nukecad
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Posts posted by nukecad
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I've flagged these issues up to the staff, hopefully one of them will reply soon.
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I've mentioned similar in the past for Firefox.
It's supposed to point to the 'standard' position of the browsers' download icon.
But that icon may not be in the 'standard' position so then it points at the wrong thing.
Needs a programming check of where the download icon actually is rather than just where it is 'usually'.
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Yes, they are throttling the release - and Win 10 will now only get a feature update once a year.
Here's the Microsoft blog:
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You are talking about 2 different things here.
In your first post you were using Custom Clean and were seeing a file that kept coming back on the desktop computer but not on the Surface Pro, that was the 'suggestedsites' wherever that was coming from, and it's quite likely you could be getting that on one machine but not the other.
You would have to track down what app was creating it.
As well as browsers, it could be the 'news & interests' app, or possibly a 'Live Tile', or Possibly File Explorers search function (which can/does search the web), or possibly Outlook, or possibly .....
If you don't want to see it again in Custom Clean then you could pull the pathname up again in CCleaners results right-click on it and 'Add to exclude list', Custom Clean will will then ignore it (so it won't be being cleaned). Health Check will still find and clean it though.Your Second post is talking about Health Check.
Health Check uses it's own rules, which you can't change, but again I'm not surprised that it finds different things on a desktop computer than a laptop/tablet.
They have different architectures, chips, etc. and so Windows will have installed different files on each, and create different temporary files on each.
Any other apps, browsers, etc. may/will also create different files on a desktop than a laptop/tablet, because of the different architecture in the machine.
eg. Different CPU chips, different RAM cards, different graphics processors, different sound cards, different storage drives, etc, etc.You can't really compare the (system or temporary) files on one computer to the files on another, especially if they are different types of computer.
Although computers may all say they are running a certain version of Windows 10 and may look the same it isn't actually the same - it's a slightly different Windows 10 depending on the architecture of the machine, and what you have installed on that machine.
And it's not just Windows, almost any app that you install will be slightly different on a different machine.
Of course you don't normally see any of those differences in use, it's when you go digging deeper into the 'internals' of what they are doing (by using something such as CCleaner) that you can see those differences.Overall it's not something to worry about; even though they may look the same on the screen you will always see different things when you start to look deeper into different machines.
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My aplogies then. Lets see if we can track down what happened.
As Dave CCleaner said above Scheduling should not be running in the Free version, you can't even turn it on in Free.
One thing he didn't mention above is Smart Cleaning which can run in a limited fashion in Free, and can notify you if there is junk to clean, do you by any chance have that enabled?
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Hazelnut asked because the term 'Managed Antivirus' does indicate that it is a network endpoint solution for business.
ie. One that is 'managed' on your machine remotely by the company's IT department.And that also makes more sense now that you say that it's from a former business IT consultant.
Is your former IT consultant still managing the AV for you? or has it been without any support or updates for a while?
You may want to look further into just what it is, and more importantly when was it last updated.
If it hasn't been updated for a while then it's almost certainly out of date and not properly protecting you.To get back to the greyed out button in CCleaner -
It is likely that this 'managed' AV is blocking the required connection to that particular CCleaner server, network AVs are very keen on restricting unknown connections to protect the business network (employees have a habit of clicking links they shouldn't and letting nasties in), in which case it would need the AV firewall settings changing to allow it through. -
Windows 10 21H2 has now been released to market.
It is supposed to be being offered as an Optional Update to 'seekers' who use 'Check for Updates' from Windows Settings - I'm not getting it offered that way yet though.
It is now the version on the Update Assistant or if you create media from there, - but as that means doing a full reinstall rather than an update then it will take a lot longer if you choose to go that route.
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Ah, so it was a message.
That is not what I was expecting and I don't believe that CCleaner ran at all.
I think that what you saw was nothing to do with scheduling. Especially as you have the Free version which doesn't do scheduling.
Instead I think that what you saw was a popup notification, bottom right of your screen, probably offering you a CCleaner licence very cheaply. (It's Black Friday sale time everywhere).
It's advertising and some find it annoying, but it's nothing to do with scheduling.
If you had CCleaner Pro already then you wouldn't have got it. Occasional advertising is part of the price you pay for using a product, any product, for free. TNSTAAFL as the saying goes.
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Thanks I'll look later if I can find what it could be, but am not at home at the moment.
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"Suggestedsites.dat" is a Microsoft file and is created when you have enabled 'Suggested Sites' in a Microsoft browser or other Microsoft app.
It may be coming from Edge, or some other MS application even though it's showing up as IE in CCleaner.
Other apps do use IE's temporary storage location for convinence.The size of 512 KB suggests to me that it's probably empty and is just Windows putting it there in case you want to use it later.
See the link below for more about why that happens.Some files like that do come back immediately after cleaning, but as said they have been cleaned and are empty.
Have a read of the second half of this for an explanation of what these files are, where they can be coming from, and how you can stop some of that:
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This sounds a bit like the 32-bit vs 64-bit issue that the Software Updater could have.
If you had one 'bit' version and the other version got an update first you could end up with both versions installed.
(Irfanview was one such app where it could happen).That has supposedly now been fixed in CCleaner v5.87,
QuoteWe've fixed an issue in Software Updater where some 32-bit software was incorrectly claiming updates were available
Presumably this KeePass issue is also in the list to be fixed, but of course fixes have priorities and something that is only affecting one or two users may be lower down the list. -
MAV? Do you mean Microsoft Defender? (Commonly referred to as Windows Defender).
Is your 'Speed' button still greyed out and not working?
Is you 'Security' button not grey and working? -
57 minutes ago, Bill Nolan said:
... it did run automatically yesterday, which is why I put up this post. How and why did this happen?
I am interested in this.
Can you explain what you saw that told you that CCleaner had run by itself?
I don't want to ask any leading questions so if you could just say what you saw that would be good.
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Ouch;
We advise that you don't use the reg cleaner with Win 10 unless you are trying to fix a specific problem. Registry cleaning is not something that should be used just 'because it's there'.
So that advice has to go double for Win 11 which is likely to have new registry entries.
Many wouldn't use a driver updater either, especially with Win 11, unless trying to fix a specific problem. (And yes, I differ from the official line on that point).
To answer your question there is not a telephone line for support.
You can email- support@ccleaner.com and they are pretty quick to get back to you to help sort things out. You'll usually get one-to-one help within an hour.
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9 minutes ago, gswetsky said:
Who is this Dominik Rechl? He sure as heck doesn't work here!
It didn't take much to find him:
Sorry I can't comment much on your complaint, but I assume that you are using Health Check and it's downloading software that you don't want.
If you use Custom Clean instead then that doesn't even check for software updates, it just cleans the Junk.
To set Custom Clean as your default cleaning method use Options>Settings>CCleaner Home Screen>Custom Clean
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Sorry I though you meant the desktop icon.
As Nergal says CCleaner will only wipe the free space on your system drive (usually that's drive C:).
If it let you wipe the entire drive then you would wipe out Windows, and your computer would no longer work.
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Unfortunately currently a PC/Mac licence cannot be used with Android.
That's because of the way that Google insist that you have to purchase the Android version through the Play Store. (So that they can take their cut).
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Do you mean that the desktop icon is not working? If so that sounds like a broken shortcut.
(You say "icons" plural, do you have more than one showing?)
There are a few ways to fix broken shortcuts.
I'd uninstall CCleaner, delete any CCleaner icons if there are any left on the desktop. Then reinstall CCleaner.
For simplicity use the 'Slim' installer from here: https://www.ccleaner.com/ccleaner/builds
If you have CCleaner Pro then you will probably need to re-register it in Options>About>Upgrade to Pro using your existing licence key.
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I suspect that this is a common missunderstanding that we see quite often.
I think that what you mean is that you are being logged out of websites, rather than the passwords being deleted.
('Saved Passwords' if ticked will delete all saved passwords altogether from your browser. So you wouldn't usually want to do that and it should normally be left unticked).
What logs you out of websites (and closes any open browser tabs) is the Custom Clean option 'Session' - untick that for each browser that you use and Custom Clean will no longer log you out of any websites.
Note that those ticks/unticks only apply to Custom Clean, if you use Health Check it does it's own thing and will still clear the session information and log you out of websites.
You can change whether CCleaner shows you Health Check or Custom Clean as default by changing Options>Settings>CCleaner Home Screen.
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As you note you can have your Downloads, Documents, Pictures, etc. folders on a different drive than the Windows Operating System.
That's called 'redirecting' those Standard folders and is common practice when you have a small SSD for the OS and a larger drive for storage.
But that isn't a problem for CCleaner and it will scan/clean the right drive without you having to do anything.
To explain a bit more:
Those Standard folders (and others) are stored in the user profile for each user.
That's because each user of that computer has their own set of folders, and they contain different things from any other users of that computer.
If that user profile is not stored on the OS drive then Windows knows that, and will 'point' CCleaner or any other application to where it actually is.Windows stores paths like that as variables that applications (and users) can access to save time looking for them.
eg. the Windows variable %Userprofile% contains the name of the currently logged in users profile and what drive that profile is saved on.
Within that location %Userprofile%\AppData\ contains all your temporary browser (and other application) data.So CCleaner (or any other app) just has to say "Look in %Userprofile%\AppData\ " and it finds the current users application data, it doesn't matter what the username is or what drive that user profile is actually on.
As a further example:
%Userprofile%\AppData\Local\Microsoft\Windows\Explorer\
Contains your Icon caches, Thumbnail caches, and a couple of logfiles.
It doesn't matter what drive it's on or what your username is, using that variable in the pathname will go straight to it.
(You can try it yourself - Copy and paste it into the pathname bar of File Explorer, press Enter, and you will be taken there whatever disc it is on).
(Note- one exception to all that is if you have manually created your own folders with those names on another drive rather than redirecting Windows to put the standard profile folders there - ie. if you have manually duplicated those folder names outside of your profile - But even that wouldn't be a problem for CCleaner because any application saving data wouldn't use them and would still use the ones in your user profile).
The only times that you have to tell CCleaner to look at a different drive is when using certain of the Tools that work with specific drives (DisK Analyzer, Duplicate Finder, Drive Wiper/Wipe Free Space), or when specifying 'Includes' or 'Excludes' in Custom Clean.
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Yes, it gets asked a lot so I wrote an explanation about it.
Have a read of this about what 'Trackers' actually are, why they (and other files) can come straight back after cleaning, and what you can do to stop some of it happening:
(PS. In your case I suspect that your browser is synced, which will bring browser related things back from the cloud as soon as you clean them off your computer). -
That is a pretty old installer from March 2019 and has probably been taken off Windows Defenders 'Recognised' list, they do change it to remove old stuff.
TBH if you have that old installer you should probably delete it anyway, it's not much use for anything now.
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You have a corrupted Recycle Bin, most people get one at some time - it's fairly common and easy to fix.
What happens is that Windows throws a wobbly and is remembering/reporting files that have already been cleared as being in the the bin even though they are not there anymore .It's a long standing bug in Windows and has been happening for years. There are various things that can cause it to start.
Many people have a corrupted bin but don't even notice because (most of the time) it looks like it's acting as it should, it's only when you look deeper that you can see there's something not right.And as I say it's easy to fix it; See here for how to do that:
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2 hours ago, shortstop said:
.... this time it ran normal. It did not say that FireFox need to close.
Like I said above I think the cause is an occasional glitch in the last 2 Firefox versions, not in CCleaner.
From what I've been seeing here, with the last Firefox version and with this one, then sometimes but not always Firefox is not closing like it should do and is leaving some files open.
If/when it does that then CCleaner will say that Firefox is still running, because some part of Firefox hasn't been closed properly.
(You may also occasionally see the 'Firefox is already open' message when you try to launch Firefox, I've been getting that occasionally with the last 2 Firefox versions).If a Firefox bug is the cause then it's for Mozilla to fix it.
Defraggler did not run as scheduled
in Defraggler Bug Reporting
Posted
I don't know about the scheduling, was your computer turned on at the scheduled time?
The percentage shown is a percentage of the drives capacity.
So if it's a (multi) TB drive a couple of hundred files will still be a very low percentage, and may be that low it gets rounded down to zero.
As for the time it's taking then I suspect that you are doing a full disc defragment, which is also a 'consolidation defrag'.
Consolidation is the type of whole disc defrag that was needed in the past with smaller drives to get all the files scrunched up together and free up contiguous space on the drive. (It would/could actually fragment files to fit them into a smaller number of clusters, thus freeing up more whole clusters - and Defraggler can also do that at times).
With todays large drives consolidation is rarely needed, there is usually plenty of free space, and so it's usually quicker just to do a 'file defragment'.
That gets your files into one piece each so that they can be read slightly faster from the drive.
By default Defraggler does some of both, and with todays larger drives it's the consolidation that takes time. (And the bigger the drive the longer it can take).
eg. in your second example it's not just defragging that 1 file, it's doing that then consolidating the whole disc.
Most of us in the know do a file defrag only.
That brings up a list of the fragmented files with a checkbox next to each one, and another checkbox right at the top next to 'Filename'.
Here's a screenshot of a completed file defrag I've just done (254 files, took about 3 minutes):
Obviously that's much quicker than a full disc consolidation, although it can still take time if there are a lot of files and/or fragments.
Done weekly my file defrag usually takes about 5 to 10 minutes.
One thing to note is that a file defrag will often finish saying that some files couldn't be defragmented. Here's the one I've just done:
That is nothing to worry about, it's just that some of the fragmented files have been re-opened/changed by the system whilst you were analyzing/defraging so then couldn't be defragged. (Often they are Windows Defender files, but there are others. Sometimes it may seem you will never be able to defrag them because they are alway open).
Everything else will still have been defragged, and the ones that couldn't be defragged skipped till next time.
In this case with the defrag I just ran to get the screenshots, the files that couldn't be defragged were some Firefox files - because I had Firefox open and it was using them, so they had changed since the Analyze was done.
Defraggler is smart enough to know that something had changed since the Analyze, and so that it shouldn't touch them without a new Analyze.
You can see that the files above and below (even some Firefox files that hadn't changed) have been defragged and are now in one piece each.