nukecad
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Posts posted by nukecad
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And your question is?
I recommend that you get Revo Uninstaller, that is very good at getting rid of leftovers following an uninstall.
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You need to use Custom Clean and not Health Check.
And then untick the Taskbar Jumplists for Custom Clean.
To make Custom Clean what CCleaner shows when you open it then: Options>Settings>CCleaner Home Screen
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Are you using Health Check or Custom Clean?
You can't set includes/excludes in Health Check, it isn't customisable.
But even in Custom Clean excluding xlsx wouldn't work because those are the files themselves not the jumplist.
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It's possibly down to the lack of free space on your drive, it's getting pretty full which can slow things down. (See your other post about shortcuts).
Can you see what it's getting stuck on?
You can read at the top of the results screen what it's doing.
Or you can right click on each section under Brave and Analyze just that section in turn to see which one is taking the time.
This is Edge but gives you the idea:
When you find the one that is taking the time you may be able to untick it to exclude it from future cleaning.
Depends what it is and if you can manage without cleaning it. -
Custom Clean will clean Desktop Shortcuts - but it only clears broken shortcuts. (Health Check won't touch even the broken ones).
If the shortcut is still valid then Custom Clean will leave it alone.
That's to prevent someone accidentally deleting all their shortcuts, which could be annoying to say the least.eg. I have 20+ shortcuts on my desktop, they are all valid except for this one that I just made then deliberately removed the original file so that the shortcut no longer points to it.
Custom Clean finds that broken shortcut to be cleaned, it ignores all the valid ones.
PS. You definitely need to clear some space on that drive, it's generally rule of thumb that you have 15% free on a HDD, and 25% on a SDD unless it's overprovisioned then 10% (most modern SSDs are overprovisioned as standard) - but I guess that's why you are wanting to remove the shortcuts even though that's not going to clear much space.
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I can see your problem.
It's actually a missunderstanding of the differences between Health Check and Custom Clean.That pop-up 'Close & Analyze' box in your second screenshot is from Health Check. Which tells me that you are using Health Check to clean.
(It's a different looking pop-up box in Custom Clean).
You can untick Slack in that pop-up box and Health Check will then skip it, but you'd have to do that everytime you run Health Check.Unticking Slack in the lists for Custom Clean has no effect on Health Check.
You cannot customise Health Check.Those ticks/unticks in the lists only apply to Custom Clean - they do not apply to Health Check which always uses it's own cleaning rules.
If you want CCleaner to automatically leave Slack alone (and not give you that pop-up) then you have to stop using Health Check and only use Custom Clean with Slack unticked in the list.
You can set Custom Clean to be the default that CCleaner opens to: Options>Settings>CCleaner Home Screen
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A bit odd that that only one of them is being blocked for you, but odd things do happen.
I'd check first if your McAfee is the latest version available.
https://service.mcafee.com/?articleId=TS102018&page=shell&shell=article-view
But don't just 'Check for Updates' in McAfee itself -That could tell you that the version you have is up to date with signatures, but it may be an older software version.
We see a few AV's that do that, where you still have to go to the website to get the latest software version.
McAfee say it themselves on their website, in a round about way:QuoteIf your version numbers indicate that your installed product is older than the oldest supported version, your software might be insecure. We strongly recommend that you update your software to the latest version available for your system.
Then I'd check if your firewall is blocking the connection:
https://service.mcafee.com/?articleId=TS101322&page=shell&shell=article-view
https://service.mcafee.com/?articleId=TS100813&page=shell&shell=article-view -
1 hour ago, RAMIncNZ said:
Last piece of Software I used to do this screwed my PC Badly
So you thought you'd try again? Brave or foolish depending on your point of view.
QuoteCCleaner Driver Update Page Indicator looks like it is stuck "Updating 3 out of 8 Drivers" and has been so for quite some time now.
I'm pretty sure the 'install' is downloading the new Driver package due to the completely slowed down speed of my internet connection (we are rural and have crap Internet at best of times).
That sounds like it can't connect to a server, so is constantly trying and that is slowing your internet down.
Best I can suggest is to open Task Manager and 'End Task' on CCleaner.
You might want to make a note of what driver it is stuck on, just in case you do need to reload/reinstall that one.Whether you then try Driver Updater again is of course up to you.
(Personally I would never touch any automatic driver updater, why try to fix something that isn't broken). -
And the email address to use has been given to you there - support@ccleaner.com
PS. If you have an issue you should keep it in one thread, spreading it over multiple threads just gets confusing as nobody (including yourself) can easily keep track of what answers you may have already been given.
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You need to be online of course, if you are online and it's still not connecting try again later. the server may be temporarily unavailable for maintenance or whatever.
Is it just 'Security' or is it both 'Speed' and 'Security'?
I believe they use different servers so if only one of them is unavailable it's probably a server side issue.
If both are unavailable it's either because you are offline, or something is blocking the connections.If the problem persists (or if both buttons show unavailable when you are online) you should check that your Antivirus/Firewall is not blocking the connection.
Which AV are you using? -
if you are meaning AppCleaner then that is a tool for uninstalling apps, and searching for/removing any leftovers from the uninstall. It doesn't remove any other junk.
CCleaner is a junk cleaner that removes junk files, temporary files, logfiles, browser history, cookies, etc.
It also includes other tools including an uninstall tool (but that just uninstalls the app and doesn't search for uninstall leftovers).If you want an alternative to AppCleaner then Revo Uninstaller for Mac is a good one, there are others.
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Make sure that you have checked that you are not letting background apps run, and that your Chrome is not synced.
If you have set/allowed either of those then CCleaner cannot clean Chrome, or it will clean it from your machine but the info will get synced straight back from the cloud.See these:
https://support.piriform.com/hc/en-us/articles/204210674-Why-is-Chrome-cleaning-being-skipped-#change-chrome-s-settings-to-let-ccleaner-clean--0-2
https://silicophilic.com/ccleaner-not-cleaning-google-chrome/Once you have checked those then if the issue still persists it indiates that something has indeed changed in Chrome.
TBH I suspect that Chrome is now storing cookies in a different way, ie. in 'cookie-jars' with a seperate jar for each website.
It's a security measure.
If so that means that they will no longer be where CCleaner expects them to be, (and so CCleaner will need to be changed).
Firefox started doing that a couple of months ago and CCleaner had to be changed to clean the new Firefox locations, it was only a matter of time until Chrome (and other browsers) followed suit. -
CCleaner 5.88 is now available.
I don't have Chrome so can't see if changes have been made?
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If when the next CCleaner update comes it doesn't solve your problem then please come back to us, or you could email support@ccleaner.com for their help.
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From some other questions this week it looks possible/probable that Chrome has changed where it stores some of that information.
Chrome did get an update last week.
If that's the case then CCleaner now has to play catch up to clean those new locations.It does happen that browsers change things, and then everyone else has to catch up with what they have changed. Seems to happen more and more often these days.
(eg. Doesn't affect Chrome, but last month Firefox released a new edition which can be downloaded from the Microsoft Store, to do that the MS Store edition uses different storage locations than the standard Firefox. So now CCleaner needs to be updated so that it will clean both Firefox editions no matter which one you are using).There should be a new update to CCleaner soon (later this week?) so any changes needed for Chrome (and any for Firefox) may be included in that.
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Пробная версия отключится через 14 дней, но продолжит работать как CCleaner Free.
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If you have used the same email address, and have less than 90 days left on the old licence, then the time left will be added to the new licence so that you don't lose anything.
This happens automatically but it's done in batches twice a day so it may not show up straight away. Just give it time.
If you used a different email address, or had more than 90 days left, then it's assumed that you wanted a second licencefor a different machine so they will not be merged automatically.
You can still get them merged so that you don't lose any time by emailing support@ccleaner.com and asking them to merge the 2 licences. -
I forgot to add one detail - You can make Custom Clean the default page that CCleaner shows you whenever you open it.
Simply go to Options > Settings and change the 'CCleaner Home Screen'.
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If you are using Health Check then it will always clean the browser. (Any of the supported browsers).
If you don't want that to happen then you must use Custom Clean instead and untick the boxes for the things that you don't want it to clean.
For keeping you signed into websites in Brave then it would be the 'Session' box in the Brave section that you need to have unticked. Custom Clean will then leave your Brave sign-ins alone.Note that those tick boxes only apply in Custom Clean, they have no effect at all on Health Check which will still clean the browser if you use it.
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It should be fairly simple to do, I'll walk you through it.
- Download the installer for CCleaner Standard version - Click this link http://www.piriform.com/ccleaner/download/standard
- Double click on the downloaded installer (ccsetup587.exe) to install CCleaner as the Free version.
- Open CCleaner
- Click Options
- Click About
- Click 'upgrade to Pro'
- Enter your licence key as asked
- Click 'Register'
- Job done, CCleaner is now registered as the Professional version
EDIT - I have changed the thread title, but the image that has now mysteriously appeared in your post appears to be a forum glitch, (It's from a different user/different thread altogether)
I have left it there for now while the team investigate why it's suddenly appeared in your post like that. -
Do you have your browsers synced?
Is anything browser related running in the background after you close them? (You can often see in Task Manager).What sort of thing are you meaning by 'history'? Sometimes users confuse the 'history' with the 'session'.
See the second half of this for more about why some things can/will come back straight after you clean them (including of your browser is synced):
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Agreed,
I think we have given enough non-legal help now and there is no more that could be said on a user forum.
So this thread should be closed.
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What is meant by "text fragments"?
That could mean anything and recovered "text fragments" could have come from anywhere. (Say a google search, or an article/review that mentioned it in passing, or .......).
PS. You still haven't said who is trying to achieve what end in this argument? I assume it's some kind of compensation dispute, in which case we are only getting one side of the story, which may (will) be biased.
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As said it's practically impossible to prove that you didn't do something.
eg. How can you prove you didn"t order something using a false identity? Or that someone else didn't order it for you? (Answer - You can't).
You can prove that you did something but not that you didn't.
That's why in courts the prosecution have to prove that you did something and not the other way round.
My logins / cookies got deleted in Firefox 95
in CCleaner Bug Reporting
Posted
You are correct,
If Health Check and Custom Clean did the same thing then there wouldn't be much point in having both of them.
Generally you choose which one you want to use and stick with that.
Health Check uses its own cleaning settings which you cannot customise.
It's meant as a quick, easy, option for those who can't be bothered setting thing up and just want a 'default' clean.
The Pro version runs two other tools as well, 'Startup' (Speed) and 'Software Updater' (Security) . You can also run those manually from the CCleaner Tools menu.
Running Health Check will log you out of any websites because it will clear the browser session.
Custom Clean lets you change what gets cleaned or not by using ticks/unticks. Cookies to keep, and Includes/Excludes.
That's why its called 'Custom' - because you can customise what it cleans.
The Custom Clean setting that logs you out of websites, or not, is 'Session' for whichever browser you use.
Make sure that is unticked if you want to stay logged into sites, and remember not to use Health Check.
You can set which one CCleaner shows you when you open it by going to Options>Settings and changing the 'CCleaner Home Screen'.
