics is that it's Intel Link to comment Share on other sites More sharing options...
Moderators Andavari Posted July 17, 2006 Moderators Share Posted July 17, 2006 I am absolutely stunned that MS Support blamed CCleaner I however am not. Don't forget the Hotfix Uninstallers problem that's caught just about all of us out from the beginning when the $hf_mig$ folder was emptied accidently of course. And the more current IE7 Beta and WMP 11 Beta uninstallers being deleted, therefore for MS to blame CCleaner doesn't suprise me - but if they're going to outright claim CCleaner is destroying something that it doesn't or never has then it's a very low blow and a cheap shot. Link to comment Share on other sites More sharing options...
deeno Posted July 17, 2006 Author Share Posted July 17, 2006 guys thanx again for tryin to help!!! > Are you referring to MS Support by phone? yes > Third-Party Products That Conflict with Windows Update - link broken please find the end of the log attached i havent posted it to WGA forums yet... problem is: error 0x80240020 ServiceID + SID i have xxxxxxx-ed-out (i dont know if this is the product key info you were writin about) also i've tried the windows checkup list - link ... no luck (i am using spybot, tried also disabling start-ups, in safemode and not, error 0x8007043C) hope this is enough info... WinUpdLog.txt WinUpdLog.txt Link to comment Share on other sites More sharing options...
Glenn Posted July 21, 2006 Share Posted July 21, 2006 problem is: error 0x80240020 Have you tried the fix in Microsoft Support Article 910341 ? Link to comment Share on other sites More sharing options...
medab_1 Posted July 21, 2006 Share Posted July 21, 2006 I've read this thread & don't understand just what the problem is. Do you have the WGA installed? You can validate your Windows HERE Link to comment Share on other sites More sharing options...
deeno Posted July 25, 2006 Author Share Posted July 25, 2006 Have you tried the fix in Microsoft Support Article 910341 ? thats the one mate!!! thank you so much!!! how incompetend is microsoft support, suggesting me to reinstall winXP, instead of showing me this link... Link to comment Share on other sites More sharing options...
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