nukecad
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Posts posted by nukecad
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Thanks again.
I can see that - once a standard user has the necessary permissions they should then carry through an update.
All my testing was done with 'clean' installs, ie. I had removed all traces of previous versions/installs before doing the next one.
PS. It's probable that most people do run CCleaner from an install, (and/or run as an admin anyway), which is why the issue hadn't been reported previously.
It also looks very similar in effect to an issue we often see with 3rd party AVs blocking CCleaner, so if someone did report it in less detail than you did yourself we would have probably assumed it was their AV that was blocking CCleaner.
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You can download the Recuva installer from here: https://www.ccleaner.com/recuva/builds
I have just this minute downloaded and installed it myself, so if you are still getting a 400 error then it's at your end or your ISP provider.
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Thanks for reporting that, I hadn't got round to trying it.
We'll have to wait and see what the devs come up with.
TBH though as yours is the only report we have seen about this so far, and as there is a fairly easy workround, I suspect it may not be that high on their priority list. -
It all depends what you think the word 'Tracker' is refering to, and in this case I suspect it isn't what you think.
What Health Check is finding are simply cookies.
There are many types of 'cookie', generally they fit into two main types - either an 'Authentication cookie' or a 'Tracking cookie' - and that is what Health Check is reporting it's found to clear.
See here for a fuller explanation:
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Ah, it's actually come from Invision which is the software that the forum runs on.
It's a generic message from Invision refering to a feature that can be enabled on an Invision based forum, it's intended to get members to 'engage' more with a forum.
But the 'Mark as Solution' feature isn't turned on here, so that message doesn't make sense for members here.
Simply ignore/delete the email.As Nergal says one of the Invision technicians probably set/reset a messaging switch during a forum software update. One which isn't normally turned on for this particular forum.
(Or possibly it could have been turned on deliberately by an admin here, but they forgot to also enable the 'Mark as Solution' feature that it refers to?) -
Good to hear that it also works for you.
It's obviously something to do with the extra 'getting things ready' (or words to that effect) that it does when you first open it following an install.
As you have to have elevated permissions to install then I'm assuming you still have those elevated permissions when you run it from within the installer that first time. - That's one of the things that I want to check.
I'm also not sure if the workround will survive across the non-admin user logging out and back in again? I think it will do but didn't test that.
You might see that before I get round to trying it myself. TBH I should have tried that but I'd got tired of logging out and in again by that time.
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Duplicate posts merged.
This is a user forum and so it may take a while until a user with the relevant knowledge or experience of your issue logs in and sees your question.
Please be patient.If you prefer you can raise a ticket with the official support team using the form here and selecting Recuva as the product:
https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507Or you can send an email to support@ccleaner.com
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That particular feature is not enabled on this forum. (Unless someone on the staff has recently enabled it, and I don't think so).
Admins and Moderators can/do change the title of a thread to show it's been solved, and we can 'Recommend' a particularly helpful post in a thread to bring it to the attention of others reading.
But neither one of those is something that we do often, usually only for 'hot topics' at a particular time.Are you sure that the email came from here and not from some other forum? It doesn't sound like the sort of thing you'd get from here.
I'd check the email header/source to see just where it cane from. -
Was this a 'cashback' offer?
If so then there should be a 'How to claim your cashback' link in your purchase confirmation email.
Here is the 'How it Works" page which also includes a link to the online application/claim form:
https://www.ccleaner.com/ccleaner/cashback/howFor the cashback offer that was run between 19th and 26th October you have until midnight on the 26th November to claim your cashback.
https://www.ccleaner.com/ccleaner/cashback/terms-and-conditions -
Thanks for replying @SimonFastEddy
It could well be Windows Update that removed/is removing the restore points.
It will always remove restore points now if it's a change to the Windows version, eg. 21H1 to 21H2.
It may also remove them during 'lessser' Windows updates, Patch Tuesday, etc.That's because some Windows users would attempt to use a restore point to 'roll back' following a Windows update.
In some cases that couldn't work because Windows had changed too much during the update, and trying to do it could mess things up irretrivably meaning Windows then had to be fully reinstalled from scratch.
So to prevent it even being tried MS simply remove previous restore points during some Windows updates now.
I'm not sure if they only remove incompatible RPs, or just clear the lot which would be easier to do.
(If you do want to roll back from an update then you have to do it by uninstalling the update through Windows Update>Update History).PS. The current CCleaner version is now v6.05
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I've tried it now on 22H2 and got some interesting results, and a possible workround for you.
I can reliably replicate what you are seeing, and I can get round it quite easily.
The testing I did:
I created a new standard user and installed CCleaner Free from that user account (admin password req'd of course).
I didn't open it from the installer when it asked.
After installation CCleaner wouldn't open.
Uninstalled (and cleaned up using Revo).Installed CCleaner again as the standard user, (admin password req'd), but this time I opened it as the last step when the installer asked.
It opened from the installer and ran normally, I closed CCleaner.
It would then open as normal for the standard user from the desktop icon, and also from the exe in File Explorer.
Uninstalled (and cleaned up using Revo).To test it a bit more:
I signed out of the standard account, logged back in as Admin and installed CCleaner from there, I didn't run it from the installer.
Logged out, and back into the standard account.
CCleaner would not open for the standard user.Back to the Admin account, (and a quick double check that CCleaner ran there as normal, it did).
Uninstalled (and cleaned up using Revo).
Installed from the admin account again but this time I ran CCleaner from the installer when it asked.
Logged out and back into the standard account.
CCleaner would open from the desktop and from File Explorer as normal for the standard user.So the solution appears to be that if you want a standard user to be able to use CCleaner then you now have to run it from the installer first time when installing.
If you don't do that then it won't run for a non-admin user.I've not tried to replicate it again on 21H2 but I assume it will be the same.
It appears that running CCleaner initially from within the installer is setting something 'extra' that doesn't get set if you don't run it that one time from the installer.
(And of course you always have admin permissions to use the installer, so also for that first run of CCleaner from it).Why it should be doing that I have no idea, from your own observations it must be tied to the folder permissions somehow.
I'll point it to the staff for the attention of the developers.
Of course an easy fix would seem to be having it always run from the installer rather than giving the option not to. Many other software installers do that as standard and alway open the newly installed app.Please let us know if runing CCleaner initially from the installer, also cures the issue for you like it does for me.
(I've thought of another couple of things to try/test later, but that's more for my own interest and shouldn't add much to the above if anything).
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If you are sure that it's a HDD then it will be fine to defrag it.
(TBH defragging shouldn't harm a modern SSD either, but it won't realy do anything other than use up some of its write cycles unecessarily. Modern SSDs have many more write cycles that the early ones did).
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Thanks for all that.
Knew I shouldn't have deleted the non-admin account yet, LOL.
I'll set one up again and install CCleaner free on it and see what I can from there. I'll probably do it on the 22H2 machine but that won't be until tomorrow now, I'm currently on my second pint in the pub.
Just to note that it doesn't matter if it's the slim or standard installer, both install the same CCleaner.
I was previously aware of the permission changes to the CCleaner folder, and had asked the staff about it because I sometimes want to manually edit files in there as part of testing things. I wasn't aware of it causing any problems with running CCleaner itself though, so if it is then it should be fixed even if it's only affecting a few people.
Of course it may be a 22H2 problem, but you say it was the same on 21H2 so maybe not.
Just another question- which antivirus are you using if not just Windows? If it's a 3rd party AV then what version is it at?.
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First results.
I created a non-admin user account on my 21H2 machine and logged into it.
As you can see from this screenshot CCleaner v6.05 ran and cleaned sucessfully.
Both Health Check and Custom Clean worked as normal.To show it's a standard account it wouldn't run the Perfomance Optimiser, that's as expected because you need to be an Admin to do that.
I'll try the same on a 22H2 machine later.
PS. After doing the above I deliberately created some more Junk, ran Edge, etc, in the standard account.
Switching back to the Admin account and running CCleaner from there with 'All users' selected cleaned the standard account as it should. -
The change of access rights for the CCleaner folder(s) affects Admin accounts also, but maybe not to the same extent as a non-admin account.
I believe that it was done as a security measure.
I wasn't aware though that it could affect the normal running of CCleaner in a non-admin account, that hasn't been reported before.
I note that you have the recent upgrade to 22H2 so am wondering if that may have something to do with it. Could you run from the user account when you had your previous Windows version?
I assume that you are installing CCleaner in the Admin account?
If you have a CCleaner Pro licence you can clean other user accounts from an Admin account. (or at least you should be able to).
I'll have a play (do some testing) later when I get time, I'll need to set up one or more non-admin accounts on this machine.
If I don't find anything on this 21H2 machine I do have another laptop with 22H2, so may have to do things twice. -
Simply move your cursor slowly up and down across the line below it and when the cursor turns to a double up/down arrow click and hold your mouse button then drag the window to the size you want it to be.
Once you have the size you want showing then do the same again only this time at the line above it to move the whole drive map up or down the page.
The panes above with the drives, and below with the Status, will resize themselves to suit where you position it. -
Post moved to Kamo forum.
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This tells you how to cancel your subscription (automatic renewal):
https://support.piriform.com/hc/en-us/articles/360020674812-How-do-I-manage-my-CCleaner-subscription-#1-your-payment-confirmation-email-0-1 -
9 hours ago, Paul SEPA said:
If there were another way to install Ccleaner, I would love to try it.
There is, advanced users often do version updates this way:
- When you get a notification of a new version don't update through CCleaner itself, close CCleaner.
- Go to this page (you may want to bookmark it): https://www.ccleaner.com/ccleaner/builds
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Download the 'Slim' installer.
(It installs the same CCleaner, but does it using a slightly different way). -
Double click the downloaded 'ccsetup###_slim.exe' to install the update over the top of the old version.
(As long as you haven't uninstalled the old version then the new one will automatically pick up your Pro licence and any settings and customisations you have made).
I'm not sure if it will make any difference to your issue, but it's something to try next update.
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12 hours ago, Melchior said:
its eating up my write cycles of my Samsung EVO 970 NVMe SSD 1TB
I understand your concern, and it's always your choice how you use your kit.
However having System Restore turned on with a SSD isn't such a problem as old articles (and even some modern ones) found on the net might have you believe.
It wasn't really much of a problem back then, more a worry/uncertainty like you always get with any new technology.
Modern SSDs like your Samsung also have vastly more write cycles than early SSDs did.Your particular Samsung 970 EVO has a 1,200 TBW (Terabytes Written) endurance. (1,228,800 GB).
https://semiconductor.samsung.com/consumer-storage/internal-ssd/970evo/To put that into context:
I just created a new Restore Point, the Control Panel tells me it's taken up 0.2 GB of disc space on my SSD.
At that size it would take you 6,144,000 RP's to reach the write endurance for the Samsung 970 EVO.
Or if you prefer 1 restore point a day for the next 16,832 years.
Or 841 RPs every day for the next 20 years.Looks less of an issue when you put it like that doesn't it?
It certainly doesn't bother me having Restore Points turned on.
(Just to note that the previous RP I had was from Patch Tuesday, 15 days ago. So it's not like it's even writing one daily, it only did one today because i told it to).Again it's always your choice, but sometimes it's interesting to double check what you may read on the net.
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Recuva Pro and Free have exactly the same scanning/recovery capabilities, so you should get the same results there.
As for the difference in the GB found, doesn't that suggest to you that Recuva was showing you only what could be sucessfully recovered, whereas Disk Drill was showing you things that couldn't be fully recovered?
So just a difference in setting what each was looking for.
Changing the settings in Recuva (maybe do a deep scan) should also find the others, whether the recovery of them will be anymore sucessful is another question.
https://support.piriform.com/hc/en-us/sections/360010251491-How-to-use-Recuva
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16 hours ago, Melchior said:
and btw when ever I go to do a driver update check...
it re-enables the System Restore feature even though I Don't want it enabled on my NVMe system/boot drive..
so I don't bother suing that feature anymore...
I remember you reported back in August that it was turning on System Restore everytime that you launched CCleaner.
That was fixed in v6.04 so that it no longer turns on everytime - but it still turns on if you do use the Driver Updater.
It's intended as a precaution so that you can do a restore if updating a driver has adverse effects.
https://www.ccleaner.com/knowledge/ccleaner-v6-04-10044
QuoteFixed CCleaner re-enabling Windows System Restore on every launch;
going forward, System Restore will only be activated if enabled via Driver Updater -
Just for information in case anyone else sees this particular error:
I did some testing, rolling back to 6.04, checking for updates and updating to 6.05, rolling back again, checking again, and so on.
Eventually after 6 tries I did manage to replicate this error, but only that once and not again since.When I did get the error simply closing CCleaner, then re-opening it and checking for updates again was all that was needed to get the update as normal.
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No problem with it being Pro, mine is also a Pro licence.
Just install over the top and the licence is picked up.
I always use the Slim installer rather than updating through CCleaner itself. (Unless I'm testing the updater, see the next post).
If you should happen to uninstall the old one then just install the Free version and re-register it.
[Solved] Chrome last 8 'History' not being cleaned.
in CCleaner Help Requests
Posted
Have a look at this about why some things may come back straight after you have cleaned them: